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Amazon's Greatest Weapon: Jeff Bezos's Paranoia - WSJ.com
Nov. 13, 2013 | WSJ | By Farhad Manjoo.

What could Mr. Bezos possibly have to fear? Impermanence. Mr. Bezos is in an industry, retail sales, in which every innovation is instantly pored over and copied, in which (thanks partly to him) margins are constantly driven to zero, and in which customers are governed by passing fancy and whim. Being online confers fantastic advantages to Amazon, but it also comes at a deep cost: Very little about its business is burned into customers' minds.

Hence, frenzy: Amazon is in a race to embed itself into the fabric of world-wide commerce in a way that would make it indispensable to everyone's shopping habits—and to do so before its rivals wise up to its plans
Amazon  contra-Amazon  e-commerce  Fedex  habits  impermanence  Jeff_Bezos  network_effects  paranoia  retailers  shopping_experience  speed  staying_hungry  tradeoffs  transient  UPS  USPS  whims  shopping_habits 
november 2013 by jerryking
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