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In War for Same-Day Delivery, Racing Madly to Go Last Mile - NYTimes.com
November 23, 2013 | NYT | By HILARY STOUT.

That personal, labor-intensive approach doesn’t translate easily into profit. “You just can’t get any hourly worker at Popeyes to do this — you need someone with a work ethic and a sense of urgency and a willingness to go out of the standard operating procedure to delight the customer,” said Sucharita Mulpuru, a retail analyst at Forrester Research. “It is an H.R. issue, not a tech issue. Many of these companies are coming at it from a tech standpoint.”
Amazon  eBay  eBay_Now  concierge_services  shippers  delivery_networks  package_delivery  instant_gratification  last_mile  distribution_channels  work_ethic  urgency  same-day  delighting_customers  hourly_workers  labor-intensive  home-delivery  fulfillment 
november 2013 by jerryking
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