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garrettc : chat   25

How voicebots lighten our cognitive load
"We recently partnered with Mindshare Futures and J. Walter Thompson Innovation Group for their Speak Easy research project to answer that very question. Our portion of the study involved observing 102 smartphone users as they carried out a selection of tasks using Amazon’s Alexa, Google Assistant, text-based search, and questions directed to a real person. While the users performed these tasks, we monitored their neurological responses to the experience using steady state topography."
voice  chat  chatui  voiceui  userexperience  research 
june 2018 by garrettc
Zulip
Threaded open source chat system
chat  collaboration  markdown  slack  opensource 
april 2018 by garrettc
Jitsi opensource video conferencing
Jitsi is a powerful, open-source, community-driven video conferencing platform that securely connects users across browsers and devices.
video  opensource  chat  communication 
january 2018 by garrettc
chatbottest
If you can't measure it, you can't improve it.
Chatbottest is an open source guide that helps you identify chatbot's design issues under 7 different categories.
chat  chatui  chatbot  testing  programming 
october 2017 by garrettc
Sayspring - Prototyping Software for Voice Interfaces
Create interactive prototypes for voice applications quickly and easily using Amazon Alexa and Google Home. No coding required. Get started today.
amazon  audio  prototyping  alexa  voice  voiceui  chat  chatui 
september 2017 by garrettc
Why it’s hard to develop a conversational Alexa skill
Developing an Alexa skill that executes simple commands is pretty straightforward. But when you want to engage the user in a conversation, things get much more complex. Here’s why.
alexa  voice  chatui  chat  automation  programming  bot 
august 2017 by garrettc
A Son’s Race to Give His Dying Father Artificial Immortality
"For months, he recorded his dying father's life story. Then he used it to re-create his dad as an AI."
chat  chatbot  chatui  future  designthinking  mortality  society 
july 2017 by garrettc
Thoughts on the UX of Bots
In the course of her research, Anne Cathrine Saarem asked me to answer several questions about user perceptions and interactions with bots. Here are my extended responses.
userexperience  userinterface  chat  chatui  chatbot  machinelearning  artificialintelligence 
june 2017 by garrettc
Conversational UI Principles — Complete Process of Designing a Website Chatbot
In this article I’ll show you a case study describing an entire process of designing a conversational UI for a B2B website, including fragments of the conversation script, basics of the communication…
chatbot  chatui  chat  userexperience  casestudy 
february 2017 by garrettc
6 things I learned creating my own Messenger chatbot
"The modern messaging tools that chatbots run on offer much more ways to interact compared to what previous incarnations of chatbots had, such as those used on IRC or AIM. Much advise on building chatbots that’s out there quietly assumes that all chatbots are just text-in-text-out, which doesn’t match with the platforms they are on. I recently built a chatbot for Facebook Messenger, and these are six things I learned from using other bots in research, building the bot and watching people interact with it."
chat  chatbot  development  chatui  bestpractice 
january 2017 by garrettc
The Ultimate Guide to Chatbots: Why they’re disrupting UX and best practices for building
"The incredible potential of chatbots lies in the ability to individually and contextually communicate one-to-many."
chat  bot  chatui  userinterface  bestpractice 
january 2017 by garrettc
Webchat role play
"In our recent webchat alpha we looked at whether there are common webchat needs across government. We also investigated what opportunities there might be to meet those needs in a more consistent way. This involved lots of user research including usability tests, site visits, observations, contextual enquiries and phone interviews.

Researching webchat wasn’t easy. We weren’t just testing an interface, we were testing human interactions too."
research  pamoja  userexperience  chat  chatbot  testing 
december 2016 by garrettc
The Ultimate Guide to Chatbots: Why they’re disrupting UX and best practices for building
"The incredible potential of chatbots lies in the ability to individually and contextually communicate one-to-many."
bot  communication  userexperience  chat  chatbot  userinterface 
december 2016 by garrettc
The Complete Beginner’s Guide To Chatbots
"What are chatbots? Why are they such a big opportunity? How do they work? How can I build one?"
chat  bot  chatbot  designthinking  technology  userinterface 
november 2016 by garrettc
The ultimate guide to chatbots
Why they’re disrupting UX and best practices for building them.
bot  machinelearning  chat  chatui  slack 
november 2016 by garrettc
A new Isotoma Whitepaper: Chatbots
"Over the last six months we’ve had a lot of interest from customers in the emerging area of chatbots, particularly ones using Facebook Messenger as a platform.

While bots have been around, in some form or other, for a very long time the Facebook Messenger platform has catapulted them into prominence. Access to one billion of the world’s consumers is a tempting prospect for many businesses.

We’ve reviewed the ecosystem that is emerging around chatbots and provide a guide to some of the factors you should consider if you are thinking about building and deploying chatbots, in our new whitepaper."
whitepaper  chat  chatbot  userinterface  pamoja 
october 2016 by garrettc
11 f**k ups whilst making a chatbot
"Given the relative freshness of chatbots and the rather dull articles out there professing to conclude the future of the technology, we thought there was nothing better than brutal honesty as to the f**k ups we encountered when embracing the Internet’s latest shiny toy"
userexperience  chat  chatbot  programming  pamoja 
september 2016 by garrettc
Battle of the Secure Messaging Apps: How Signal Beats WhatsApp
Both Signal and WhatsApp are encrypted, but Signal takes extra steps to keep your chats private.
security  chat  encryption  messaging 
june 2016 by garrettc
Layer SDK
iOS and android communication SDK.
ios  android  communication  library  sdk  software  chat 
december 2014 by garrettc
Discourse
An open source discussion platform built for the next decade of the Internet. It works as: a mailing list, a discussion forum, and a long-form chat room.
opensource  community  communication  discussion  mail  chat  redis  rubyonrails  ruby  postgresql  emberjs  javascript 
august 2014 by garrettc

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