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garrettc : pamoja   60

Improvements to worldwide publishing
Great example of how focusing on user needs, and ignoring departmental silos. leads to an improved user experience.
govuk  gds  userexperience  navigation  webdesign  webdevelopment  research  pamoja 
july 2017 by garrettc
Why we removed the most visited advice page on our website
"It gets 70,000 visits a month and is in the top results for lots of queries about work problems on Google. But we’ve looked at the feedback and tested how people are using the page, and it’s clear we need to find a better way to help them solve their problems."
content  usability  userexperience  webdevelopment  contentdesign  contentstrategy  pamoja 
june 2017 by garrettc
The rise of the QR code and how it has forever changed China’s social habits
It’s being used to encourage tipping at restaurants, receive cash gifts at weddings...even beggars are using it to collect handouts. The little barcode is driving China’s rapid shift towards a cashless society
china  qrcode  society  userexperience  pamoja 
june 2017 by garrettc
Floating labels are problematic
Forms are not a source of entertainment. The floating label won’t make users enjoy using forms. Users don’t care. They just want the outcome.
webdesign  webdevelopment  usability  pamoja  userexperience  forms 
may 2017 by garrettc
Best Practices for Horizontal Lists in Mobile
Many Android and iOS apps have horizontal scrolling lists. Maybe it’s also combined inside a vertical list. But is it necessary? Even assuming it is, are you doing it right?
medium  article  css  html  userinterface  pamoja  webdesign  webdevelopment  appdevelopment 
may 2017 by garrettc
Design Better Data Tables
Good data tables allow users to scan, analyze, compare, filter, sort, and manipulate information to derive insights and commit actions. This article presents a list of design structures, interaction patterns, and techniques to help you design better data tables.
css  data  table  webdesign  webdevelopment  information  userexperience  pamoja 
may 2017 by garrettc
Get a peek into the power of user research.
See and hear a 5-minute video of a real person using your site or app with Peek, the free usability tool brought to you by UserTesting.
video  usability  testing  userexperience  usertesting  pamoja 
may 2017 by garrettc
Scrolling on the web: A primer
"Scrolling is one of the oldest interactions on the web. Long before we had pull-to-refresh or infinite-loading lists, the humble scrollbar solved the web’s original scaling problem: how can we interact with content that’s stretched beyond the available viewport?"
userexperience  webdevelopment  browser  performance  javascript  scrolling  pamoja 
april 2017 by garrettc
A Spacial Model for Lossless Web Navigation – freeCodeCamp
"As a part of the Browser.html project, I’m working on a spatial model through various user interactions and animations. This should help users better understand what’s going on and how to navigate the web most effectively.

Users have developed certain behaviors and expectations we want to build upon. Instead of replacing existing workflows, we want to enhance them."
animation  navigation  userexperience  pamoja  timeline 
april 2017 by garrettc
Five things I’ve learned being on an innovation team
"For just under two years now I’ve been a “Digital Guerrilla”, working as part of a team of six in Birmingham, created by the BBC to “pilot and prototype new storytelling ideas”, and help the broadcaster to “engage with its audiences and to deliver unforgettable content”. I’m leaving this month for a new role, but wanted to share some learnings from being embedded inside a huge organisation and being tasked with—that dreaded word—innovation."
innovation  usertesting  userexperience  pamoja  bbc 
march 2017 by garrettc
Calm Technology
Our world is made of information that competes for our attention. What is necessary? What is not? When we design products, we aim to choose the best position for user interface components, placing the most important ones in the most accessible places on the screen.

Equally important is the design of communication. How many are notifications are necessary? How and when should they be displayed? To answer this, we can be inspired by the principles of calm technology.
webdesign  webdevelopment  appdevelopment  userexperience  userinterface  designthinking  pamoja 
february 2017 by garrettc
I Don’t Need Help
Just because your users don’t ask for help doesn’t mean they don’t need it.
documentation  webdesign  userexperience  pamoja  help 
february 2017 by garrettc
Material Design and the Mystery Meat Navigation Problem
"Bottom navigation bars are a better alternative to the hamburger menu, so their addition into Material Design should be good news. But Google’s version of bottom navigation bars has a serious problem: mystery meat navigation."
userexperience  userinterface  pamoja  materialdesign  google  navigation  appdevelopment  webdevelopment  designthinking 
february 2017 by garrettc
Plasma design system
"This case study aims to chronicle how we created a design system at WeWork. I’ll share insight into our process, product design, the tools we used to create and implement the system, and also how we document and share the system with our team."
designsystems  designthinking  patternlibrary  userexperience  webdesign  webdevelopment  pamoja 
january 2017 by garrettc
Take the Time to Use Fewer Words
If a user experience needs an explanation, something is fundamentally broken. Consider redesigning the experience until people no longer need it explained to them.
userexperience  pamoja  writing  contentdesign  content  contentstrategy 
january 2017 by garrettc
Webchat role play
"In our recent webchat alpha we looked at whether there are common webchat needs across government. We also investigated what opportunities there might be to meet those needs in a more consistent way. This involved lots of user research including usability tests, site visits, observations, contextual enquiries and phone interviews.

Researching webchat wasn’t easy. We weren’t just testing an interface, we were testing human interactions too."
research  pamoja  userexperience  chat  chatbot  testing 
december 2016 by garrettc
The Web, Worldwide
The web isn't experienced the same way everywhere. Find out more about user situations around the world.
userexperience  data  demographics  world  worldwideweb  society  pamoja 
december 2016 by garrettc
Creating a Weekly Research Cadence
"Working on a product team, it’s easy to get hyper-focused on building features and lose sight of your users and their daily challenges. User research can be time-consuming to set up, so it often becomes ad-hoc and irregular, only performed in response to a particular question or concern. But without frequent touch points and opportunities for discovery, your product will stagnate and become less and less relevant. Setting up an efficient cadence of weekly research conversations will re-focus your team on user problems and provide a steady stream of insights for product development."
research  lean  mvp  agile  webdevelopment  productdevelopment  userexperience  pamoja 
december 2016 by garrettc
12 Signs You’re Working in a Feature Factory
'I’ve used the term Feature Factory at a couple conference talks over the past two years. I started using the term when a software developer friend complained that he was “just sitting in the factory, cranking out features, and sending them down the line.”

How do you know if you’re working in a feature factory?'
pamoja  userexperience  webdevelopment  productdesign  business 
november 2016 by garrettc
Why Product Thinking is the next big thing in UX Design
"When thinking of User Experience, we often think of a simple, beautiful, and easy to use feature-set of a product, that makes the user’s life easier. But as a matter of fact, features are merely a small, fragile part of the product. They are only a few of many thinkable solutions for a user’s problem the product tries to solve. Thinking in products means thinking in specific user’s problems, in jobs to be done, in goals, and in revenues."
pamoja  userexperience  product  productdesign  productthinking  webdevelopment  appdevelopment 
november 2016 by garrettc
Google for Work vs. Microsoft Office 365: A comparison of cloud tools
While Google for Work and Microsoft Office 365 offer many similar services, choosing between the two can be a significant challenge for CIOs. This comparison eases that burden.
microsoft  google  collaboration  office  work  pamoja  comparison  review 
november 2016 by garrettc
5 things I’ve learned creating digital things for kids (in the arts and beyond)
"I’m a children’s content obsessive. I really really enjoy making and being around the creation of things — mostly interactive things — for kids and young people."
pamoja  userexperience  children  contentdesign  contentstrategy 
november 2016 by garrettc
Rethinking Responsive Design
"We need to recognize that screens are ephemeral, and that making something responsive will no longer be about screens. It’ll be about experiences."
designthinking  responsive  responsivedesign  sensors  mobilefirst  userexperience  pamoja 
november 2016 by garrettc
Measure Customer Time, Not Organization Time
"Gerry pointed out that, in organizations, we are always measuring our own performance: how quickly did we turn that project around? Did we launch on time? Instead of dressing up our navel gazing with analytics that are about our tasks, we should measure our customers’ speed. How quickly do our sites and products help our customers achieve their goals? How can we identify and remove additional obstacles to completion, so our customers achieve their goals faster and faster?"
userexperience  analytics  usercentereddesign  webdevelopment  pamoja 
november 2016 by garrettc
Information Cartography: Creating Zoomable, Large-Scale Maps of Information
"In an era of information overload, many people struggle to make sense of complex stories, such as presidential elections or economic reforms. We propose a methodology for creating structured summaries of information, which we call zoomable metro maps. Just as cartographic maps have been relied upon for centuries to help us understand our surroundings, metro maps can help us understand the information landscape."
data  visualisation  maps  userexperience  userinterface  research  pdf  pamoja 
november 2016 by garrettc
Results of the 2016 GOV.UK assistive technology survey
"This is for everyone: documenting how we're rebuilding inclusive digital services across the UK Government"
accessibility  gds  govuk  research  userexperience  pamoja 
november 2016 by garrettc
What we mean when we say "Show the Thing"
"Promising something concrete in the future, rather than showing work in progress, sets us up to fail. Particularly if user research suggests that the work moves in a new direction and we end up creating something very different."
gds  govuk  userexperience  demo  business  pamoja 
november 2016 by garrettc
Designing for new digital rights
"In May 2018 the European Parliament will introduce the General Data Protection Regulation. With these new rights come new opportunities, which is why we’ve published a collection of prototypes and product sketches responding to them."
designthinking  privacy  geodata  society  eu  europe  userexperience  pamoja 
november 2016 by garrettc
Five UX Myths To Avoid
Five of the most common problems, or ‘myths’, that perpetuate within UX work and can harm products.
userexperience  pamoja  bestpractice  webdevelopment  appdevelopment 
november 2016 by garrettc
Making it easier to understand smart answer logic
Powerful logic visualisation baked right into the content authoring tool.
gds  govuk  government  contentdesign  userexperience  logic  pamoja 
november 2016 by garrettc
Posts from ustwo about ways of working and culture
"This is an attempt to gather a bunch of posts from the ustwo blog that cover the approach and thinking ustwo has around ways of working, and the culture that enables it."
culture  webdevelopment  agile  business  pamoja 
november 2016 by garrettc
The Government IT Self-Harm Playbook
How not to do things. Just as applicable to businesses as government.
govuk  gds  procurement  technology  business  pamoja 
october 2016 by garrettc
Can online classrooms help the developing world catch up?
"Less than half the participants had online access at home: one student reported taking 45-minute bus rides to get to a regional center where internet was available"
education  pamoja  equality  society  offlinefirst 
october 2016 by garrettc
macOS HIG: Touch Bar
Apple Human Interface Guidelines for the new Touch Bar input device.
apple  macos  osx  touchbar  userinterface  pamoja  touchscreen  userexperience 
october 2016 by garrettc
A new Isotoma Whitepaper: Chatbots
"Over the last six months we’ve had a lot of interest from customers in the emerging area of chatbots, particularly ones using Facebook Messenger as a platform.

While bots have been around, in some form or other, for a very long time the Facebook Messenger platform has catapulted them into prominence. Access to one billion of the world’s consumers is a tempting prospect for many businesses.

We’ve reviewed the ecosystem that is emerging around chatbots and provide a guide to some of the factors you should consider if you are thinking about building and deploying chatbots, in our new whitepaper."
whitepaper  chat  chatbot  userinterface  pamoja 
october 2016 by garrettc
A Devil’s Dictionary of Educational Technology
"In the dark spirit of Ambrose Bierce, let us consider new definitions of familiar terms. Specifically, let’s see what happens when we give educational technology the Devil’s Dictionary (1906) treatment."
edtech  education  funny  dictionary  pamoja 
october 2016 by garrettc
Roadmaps: A product team’s friend or foe?
"A great roadmap can drive a companies success, a bad one can cause disaster."
business  planning  roadmap  pamoja  saas 
october 2016 by garrettc
Designing CX
"a living collection of pragmatic resources for advancing and
accelerating your customer experience strategy and design initiatives."
userexperience  journeymapping  customer  research  pamoja 
october 2016 by garrettc
How the Sexual Health: 24 service used GOV.UK patterns
"The service is of the internet, not just on the internet. The team has used the internet to rethink how the service of sexual health testing is delivered to users. By focusing on user needs and working in small, agile teams, you can transform a public service."
userexperience  gds  govuk  sexualhealth  servicedesign  pamoja 
october 2016 by garrettc
UX Design and Service Design are Growing Ever Closer
"As digital has become one of the primary ways of delivering a service experience, Service Design agencies have needed to become more digital, while digital agencies have needed to become more service oriented, to the point that it’s getting harder to differentiate the two. So much so that, at its highest level, User Experience Design has become indistinguishable from Service Design."
userexperience  webdesign  servicedesign  pamoja 
october 2016 by garrettc
Tron 2.0 - Creating a Visual Language of Scale
Mapzen create their own in-house map style, with particular reference to scaling.
code  geography  javascript  maps  mapping  geodata  design  userexperience  pamoja 
october 2016 by garrettc
OneZoom: Tree of life explorer
"… an interactive map of the evolutionary relationships between the species on our planet. Explore the diversity of life on Earth, and discover your favourites on our tree of life.
biology  education  evolution  science  visualisation  userexperience  pamoja 
october 2016 by garrettc
Designing for everyone
How the new LightHouse for the Blind models building for inclusivity
inclusivity  design  architecture  userexperience  pamoja 
september 2016 by garrettc
Day in the Life: How Slack's Anna Pickard makes software sound human
"While everyone’s not going to be writing externally, it’s so important we remain human in everything we say and do. The culture turned inward makes the product, the culture turned outward makes the brand."
slack  software  userexperience  pamoja  toneofvoice  copywriting 
september 2016 by garrettc
11 f**k ups whilst making a chatbot
"Given the relative freshness of chatbots and the rather dull articles out there professing to conclude the future of the technology, we thought there was nothing better than brutal honesty as to the f**k ups we encountered when embracing the Internet’s latest shiny toy"
userexperience  chat  chatbot  programming  pamoja 
september 2016 by garrettc
Open Design Kit
Bocoup's Open Design Kit. An open source tool to promote design in distributed teams.
collaboration  design  opensource  remote  userexperience  webdesign  webdevelopment  pamoja 
september 2016 by garrettc
How should we measure online learning activity? | O'Riordan | Research in Learning Technology
"The proliferation of Web-based learning objects makes finding and evaluating resources a considerable hurdle for learners to overcome. While established learning analytics methods provide feedback that can aid learner evaluation of learning resources, the adequacy and reliability of these methods is questioned. Because engagement with online learning is different from other Web activity, it is important to establish pedagogically relevant measures that can aid the development of distinct, automated analysis systems."
education  edtech  research  pamoja  userexperience  mooc 
september 2016 by garrettc
Open Innovation Toolkit
"The Open Innovation Toolkit is a community sourced set of best practices and principles to help you incorporate human-centered design into your product development process."
userexperience  productdesign  hci  product  development  pamoja 
september 2016 by garrettc
Why and How to Test Your Pattern Library – Part 1: Testing Strategy
Still testing your pattern library manually? Here's how to improve user confidence by using design specs to combine documentation, communication and automated cross-browser testing.
designsystems  patternlibrary  testing  webdevelopment  pamoja  userexperience 
september 2016 by garrettc
Dos and don'ts on designing for accessibility
The dos and don’ts of designing for accessibility are general guidelines, best design practices for making services accessible in government. Currently, there are six different posters in the series that cater to users from these areas: low vision, D/deaf and hard of hearing, dyslexia, motor disabilities, users on the autistic spectrum and users of screen readers.
accessibility  gds  posters  webdevelopment  userexperience  pamoja 
september 2016 by garrettc
Ethics of emotional intelligence in UX research
There’s no doubt that emotional intelligence plays an important role in UX. But along with all the benefits of having a user-centered strategy, there’s also the potential for unintended abuse of your knowledge and understanding of your customers.
research  userexperience  psychology  pamoja 
september 2016 by garrettc
Internet Use In Asia
At some point this year, we’ll likely see of half of the world’s internet users be in Asia (currently it is 49.6%).
worldwideweb  business  society  technology  asia  userexperience  pamoja 
august 2016 by garrettc

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