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The next-generation operating model for the digital world | McKinsey
Relatively concise article synthesizing how to integration #digitization #automation #analytics around transformation, all rooted in #customer #journey #mapping #experience #cx
customer  Experience  journey  map  digitization  automation  artificial  intelligence  silo  system  thinking  analytics  howto  2017  csr19  service  design 
11 weeks ago by csrollyson
Bill Gates, Warren Buffett, and Oprah Winfrey All Use the 5-Hour Rule | Inc.com
Obvious but too oft forgotten: Create space for yourself, don't allow yourself to merely respond to stimuli
productivity  reading  thinking  reflection  pointofview  q3  2016  behavior  howto  2sbs  2csra 
august 2016 by csrollyson

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