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csrollyson : transparency   47

Designing for AI-enhanced Experiences
How to use #design #principles to open the black box and empower users of #AI applications: 5 concise examples in #travel #healthcare #investment #CX
artificial  intelligence  design  user  interface  transparency  empowerment  travel  healthcare  investment  csr19  customer  experience  example  application  Algorithm 
may 2019 by csrollyson
Documentary - A Refugee Story - Syria, Iraq, and Iran by Juan David — Kickstarter
Successful kickstarter for short documentary on refugees as they try to integrate into their host countries France and Greece
refugee  film  documentary  story  france  greece  short  budget  example  transparency  bullsi  syria  iraq  iran 
april 2019 by csrollyson
Candid Campus Tours has personal, individualized take on college campus tours ^cr
Brilliant! Independent #college #tour service provides personal individual tours based on student interests for $50
16ccc  visit  bullsi  twt  college  startup  transparency  virginia  student 
august 2017 by csrollyson
Pinboard: Frequently Asked Questions
Fantastic example of #experiential ethos, avoids marketing/posturing; serious w tongue in cheek Kudos @pinboard
experiential  example  transparency  authenticity  FAQ  customer  experience  exceptional  help  howto  social  bookmarking  website 
september 2016 by csrollyson
How to Say “Sorry” in Customer Experience Failures
Want to build trust? > How to apologize to customers | examples + rationale #Customer #experience
cco  customer  experience  cx  2010  example  apology  operations  retail  hightech  transparency  trust  2cco  2sochap 
december 2015 by csrollyson
Amazon… A virtual marketplace, or Big Brother? | imy santiago
Amazon arouses ire of author reviewers and refuses to explain its policies; it acting like a monopoly
amazon  review  policy  controversy  q3  2015  transparency  censorship  2sochap 
july 2015 by csrollyson
This is Uber's playbook for sabotaging Lyft | The Verge
EXPOSE: #UBER's dirty tactics to sabotage #Lyft NOT focused on serving #customers #shame #boycott #fb
exposé  uber  lyft  sabotage  tactics  operations  Newyorkcity  interview  transparency  boston  losangeles  miami  washington.dc  seattle  customer  ride  sharing  q3  2014  2csrollyson 
august 2014 by csrollyson
Transparency and central banking: More data, less gumption | The Economist
INTERESTING: #FederalReserve Bank governors clamming up b/c they know they're on public record
central  bank  study  transparency  federal  reserve  usa  q3  2014  social  business  policy  government 
august 2014 by csrollyson
Lawsuit says GM hid ignition defect in recalled cars | Article | Top News | Reuters.com
Lawsuit: "GM knew of ignition defect for years, notified dealers but not consumers" - transparency prob like Target?
GM  automotive  lawsuit  ignition  defect  class  action  value  customer  dealer  airbag  security  2ghcj  Q1  2014  transparency  2csrollyson  2cdo 
march 2014 by csrollyson
The Transformation Of PR Is All About Respect - Forbes
[comment] How PR & clients must transform: stop "talking down" to "the crowd": how digital social communities have changed the game
publicrelations  trust  transparency  csrblogcomment  operations  organization  control  legal  jpmorgan  example  transformation  q4  2013  crisis  twitter  corruption  information  asymmetry  media  community  digital  knowledge  economy  industrial  crowdsourcing  social  business  2cdo  2csra 
december 2013 by csrollyson
Public Enemies: Social Media Is Fueling Gang Wars in Chicago | Underwire | Wired.com
THE DOWN SIDE: Chicago gangs use #social media to insult & provoke each other, escalating in f2f murders, wars Thx @musatariq #fb
social  media  facebook  twitter  instagram  gang  war  chicago  usa  murder  school  police  rap  drug  gun  transparency  q3  2013  2csrollyson  2csra  Platform 
september 2013 by csrollyson
The Three leakers: Ellsberg, Manning, and Snowden : The New Yorker
Short useful perspective on 3 whistleblowers as government workers: relationship among war, intelligence & leaks
whistleblower  history  comparison  vietnam  iraq  surveillance  war  transparency  q2  2013  pointofview  analysis  snowden  government  2ghcj 
june 2013 by csrollyson
Conversations Can Save Companies - Boris Groysberg and Michael Slind - Harvard Business Review
Executing under pressure: how to communicate during turnarounds-all orgs are in turnaround now so everyone should do this #SocialBusiness
turnaround  management  howto  leadership  example  nissan  starbucks  xerox  hcl  strategy  execution  employee  collaboration  transparency 
april 2013 by csrollyson
Source tagging in healthcare | RFID24-7.com
Examples of how hospitals are using RFID for their inventory of physical assets
rfid  healthcare  investory  transparency  manufacturing  pointofview  example  hospital  2013  adoption  asset 
march 2013 by csrollyson
Reputation Recovery | Trusted Advisor
Trust can't be "created," it's earned by action: "Spin is not the solution; spin is the problem" cc/@charleshgreen [sbs]
reputation  publicrelations  trust  transparency  truth  2csra  pointofview 
july 2012 by csrollyson
Strike Out or Home Run: The Risks/Rewards of Authenticity | Meetings Improved.
Reflecting on "expertise" v. "trust" in developing client relationship during project kickoff Thx @charleshgreen
csrblogcomment  sales  b2b  reputation  consulting  transparency  honesty  trust  credibility  client  launch  project  sport  2sbs 
february 2012 by csrollyson
Enter at Your Own Risk
Seminal example of defining one's personal space in age of transparency; note employer reference Thx @jhagel #li
facebook  transparency  policy  professional  personal  Cross.boundary  politics  exceptional  Wall  employee  employer  social  media  network  business 
october 2011 by csrollyson
Impartiality: The Foxification of news | The Economist
Great perspective on history of "impartial" reporting & how it's changing due to #socialtech Thx @alexdc #li 
journalism  history  analysis  pointofview  politics  social  media  news  usa  italy  global  transparency 
july 2011 by csrollyson
The Numbers No One Can See | Fellowship of Reconciliation
Main premise seems solid although I don't know this org; more transparency, not less. But more transparency won't be very effective unless it's accompanied by education; the article's key flaw was it didn't offer any metrics with which to compare the figures it cited, which could be due to carelessness or attempt to manipulate. Make information actionable, compare the J-35 to other programs in the U.S and elsewhere. Also the corruption and waste is everywhere, not just the military; healthcare... pork highway programs... but citizens can't use the information unless they become informed and can make meaningful comparisons. That said, it's unconscionable to cut back programs that give spending information, unless that functionality migrates somewhere else, which the article implied is NOT proposed.
usa  government  military  budget  pointofview  politics  transparency 
april 2011 by csrollyson
LiveLeak.com - Violence in another Mc Donalds almost kills customer
Sad/horrifying/antisocial & example of pervasive transparency; most ppl will soon have vidphones; but, society? Thx @nikegoal #fb
violence  fastfood  racism  hate  crime  video  transparency  society  employee  security  2csrollyson 
april 2011 by csrollyson
Spilling Secrets: Social Privacy And Confidentiality In A Wikileaks World
Reflections on secrets and ethics of exposing them, invoking personal privacy Thx @jdlasica
Wikileaks  Privacy  Security  Ethics  Government  State  Secret  transparency  2010  Q4  pointofview  2ghcj 
december 2010 by csrollyson
iGoogle Video Chat Threatens Shirtless Blogosphere
How the new culture of transparency will be a rude awakening for some ,^) h/t @chrisbrogan
culture  video  conference  transparency  humor  Google  Chat  2csrollyson 
august 2009 by csrollyson
Joho the Blog » Transparency is the new objectivity
On David Weinberger's insights about authority, transparency and journalism
csrblogcomment  Transparency  Journalism  Web2.0  Vision 
august 2009 by csrollyson

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