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garrettc : govuk   42

Why GOV.UK content should be published in HTML and not PDF
"Compared with HTML content, information published in a PDF is harder to find, use and maintain. More importantly, unless created with sufficient care PDFs can often be bad for accessibility and rarely comply with open standards."
accessibility  pdf  govuk  gds  html  publishing  webdevelopment  bestpractice 
july 2018 by garrettc
Data Ethics Framework
The Data Ethics Framework sets out clear principles for how data should be used in the public sector.
govuk  gds  ethics  data  society 
june 2018 by garrettc
"Tymly offers a standards-based vocabulary capable of describing any digital service. This language enables teams to share, collaborate and publish common IT goals – helping improve interoperability and reduce duplication of effort. Even better, using modern open source technology, Tymly can turn these “blueprints” back into cutting-edge digital services!"
openapi  opendata  framework  gds  govuk  government  javascript  nodejs  npm  postgresql 
may 2018 by garrettc
We're not ‘appy. Not ‘appy at all.
GDS is leading the digital transformation of the UK government.
mobile  app  government  strategy  technology  gds  govuk  mobilefirst  responsivedesign 
april 2018 by garrettc
Designing digital services that are accountable, understood, and trusted
"I’m hoping to convince you that designing digital services that are understandable, accountable and trusted is now a commercial as well as a moral imperative, and that building an open society in the digital age is about more than open code.

And that, whether you like it or not, if you work in software or design in 2016 you also work in politics."
research  presentation  govuk  gds  society  digital 
april 2018 by garrettc
How we approached service mapping
"We realised that one of the most important stages of building step by step navigation is mapping a user’s journey through a service. This enables us to understand the journey in as much detail as possible, including the different routes a user can take. It allows us to identify the parts of the journey the step by step navigation should cover and the content we should include."
gds  govuk  servicedesign  workshop  webdesign  userexperience 
february 2018 by garrettc
Services for government users
Building or buying services that government users find easy to use.
gds  guidelines  manual  webdesign  webdevelopment  accessibility  govuk  bestpractice 
january 2018 by garrettc
Collected UX research posts from my government days
Leisa Reichelt rounds up some of the blog posts she wrote while working in government.
research  govuk  gds  government  webdevelopment  userexperience  usercentereddesign 
january 2018 by garrettc
Home Office design posters
Home Office Digital repository of posters covering different topics - research, access needs, accessibility, design.
govuk  government  accessibility  research  posters  resource  education  userexperience 
december 2017 by garrettc
Understanding disabilities and impairments: user profiles
A set of profiles highlighting common barriers users face when accessing digital services and tips for designing services everyone can use.
govuk  accessibility  personas  webdevelopment  appdevelopment  equality 
november 2017 by garrettc
Improvements to worldwide publishing
Great example of how focusing on user needs, and ignoring departmental silos. leads to an improved user experience.
govuk  gds  userexperience  navigation  webdesign  webdevelopment  research  pamoja 
july 2017 by garrettc
Retrospective on GDS
Great series of posts from Richard Pope looking back at lessons learned from his time at GDS.
government  history  govuk  gds  business  startups 
july 2017 by garrettc
Network principles
"Government networks form a platform that enables the delivery of digital services. Good network design should create a user experience that the network is transparent, resilient and ubiquitous, with the right balance of quality, speed, security, control and cost.

These principles help designers deliver this experience for their users when designing networks across government. Note that these are principles, not a set of rules that must be arbitrarily followed. Designers can deviate from them where there is good justification."
gds  govuk  network  security 
january 2017 by garrettc
Loyal to the network [redux]
Outside of the technical achievements, the greatest thing GDS did was build the network of people around it.
gds  govuk  network  society  community 
december 2016 by garrettc
Results of the 2016 GOV.UK assistive technology survey
"This is for everyone: documenting how we're rebuilding inclusive digital services across the UK Government"
accessibility  gds  govuk  research  userexperience  pamoja 
november 2016 by garrettc
What we mean when we say "Show the Thing"
"Promising something concrete in the future, rather than showing work in progress, sets us up to fail. Particularly if user research suggests that the work moves in a new direction and we end up creating something very different."
gds  govuk  userexperience  demo  business  pamoja 
november 2016 by garrettc
Making it easier to understand smart answer logic
Powerful logic visualisation baked right into the content authoring tool.
gds  govuk  government  contentdesign  userexperience  logic  pamoja 
november 2016 by garrettc
The Government IT Self-Harm Playbook
How not to do things. Just as applicable to businesses as government.
govuk  gds  procurement  technology  business  pamoja 
october 2016 by garrettc
Design patterns
"These patterns are based on the research and experience of the whole GOV.UK design community"
reference  guide  designsystems  govuk  gds  patternlibrary  patterns 
october 2016 by garrettc
How the Sexual Health: 24 service used GOV.UK patterns
"The service is of the internet, not just on the internet. The team has used the internet to rethink how the service of sexual health testing is delivered to users. By focusing on user needs and working in small, agile teams, you can transform a public service."
userexperience  gds  govuk  sexualhealth  servicedesign  pamoja 
october 2016 by garrettc
The different types of design in government
Good overview of the different types of designers at GDS.
design  designthinking  gds  govuk  business 
october 2016 by garrettc
A/Bsolutely fabulous testing | Inside GOV.UK
How do you make people click a ‘start now’ button first time? What we learnt from A/B tests:
abtesting  testing  govuk  gds 
august 2016 by garrettc
The language of addresses
"Addresses are a critical part of our national data infrastructure, but address terminology can be really confusing."
gds  govuk  uk  address  geodata  data  location 
august 2016 by garrettc
Info pages: publishing data about user needs and metrics
Pages on now have an equivalent info page that gives details of the user story and rational for that page existing.
govuk  gds  usercentereddesign  research  userstories  webdevelopment 
october 2014 by garrettc
Community development handbook - Publications - GOV.UK
"Delivering a platform is just 1 part of helping a community thrive. Communities can exist without dedicated software solutions. They will often work around bad or overly interfering ones."

Advice for community managers and people involved in communities of practice in the public sector.
govuk  gds  community  technology  webdevelopment  appdevelopment  society  government 
october 2014 by garrettc
How designers prototype at GDS
We believe in designing in the open. Most of the ideas on this blog will be iterated on over time, some of them will test badly and never make it onto GOV.UK, a few might end up being patterns that we use everywhere.
gds  govuk  government  webdesign  prototype  process 
october 2014 by garrettc
VAT: supplying digital services and the VAT Mini One Stop Shop
A reminder, if you sell digital goods and services internationally and are VAT registered you need to look here
government  govuk  vat  tax  ecommerce  business 
october 2014 by garrettc
A better approach | Government technology
Important message on IT not just for govt/civil servants also big orgs everywhere /via  
govuk  gds  procurement  bestpractice 
july 2014 by garrettc
A time for sharing (government content on Facebook and Twitter)
"We prioritise rigorously based on evidence of user need, and this particular feature has been queued for a long time because zero end users have ever requested it, and all users in several rounds of guerrilla testing were able to share GOV.UK links to social networks easily by copying and pasting them."
twitter  facebook  sharing  socialnetworking  govuk  government  research 
december 2013 by garrettc
If the government can do it….
Leisa Rechelt talks about the impact of the new site and having a case study to show organisations that a good user experience starts with the organisation itself changing.
government  govuk  webdesign  webdevelopment  userexperience  wdcsintranet 
november 2012 by garrettc
Tips on running an effective agile project from the GDS team.
agile  scrum  projectmanagement  bestpractice  government  govuk  teams 
may 2012 by garrettc

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