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Top 5 Most Important Customer Experience Trends for 2019 | UX Booth
Executive summary of #customer #experience practitioner survey reveals what top CX performers do differently + 4-stage #CX maturity model
customer  experience  survey  practitioner  q1  2019  executive  summary  statistics  maturity  model  technology  communication  empathy  employee  chat  virtual  reality  comparison  voice  VOC  strategy  team  csr19  bullsi 
june 2019 by csrollyson
A Murder Case Tests Alexa's Devotion to Your Privacy | WIRED
MUSTread: #PDAs & #concierges snoop on you after the fact--by court order
concierge  personal  digital  assistant  siri  cortana  google  now  spy  surveillance  hack  legal  voice  cloud  recording 
march 2017 by csrollyson
Using B2B VoC to Transform Customer Experience | CustomerThink
Useful discussion of Voice-of-Customer programs' roles in #customer #experience transformation
voice  customer  experience  pointofview  q2  2015  organization  model  adoption  reference  sochap  b2b 
december 2015 by csrollyson
How to Find Your Social Media Marketing Voice and Tone
Rudimentary tools to help create congruence between social media & "brand personality"
brand  personality  social  media  gaming  howto  model  tone  voice 
september 2014 by csrollyson
Why 'Emotion' is the New Killer App - Datamation
"Wherefore art thou, Privacy?" - Hightech gadgets move to detect/broadcast your emotional state #fb
emotion  hightech  privacy  face  recognition  voice  smartphone  tv  laptop  computer  customer  service  google  facebook  apple  crowd  2csrollyson 
april 2013 by csrollyson
Apple refuses to make the one mobile device taking over the world—but not for long - Quartz
Disruption: "Phone" part of mobile devices used ever less so phablet more useful than Apple thought
mobile  phone  tablet  phablet  apple  india  china  bric  voice  data 
january 2013 by csrollyson
Need help understanding VZW's network | The Verge Forums
Very helpful explanation about Verizon network & device limitations in context of tethering mobile phone and laptop
verizon  at&t;  sprint  tether  plan  data  voice  help  lock  mobile  laptop  q4  2011  gsm  cdma  4g  droid  unlimited  SIM  telecom 
november 2011 by csrollyson
Skype CEO Outlines Platform Ambitions, Hiring Plans
Enthusiastic post on Skype's plans now it's spun off from eBay
Strategy  Executive  Voice  VoIP  Europe  Estonia  Platform  2snr 
november 2009 by csrollyson

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