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Top 5 Most Important Customer Experience Trends for 2019 | UX Booth
Executive summary of #customer #experience practitioner survey reveals what top CX performers do differently + 4-stage #CX maturity model
customer  experience  survey  practitioner  q1  2019  executive  summary  statistics  maturity  model  technology  communication  empathy  employee  chat  virtual  reality  comparison  voice  VOC  strategy  team  csr19  bullsi 
12 weeks ago by csrollyson
Council Post: Four Ways To Disconnect From Technology And Start Living In The Moment
Reclaim your attention by #unplugging from a lot of tech you don’t need: how to optimize #smart #devices #digital #detox
iphone  smartphone  smartwatch  laptop  detox  email  slack  crm  tactic  management  energy  attention  technology  pointofview  Q2  2019 
april 2019 by csrollyson
Why Silicon Valley can’t fix itself | News | The Guardian
Superb: Why “tech #humanism” could help #SilconValley maintain its #monopoly on our attention—and how to democratize #tech
siliconvalley  facebook  stevejobs  apple  hightech  humanism  power  technology  human  history  cyborg  evolution  democracy  elite  business  model  google  attention  addiction 
may 2018 by csrollyson
SWITCHED SOURCE
Software helps power utilities w #grid #management amid #climate #change disruption #hacking & other risks
electric  power  grid  technology  management  distribution  software  compatibility  security  load  brownout  risk  detroit 
february 2018 by csrollyson
Bionic Eyes Are Coming, and They'll Make Us Superhuman
Overstated headline, but useful developments for vision-impaired @lionsclubs
technology  eye  sight  science  2016  q4  neuroscience  blind  2csrollyson  2ghcj 
november 2016 by csrollyson
Joel Mokyr: Progress Isn't Natural - The Atlantic
Fast tour through science's debunk of the ancients, argues that progress is always good #technopoly
technology  history  industrial  revolution  pointofview  science  manufacturing  debunk  philosophy  technopoly  2ghcj 
november 2016 by csrollyson
Israel Cyber Security Showcase - June 28
Superb presos by #Israel startups featuring commercialized military grade software & solutions
israel  security  hack  panel  chicago  2016  Q3  military  technology  commercialization  startup 
july 2016 by csrollyson
Canna Tech Chicago (Chicago, IL) - Meetup
Monthly meetings w technologists and cannabis enthusiasts
cannabis  technology  chicago  meetup  organization 
july 2016 by csrollyson
Our Story | nVISIA
CONGRATS! Timeline of enterprise distributed software pioneer based in Chicago (I'm a 2x alum ;^)
oot  object  oriented  technology  analysis  design  enterprise  software  nvisia  timeline  history  sun  rational  BEA  web  services  network  distributed  2csrollyson 
june 2016 by csrollyson
MyCustomer
#Customer #experience news blog & community covers #marketing #service #sales and technology
customer  service  experience  blog  news  analysis  technology  social  media  marketing  sales  community 
april 2016 by csrollyson
Big Data Landscape 2016
Useful map of #BigData vendor|technology|solution ecosystem - faint nod to #IoT & #wearable tech #kudos
big  data  ecosystem  technology  software  infrastructure  map  reference  exceptional  vendor  cloud  application  transport  analytics  cdo  cco  cmo  ceo  cio  cto 
february 2016 by csrollyson
The 21st Century Philosophers | Fast Forward | OZY
MUSTread: How AI & robotics demand reframing philosophy & ethics as active future-focused disciplines
technology  philosophy  reflection  siliconvalley  artificial  intelligence  robot  legal  future  past  2cdo  cdo  cco  2ghcj 
january 2016 by csrollyson
Oracle Roadmap to Modern Customer Service
Basic tech-focused adoption roadmap for #CX emphasizing #customer #service; social metrics outdated
vendor  promotion  marketing  model  enterprise  technology  Solution  customer  service  experience  omni  channel  empowerment  chat  website  mobile  social  media  metrics  measurement  knowledge  management  2csra  2snr 
january 2016 by csrollyson
The 6 Rings Of The Modern Customer Experience - Forbes
Assert importance of #customer #experience & offers 6 organizational arenas and breakdowns #cx #cdo
customer  experience  organization  silo  dysfunction  Q3  2015  pointofview  crm  technology  social  media  service  2cco  cco  cdo  omni  channel  2cdo 
december 2015 by csrollyson
Better than Steve Jobs, the movie: The real Steve Jobs - Fortune
Ironic: @Fortune calls it "pitching," but it's not b/c it was real for @stevejobs
stevejobs  brand  belief  philosophy  history  video  technology 
october 2015 by csrollyson
4 Digital Laws | Digital Tonto
Useful analysis of some of the technology and human forces governing adoption of technology and products
technology  adoption  service  design  human  hightech  pointofview  product  q4  2011  stevejobs  apple 
september 2015 by csrollyson
Maryland Smoke Alarm Technology Task Force | Final Report
Task force reviews the state of smoke alarm technology; imput fr leader MFs; Pages 19-29 have interesting technical info
15usbird  reference  bullsi  maryland  fire  government  report  analysis  smoke  alarm  technology 
june 2015 by csrollyson
Ikea Introduces Furniture You Can Charge Your Smartphone On - Digits - WSJ
You'll get a charge out of this>IKEA introduces furniture that charges #mobile phones
mobile  energy  furniture  innovation  q1  2015  ikea  charger  starbucks  europe  usa  standard  technology  smart  device 
march 2015 by csrollyson
5 Strategies for Driving Sales With Thought Leadership | Entrepreneur.com
USEFUL how-to post on infusing thought leadership w marketing #automation + process context #kudos
busdev  technology  process  thought  leadership  howto  blog  content  sales  b2b  lead  attribution  website  software  marketing  2sbs 
august 2014 by csrollyson
The danger of digital medicine
The importance of interacting with the real patient, not his charts only
medicine  digital  human  connection  diagnosis  interaction  pointofview  technology  physician 
june 2014 by csrollyson
BJ Fogg's Behavior Model
MUSTsee: Useful (user) behavior model extends usability to many tech-enabled products/tools #fb
usability  product  technology  device  user  customer  motivation  social  trigger  ability  skill  activation  behavior  change  reference  model  2cdo  2csra 
may 2014 by csrollyson
RIP, RadioShack -- we don't know how good we had it | Cringely - InfoWorld
Another legacy retail brand shutters, many more in pipe until they reimagine it #fb
technology  adoption  retail  failure  Q1  2014  electronics  consumer  reflection  2cdo  2csra  2csrollyson 
march 2014 by csrollyson
Technology and the Restaurant Industry: A Work in Progress | Fueled
Post highlights issue of wait time & apps that try to mitigate the inefficiency of reservations or no-shows or long wait times
restaurant  application  wait  reservation  location  lbs  technology  adoption  q3  2013  14cdc 
march 2014 by csrollyson
Immersion Corporation – Haptics for the Digital User Experience
Fascinating technology; haptics in a device (phone, joystick) are various parts whose materials’ properties are such that they vibrate a certain way when current runs through them, so they are switches (on/off).They aim to cross the digital/analog divide; on a tablet, when you strum a guitar, the tablets' haptics simulate the vibration (compelling in demo)
haptics  touch  mobile  technology  license  model  android  gaming  startup  services  joystick  q1  2014 
january 2014 by csrollyson
11 Sounds That Your Kids Have Probably Never Heard | Mental Floss
How many do you know? Must-see for curiosity or nostalgia: 10 vintage "technologies" that'll take you back or make you think "OMG how primitive"
1960  1950  telephone  film  appliance  home  camera  record  TV  retail  history  exceptional  hightech  technology  military  coffee  humor  discussion  2cdo  2csra  video  demo 
january 2014 by csrollyson
Shifting Out of First Gear in Social Business: How to Drive Adoption - Deloitte CFO - WSJ
Summary of Deloitte #socialbusiness adoption research: collaboration around business purpose; finance brings up the rear
social  business  adoption  enterprise  CMO  cfo  CEO  cio  deloitte  research  q4  2013  technology  collaboration  howto  content 
december 2013 by csrollyson
HootSuite Enters the Enterprise with IBM Connections Integration
Hootsuite front-ends #IBM Connections, #enterprise #social software, I predict a building trend Thx @leebryant
Enterprise  software  ibm  connections  hootsuite  integration  Q4  2013  consumer  interface  social  media  business  technology  alliance  news  2cdo  2csra  2execguide 
december 2013 by csrollyson
Even Steve Jobs put customer experience before product.
Steve Jobs, responding to confrontive question at 1997 WWDC about product direction, just after he'd come back to Apple: birth of the customer vision
apple  stevejobs  vision  management  risk  1997  developer  conference  technology  product  customer  experience  design  video  laserwriter 
december 2013 by csrollyson
How To Explain Hadoop To Non-Geeks - InformationWeek
SUMMARY #BigData software Hadoop for execs & non-techies: video+email Q&A w Forrester analyst #fb
hadoop  big  data  technology  software  value  proposition  guide  video  forrester  q4  2013  enterprise  adoption  executive  digital  transformation  2cdo  2csra 
november 2013 by csrollyson
Deep Insights Into The Future of #Hadoop By @Cutting of @Cloudera - CTOvision.com
VITAL post on tech side of #BigData adoption: Hadoop's robust future [+great links] Thx @bradfordbrown #fb
big  data  technology  software  open  source  pointofview  analysis  q4  2013  video  hadoop  presentation  digital  transformation  science  cto  cio  cdo  adoption  2cdo  2csra 
november 2013 by csrollyson
Organizing for change through social technologies: McKinsey Global Survey results | McKinsey & Company
2013 McKinsey #socialbusiness adoption survey summary: leaders maximize payoff w strategy & explicit transformation #fb
social  business  network  technology  adoption  survey  mckinsey  q4  2013  enterprise  statistics  organization  change  transformation  cdo  digital  2cdo  2csra 
november 2013 by csrollyson
Chicago CTO John Tolva to Step Down
CTO open data champion departs City of Chicago for private sector #BigData
Chicago  city  government  technology  i.t.  q4  2013  CTO  IBM  education  VCs.angels  open  big  data  pioneer  digital  transformation 
october 2013 by csrollyson
IT Skills Gap Is Really an Education Gap
SUPERB history of USA's poor public education & concrete evidence of its shift to low wage jobs; STEM is abt thinking, not only careers #fb
usa  education  highschool  university  stem  science  mathematics  engineering  technology  Competition  global  enterprise  employment  contract  history  culture  exceptional 
october 2013 by csrollyson
5 Reasons Consumer Innovations Outpace the Enterprise | CIO Dashboard
[Commented] THOUGHTFUL reflection on why I.T. always lags in adopting cutting edge tech, why employees BYOD Thx @cbcurran #fb
Enterprise  i.t.  innovation  web  3.0  technology  Q3  2013  csrblogcomment  BYOD  consumer  2csra  2csrollyson 
august 2013 by csrollyson
5 Ways to Track In-Store Customer Behavior - CIO.com
6 alternatives to tracking retail customer MAC addresses; allowing for anonymity
retail  store  customer  tracking  technology  mobile  smartphone  tablet  Q3  2013  wifi  privac 
august 2013 by csrollyson
Face-Recognition Software Can Tell Stores Whether You’re A Big Spender Or Not – Consumerist
Ironic post on facial recognition vendor that alerts retail associates when celebrity is in store
retail  facial  recognition  NECIT  vendor  UK  HNW  Celebrity  VIP  customer  service  privacy  store  q3  2013  Technology 
august 2013 by csrollyson
StorefrontBacktalk » Blog Archive » Nordstrom Phone-Tracking Trial Raises Customer-Theft Threat
SUPERB discussion of retailer customer smartphone tracking competitive/privacy issues; discusses cross-retail #BigData #fb
retail  customer  tracking  Euclid  Nordstrom  Q1  2013  analysis  privacy  big  data  store  vendor  smartphone  mobile  Walmart  reputation  expectation  backlash  comparison  competition  exceptional  Technology 
august 2013 by csrollyson
Legal to Track Customers via In-Store WiFi? - Free Enterprise
Explores legality of retailers' tracking of customers via smartphones & video
legal  reflection  retail  store  tracking  wifi  smartphone  tablet  q3  2013  Technology 
august 2013 by csrollyson
Attention, Shoppers - Store Is Tracking Your Cell - NYTimes.com
SUMMARY of retail store customer tracking [video, smartphone, facial recognition] | comparison w ecommerce | retailers & technology vendors #fb
retail  customer  tracking  application  video  mobile  smartphone  wifi  q3  2013  vendor  nordstrom  backlash  cafe  euclid  Cisco  Brickstream  RetailNext  Realeyes  Synqera  Nomi  navigation  facial  recognition  cdo  digital  2csrollyson  2csra  Technology 
august 2013 by csrollyson
Customer stalking, coming soon to a store near you | PandoDaily
Short post on retailers' growing practice of tracking people in-store, showing "personalized" ads
retail  store  mobile  tracking  russia  example  q3  2013  software  privacy  nordstrom  cdo  digital  omni  channel  Technology 
august 2013 by csrollyson
Social, Agile, and Transformation
Social transformation blog in CIO sweet spot; technical/strategic take on social mobile bigdata ecommerce
big  data  social  business  technical  hightech  technology  agile  transformation  blog  blogroll  CDO  digital 
august 2013 by csrollyson
The Mobile Scanning Duel at Retail By Chuck Martin
GREAT example of the death of pricing/retail as we know it.. AND funny #kudos #fb
mobile  application  retail  associate  customer  service  coffee  macys  sale  promotion  match  humor  price  competition  cdo  digital  exceptional  Technology 
august 2013 by csrollyson
Enterprise Mobility Management | Mobile Device Management | MDM
Solid thought leadership & analysis by #BigData mobile management software vendor Thx @jimworth
mobile  blog  thought  leadership  technology  smartphone  tablet  analysis  device  vendor  enterprise  2csra 
august 2013 by csrollyson
Technology User Groups Meetups near Chicago, Illinois - Technology User Groups Meetups - Chicago
This directory spans old-school associations thru meetups: startups, enterprise I.T., vendors & technologies
chicago  hightech  i.t.  technology  association  meetup  group  directory 
july 2013 by csrollyson
(2) My reflections on Ron May, Chicago's hightech... - Christopher S. Rollyson
Public Facebook thread features awesome thoughts by other people who also knew Ron
ronmay  facebook  discussion  q2  2013  chicago  illinois  technology  reflection 
july 2013 by csrollyson
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