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An Independent Technical Writer or a Content Specialist—a Product Owner – Vinish Garg | UX, Content Strategy, Narrative Strategy
Superb examples of small team #product #development involving #UXwriting #technical #writing #content #strategy roles and their functions within teams #ux #design
UX  writing  project  review  bullsi  csr19  technical  comparison  content  strategy  business  analysis  2016  Q2  product  owner  management  software  engineer  team  collaboration  scope  user  advocacy 
9 days ago by csrollyson
A Quick Guide to UX Writing — UX Blog
Describes the emerging #UXwriting role, and how to get into it: what skills you need, which companies hire #UX #design
ux  writing  guide  skill  howto  website  design  content  employer  function  team  agile  user  experience  customer  csr19q2  2018 
9 days ago by csrollyson
What’s the difference between UX writing and content strategy? – andrea drugay
Superb comparison of #UX #writing and #content #strategy within the context of digital products + link library #kudos
content  strategy  ux  writing  comparison  2018  q2  product  management  design  team  definition  reference  bullsi  user  customer  experience  csr19  marketing  function  goal 
12 days ago by csrollyson
UX writing versus microcopy - UX Collective
Tries to delineate differences in terms and roles on #product user experience teams: UX writing, #content strategy, microcopy... within the context of #UX #design #technical #writing
ux  user  experience  writing  content  strategy  product  microcopy  definition  pointofview  research  role  team  design  journey  csr19 
5 weeks ago by csrollyson
Where do technical writers fit in an organisation | ffeathers
A short riff on where #technical #writers are often wired into organizations, #software #product #development teams
technical  writing  organization  team  csr19  user  experience  support  marketing  developer  community  engineering  product  management 
8 weeks ago by csrollyson
The agile technical writer | ffeathers
Brilliant info + humor: "Day in the life" of an #agile (also #lean #scrum) #technical #writer is a refreshing take on how #software development teams (+ writers) are evolving
agile  lean  scrum  technical  writer  journal  humor  global  software  product  development  team  developer  value  proposition  bullsi  csr19 
8 weeks ago by csrollyson
How to Perform a ‘Post Mortem’ on Technical Documents | Klariti Technical Writing
Basic guidance for doing a post-mortem on #software #documentation includes some gritty detail #Technical #Writing
technical  writing  documentation  post  mortem  howto  software  global  team  bullsi  communication  example 
11 weeks ago by csrollyson
Software Documentation and Training Case Study - Info Pros
Concise #technical #writing case study transforms #software company’s development of onboarding, user guides, documentation, help
technical  writing  communication  casestudy  csr19  software  documentation  onboarding  guide  single  sourcing  team  transformation  service  process  design  user  bullsi 
12 weeks ago by csrollyson
How To Integrate a Tech Writer Into Agile — Read the Friendly Manual
Concise but offers some nice detail about onboarding a technical writer into an agile development team
onboard  technical  writing  writer  agile  team  howto  management  bullsi  social 
july 2019 by csrollyson
5 Scrum Meeting Best Practices: Master the Daily Stand-Up - SprintlySprintly
Short and sweet: pitfalls for #scrum meetings, how to do them right #agile #team management
agile  scrum  team  meeting  list  pitfall  productivity  howto  management 
july 2019 by csrollyson
Top 5 Most Important Customer Experience Trends for 2019 | UX Booth
Executive summary of #customer #experience practitioner survey reveals what top CX performers do differently + 4-stage #CX maturity model
customer  experience  survey  practitioner  q1  2019  executive  summary  statistics  maturity  model  technology  communication  empathy  employee  chat  virtual  reality  comparison  voice  VOC  strategy  team  csr19  bullsi 
june 2019 by csrollyson
Brooke Goodbary – Medium
Want to dive deep into #customer #success? @Brooke knows her stuff! #experience #CX
customer  success  blog  bullsi  metrics  team  management  data  analytics  software  saas  service  sales  marketing  product  experience 
june 2019 by csrollyson
Journey Mapping to Hypothesis Mapping: Creating Better CX - Heart of the Customer
2 Pitfalls of customer journey mapping: Mistaking #hypothesis maps for #journey #maps + showing hypothesis maps to #customers + how to use them together #CX
journey  hypothesis  map  customer  experience  comparison  howto  csr19  pitfall  process  organization  team  2015  Q4 
may 2019 by csrollyson
Journey Mapping: Start With Your Hypothesis | CustomerThink
Concise comparison of #customer hypothesis and #journey maps, then suggests how to use each to improve #experience #CX. BTW #Agile #Digital #ethnography is very useful in testing #hypothesis #maps
hypothesis  journey  map  customer  experience  howto  example  pitfall  B2B  organization  workshop  team  collaboration  csr19  reference 
may 2019 by csrollyson
5 Strategies for Building on Journey Mapping Success
How to create serious value from #journey #mapping: Specific ways to act on maps to move the ball + suggests pitfalls that oft befall teams #CX #digital #transformation #customer #research
journey  map  implementation  action  howto  usecase  example  tactics  storyboard  concept  drawing  visualization  prototype  design  pitfall  touchpoint  priority  hypothesis  future  white  space  vision  innovation  transformation  roadmap  orchestration  team  organization  customer  experience  research  agile  csr19  bullsi 
may 2019 by csrollyson
Creating a Culture of Customer Centricity - TandemSeven - The Experience Innovation Company
Pithy point of view on #customer #centricity: argues that the key to organization change is [truly] customer-centric #user #research and persona models. To this I'd add #JTBD
pointofview  customer  experience  transformation  centricity  enterprise  brand  Competition  organization  change  user  executive  team  empowerment  irony  research  persona  model  value  proposition 
may 2019 by csrollyson
Meet the new Slack integration, built for your team’s work on Vimeo
#Vimeo's integration with #Slack enables #video #production teams to collaborate on editing projects and use video live updates for any project #team
vimeo  slack  integration  19eyz  video  editing  collaboration  team  update  comment  2019  Q2 
april 2019 by csrollyson
Journey Mapping: 9 Frequently Asked Questions
One of the best reference posts on #customer #journey #mapping I've seen + Links to more. I use #agile #digital #ethnography for research-first or hypothesis-first approaches; it adds a lot of data cred to maps
journey  map  reference  howto  bullsi  csr19  FAQ  persona  stakeholder  executive  value  proposition  team  scope  focus  research  primary  secondary  nonprofit  government  tool 
april 2019 by csrollyson
8 Stand-up Meeting Ideas to Try with Your Team | LeanKit
Useful: How to fix dreaded standing team meetings (in person or virtual), drawing lessons from #agile #lean #teams
team  management  meeting  howto  agile  relationship  Q2  2019  kanban  posture  energy 
april 2019 by csrollyson
Should I Upgrade to WordPress 5.0 with Gutenberg? | Mightybytes
Major upgrade could break plugins & themes, so how to avoid hassles
advice  howto  wordpress  upgrade  Q1  2019  administration  website  team 
january 2019 by csrollyson
How Israel Caught Russian Hackers Scouring the World for U.S. Secrets - The New York Times
Israeli hacking team discovers Russia hackers’ use of Kaspersky antivirus software to steal USA agency secrets: antivirus software “the perfect tool”
hacker  team  israel  computer  security  antivirus  backdoor  usa  spy  agency  cia  nsa  fbi  russia  2017  q3  espionage  expose 
may 2018 by csrollyson
Congress opens second investigation into USA Gymnastics sex abuse scandal
The most heinous #sex #abuse scandal: #Olympic #doctor consistently abused 100s of athletes for 20+ years while officials ignored complaints
usa  gymnastics  olympics  team  sexuality  abuse  physician  michigan  state  university  organization  governance  Q1  2018 
february 2018 by csrollyson
Care teams and tech: a powerful combination to manage population health - Iora Health
Exciting practical example @iorahealth - redesigning care process around actionable data on population management
healthcare  operations  innovation  example  iorahealth  population  management  data  software  process  care  team  2014 
september 2017 by csrollyson
Fitness Isn’t a Lifestyle Anymore. Sometimes It’s a Cult | WIRED
Interesting: #fitness network for typeA peeps who don't want to work out on their own
Fitness  cult  community  usa  tribe  extreme  social  team  SanFrancisco  boston  morning  network  workout  exercise  shame 
march 2017 by csrollyson
Customer experience: Who’s in charge here? | CustomerThink
72% CEOs claim to be in charge of leading CX transformation: only 27% of colleagues agree
cco  organization  customer  experience  research  survey  2015  q3  report  summary  culture  team  executive 
september 2015 by csrollyson
Professional Services: How to Optimize Insane Hours - NYTimes.com
Compares 3 employee approaches to modulate insane hours in high-performance professional services firm cultures
professional  services  consulting  management  law  firm  investment  bank  client  family  team 
may 2015 by csrollyson
How to Set Up and Use HootSuite Teams
Various levels of organization: firm, team, contributor - how to set up
howto  social  media  dashboard  software  group  collaboration  2014  team  user  contributor  firm  tool 
march 2015 by csrollyson
The Marketer's Guide to Instagram
Excellent guide to #Instagram emphasizes u/x, interaction & community building #kudos
Instagram  business  social  media  2015  guide  example  tactics  strategy  analysis  user  community  metrics  marketing  campaign  team  facebook  twitter  experience  reference  Platform 
march 2015 by csrollyson
How to Build a Group on LinkedIn
Useful: How to build #LinkedIn Groups; nothing new but detailed step-by-step advice for teams, promotion & interaction
linkedin  company  page  group  comparison  howto  guide  build  b2b  interaction  team  q1  2014  value  proposition  business  development  analytics  Platform 
february 2015 by csrollyson
Social Media Time-Saving Tips: How to Find More Time
#SocialMedia shop floor: Great list of automation tools & time-saving tactics #kudos
q4  2014  howto  social  media  content  tactics  tool  list  management  time  productivity  team  Statistics  example 
december 2014 by csrollyson
How Fast-Growing Startups Can Fix Internal Communication Before It Breaks
Great how-to for building #management practices esp sacred space for getting unbridled #feedback #fb
startup  management  innovation  sacred  space  discussion  honesty  q2  2014  howto  employee  team  growth  siliconvalley  communication  feedback  2csra  2csrollyson 
june 2014 by csrollyson
AAA Digital Brand Activation | Torque
Useful management framework for integrated digital initiatives
social  media  team  management  vision  role  framework  model  customer  audience  content  pointofview  q4  2013  agile 
may 2014 by csrollyson
Brands-Only Summit Social Media Case Study: Moen, presented by Ginn...
"People talk abt plans, not brands": MOEN case study for social media customer engagement #outcome
social  business  media  casestudy  home  brand  bath  kitchen  analysis  adoption  management  inhouse  agency  team  customer  engagement  outcome 
march 2014 by csrollyson
AMA Playbook 10 Powerful Body Language Tips » AMA Playbook
Kind of sad, the first ones, that people don't know them; a couple of the later ones were interesting
body  language  howto  human  communication  persuasion  2013  authority  team 
november 2013 by csrollyson
The bursting of the big data bubble | mathbabe
[comment on why I'm optimistic] Debunking the #BigData hype, why it's doomed, warning signs
big  data  csrblogcomment  science  organization  team  critique  hype  debunk  q3  2013  digital  cdo 
september 2013 by csrollyson
Don’t Reengineer. Reimagine.
Solid thinking from Booz: to fully drive value, reimagine business w digital [it's not a bolt-on]; org design principles + examples
cdo  digital  pointofview  howto  example  casestudy  retail  healthcare  sport  apparel  insurance  automotive  Office  home  product  enterprise  design  transformation  principle  team  organization  Q2  2013  strategy  omni  channel  foundation 
may 2013 by csrollyson
Target: Going Deep on Engagement | Chief Marketing & Sales Officer Forum | McKinsey
Brief CMO point of view: how to do multichannel: mobile, ecommerce, retail, loyalty cards & advertising
marketing  cmo  retail  multichannel  mobile  ecommerce  howto  team  collaboration  relationship  card  loyalty  social  media  advertising  digital  cdo 
may 2013 by csrollyson
Visualisation Archives - Sociagility
Reflecting on 2012 social media adoption study: in-house skills fall short & results uncertain
social  media  business  competency  uk  study  statistics  adoption  b2b  b2c  measurement  pointofview  team  sourcing  marketing  2012 
april 2013 by csrollyson
Should Social Media be Done In-House or by an Agency? - DigitalSurgeons.com
Digital agency gives advice on whether to "take social media in house" but misses the main points
agency  pointofview  brand  team  competency  sourcing  risk  social  media  business 
april 2013 by csrollyson
Nike takes social media in-house | News | Marketing Week
New Nike social media chief trims agency activity, builds internal team
social  media  nike  brand  agency  adoption  competency  marketing  2013  Q1  strategy  management  team  business  engagement  fan 
april 2013 by csrollyson
Marissa Mayer Is Late All The Time - Business Insider
Wow, THAT would be a problem for leadership and morale, not to mention productivity #fb
executive  corporate  culture  management  time  leadership  yahoo  google  team  2csrollyson 
january 2013 by csrollyson
A Chinese Tech Firm Is Rewarding Its Employees For Hooking Up - Business Insider
My guess: it's an artful employee retention tactic; what do you think? #love #bonus #china #hightech #fb
china  hightech  employee  bonus  incentive  love  team  tactics  recruiting  2012  chengdu  2csrollyson 
november 2012 by csrollyson
Scrum Is A Major Management Discovery - Forbes
Comment on Applying agile software work rhythms to all work and general management
agile  organization  development  team  work  software  management  casb 
june 2012 by csrollyson
Compensation Cafe: Is It the Person or the Position?
Great question: individual or organization determines how much value someone can produce
executive  compensation  organization  role  human  resources  team  2sbs 
february 2012 by csrollyson
Why ‘Sales Team’ is not an Oxymoron! | THE SOCIAL CMO Blog
Arguing—perhaps too unilaterally—for hiring sales team players over lone wolves; i'd say it depends on firm culture
sales  pointofview  team  b2b  news  2sbs 
february 2012 by csrollyson
The Rise of the New Groupthink - NYTimes.com
Examines "group v solitude" models for productivity; weakened by taking either-or stance
productivity  pointofview  group  creativity  work  social  business  team  solitude 
january 2012 by csrollyson
The Real Story Behind Apple's 'Think Different' Campaign - Forbes
Fascinating behind-the-scenes account of Apple's "Think Different" campaign Thx @jhagel #li
apple  history  exposé  stevejobs  advertising  campaign  think  different  media  pitch  1997  marketing  macintosh  business  team  2csrollyson 
december 2011 by csrollyson
BreakingPoint: Insights in their social media strategy
Brief discussion about how one executive manages (his) team's social activities
social  business  media  example  team  twitter  blog  management  facebook  tactics  linkedin 
november 2011 by csrollyson
Inside Google Plus | Wired Magazine
Wired interview with Brad Horowitz, Google's VP of Products offers valuable insight into how Google perceives Google+. This shows why it's a mistake to consider "Plus" just another social network. Google wants to make it the central hub of digital content sharing. One interesting insight: much of the "sharing" on Google+ is private, unlike in Twitter and Facebook, so it isn't visible to the public. This makes it difficult for pundits to correct its adoption. I predict that Google+ will disrupt the concept of "social networks" significantly and raise the bar in numerous areas. It is extremely significant when you reflect on Horowitz's remarks and what Google does.
Google  plus  notabene  q3  2011  interview  social  network  insight  buzz  development  team  media  sharing  anonymous  pseudonymous  guide  Platform  google+ 
october 2011 by csrollyson
WordPress › Role Scoper « WordPress Plugins
Looks fantastic; assign granular permissions to blog readers and writers-on top of WP's roles; think community team
wordpress  plugin  permissions  role  team  blog  exceptional  reader  community 
march 2011 by csrollyson
XCom Global offering free MiFis to relief workers in Japan
Xcom helps Japan aid workers w free wifi + excellent no-roaming wifi solution for teams abroad
japan  q1  2011  earthquake  wifi  donation  Europe  Asia  team  International  wireless  solution  2ghcj 
march 2011 by csrollyson
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