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Deconstructing E-Commerce Search: The 12 Query Types
"In this article we’ll introduce 12 types of search queries identified during our large-scale usability study of e-commerce search. While not exhaustive they reflect the main types of queries that users rely on when searching in an e-commerce context."
ecommerce  webdevelopment  search  research  usertesting  userexperience 
5 weeks ago by garrettc
Statista - The Statistics Portal for Market Data, Market Research and Market Studies
Find statistics, consumer survey results and industry studies from over 22,500 sources on over 60,000 topics on the internet's leading statistics database
statistics  research  data 
5 weeks ago by garrettc
Gleanly - UX repository
“A single, secure, searchable repository for all your UX knowledge, making sure those insights are never lost.”
userexperience  research  tool 
november 2018 by garrettc
UX — A quick glance about The 5 Elements of User Experience (Part 2)
"When you experience a website, maybe to buy something, or do anything, you make some decision while surfing this website. So, If we study the elements of that experience(considering all actions user can make), we can begin to understand how those decisions are made. Thus, Enhancing that experience, and satisfying user needs will get people motivated to use & interact with the product."
userexperience  webdevelopment  strategy  research 
october 2018 by garrettc
Why is my bus late?
If you feel that your bus is always late, you might be right. This page tries to explain a little bit about why your bus is always late, why two turn up at once, and why the electronic screens are always wrong.
publictransport  bus  society  travel  interesting  research 
october 2018 by garrettc
Build more useful products with journey maps - Mixpanel
A user journey is a series of steps representing how users interact with a product. Here’s how creating a journey map can make a product more useful.
ux  userjourney  journeymapping  research 
september 2018 by garrettc
Object-Based Media
BBC experiments in adaptable media.
bbc  research  television  radio 
july 2018 by garrettc
Beyond 800 Words: Prototyping New Story Formats for News
"News on the internet is largely served up as 500 to 800-word articles - a legacy of newspapers. Although the digital article has been enhanced and improved with new technologies, it still works on the assumption that 'one size fits all'. BBC R&D is developing new story formats for news that are more effective than conventional video or article formats. I have written elsewhere about the current landscape of digital news. We think there might be better things."
news  bbc  appdevelopment  webdevelopment  data  research  userexperience  prototyping 
july 2018 by garrettc
Survey Finds EV Certificates Impact User Confidence, Revenue
"DevOps.com conducted a survey to explore these questions and determine what, if any, impact an EV certificate has on consumer behavior and spending. The results are significant."
security  worldwideweb  ssl  tls  research  survey  trust 
july 2018 by garrettc
Untold AI: Poster
"As of this posting, the Untold AI analysis stands at 11 posts and around 17,000 words. (And there are as yet a few more to come. Probably.) That’s a lot to try and keep in your head. To help you see and reflect on the big picture, I present…a big picture."
scifi  artificialintelligence  data  report  research  fiction 
july 2018 by garrettc
Chi-Square Calculator
A Chi-Square Test calculator for a 2x2 table.
statistics  data  calculator  research  maths 
june 2018 by garrettc
How voicebots lighten our cognitive load
"We recently partnered with Mindshare Futures and J. Walter Thompson Innovation Group for their Speak Easy research project to answer that very question. Our portion of the study involved observing 102 smartphone users as they carried out a selection of tasks using Amazon’s Alexa, Google Assistant, text-based search, and questions directed to a real person. While the users performed these tasks, we monitored their neurological responses to the experience using steady state topography."
voice  chat  chatui  voiceui  userexperience  research 
june 2018 by garrettc
WPO Stats
WPO Stats: A collection of case studies and experiments demonstrating the impact of web performance.
performance  reference  userexperience  research  webdevelopment  data 
may 2018 by garrettc
What percentage of browsers with javascript disabled?
"From Blockmetry’s direct measurements, 0.2% of pageviews from worldwide traffic across all devices in the fourth quarter 2016 had javascript disabled. Although apparently tiny, the aggregate figure hides a lot of interesting variation and regional patterns, with traffic from some countries having much higher JavaScript disabled rates."
javascript  accessibility  progressiveenhancement  research  webdevelopment 
may 2018 by garrettc
From Purpose to Patterns
At the heart of every well functioning design system are effective design principles. In this talk Alla Kholmatova shares insights from her long-term research on what makes effective design principles, how to define them, and how principles translate into design patterns in practice.
designpatterns  designthinking  designsystems  webdesign  webdevelopment  appdesign  appdevelopment  patternlibrary  efficiency  bestpractice  research  business 
may 2018 by garrettc
Designing digital services that are accountable, understood, and trusted
"I’m hoping to convince you that designing digital services that are understandable, accountable and trusted is now a commercial as well as a moral imperative, and that building an open society in the digital age is about more than open code.

And that, whether you like it or not, if you work in software or design in 2016 you also work in politics."
research  presentation  govuk  gds  society  digital 
april 2018 by garrettc
How healthy is the Internet? 2018
Mozilla's Internet Health Report is about the human experience of the Internet.
mozilla  research  data  internet  worldwideweb 
april 2018 by garrettc
Education Endowment Foundation
The EEF is an independent charity dedicated to breaking the link between family income and educational achievement.
education  edtech  research  science  charity 
april 2018 by garrettc
pix2code: Generating Code from a Graphical User Interface Screenshot
"Transforming a graphical user interface screenshot created by a designer into computer code is a typical task conducted by a developer in order to build customized software, websites, and mobile applications. In this paper, we show that deep learning methods can be leveraged to train a model end-to-end to automatically generate code from a single input image with over 77% of accuracy for three different platforms (i.e. iOS, Android and web-based technologies)."
userinterface  machinelearning  deeplearning  automation  webdesign  appdesign  userexperience  research 
april 2018 by garrettc
Links from a talk
"In two weeks time, I’ll be in Seattle for An Event Apart. I’ll be giving a brand new talk. The title is The Way Of The Web (although perhaps a more accurate title would be The Layers Of The Web). Here’s the description: Do you ever get overwhelmed by the ever-changing nature of web design and development? Exhausting, isn’t it? How are you supposed to know which technologies and tools you should invest your time in? Will they stick around or will you just have to relearn everything in another few months? Join Jeremy as he takes a tour of the past, present, and future of working on the web. From the building blocks of HTML, CSS, and JavaScript through to frameworks and libraries right up to the latest and greatest Progressive Web Apps, this talk will examine our collective assumptions with a critical eye. By learning from the past, we can make sensible design decisions today to build the web of tomorrow."
talk  research  webdevelopment  history  worldwideweb 
march 2018 by garrettc
Discovery on a Budget: Part II
Resources may be limited, but that doesn’t mean you have to drop the all-important discovery phase when planning a new venture.
discovery  research  business  planning 
february 2018 by garrettc
From insights to actions. Or, what should we do with this research?
"A good researcher can help a team understand what opportunities are available to pursue. They will help you to see a problem in a different way – to frame the problem from the users point of view.

But you shouldn’t expect the researcher to come back and ‘tell you what to do’."
usercentereddesign  research 
february 2018 by garrettc
Taking A Look At The State Of Progressive Images And User Perception
"There is no simple way to synthesize a user’s perception of an image loading over time. We are driven by the gut feeling that showing earlier is better, even if it’s not the final content, though some users will disagree.

As developers, we need to measure performance. It’s the only way we can set targets to improve it, and know when we don’t meet a performance budget."
performance  images  webdevelopment  webdesign  lqip  research  userexperience 
february 2018 by garrettc
Stencila
The office suite for reproducible research
api  data  programming  spreadsheet  science  research  authoring  editing  software 
february 2018 by garrettc
Customer Satisfaction at the Push of a Button
HappyOrNot terminals look simple, but the information they gather is revelatory.
customerservice  evaluation  feedback  research 
february 2018 by garrettc
Get better data from user studies: 16 interviewing tips
"One of my favorite parts of my job is interviewing a huge variety of people about their habits, needs, attitudes, and reactions to designs. I like the challenge of quickly getting strangers to talk freely and frankly about themselves, and to try figuring out new designs and products in front of me. "
research  usercentereddesign  userexperience  interview 
january 2018 by garrettc
Never Ask What They Want — 3 Better Questions to Ask in User Interviews
"Like Erika Hall states above, when you embark on your user interviews, you’ll want to avoid asking what they want. Asking people what they want will lead you to the wrong insights. You will not discover the root cause of a problem, but rather what they envision as their own ideal solution."
usercentereddesign  research  interview  userexperience 
january 2018 by garrettc
Identifying Customer Top Tasks
When we got citizens of Liverpool to vote on what they wanted from Liverpool City Council, we found top tasks such as libraries, leisure facilities, roads, waste collection. When we analyzed the relationship between publishing activities for the council on its website and citizens’ top tasks, we found an inverse relationship. The more important the task was to the citizen, the less was being published on it, the less important it was to the citizen, the more that was being published on it.
contentstrategy  business  customerservice  research 
january 2018 by garrettc
Prints & Photographs Online Catalog
Prints and illustrated broadsides of historical, graphic and/or documentary importance produced in the U.S. and abroad. About 13,000 prints.
archive  art  history  usa  library  research  resource 
january 2018 by garrettc
Five user research rules of thumb – disambiguity
I've shared some of my User Research Rules of Thumb here. I'd love to hear yours.
research  userexperience  webdevelopment  appdevelopment  bestpractice 
january 2018 by garrettc
Collected UX research posts from my government days
Leisa Reichelt rounds up some of the blog posts she wrote while working in government.
research  govuk  gds  government  webdevelopment  userexperience  usercentereddesign 
january 2018 by garrettc
Behold, I am Coming Soon! A Study on the Conceptualization of Sexual Orgasm in 27 Languages
(2016). Behold, I am Coming Soon! A Study on the Conceptualization of Sexual Orgasm in 27 Languages. Metaphor and Symbol: Vol. 31, No. 3, pp. 131-147.
sex  society  research  humanity 
january 2018 by garrettc
Home Office design posters
Home Office Digital repository of posters covering different topics - research, access needs, accessibility, design.
govuk  government  accessibility  research  posters  resource  education  userexperience 
december 2017 by garrettc
Class Central
Freeonline courses and MOOCs from top universities and companies, as well as research and surveys.
courses  education  learning  mooc  online  research  survey  data 
november 2017 by garrettc
State of the Internet
Akamai publishes the quarterly 'State of the Internet' report. See the data gathered, including cyber attacks, connection speeds, mobile usage & more.
security  internet  connectivity  research  statistics  data  report 
november 2017 by garrettc
The Icicle Atlas
Contains more than 230,000 images of icicles (plus 3D models, time lapse movies and time-series data) on 237 icicles made at the University of Toronto over a five year period.
data  science  water  ice  icicles  canada  toronto  research 
november 2017 by garrettc
User Testing Subtitles for 360° Content
Interesting user test from the BBC on how to implement subtitles in VR
bbc  research  virtualreality  accessibility  subtitles 
november 2017 by garrettc
The 5 Steps of Successful Customer Journey Mapping
Five key steps comprise a standardized framework for customer-journey mapping that can be scaled to any scope or timeline.
journeymapping  research  designthinking  userexperience 
november 2017 by garrettc
UX Mapping Methods Compared: A Cheat Sheet
Understand similarities and differences among empathy maps, customer-journey maps, experience maps, and service blueprints.
designthinking  userexperience  research  customerservice  journeymapping  tools  business 
november 2017 by garrettc
How to Use a Customer Journey Map to Create Content that Sells
"With customer journey mapping, you understand the experience flow a user has with your product. The customer journey map is a visual presentation of the user’s journey, which involves using your products or services. It helps you understand how people interact with your business."
journeymapping  usercentereddesign  userjourney  research 
november 2017 by garrettc
Here's How Hard It Is to Get People To Use Your App
Retention is hard for apps, and that's if you can get someone to download it in the first place.
app  appdevelopment  statistics  research  apple  google  ios  android 
october 2017 by garrettc
Most smartphone users download zero apps per month
"Mobile apps have skyrocketed in popularity and utility since Apple introduced the iPhone App Store in the summer of 2008. […] Yet most US smartphone owners download zero apps in a typical month"
app  download  mobile  research  statistics  ios  android 
october 2017 by garrettc
Arxiv Vanity
Arxiv Vanity renders academic papers from Arxiv as responsive web pages so you don’t have to squint at a PDF.
pdf  research  science  tool  conversion  worldwideweb  opendata 
october 2017 by garrettc
AI Experiments
A showcase for simple experiments that make it easier for anyone to start exploring machine learning, through pictures, drawings, language, music, and more.
demo  research  artificialintelligence  machinelearning  google 
october 2017 by garrettc
Flat UI Elements Attract Less Attention and Cause Uncertainty
In an eyetracking experiment comparing different clickability clues, weak and flat signifiers required more user effort than strong ones.
research  usability  userexperience  webdesign  userinterface 
september 2017 by garrettc
How the Meaning of Digital Transformation Has Evolved
"Top performers in our survey — those reporting revenue growth and profit margin increases above 5% for the past three years and expected revenue growth of at least 5% for the next three years — have a better understanding of the human experience that surrounds digital technology. These companies prioritize user experience specialists and creating better customer experience through their digital initiatives."
business  userexperience  usercentereddesign  research 
july 2017 by garrettc
Prototyping for Voice: Methodology
BBC R&D on their prototyping process for building for voice UI
prototype  bbc  research  chatui  voice 
july 2017 by garrettc
Improvements to worldwide publishing
Great example of how focusing on user needs, and ignoring departmental silos. leads to an improved user experience.
govuk  gds  userexperience  navigation  webdesign  webdevelopment  research  pamoja 
july 2017 by garrettc
The observer experience
"Some thoughts about how we can make the observation room a productive and useful environment for our team and our research study."
userexperience  research  bestpractice  usertesting 
june 2017 by garrettc
The Most Hated Online Advertising Techniques
"In 2004, we wrote about the most hated advertising techniques based on research conducted by Christian Rohrer and John Boyd. Online advertising has changed significantly since then, giving us plenty of new formats to test and new questions to ask. With that, we decided to run a study to determine which advertising techniques are most disruptive and detrimental for the modern user experience."
advertising  webdesign  userexperience  research 
june 2017 by garrettc
Size and layout of e-commerce product grids: a user research case study
If you’re in e-commerce, the way you lay out your products is a critical part of your customer experience. It’s your digital shopfront.
webdesign  webdevelopment  userexperience  product  layout  ecommerce  research 
may 2017 by garrettc
Smartphone OS sales market share
This information is based on the research extracted from the Kantar Worldpanel ComTech global consumer panel and refers in all cases to 3 months periods ending the stated month.
ios  android  research  data  geography  smartphone  demographics  business 
may 2017 by garrettc
The Real Name Fallacy
"People often say that online behavior would improve if every comment system forced people to use their real names. It sounds like it should be true – surely nobody would say mean things if they faced consequences for their actions?

Yet the balance of experimental evidence over the past thirty years suggests that this is not the case. Not only would removing anonymity fail to consistently improve online community behavior – forcing real names in online communities could also increase discrimination and worsen harassment."
culture  research  internet  worldwideweb  society  equality 
january 2017 by garrettc
Webchat role play
"In our recent webchat alpha we looked at whether there are common webchat needs across government. We also investigated what opportunities there might be to meet those needs in a more consistent way. This involved lots of user research including usability tests, site visits, observations, contextual enquiries and phone interviews.

Researching webchat wasn’t easy. We weren’t just testing an interface, we were testing human interactions too."
research  pamoja  userexperience  chat  chatbot  testing 
december 2016 by garrettc
UX Minimum Checklist: the things every product team should do
"The UX Checklist I collected after building digital products with many small and large companies. These are the minimum requirements a product team needs."
checklist  process  research  userexperience 
december 2016 by garrettc
Creating a Weekly Research Cadence
"Working on a product team, it’s easy to get hyper-focused on building features and lose sight of your users and their daily challenges. User research can be time-consuming to set up, so it often becomes ad-hoc and irregular, only performed in response to a particular question or concern. But without frequent touch points and opportunities for discovery, your product will stagnate and become less and less relevant. Setting up an efficient cadence of weekly research conversations will re-focus your team on user problems and provide a steady stream of insights for product development."
research  lean  mvp  agile  webdevelopment  productdevelopment  userexperience  pamoja 
december 2016 by garrettc
7 Keys to Creating Winning Enterprise-level Personas
Employ these 7 strategies to ensure your user and customer personas support organization-wide customer experience initiatives.
personas  usercentereddesign  research 
november 2016 by garrettc
Cook-Along Kitchen Experience
"The Cook-Along Kitchen Experience (CAKE) is a new object-based broadcasting experiment from BBC R&D using a cooking programme as an example learning experience."
bbc  research  technology  communication  experiment  broadcast 
november 2016 by garrettc
Information Cartography: Creating Zoomable, Large-Scale Maps of Information
"In an era of information overload, many people struggle to make sense of complex stories, such as presidential elections or economic reforms. We propose a methodology for creating structured summaries of information, which we call zoomable metro maps. Just as cartographic maps have been relied upon for centuries to help us understand our surroundings, metro maps can help us understand the information landscape."
data  visualisation  maps  userexperience  userinterface  research  pdf  pamoja 
november 2016 by garrettc
Results of the 2016 GOV.UK assistive technology survey
"This is for everyone: documenting how we're rebuilding inclusive digital services across the UK Government"
accessibility  gds  govuk  research  userexperience  pamoja 
november 2016 by garrettc
Parse time for javascript on mobile is non-trivial.
Parse time for javascript on mobile is non-trivial.
It has never been more important to ship less code to users.…
mobile  mobileweb  offlinefirst  javascript  webdevelopment  performance  research 
november 2016 by garrettc
Emerging Nations Embrace Internet, Mobile Technology
"In a remarkably short period of time, internet and mobile technology have become a part of everyday life for some in the emerging and developing world. Cell phones, in particular, are almost omnipresent in many nations. The internet has also made tremendous inroads, although most people in the 24 nations surveyed are still offline."
internet  mobile  connectivity  research  society  equality 
october 2016 by garrettc
SCIgen - An Automatic CS Paper Generator
"SCIgen is a program that generates random Computer Science research papers, including graphs, figures, and citations. It uses a hand-written context-free grammar to form all elements of the papers. Our aim here is to maximize amusement, rather than coherence. "
funny  generator  research  random  science 
october 2016 by garrettc
Research on evaluating technology
"I’ve spent the past few months preparing a new talk for An Event Apart San Francisco […] For this talk on evaluating technology, I’ve put together this list of hyperlinks for further reading, watching, listening, and researching"
research  technology  links  webdevelopment  progressiveenhancement  serviceworker  designthinking 
october 2016 by garrettc
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