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Make your journey maps measurable with customer journey analytics
[commented] Pitches the importance of basing #customer #journey #maps on real data, not on boardroom-created models
customer  experience  analytics  journey  map  debunk  bullsi  data  transaction  omni  channel  example  telecom  csrblogcomment  call  center  trigger  jtbd  kpi  behavior  csr19 
april 2019 by csrollyson
Hey T-Mobile, Do An “Un-Merger” That Actually Helps Consumers
Short treatment of T-mobile Sprint merger attempt: The end of the “uncarrier”?
telecom  merger  analysis  Q2  2018  tmobile  sprint  regulation  government  5G  competition 
may 2018 by csrollyson
Binge On | Video Streaming without Using Your 4G LTE Data | T-Mobile
Bingo On offers streaming from these providers that doesn't count toward your data quota when you have a qualifying plan
tmobile  bingeon  video  vendor  channel  list  directory  telecom  program  product  feature 
december 2016 by csrollyson
How telecom companies can win in the digital revolution | McKinsey & Company
McKinsey prescription for #telecom #transformation: Start w #customer & work back #cx
cdo  2016  q4  telecom  mckinsey  vision  strategy  transformation  customer  experience  IT  financial  services 
october 2016 by csrollyson
Binge On Content List | T-Mobile Support
When you have Binge On enabled, streaming content does not count toward your data allotment #kudos
tmobile  bingeon  list  directory  streaming  website  data  usage  telecom  content  plan  2csrollyson 
july 2016 by csrollyson
With Yahoo Bid, Verizon Gobbles Up the Past To Avoid an Obsolete Future | WIRED
Telecoms still fight the dumb pipe threat: #Verizon buys #Yahoo #acquisition #M&A
verizon  yahoo  acquisition  deal  Q3  2016  telecom  content  AOL  strategy  internet  2cdo  2csra  2snr  2sbs 
july 2016 by csrollyson
Customer churn and Retention
[commented] How to use #data #analytics to prevent #customer #churn Kudos @rautsan #cx
churn  csrblogcomment  q2  2016  customer  telecom  digital  transformation  cco  cdo  sochap  2csra  social  media  data  analytics  prevention  model  experience 
june 2016 by csrollyson
The Connected Car Is With Us, But Big Hurdles Still Need To Be Jumped - Forbes
Automakers bet big on #connectedcar but customers use few of the features they bought #experience
connected  car  q3  2015  adoption  trend  europe  china  usa  autonomous  selfdrive  telecom  problem 
april 2016 by csrollyson
Karen Stephenson’s Quantum Theory of Trust
Reference work on social network analysis and measurement, relevant to employee engagement = links
employee  engagement  reference  social  network  analysis  trust  knowledge  management  enterprise  sochap  example  telecom  model 
january 2016 by csrollyson
How Apple's new iPhone installment plan works
Apple uses finance to entice users to upgrade to 6S/+
apple  iphone  finance  feature  q3  2015  telecom  carrier 
september 2015 by csrollyson
Fast Company Magazine Issue 197 July/August 2015 | Business + Innovation
Up close w @johnlegere & how he's using personality to drive #Tmobile growth; customer & employee response | BTW "légère" ="light" ;^)
ceo  personal  telecom  usa  customer  experience  employee  market  position  strategy  brand  innovation  publicrelations  2cdo  2csra 
september 2015 by csrollyson
Surprise! Consumers loathe ISPs and cable providers | CIO
2015 customer (dis)satisfaction survey finds content/access providers at the bottom; @FrankEliason sounds like a consulting oppy! #fb
customer  experience  telecom  cable  TV  ISP  survey  research  rank  comparison  q2  2015  service  comcast  at&t  consolidation  2cdo  2csra  2csrollyson 
june 2015 by csrollyson
Apple's chorus of critics: How wrong can they be? | InfoWorld
Debunk of #Apple critics examines their arguments, comes up empty; doesn't address weakness in networks, software
debunk  apple  analyst  pundit  criticism  q1  2015  iphone  china  usa  telecom  carrier  profit  market  share  samsung  hightech  results  2ghcj  2execguide  2snr 
february 2015 by csrollyson
3200 hours — Medium
Business analyst reframes her job mission around customer outcomes & riffs on commuting
2014  q4  work  employee  telecom  customer  experience  business  analysis  reframe  outcome  commute 
january 2015 by csrollyson
3 Methods: How to Check if iPhone is Unlocked
Method3 doesn't require exposure to malware "checkers"
iphone  unlock  how-to  mobile  telecom 
december 2014 by csrollyson
Net Neutrality Revisited: Contentists and Architecturists | LinkedIn
[commented]LUCID brief analysis of the 2 sides of #netneutrality (+motivations) that are pushing their agendas everywhere #kudos
net  neutrality  internet  infrastructure  regulation  analysis  q4  2014  csrblogcomment  telecom  media 
november 2014 by csrollyson
The Tizen smartphone flopped -- and open source is to blame | Mobile Technology - InfoWorld
The limits of #OpenSource development on #mobile: Why Tizen Symbian Firefox have flopped; how #Android differs
mobile  open  source  pointofview  analysis  tizen  samsung  nokia  google  microsoft  android  symbian  q3  2014  china  africa  india  value  proposition  telecom  IoT 
july 2014 by csrollyson
Verizon Is Twitter-Stalking Competitors' Angry Customers
Behind-the-scenes in #telco #customer wars: How Verizon Twitter-Stalks Competitors' Customers
telecom  Competition  q3  2014  twitter  example  verizon  at&t  t-mobile  analysis  social  media  customer  experience  2blog 
july 2014 by csrollyson
5 Lessons From T-Mobile's Game-Changing Strategy | Aaker on Brands | Prophet
Consultancy discusses telecom disruptor strategy used by T-mobile (client); features rule-changing > innovation #kudos
telecom  usa  tmobile  at&t  verizon  disruption  Q1  2014  customer  experience  policy  contract  market  Competition  strategy  management  consulting  firm 
february 2014 by csrollyson
Finding your digital sweet spot | McKinsey & Company
VALUABLE analysis of using #digital #transformation to boost revenue & cut cost-in 10 industries #kudos
q4  2013  digital  transformation  analysis  revenue  cost  industry  banking  transport  retail  grocery  omni  channel  multi  telecom  mobile  airline  hightech  insurance  apparel  hotel  publishing  CDO  strategy  innovation  foundation  2cdo  2csra 
february 2014 by csrollyson
Wikipedia founder backs 'good causes' mobile operator | Article | Technology | Reuters.com
interesting: Virtual mobile network operator has double bottom line, jimmy Wales takes leading role
telecom  innovation  jimmywales  cause  mobile  Q1  2014  globalization  virtual  network  operator  uk  customer  2ghcj  2csrollyson  2csra 
january 2014 by csrollyson
AT&T promises sponsored data services in coming months | Article | Technology | Reuters.com
AT&T unveils "sponsored data" ("toll-free" #mobile data): Why your bill might get more complicated ;~{ #fb
Q1  2014  at&t  innovation  sponsor  data  mobile  product  service  2csrollyson  2ghcj  telecom 
january 2014 by csrollyson
"Marketing Flash Mob" cartoon | Tom Fishburne: Marketoonist
Funny flashmob cartoon + astute analysis of "viral" tactics #kudos
marketing  tactic  viral  novelty  humor  satire  telecom  tmobile  q4  2013 
october 2013 by csrollyson
Big Data Startups | T-Mobile USA cuts downs churn rate by 50% in one quarter with big data
#Mobile & #BigData case study: How T-Mobile USA used BigData to improve customer experience, cut churn
telecom  big  data  casestudy  customer  experience  churn  q2  2011  billing  tactics  mobile  digital 
august 2013 by csrollyson
Big Data Startups | How Telecom Companies Can Improve Their Results With Big Data
Useful thoughts on how telecoms can use big data to improve customer experience—and their business
telecom  big  data  pointofview  customer  experience  q3  2013  mobile 
august 2013 by csrollyson
PRISM (surveillance program) - Wikipedia, the free encyclopedia
Excellent references on US govt surveillance of citizens' & non-citizens' digital & telecom activity; note: tech firms under gag order
usa  intelligence  uk  germany  netherlands  canada  china  obama  nsa  prism  reference  government  attorney  general  judicial  congress  executive  surveillance  telecom  citizen  microsoft  google  yahoo  apple  facebook  dropbox  twitter  fisa  fisc  gag  order 
june 2013 by csrollyson
Your Smartphone Works for the Surveillance State - James Allworth - Harvard Business Review
MUSTread post on an emerging USA surveillance state; the ballooning of "secret" government, growing reprisals vs. whistleblowers #fb
surveillance  pointofview  DDR  GDR  east  germany  reference  usa  obama  terror  liberty  government  spying  snoop  news  2csrollyson  2ghcj  state  Berlin  telecom  Digital 
june 2013 by csrollyson
J's Blog
Vision and adoption of enterprise mobile technology & work processes
mobile  enterprise  analysis  device  adoption  howto  employer  employee  telecom  smartphone  tablet  software  management  mdm  hightech  vision 
may 2013 by csrollyson
When Social Media at Work Don't Create Productivity-Killing Distractions - Businessweek
Bus.School team studies social technologies' impact on telecom firm's sales & service productivity for 2 years Thx @rhinotale
social  media  business  technology  study  telecom  UK  research  productivity  sales  development  customer  service  sap  twitter  facebook  skype  linkedin  employee  policy  innovation  2csrollyson 
april 2013 by csrollyson
A Look At Karma, A Tiny Wi-Fi Hotspot On A Mission | TechCrunch
Small tethering device lets users create hotspots for themselves and others to use
wifi  4g  3g  hotspot  startup  telecom  2013 
march 2013 by csrollyson
Mobile operators' e-wallet scheme cleared in EU
EU oks Europe telecoms operator mobile wallet JV to compete w Apple, Google
Financialservices  mobile  payment  europe  joint  venture  Competition  google  apple  telecom  q3  2012 
september 2012 by csrollyson
Huawei: The company that spooked the world | The Economist
The growth of Huawei, a pioneering Chinese competitor that just edged Ericsson to be the #1 global telecoms supplier
china  telecom  espionage  statistics  history  global  network  switch  market  globalization  brand  competition  usa  uk  france  australia  government  intelligence  manufacturing  2blog  2ghcj 
august 2012 by csrollyson
Americans increasingly embracing iPhone over Android | Mobile technology - InfoWorld
Report & adoption stats: "iOS winning significant market share"; also cites developer prefs for ios
iphone  htc  samsung  ios  android  developer  ustomer  usa  adoption  telecom  carrier  report  Statistics  competition  q3  2012  2csra 
august 2012 by csrollyson
Canada - Public debt - Historical Data Graphs per Year
Neat simple calculator & graph displays data from any country; very simple but comprehensive
economy  statistics  tool  debt  GNP  calculator  global  demographics  disease  telecom  transport  military 
july 2012 by csrollyson
5 years later: 8 iPhone-bashing pundits repent - InfoWorld
Amusing & revealing post contrasting pundits' 2007 iPhone fail predictions and how they respond today #fb
iphone  pundit  prediction  2007  2012  anniversary  mobile  carrier  telecom  microsoft  reputation  trust  analyst  humor  history  apple  ipod 
june 2012 by csrollyson
Who Should Replace Brian Dunn As CEO Of Best Buy? - Forbes
Why Bestbuy needs to reframe its relationship to "retail" and leverage social technology to create experience—a new CEO won't change its fortunes
csrblogcomment  retail  usa  bestbuy  strategy  executive  uk  china  mexico  airport  telecom  cable  music  dvd  scandal  service  product  electronics  Consumer  2snr 
april 2012 by csrollyson
Need help understanding VZW's network | The Verge Forums
Very helpful explanation about Verizon network & device limitations in context of tethering mobile phone and laptop
verizon  at&t;  sprint  tether  plan  data  voice  help  lock  mobile  laptop  q4  2011  gsm  cdma  4g  droid  unlimited  SIM  telecom 
november 2011 by csrollyson
BT 2.0 case study (12/11/07) « Inside out
Personal and lengthy case study talks about multiphase adoption at BT
12lc1  enterprise  adoption  casestudy  24goodp  telecom  i.t.  story  2007  2008  12smdl 
september 2011 by csrollyson
TechCrunch
Useful review of Android 2.3 & compare 2 iOS; note carrier comments, could apply 2 iPhone Verizon
ios  android  iphone  nexus  review  comparison  hardware  software  2csrollyson  telecom 
january 2011 by csrollyson
Daring Fireball: Apple's Pricing Advantage
Superb analysis of Apple's price ADVANTAGE over handset & PC & tablet makers Thx @bzavier #fb
apple  ipad  iphone  macbook  screen  flash  memory  analysis  market  competition  telecom  carrier  design  2snr  mobile  valueprop 
november 2010 by csrollyson
The Most Popular Phone in the World
USA analysts trumpeting Nokia's "imminent demise" would be better off chewing on this Thx @maprekh
telecom  mobile  hardware  review  pointofview  Emerging_markets  Nokia  Nigeria  China  India  smartphone  Exceptional  2ghcj 
october 2010 by csrollyson
What’s the Best Mobile Hotspot Smart Phone?
Reviews verizon & sprint $$ services to tether mobile & PC for Internet access Thx @melanie_adcock
mobile  palm  droid  bluetooth  tether  review  2010  q3  verizon  sprint  telecom 
september 2010 by csrollyson
TechCrunch
BRASSTACKS: gr8 Apple Verizon iPhone value chain struggle post Thx @monkbent #fb
iphone  apple  verizon  valuechain  competiton  analysis  exceptional  2010  q3  telecom  insight 
september 2010 by csrollyson
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