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csrollyson : writing   78

Designing documentation for different user profile needs and expectations: process and purpose
Superb discussion and comparison of #DITA, #HATs and hard coding to manage huge volume of #documentation data #Technical #Writing
technical  writing  dita  single  sourcing  help  authoring  tool  comparison  value  proposition  example  reference  2004  robohelp  flare  user  persona  code  csr19  documentation 
11 weeks ago by csrollyson
Guest Post: Justifying Single Sourcing, a Case Study – Vinish Garg | UX, Content Strategy, Narrative Strategy
Have you ever wanted to make the case for #single #sourcing? Here is an excellent #case #study that illustrates its value proposition #technical #writing
technical  writing  single  sourcing  csr19  casestudy  bullsi  flagging  tagging  robohelp  help  authoring  tool  code  image  example  user  usecase  documentation 
11 weeks ago by csrollyson
Everybody Lies in User Documentation | Technical Writing Blog
How technical writers short-change users in favor of their employers/clients
technical  writing  lie  user  omission  manual  help  online  onboarding  pointofview  software 
12 weeks ago by csrollyson
5 reasons why I am transitioning from Technical Writing to UX Design
Personal story has some useful contrasts between #technical #writing and #user #experience #design #ux
ux  user  experience  technical  writing  comparison  design  software  application  advocacy  career  school  training  motivation  csr19 
october 2019 by csrollyson
What are companies looking for in a UX Writer? — bjoran identity
Useful: How employers describe #UX writers through their descriptions and wants in job announcements (2017). Read this to understand the role at different firms #uxwriting
ux  writing  2017  job  description  hightech  content  strategy  design  development  application  website 
october 2019 by csrollyson
An Independent Technical Writer or a Content Specialist—a Product Owner – Vinish Garg | UX, Content Strategy, Narrative Strategy
Superb examples of small team #product #development involving #UXwriting #technical #writing #content #strategy roles and their functions within teams #ux #design
UX  writing  project  review  bullsi  csr19  technical  comparison  content  strategy  business  analysis  2016  Q2  product  owner  management  software  engineer  team  collaboration  scope  user  advocacy 
october 2019 by csrollyson
A Quick Guide to UX Writing — UX Blog
Describes the emerging #UXwriting role, and how to get into it: what skills you need, which companies hire #UX #design
ux  writing  guide  skill  howto  website  design  content  employer  function  team  agile  user  experience  customer  csr19q2  2018 
october 2019 by csrollyson
What is UX writing? Definitions and Examples
Pleasing and useful take on #UX #writing from a content strategist and designer viewpoint + useful concrete examples of #UXwriting
ux  writing  definition  example  copy  bullsi  usecase  content  strategy  designer  wireframe  csr19  adoption  marketing  product 
october 2019 by csrollyson
UX Writing : Par où commencer ? - Gladys Diandoki - Medium
Fantastic list of #UX #writing resources: books, groups, communities | Chouette! Liste des ressources UX writingM livres, groupes, communautés
ux  writing  reference  list  howto  group  book  paris  user  meetup  website  community  csr19 
october 2019 by csrollyson
What’s UX writing? I mean, really! - UX Collective
Deeper dive into #UX #writing, what it is, how it's developing (interview w pioneer Torrey Podmajersky) #customer #user #experience
ux  writing  content  strategy  definition  user  experience  customer  interview  profession  function  career  history  design  adoption  csr19  bullsi  reference  metrics  value  proposition  howto  portfolio  ai  artificial  intelligence 
october 2019 by csrollyson
What’s the difference between UX writing and content strategy? – andrea drugay
Superb comparison of #UX #writing and #content #strategy within the context of digital products + link library #kudos
content  strategy  ux  writing  comparison  2018  q2  product  management  design  team  definition  reference  bullsi  user  customer  experience  csr19  marketing  function  goal 
october 2019 by csrollyson
What is UX Writing? | UX Booth
One of the best I've seen => the emergence of #UX #writing as a member of #customer #user #experience teams + links
ux  writing  definition  q1  2017  siliconvalley  design  user  research  collaboration  experience  customer  interface  comparison  csr19  reference  bullsi 
october 2019 by csrollyson
UX writing versus microcopy - UX Collective
Tries to delineate differences in terms and roles on #product user experience teams: UX writing, #content strategy, microcopy... within the context of #UX #design #technical #writing
ux  user  experience  writing  content  strategy  product  microcopy  definition  pointofview  research  role  team  design  journey  csr19 
september 2019 by csrollyson
Inspiring techies to become great writers | Cameron Shorter
The importance (and shortage) of #technical #writers within #open #source communities + #software #documentation models, a call to action and a story
technical  writing  bullsi  open  source  pointofview  2019  australia  community  developer  software  process  geospatial  story  research  reference  communication  hightech  gap  documentation  model 
august 2019 by csrollyson
Humor and friendly chat in user documentation | CyberText Newsletter
Examining the use of humor in #software user #documentation + detailed example #technical #writing
technical  writing  humor  user  documentation  csr19  example  reflection  3d  howto  software  csrblogcomment 
august 2019 by csrollyson
Where Do Writing Samples Come From? – The Lone Technical Writer
Pithy advice for how to choose writing samples to include in your portfolio—even if you don't have any! ;^) #technical #writing
technical  writing  howto  portfolio  sample  advice  csr19 
august 2019 by csrollyson
Where do technical writers fit in an organisation | ffeathers
A short riff on where #technical #writers are often wired into organizations, #software #product #development teams
technical  writing  organization  team  csr19  user  experience  support  marketing  developer  community  engineering  product  management 
august 2019 by csrollyson
PCI Managed Services – A New Approach to PCI Compliance from Stickman | Stickman
Useful post references 12 #PCI #compliance requirements and details #security firm's remediation procedures (mitigate funky formatting by shrinking font size) #technical #writing
PCI  compliance  technical  writing  csr19  howto  framework  remediation  reference  approach  credit  card  data  security 
august 2019 by csrollyson
PCI Compliance & Certification for Cloud Computing and SaaS Vendors
Useful overview and tools for #PCI #compliance for #cloud providers and operators: 8 essential concepts + templates #technical #writing #SaaS #IaaS #PaaS
compliance  overview  cloud  saas  paas  iaas  technical  writing  tool  reference  template  csr19 
august 2019 by csrollyson
How to Perform a ‘Post Mortem’ on Technical Documents | Klariti Technical Writing
Basic guidance for doing a post-mortem on #software #documentation includes some gritty detail #Technical #Writing
technical  writing  documentation  post  mortem  howto  software  global  team  bullsi  communication  example 
july 2019 by csrollyson
Team Orca Case Study - Using ClickHelp in a CI Environment | Technical Writing Blog
#Technical #Writing case study features #single #sourcing and automatic #documentation publishing for software company
casestudy  technical  writing  conditional  tagging  single  source  example  csr19  software  documentation 
july 2019 by csrollyson
Case study: high tech technical writing
Yes a pitch but contains some useful tools ie audience and purpose “rubrics” #Technical #Writing
technical  writing  howto  process  csr19 
july 2019 by csrollyson
10 Types Of Writing For eLearning
Nice review w good examples: #instructional #designer oft use these types of #technical #writing #elearning
technical  writing  elearning  instructional  design  howto  example  type  definition  reference  communication  csr19 
july 2019 by csrollyson
Topic-Based Writing to the Rescue: Project Considerations for Managers (Case Study)
Superb post-mortem of rescue #technical #writing project for enterprise #software (#healthcare) client features training, documentation, cheat sheets, user guides + a firing a cantankerous contractor #instructional
technical  writing  instructional  user  guide  documentation  bullsi  healthcare  software  canada  usa  turnaround  government  procurement  trust  project  management  topicbased  content  madcap  flare  contractor  single  sourcing 
july 2019 by csrollyson
Technical Writing: Build a 7-Figure Career [Step by Step] | Josh Fechter
Well done concise yet informative how-to #guide for developing one’s #technical #writing #career, step by step
freelance  technical  writing  howto  career  reference  firm  seo  facebook  specialization  software  example  marketing  differentiation  definition  guide  upwork 
july 2019 by csrollyson
Case study: improving instructions [TechScribe technical writing]
#Technical #writing example of redesigning inventory procedure guide: nice before/after example + use of nested un/ordered lists #retail
technical  writing  example  redesign  retail  inventory  procedure  store  office  communication  guide  bullsi  csr19  casestudy 
july 2019 by csrollyson
Software Documentation and Training Case Study - Info Pros
Concise #technical #writing case study transforms #software company’s development of onboarding, user guides, documentation, help
technical  writing  communication  casestudy  csr19  software  documentation  onboarding  guide  single  sourcing  team  transformation  service  process  design  user  bullsi 
july 2019 by csrollyson
Justifying the Use of Single-sourcing - A Case Study
Concise explanation of #single #sourcing and its value proposition + a project example (but not really a case study) #technical #writing #communication
technical  writing  example  project  single  sourcing  content  developer  user  concept  csr19  knowledge  management  document  guide  value  proposition 
july 2019 by csrollyson
1.4 Case Study: The Cost of Poor Communication – Technical Writing Essentials
How much does it cost? #Technical #writing bloopers cost millions of dollars and even led to firm failures... #communication #software #manufacturing
technical  writing  documentation  communication  gaffe  snafu  cost  example  csr19  software  manufacturing 
july 2019 by csrollyson
Help Authoring Tool Scoring Worksheet
Suggested scoresheet you can use to rank HATs in order to get the right one
HAT  technical  writing  management  platform  evaluation  score  rank  comparison  tool  reference  howto 
july 2019 by csrollyson
How To Integrate a Tech Writer Into Agile — Read the Friendly Manual
Concise but offers some nice detail about onboarding a technical writer into an agile development team
onboard  technical  writing  writer  agile  team  howto  management  bullsi  social 
july 2019 by csrollyson
My DITA journey begins | I'd Rather Be Writing
Useful share of author's study and practice of DITA with Drupal
DITA  example  drupal  code  markup  bullsi  reference  technical  writing  management  standard  system 
july 2019 by csrollyson
Darwin Information Typing Architecture - Wikipedia
Solid beginning point for understanding Darwin Information Typing Architecture
technical  writing  reference  DITA  XML  standard  metadata  system  open  source 
july 2019 by csrollyson
Technical Writing Tools - Which Ones Do You Need to Know?
Excellent discussion and comparison of HATS for technical writers including helpful context based on his own experience #kudos
technical  writing  help  authoring  tool  platform  discussion  comparison  use  case  user  experience  bullsi  refernence 
july 2019 by csrollyson
Which help authoring tool is better - Robohelp or MadCap Flare? - Stack Overflow
Opinions and comparisons of Adobe Robohelp and MadCap Flare; mentions alternatives HelpNDoc and Help&Manual
technical  writing  help  authoring  tool  bullsi  platform  software  opinion  comparison  2017  flare  robohelp  reference 
july 2019 by csrollyson
Society for Technical Communication
The oldest association of the technical writing profession
association  technical  writing  communication  website  csr19 
june 2019 by csrollyson
Scare quotes - Wikipedia
Brief background on the use of scare quotes in writing and air quotes in speaking
language  punctuation  writing  device  controversy  irony  usage  culture  philosophy  reference  humor  postmodern  ambiguity 
january 2019 by csrollyson
6 Morning Habits (That Aren’t Meditation) That Help You Focus All Day
6 morning hacks to increase your focus and productivity (and happiness)
anxiety  writing  habit  hack  productivity  howto 
march 2018 by csrollyson
What is cornerstone content? • Yoast
Superb how-to advice on using Yoast SEO features #blogging
SEO  blog  howto  2017  Yoast  link  structure  taxonomy  writing  post  tool  feature 
april 2017 by csrollyson
Write On: A Writer's Guide to Quora
How writers can use Quora in various parts of the writing process
quora  howto  writer  writing  research  community  forum  discussion  value  proposition  nonfiction  2execguide  reference 
august 2016 by csrollyson
Looking for Colleges with both Game Design/Animation and Creative Writing
Prospective student asks advice for schools with creative writing & game design programs
animation  creative  writing  comparison  pratt  16ccc  sh1  ws1  bullsi 
august 2016 by csrollyson
The Psychological Benefits of Writing
Post references several studies that purport to show journaling helps motivation, mental sharpness
writing  brain  neuroscience  pointofview  creativity  Journal  study  motivation  management 
february 2015 by csrollyson
Handwriting Helps You Learn - Business Insider
New research: Oldfashioned, handwritten notes help learning since they require the brain to instantly synthesize the material
writing  brain  neuroscience  stgr  learning  note  comparison  research  computer  laptop  student  q4  2014 
december 2014 by csrollyson
The vanishing apprenticeship — Medium
Argues that publishing's fall will harm writing as a craft—while low paid, journalism was a common way to monetize writing
2014  q4  journalism  publishing  mentor  apprentice  era  history  prediction  writing  author  novel 
november 2014 by csrollyson
11 Essential Online Tools Every Content Creator Needs
USEFUL bevy of (mostly) writing, blogging & content management tools to boost your productivity
writing  Blogs  management  tool  software  cloud  editing  howto  guide  list  productivity  q3  2014  2execguide 
august 2014 by csrollyson
Magazines – The New Inquiry
Superb blog and sophisticated writing; treat yourself!
blog  journal  analysis  culture  society  intellect  writing  social  business  media  report  issue 
april 2012 by csrollyson

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