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CX Day in government: How we all shape the customer journey | GSA
Quick example of #government #agency GSA adopting #customer #journey #maps within the #GSA and its sister agencies #CX
customer  experience  government  federal  GSA  example  csr19  supplier  journey  map  howto  agency 
april 2019 by csrollyson
Apple and the Innovator's Dilemma | stratēchery by Ben Thompson
Useful analysis of Apple's innovation: how it has disrupted itself & consistently thwarted lowcost competitors (2010) [user experience, not product, iLife]
apple  innovation  casestudy  2010  stevejobs  design  user  experience  ipod  ipad  iphone  macintosh  analysis  disruption  product  management  supplier  enterprise  brand  customer  2blog 
july 2013 by csrollyson

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