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bookmark detail Best to deliver bad news facts
February 18, 2009 G&M column by SUSAN PINKER. When it
comes to bad news, we first protect ourselves, and then we protect
others through "Denial". When there's really bad news, there's reliable
evidence that it really is best to face the facts. First, you have to
know what the bad news is, what the outcomes are, what the percentages
are," Dr. Feldman says. "Then you have to give people options. You have
to give them some power - ideas about how they're going to manage
because you don't just leave them hanging there. You have to hold out
some hope."
anomalies  base_rates  Communicating_&_Connecting  crisis  difficult_conversations  forecasting  generating_strategic_options  guessing  managing_people  predictions  probabilities  ratios  Susan_Pinker  face_the_facts  bad_news 
february 2009 by jerryking
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