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5 Strategies for Building on Journey Mapping Success
How to create serious value from #journey #mapping: Specific ways to act on maps to move the ball + suggests pitfalls that oft befall teams #CX #digital #transformation #customer #research
journey  map  implementation  action  howto  usecase  example  tactics  storyboard  concept  drawing  visualization  prototype  design  pitfall  touchpoint  priority  hypothesis  future  white  space  vision  innovation  transformation  roadmap  orchestration  team  organization  customer  experience  research  agile  csr19  bullsi 
may 2019 by csrollyson
A part of something bigger - Iora Health
MUSTread employee story about joining @iorahealth & its mission to humanize #healthcare
iorahealth  transformation  healthcare  story  employee  experience  symptom  diabetes  2015  mission  vision 
september 2017 by csrollyson
Empathy Engine | Booz
Analysis, model and framework for transforming #customer #experience
customer  experience  empathy  model  analysis  research  survey  2007  service  example  booz  management  vision  transformation  sochap  drivetotrust 
april 2017 by csrollyson
Xaptum Genesis 2016 (with images, tweets) · csrollyson · Storify
Coverage of emerging #IoT #infrastructure & its role in #digital #transformation #m2m #cdo
cdo  digital  transformation  iot  m2m  vendor  vision  infrastructure  chicago  startup  2016  q4  analyst  conference 
november 2016 by csrollyson
How Mastly Helps Entrepreneurs Crowdsource Startups and Share Equity Fairly - Shareable
Exciting alternative to stock options for #startups - nice outline of the faults of #options #kudos
startup  owner  stock  options  innovation  founder  2016  q4  2csra  risk  reward  comparison  value  proposition  equity  vision  example  pilot  legal 
november 2016 by csrollyson
How telecom companies can win in the digital revolution | McKinsey & Company
McKinsey prescription for #telecom #transformation: Start w #customer & work back #cx
cdo  2016  q4  telecom  mckinsey  vision  strategy  transformation  customer  experience  IT  financial  services 
october 2016 by csrollyson
14 Ways to Help You Look Primal | Mark's Daily Apple
#Primal #hack guide: how to help your eyes in the world of screens #grok
primal  howto  eye  vision  Q2  2016  smartphone  computer  screen  contact  nature  2csrollyson  sochap  cco 
june 2016 by csrollyson
A New Growth Theory — Work Futures
[commented] Rethinking "the firm" in today's pervasive networked ecosystem: How to thrive
economics  network  industrial  knowledge  economy  csrblogcomment  q2  2016  pointofview  transaction  cost  platform  firm  customer  partner  reflection  vision  2snr  2csra  2sbs  sochap 
may 2016 by csrollyson
Brainport Vision Device - YouTube
Device lets blind people "see" with sensations on their tongues; rewiring brain to see with the tongue
blind  vision  tongue  video  science;  hightech  brain  exceptional 
february 2016 by csrollyson
Digital Health: A way for pharma companies to be more relevant in healthcare
Vision for how pharma can use post-ACA outcomes-based #healthcare to boost influence in value chain #healthcare
pharma  obamacare  value  chain  strategy  vision  digital  transformation  control  population  management  1cv6s  pwc  2013 
january 2016 by csrollyson
The Industrialist’s Dilemma | TechCrunch
INSIGHT: #manufacturers' acquiring hightech startups to lead disruption internally, become #digital, agile [examples]
arena  sochap  industrial  Economy  pointofview  agility  merger  acquisition  disruption  innovation  hightech  startup  acquihire  example  q1  2016  automotive  google  ford  amazon  manufacturing  product  digital  vision  adoption  transformation  car 
january 2016 by csrollyson
Capturing value from future transportation technologies | Deloitte University Press
MUSTread: Analyzes scenarios for converging mobility: vehicle, device, IoT; O/S business models, opportunities built on #trust Thx @jhagel
mobile  IoT  strategy  vision  2016  Q1  automotive  smartphone  Operating_systems  sharing  fleet  Autonomous  vehicle  agent  big  data  cdo  2cdo  transport  uber  apple  google  analysis  hightech  2ghcj  thoughtleadership  trust  business  model  value  proposition 
january 2016 by csrollyson
The Customer Experience in 2020 - Smarter With Gartner
Gartner predicts pervasive #socialmedia required to drive #customer #experience
customer  experience  vision  trend  q3  2015  social  media  engagement  SFA  trust  data  2sochap 
december 2015 by csrollyson
Moving from Transaction to Engagement
Useful vision/model for IT transformation: Away from corporate transaction to #SocialBusiness engagement
2011  Q3  experiential  comparison  social  business  IT  engagement  system  enterprise  adoption  model  thought  leadership  vision  2snr  2csra 
november 2015 by csrollyson
Five Lessons Learned at the CRM Evolution (Oracle Social Spotlight)
Oracle gets the #customer #experience revolution: juicy adoption stats fr @gartner
customer  Experience  service  Q4  2015  Profit  vision  vendor  crm  Statistics  transformation  cco  cdo  2cdo  2csra  2snr 
october 2015 by csrollyson
The Future of Digital Customer Experience | SolsticeFWD (with images, tweets) · csrollyson · Storify
Rich coverage of #mobile #transformation trends: Practical insights: @forrester @johndeere @bosch @trunkclub & more
hightech  mobile  web  ecommerce  q3  2015  vision  cdo  customer  experience  marketing  application  iot  disruption  vendor  enterprise  solution  big  data  business  social  omni  channel  2cco  2cdo 
september 2015 by csrollyson
Have You Downloaded "The 2015 Customer Experience Outlook"? - Customer Bliss
#Customer #experience within the context of the new "Experience Economy" (Knowledge Economy) #CCO #kudos
strategy  vision  design  customer  experience  cco  success  q1  2015  economy  2cdo  2csra  reference 
september 2015 by csrollyson
Disruption by Trusted Advisors
[commented] Riffing on disruptive business model, a holistic "trusted advisor" + disruption to retail, brand
business  strategy  trust  service  product  vision  infomediary  q2  2015  consultant  advocate  2sbs  model  big  data  IoT  customer  experience  client  retail  cco  csrblogcomment 
august 2015 by csrollyson
The Next Era of Marketing - 2015 and Beyond – Marketo.com
Marketo/Economist study + interviews of marketing/strategy leaders tries to describe #marketing #transformation
marketing  q1  2015  vision  prediction  strategy  transformation  digital  relationship  brand  customer  experience  interview  social  media  business  cmo  cdo  ceo  2cdo 
february 2015 by csrollyson
Design from trust (my Gain talk) | REX
MUSTsee preso on how #industrial #economy organization & design are built on mistrust & control; how to change
design  trust  education  economy  industry  control  conference  interview  user  customer  experience  society  learning  social  video  vision  q4  2014 
november 2014 by csrollyson
PopTech : PopTech 2014: Rebellion
Great conference on motors of disruption in design medicine government society economy science hightech..
conference  2014  disruption  science  social  healthcare  medicine  design  vision  government  empowerment  hightech  art 
october 2014 by csrollyson
Context is the New King: 4 Rules in the Post-Content Marketing Era | CMO Essentials
[commented]INSIGHT on "post-content" #marketing: Why #CMOs must engage individual #customers to drive experience #kudos
cmo  vision  transformation  marketing  digital  omni  channel  pointofview  research  customer  experience  location  csrblogcomment 
october 2014 by csrollyson
Edge Perspectives with John Hagel: Making a Movement: Narratives and Creation Spaces
[commented]2 building blocks of movements for #social change: networked collaboration groups (creation spaces) + narratives
Society  transformation  movement  vision  model  creative  evangelist  leader  collaboration  q3  2014  history  reflection  digital  network  loose  csrblogcomment 
september 2014 by csrollyson
How to develop big data consulting services
Reflecting on #BigData opportunities, a guide for I.T. careers & entrepreneurs [links]
big  data  guide  vision  i.t.  career  entrepreneur  consulting  professional  services  reference 
august 2014 by csrollyson
What Does It Take To Be An Evolved CMO? - InsideCXM
How #CMOs can manage their evolving role | CIO collaboration | #forrester report
cmo  cio  marketing  enterprise  executive  career  business  strategy  report  research  q3  2014  role  i.t.  data  Statistics  management  vision 
august 2014 by csrollyson
Deloitte | The Shift Index | Center for the Edge | Big Shift | John Hagel
BOOKMARK & read this: compendium of Transformation vision by @jhagel and @jseelybrown #kudos
digital  disruption  reference  foundation  q3  2014  cdo  transformation  enterprise  government  strategy  vision  insight  social  business 
july 2014 by csrollyson
Collaborative manufacturing: Lean and social business | 2 cents // Ville Kilkku
Useful vision/POV w good detail on #collaborative #manufacturing in #automotive+link to research paper
manufacturing  collaborative  example  vision  pointofview  automotive  toyota  q3  2013  social  business  history  cowork  model 
july 2014 by csrollyson
5 Design Principles That Drive Social Customer Experience Marketing
REFLECTIONS on #digital #customer experience & how it's disrupting legacy marketing & #brand management
social  business  brand  strategy  vision  q1  2014  disruption  transformation  marketing  customer  experience  cdo  digital  culture  community  2cdo 
july 2014 by csrollyson
AAA Digital Brand Activation | Torque
Useful management framework for integrated digital initiatives
social  media  team  management  vision  role  framework  model  customer  audience  content  pointofview  q4  2013  agile 
may 2014 by csrollyson
Article Page | TheStreet
Passionate POV refs #starbucks, calls for all firms to see they're hightech #digital #transformation @adambrotman
starbucks  pointofview  hightech  management  vision  mobile  adoption  sales  employee  cdo  transformation  Q1  2014  stevejobs  2cdo 
january 2014 by csrollyson
Even Steve Jobs put customer experience before product.
Steve Jobs, responding to confrontive question at 1997 WWDC about product direction, just after he'd come back to Apple: birth of the customer vision
apple  stevejobs  vision  management  risk  1997  developer  conference  technology  product  customer  experience  design  video  laserwriter 
december 2013 by csrollyson
The godfather of Apple design spots four looming tech trends (Wired UK)
[comment] Esslinger was a pioneer at Apple 2.0: his insights on #design & how software, hardware & smart devices will evolve
user  design  experience  apple  pioneer  q4  2013  vision  leader  frog  hardware  software  smart  device  future  csrblogcomment  interface  3D  digital 
october 2013 by csrollyson
Making your company disappear can be a good thing | The Digital Enterprise
[comment] Short vision on making services subscriptions & how it might affect brand value propositions
vision  example  service  subscription  q4  2013  ecommerce  smart  device  order  opportunity  threat  trust  permission  application  home  cdo  value  proposition  digital  csrblogcomment 
october 2013 by csrollyson
Picturing Your Social Business In 2020 - Social Business - Marketing
[comment] SUPERB futurist view of post-product, #customer #experience world "71% today's firms gone"; Still doubt need 4 #CDO? #kudos
cdo  digital  transformation  social  business  q4  2013  vision  foundation  product  customer  experience  exceptional  2csra  csrblogcomment 
october 2013 by csrollyson
MediaPost – OMMA Global at Advertising Week
Detailed conference program reflects #CMOs adapting to the #SocialChannel; talking the talk; now, for walking ;^)
advertising  q3  2013  transformation  conference  marketing  cmo  vision 
september 2013 by csrollyson
The Digital Advantage - How Leaders Outperform Their Peers in Every Industry.
Useful execsum for #digital #transformation: TF & adoption model, examples, broad framework #kudos Thx @didiebon
digital  cdo  transformation  presentation  vision  recommendation  enterprise  example  model  2cdo  2csra  adoption  Statistics  industry 
september 2013 by csrollyson
I, Cringely The Secret of iOS 7 - I, Cringely
READING tea leaves: how Apple is disrupting computing; predicts product strategy that'll change how you work, play #kudos #fb
apple  mobile  Speculation  analysis  vision  desktop  smartphone  tablet  peripheral  Q3  2013  ios  product  management  customer  experience  2csrollyson  2csra 
september 2013 by csrollyson
Microsoft and Nokia: Manufacture the Future | Innovation Insights | Wired.com
[comment] FASCINATING possibility: #Microsoft-#Nokia could be an Internet of Things play
mobile  microsoft  nokia  acquisition  q3  2013  analysis  IoT  vision  cdo  digital  ubiquitous  computing 
september 2013 by csrollyson
What the Sharing Economy Means for Business - Techonomy
Layers of #disruption: physical products become revenue generators #app4that
2blog  social  vision  share  product  channel  q3  2013  adoption  asset  owner 
july 2013 by csrollyson
Changes and future trends expected in the US retail landscape: PwC
Retail study; digital handled peripherally, little transformation message
omni  channel  ecommerce  pwc  vision  analysis  retail  culture  economy  demographics  2013 
may 2013 by csrollyson
The Big-Data Interview: Making Sense of the New World Order | Wired Enterprise | Wired.com
Interview w co-authors of "Big Data: A Revolution That Will Transform How We Live, Work & Think"
big  data  book  interview  vision  business  society  transformation  Q1  2013  decision  making  adoption  definition  cdo  digital  philosophy  value  chain 
may 2013 by csrollyson
Google's next act: Diversify and conquer | Technology business - InfoWorld
USEFUL wrap of Google Developer Conf: analysis of major & experimental product life cycles, draws conclusions #kudos
google  developer  conference  analysis  Q2  2013  chrome  android  search  advertising  Business  model  mobile  vision  social  plus  glass  vehicle  product  development  transformation  culture  digital  enterprise  Platform  google+ 
may 2013 by csrollyson
An Interview with John Seely Brown
Useful perspective: 1999 interview on ubiquitous computing w John Seely Brown when he was at Xerox PARC
ubiquitous  computing  1999  history  interview  zerox  parc  vision 
may 2013 by csrollyson
J's Blog
Vision and adoption of enterprise mobile technology & work processes
mobile  enterprise  analysis  device  adoption  howto  employer  employee  telecom  smartphone  tablet  software  management  mdm  hightech  vision 
may 2013 by csrollyson
Insight Paper | Digital Clarity Group Blog - Just Clarity
Identifies mobile's core disruption—ubiquitous computing—offers guidance to think beyond distractions #kudos
mobile  cdo  digital  foundation  strategy  vision  comparison  web  tablet  smartphone  device  q4  2012  thought  leadership  transformation  enterprise  reference 
may 2013 by csrollyson
Cities Are the Future of Human Evolution
Vision/fantasy about humans and cities: vision for how urban/human evolution will unfold
urban  city  future  vision  evolution 
may 2013 by csrollyson
Innovation blowback: Disruptive management practices from Asia | McKinsey & Company
Why most "western" firms should consider on-the-ground involvement in India & China: tomorrow's innovation and competition are spawned there
innovation  execution  process  network  distributed  enterprise  asia  india  china  motorcycle  vision  healthcare  motor  engine  casestudy  competitiveness  Emerging_markets  strategy  capability  attitude  mobile  phone  2ghcj 
may 2013 by csrollyson
The coming era of ‘on-demand’ marketing | McKinsey & Company
Superb analysis of the digital marketing environment—and need for Chief Digital Officers—no mention of omnichannel by name but describes concept #cdo
cdo  marketing  digital  big  data  social  media  ecommerce  mobile  usecase  customer  decision  journey  workstream  example  bank  retail  apparel  q2  2013  vision  analysis  2blog  experience  integration  promotion  omni  channel  foundation 
april 2013 by csrollyson
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