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Software Documentation and Training Case Study - Info Pros
Concise #technical #writing case study transforms #software company’s development of onboarding, user guides, documentation, help
technical  writing  communication  casestudy  csr19  software  documentation  onboarding  guide  single  sourcing  team  transformation  service  process  design  user  bullsi 
9 weeks ago by csrollyson
Future of work in America | McKinsey
McKinsey report shows deepening disparities bt city/country and education level due to automation ( #AI #robotics )
usa  automation  robot  education  disparity  wealth  city  urban  town  county  comparison  digital  transformation  report  statistics  Q3  2019  manufacturing  services  artificial  intelligence 
9 weeks ago by csrollyson
Predictions 2019: Customer Experience Comes Under Fire
Forrester's dour 2019 #customer #experience forecast: Unrealistic investments, shoddy business cases, and price wars in race to bottom.
customer  experience  adoption  transformation  prediction  analysis  measurement  2018  investment  results  business  case  demand  csr19  analyst  price  relationship 
june 2019 by csrollyson
5 Strategies for Building on Journey Mapping Success
How to create serious value from #journey #mapping: Specific ways to act on maps to move the ball + suggests pitfalls that oft befall teams #CX #digital #transformation #customer #research
journey  map  implementation  action  howto  usecase  example  tactics  storyboard  concept  drawing  visualization  prototype  design  pitfall  touchpoint  priority  hypothesis  future  white  space  vision  innovation  transformation  roadmap  orchestration  team  organization  customer  experience  research  agile  csr19  bullsi 
may 2019 by csrollyson
4 Ways an Experience Strategy Can Help You Right Now
4 useful use cases for #Experience #strategy include #digital #transformation, #wealth #management #FSI #Design #CX
digital  customer  user  experience  strategy  usecase  example  value  proposition  bank  mobile  website  application  dashboard  omni  channel  fsi  design  transformation  sense  respond  management  csr19 
may 2019 by csrollyson
Creating a Culture of Customer Centricity - TandemSeven - The Experience Innovation Company
Pithy point of view on #customer #centricity: argues that the key to organization change is [truly] customer-centric #user #research and persona models. To this I'd add #JTBD
pointofview  customer  experience  transformation  centricity  enterprise  brand  Competition  organization  change  user  executive  team  empowerment  irony  research  persona  model  value  proposition 
may 2019 by csrollyson
Home - TandemSeven - The Experience Innovation Company
Customer experience #design firm with robust proprietary software to automate #journey mapping #persona development implementing #CX #transformation
design  customer  experience  management  consulting  firm  chicago  boston  london  Newyorkcity  csr19  journey  map  enterprise  software  persona  transformation 
may 2019 by csrollyson
Service Design: Consumer Journey Mapping
Why and how to use #journey #mapping for customer experience improvement #cx + examples #service #design #CX
service  design  customer  experience  journey  map  persona  value  proposition  example  process  transformation  omnichannel  csr19 
february 2019 by csrollyson
ALA Libraries Transform | An initiative of the American Library Association
Awareness campaign showing stakeholders and users how libraries are evolving in the digital age
library  organization  institution  transformation  campaign  usa  culture  Society  digital  disruption 
june 2018 by csrollyson
BUILDERS VC
#Chicago #incubator nurtures #startups that transform legacy industries, companies #transformation #digital #manufacturing
incubator  chicago  sanfrancisco  transformation  digital  operations  industry  startup  VCs.angels  mentor  near  north 
february 2018 by csrollyson
Grok Didn't Take Supplements, So Why Should I? | Mark's Daily Apple
Mostly useful for discussion of how food sources have changed, kinda infomercially
paleo  supplement  nutrient  howto  diet  insight  food  transformation 
january 2018 by csrollyson
A part of something bigger - Iora Health
MUSTread employee story about joining @iorahealth & its mission to humanize #healthcare
iorahealth  transformation  healthcare  story  employee  experience  symptom  diabetes  2015  mission  vision 
september 2017 by csrollyson
McKinsey Launches North American Digital Capability Center at DMDII
Midwest SMB/SME is digitizing & globalizing: New COC combines consulting & shop floor
chicago  manufacturing  digital  q2  2017  news  mckinsey  collaboration  partner  2sbs  transformation  economy 
june 2017 by csrollyson
Water-only fasting and an exclusively plant foods diet in the management of stage IIIa, low-grade follicular lymphoma. - PubMed - NCBI
Follicular lymphoma (FL), the second most common non-Hodgkin's lymphoma (NHL), The case of a 42-year-old woman diagnosed by excisional biopsy with stage IIIa, grade 1 FL. She underwent a medically supervised, 21-day water-only fast after which enlarged lymph nodes were substantially reduced in size.
cancer  fasting  lymphoma  casestudy  diet  water  lifestyle  transformation 
may 2017 by csrollyson
Digital Transformation Requires Total Organizational Commitment | TechCrunch
[comment] Transformation hasn't changed in decades; I contribute a new way to think about it
q1  2016  digital  transformation  organization  cdo  csrblogcomment  culture  history  reflection  ceo  enterprise 
may 2017 by csrollyson
Why 84% Of Companies Fail At Digital Transformation
[comment] Useful update on #digital #transformation results + a model for analyzing results
digital  transformation  project  failure  statistic  q1  2016  cdo  cio  csrblogcomment  enterprise  ceo  cco  organization 
may 2017 by csrollyson
Customer Experience Transformation: One CMO's Powerful Story
[comment] Fantastic, inspiring: CMO jettisons fear marketing for trust-building customer collaboration #cx
trust  customer  experience  fear  marketing  insurance  q2  2017  example  casestudy  collaboration  advertising  cmo  transformation  csrblogcomment 
may 2017 by csrollyson
Empathy Engine | Booz
Analysis, model and framework for transforming #customer #experience
customer  experience  empathy  model  analysis  research  survey  2007  service  example  booz  management  vision  transformation  sochap  drivetotrust 
april 2017 by csrollyson
Your Brand Needs a Customer Experience Transformation Before A Digital Transformation - Augie Ray
Even further, firms need to get #employee #experience right before winning in #cx and #digital #transformation
customer  digital  experience  strategy  social  business  sochap  transformation  pointofview  q4  2016  example  amazon 
january 2017 by csrollyson
Xaptum Genesis 2016 (with images, tweets) · csrollyson · Storify
Coverage of emerging #IoT #infrastructure & its role in #digital #transformation #m2m #cdo
cdo  digital  transformation  iot  m2m  vendor  vision  infrastructure  chicago  startup  2016  q4  analyst  conference 
november 2016 by csrollyson
How telecom companies can win in the digital revolution | McKinsey & Company
McKinsey prescription for #telecom #transformation: Start w #customer & work back #cx
cdo  2016  q4  telecom  mckinsey  vision  strategy  transformation  customer  experience  IT  financial  services 
october 2016 by csrollyson
Evolve or Die: What Banks, Like Dinosaurs, Must Do to Survive | Jason Henrichs | Pulse | LinkedIn
[commented] How the App Store has pulled the rug from under #banks' Web and #mobile presences #solsticefwd
csrblogcomment  bank  Financialservices  2016  Q3  mobile  transformation  disruption  apple  iphone  2csra  2cdo  cdo  cco 
september 2016 by csrollyson
“Robots Can Restore Our Humanity” – John Hagel
How #robots can help us shift work and society toward more creativity, but we need to do this first..
robot  human  disruption  q3  2016  pointofview  institution  higher  education  transformation  creativity  work  society  industrial  knowledge  economy  sochap  cco  cdo  2csrollyson 
august 2016 by csrollyson
Making your Mind Matter with Joe Dispenza Part 2 - YouTube
Neuroscience research on meditation, how it can help transform, how to be present and change
exceptional  neuroscience  meditation  video  yoga  example  disease  health  transformation  wound  healing  mind  body  emotion  thought  neural  network 
august 2016 by csrollyson
Making Your Mind Matter with Joe Dispenza Part 1 - YouTube
Examples of reprogramming the brain; how to let go of the past and live the future now, srsly
neuroscience  exceptional  meditation  video  yoga  example  disease  health  transformation  wound  healing  mind  body  emotion  thought  neural  network 
august 2016 by csrollyson
The Current | Coalition Coworking | New York, Chicago, Boston
Network with #green #energy #engineers #policy makers #government & #entrepreneurs
energy  green  environment  engineer  power  community  cowork  global  innovation  transformation  event  meetup  2ghcj  2csrollyson 
june 2016 by csrollyson
Customer churn and Retention
[commented] How to use #data #analytics to prevent #customer #churn Kudos @rautsan #cx
churn  csrblogcomment  q2  2016  customer  telecom  digital  transformation  cco  cdo  sochap  2csra  social  media  data  analytics  prevention  model  experience 
june 2016 by csrollyson
The Colombia Conversation | The University of Chicago Booth School of Business
A #utility executive and a consultant discuss Colombia's recovery from domination of drug cartels
colombia  development  insight  utility  crime  drug  economy  Medellin  recovery  reflection  interview  transformation  Andes  Americas 
may 2016 by csrollyson
Trump and the Lord’s Work - The New York Times
USA politics reflects the global lack of leadership & ensuing frustration; We can embrace the Knowledge Economy creatively
usa  politics  republican  pointofview  economy  transformation  disruption  sochap  collaboration  policy  healthcare  trade  innovation  2ghcj  2sbs 
may 2016 by csrollyson
The Difference Between Linear and Exponential Thinking | Big Think
Simple description of the magnitude+speed of change we face today, juxtaposed vs. most of human history
future  hunter  gatherer  agrarian  industrial  economy  knowledge  disruption  transformation  speed  evolution  sochap  mathematics  linear  geometric  exponential  2csrollyson  2ghcj 
april 2016 by csrollyson
Christopher S. Rollyson
#CMO & #marketing #transformation | Christopher S. Rollyson posts at MENG|Marketing Executives Network Group
cmo  transformation  marketing  thought  leadership  csr  association  blog  social  business  media  digital  customer  experience  disruption  guide  2cdo  2csra  2sbs 
april 2016 by csrollyson
About Us - The Digital Transformation People
UK executive recruiter specializing in #digital #transformation
digital  transformation  executive  cdo  Recruiter  uk  blog  thought  leadership 
april 2016 by csrollyson
BMW ConnectedDrive : Overview
Home: #ConnectedDrive for @BMW smart car that's connected to your #smartphone #smarthome to make life easier
website  summary  smart  car  automotive  IoT  ubiquitous  computing  transport  brand  smartphone  home  customer  experience  driver  travel  2cdo  cdo  digital  transformation  2csra  2snr  2execguide  future  2csrollyson 
march 2016 by csrollyson
Steve Jobs Demonstrated Why Businesses Need More Ceremonies
SUPERB #stevejobs story: How he engaged #MacOS developers with a powerful-yet-funny technique
stevejobs  story  example  presentation  ceremony  developer  change  transformation  adoption  q1  2016  hightech  digital 
february 2016 by csrollyson
The Employee Experience Equation -
Presents simple model for #employee experience, asserts it's holistic change, can't piecemeal #engagement
employee  engagement  pointofview  q1  2016  culture  hightech  office  transformation  design 
february 2016 by csrollyson
Marketers Are Using Business Metrics to Measure Experience | BtoB - AdAge
PROGRESS + room to grow: #marketers pivot to real business metrics but campaign redesign needed
marketing  cmo  transformation  q1  2016  adoption  customer  engagement  measurement  metrics  lifetime  value  cdo  cco 
february 2016 by csrollyson
Four fundamentals of workplace automation | McKinsey & Company
How AI will affect jobs: Machines will automate tasks & boost productivity but need redesign to shift to emotion
artificial  intelligence  report  research  q4  2015  job  employment  transformation  digital  machine  learning  mckinsey  employee  productivity  sochap 
february 2016 by csrollyson
Automation Will Change Jobs More Than Kill Them - The New York Times
Useful #AI analysis: machines will automate at the task—not #job—level & jobs need redesign [link to report]
machine  learning  Algorithm  software  job  automation  Q4  2015  research  mckinsey  human  resources  artificial  intelligence  employee  productivity  digital  transformation 
february 2016 by csrollyson
Digital Health: A way for pharma companies to be more relevant in healthcare
Vision for how pharma can use post-ACA outcomes-based #healthcare to boost influence in value chain #healthcare
pharma  obamacare  value  chain  strategy  vision  digital  transformation  control  population  management  1cv6s  pwc  2013 
january 2016 by csrollyson
Share our stories and let the world know that health is primary
Family/primary physician POV on getting involved in transforming USA #healthcare system, cites #HealthIsPrimary + great comments
HealthIsPrimary  physician  family  primary  care  medicine  pointofview  Q4  2015  policy  transformation  healthcare  usa  california  1cv6s 
january 2016 by csrollyson
Health Is Primary Chicago City Tour - MATTER
Overview of Chicago stop of #HealthIsPrimary tour, diverse panel cited
chicago  HealthIsPrimary  campaign  Q2  2015  event  healthcare  transformation  usa  1cv6s 
january 2016 by csrollyson
Collaborative Overload
[comment] SUPERB insight on the unintended costs of shifting to collaboration work; how to mitigate costs #employee #engagement
employee  engagement  exceptional  research  reference  organization  collaboration  social  network  university  csrblogcomment  q1  2016  burnout  productivity  transformation  culture  habit  work  meeting  online  digital  insight  sochap 
january 2016 by csrollyson
The Industrialist’s Dilemma | TechCrunch
INSIGHT: #manufacturers' acquiring hightech startups to lead disruption internally, become #digital, agile [examples]
arena  sochap  industrial  Economy  pointofview  agility  merger  acquisition  disruption  innovation  hightech  startup  acquihire  example  q1  2016  automotive  google  ford  amazon  manufacturing  product  digital  vision  adoption  transformation  car 
january 2016 by csrollyson
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