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garrettc : usertesting   41

Deconstructing E-Commerce Search: The 12 Query Types
"In this article we’ll introduce 12 types of search queries identified during our large-scale usability study of e-commerce search. While not exhaustive they reflect the main types of queries that users rely on when searching in an e-commerce context."
ecommerce  webdevelopment  search  research  usertesting  userexperience 
march 2019 by garrettc
How to Run a Cheap, Fast, & Incredibly Useful User Test
"User testing isn’t rocket science. In fact, it’s common sense wrapped in fancy language. Unfortunately, every discipline tends to make itself more and more complicated the longer it’s around, even if the added complexity doesn’t add much.

In this short guide, we’re going to cut out all the crud and give you everything you need to know about user testing — all in less than 10 minutes."
usertesting  prototype  mockup  lean  testing 
august 2017 by garrettc
The observer experience
"Some thoughts about how we can make the observation room a productive and useful environment for our team and our research study."
userexperience  research  bestpractice  usertesting 
june 2017 by garrettc
Get a peek into the power of user research.
See and hear a 5-minute video of a real person using your site or app with Peek, the free usability tool brought to you by UserTesting.
video  usability  testing  userexperience  usertesting  pamoja 
may 2017 by garrettc
Five things I’ve learned being on an innovation team
"For just under two years now I’ve been a “Digital Guerrilla”, working as part of a team of six in Birmingham, created by the BBC to “pilot and prototype new storytelling ideas”, and help the broadcaster to “engage with its audiences and to deliver unforgettable content”. I’m leaving this month for a new role, but wanted to share some learnings from being embedded inside a huge organisation and being tasked with—that dreaded word—innovation."
innovation  usertesting  userexperience  pamoja  bbc 
march 2017 by garrettc
Verify lets you quickly upload any screenshot or image to gather user feedback on your designs.
testing  usability  usertesting  appdevelopment  webdevelopment 
february 2017 by garrettc
Death to ‘it depends’
Lately I find myself on a mission for mass simplification. Possibly over simplification, but I’m not sure it matters.
userexperience  usertesting  research 
august 2014 by garrettc
Help Joy help you. On the unusability of internal systems.
"This is Joy’s notebook. At the airport earlier today I had to switch my ticket from one flight to another. Joy was the customer service person who helped me do this.

Joy’s notebook is about two inches thick, she’s created an A-Z index for it, it is packed full of handwritten notes about how to do different tasks in the various system she uses – steps that need following, codes that need inputting."
userexperience  usertesting  usercentereddesign  userinterface  usability  enterprise  internal  business 
july 2014 by garrettc
Brain gems for decision-makers
A free resource for research gems about how we think
psychology  science  research  userexperience  usertesting 
march 2014 by garrettc
Card Sorting
Explanation and instructions for card sorts
usability  research  usertesting  cardsort  tools 
september 2013 by garrettc
Great Works of Fiction Presents: The Mobile Context
"Users are ultimately the experts in deciding what they want to do on your site. Make it possible, make it easy, then get out of the way and let them fill in the blanks. They’ll attribute the good experience to you."
userexperience  usercentereddesign  responsivedesign  mobile  usertesting  wdcsintranet 
july 2012 by garrettc
What Users Want from Mobile, and what we can re-learn from them
"When asked “What is the most common problem you’ve encountered accessing websites or applications on your mobile phone?”, respondants answered “Slow to load” (38%)…"
mobile  performance  usertesting  userexperience  webdevelopment  wdcsintranet  uxoxford2012  oxdug2013 
march 2012 by garrettc
Ten evidence-based web design techniques
Using data to inform your understanding of users and their goals and motivations.
usertesting  research  webdevelopment  data  usercentereddesign 
august 2011 by garrettc
Travel shoppers react badly to Facebook Like buttons
"Participants strongly disliked the buttons and stated they “really hate the pushy appearance of a company asking for an endorsement” or “begging” a user to ‘Like’ their company or brand without any benefit to the user."
research  usertesting  facebook  signal 
august 2011 by garrettc
The 10 principles of inclusive web design
"Inclusive design is well established in architecture and industrial design and the principles that apply to these disciplines are equally relevant on the web. It’s people that your website engages with, not technologies, so a user-centred approach is fundamental."
usercentereddesign  userexperience  webdesign  webdevelopment  usertesting 
june 2011 by garrettc
Nomensa research report into UK online retail checkout experiences
Reviews the checkout processes of ten of the top online retailers in the UK. Looking at three aspects - efficiency, emotional engagement and user experience design.
userexperience  usability  ecommerce  research  usertesting 
november 2010 by garrettc
The $300 Million Button
How a small fix on an ecommerce login form increased purchases by 45%. Testing proved that the team's intuition about first-time and repeat users was wrong.
usability  webdesign  ecommerce  business  userexperience  userinterface  usertesting  webdevelopment 
september 2010 by garrettc
How to Achieve Painless Registration
Don't make your users register before checkout. Don't you want their money?
registration  userexperience  ecommerce  webdevelopment  usability  usertesting 
november 2009 by garrettc
The myth of the page fold: evidence from user testing
User do scroll, so long as you don't put design barriers in their way. Just check out the large hotspot on the scroll bar from eyetracking studies.
usability  userexperience  webdesign  research  usertesting 
october 2009 by garrettc
Collection: Search Patterns
A Flickr sandbox for collecting search examples, patterns, and anti-patterns.
search  patterns  userinterface  usability  userexperience  usertesting  webdevelopment 
july 2009 by garrettc
The Magic Behind Amazon's 2.7 Billion Dollar Question
The origin and utility of the "Was this review helpful to you" question on Amazon reviews.
amazon  usability  webdesign  interface  ecommerce  rating  usertesting 
march 2009 by garrettc
Meeting a User's Emotional Needs
Brainstorming how to meet all of a user’s needs and satisfy the goals of the business at the same time.
userexperience  usertesting  emotion  advice  bestpractice  webdevelopment 
september 2005 by garrettc
adaptive path » 8 quick ways to fix your search engine
"Through our research, we discovered eight quick fixes that will improve your site’s search experience"
UserInterface  search  userexperience  usertesting  research  webdevelopment 
september 2005 by garrettc
Usability Testing - Information & Design
Great overview of usability testing and what it involves in one-sheet form. Also includes PDF version.
testing  usability  howto  reference  bestpractice  userexperience  usertesting 
may 2005 by garrettc

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