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How to Ask Better Questions
May 6, 2009 | Management Essentials - HarvardBusiness.org | by Judith Ross.

The most effective and empowering questions create value in one or more of the following ways:

They create clarity: “Can you explain more about this situation?”
They construct better working relations: Instead of “Did you make your sales goal?” ask, “How have sales been going?”
They help people think analytically and critically: “What are the consequences of going this route?”
They inspire people to reflect and see things in fresh, unpredictable ways: “Why did this work?”
They encourage breakthrough thinking: “Can that be done in any other way?”
They challenge assumptions: “What do you think you will lose if you start sharing responsibility for the implementation process?
They create ownership of solutions: “Based on your experience, what do you suggest we do here?”
assumptions  breakthroughs  clarity  critical_thinking  fresh_eyes  Harvard  HBR  howto  indispensable  inspiration  JCK  owners  questions  reflections  relationships  value_creation 
june 2009 by jerryking
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