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jerryking : nordstrom   15

Chasing Amazon, Retailers Are in a Never-Ending Arms Race
Nov. 25, 2019 | New York Times | By Sapna Maheshwari and Michael Corkery

Especially hard hit are the big sellers of apparel and accessories like Nordstrom, which are grappling with the dual costs of running fast and efficient e-commerce operations, while also keeping their stores inviting and relevant........While retailers are coming through with a “very, very competitive digital shopping experience,” said Kimberly Greenberger, a retail analyst at Morgan Stanley, they are pouring money into their e-commerce operations at the same time their stores are bringing in fewer sales. Just when they seem caught up, Amazon raises the bar again.
“It just continues this vicious cycle that retailers find themselves in,” .........And then, there are the dozens of buzzy e-commerce start-ups, built through savvy marketing on Instagram and Facebook, that have also been putting pressure on department stores. Often, these companies are built around one product, ship directly to consumers and have only a few stores, if any. They include Away for suitcases, Allbirds for shoes, Lively for bras, Everlane for clothing and Brooklinen for bedsheets.
Many of these companies, backed by venture capital, are focused on growth and not concerned with making money in the short term.
Amazon  Amazon_Prime  apparel  arms_race  contra-Amazon   department_stores  e-commerce  Kohl’s  Macy’s  Nordstrom  product_returns  retailers     same-day  start_ups  supply_chain_squeeze 
november 2019 by jerryking
How Tech is Drawing Shoppers Back to Bricks-and-Mortar Stores - WSJ
By Rebecca Dolan
Sept. 12, 2018

Robin Lewis, "The New Rules of Retail"

E-commerce’s disruption of malls is impossible to deny, but sometimes shopping in stores is the only way to guarantee quality before you buy. The question: Will these technologies help you make the most of the trip?
books  brands  bricks-and-mortar  customer_experience  e-commerce  high-end  innovation  Nike  retailers  technology  mobile_applications  Nordstrom 
september 2018 by jerryking
Nordstrom Tries On a New Look: Stores Without Merchandise - WSJ
By Suzanne Kapner
Sept. 10, 2017

Nordstrom Local, doesn't stock clothes.....it's a new concept as retailers across the U.S. are wrestling with how to best to use their physical spaces and attract customers who are migrating to the web. For department-store chains like Macy’s Inc., J.C. Penney Co. , Kohl’s Corp. and Sears Holdings Corp. , one answer has been to shrink their footprint by closing stores or experimenting with smaller ones......consumer habits are changing.....“There aren’t store customers or online customers—there are just customers who are more empowered than ever to shop on their terms,”...Nordstrom Local, scheduled to open Oct. 3 in West Hollywood, Calif., will span 3,000 square feet, far less than the 140,000 square feet of one of Nordstrom’s standard department stores. It will contain eight dressing rooms, where shoppers can try on clothes and accessories, though the store won’t stock them. Instead, personal stylists will retrieve goods from nine Nordstrom locations in Los Angeles, or through its website. The stylists can also pull together looks for shoppers through a “style board” app.

“Shopping today may not always mean going to a store and looking at a vast amount of inventory,” said Shea Jensen, Nordstrom’s senior vice president of customer experience. “It can mean trusting an expert to pick out a selection of items.”..In addition to manicures, Nordstrom Local shoppers will be able to order wine, beer, coffee or juice from an in-store bar, and those who place orders on Nordstrom.com by 2 p.m. can pick them up there that day. They will also be able to return items at the store that they bought online or from other Nordstrom locations. Tailors will be available for alterations or to help members of Trunk Club, an online clothing service that Nordstrom acquired in 2014, select fabrics for custom garments.

Other retailers have experimented with inventory-free stores, including Bonobos, the men’s fashion brand bought by Wal-Mart Stores Inc. over the summer. Stores such as Pirch, a purveyor of high-end home appliances and decorative plumbing, have taken the experiential route, inviting shoppers to bring bathing suits to test their $1,000 showerheads....the traditional retail store hasn’t changed much over the years. One hindrance, according to Doug Stephens, founder of the consulting firm Retail Prophet, is that Wall Street measures success by sales per square foot and other metrics that are becoming outdated in a world where shoppers still visit stores but increasingly make their purchases online.
Nordstrom  Nordstrom_Local  Macy  personal_stylists  BOPIS  Doug_Stephens  retailers  sales_per_square_foot  physical_space  experiential_marketing  small_spaces  curation  department_stores  inventory-free  e-commerce  store_footprints  downsizing  Bonobos  metrics  in-store 
september 2017 by jerryking
Now at Saks: Salt Rooms, a Bootcamp and a Peek at Retail’s Future - The New York Times
By DAVID GELLES AUG. 4, 2017

Venerable department store was dealing with the upheavals throttling the retail industry. As stores around the country reckon with Amazon.com, discount chains and changing consumer habits, they are turning to “experiential” offerings that entice people to enter their doors..... “Selling stuff in stores is not the answer,” he said. “You have to build an emotional connection with them. Where else can you take a fitness class and buy a Chanel handbag?”

It isn’t clear how many of Saks’s discerning clientele are actually interested in getting a lemon scrub after purchasing a $5,100 Alexander McQueen dress. During multiple visits over the past week, The Wellery was sparsely populated.
retailers  Saks  shareholder_activism  future  department_stores  experiential_marketing  wellness  Nordstrom  Macy's  emotional_connections  experimentation  bootcamps  Amazon  shifting_tastes  contra-Amazon  dislocations 
august 2017 by jerryking
Retailers Turn to Silicon Valley to Lure Customers - WSJ
By LAURA STEVENS
Jan. 20, 2017

With online pricing and inventory easily accessible, consumers are increasingly becoming brand and retailer agnostic. So retailers are turning to Silicon Valley for everything from artificial intelligence to data to draw consumers in......Still, it is unclear how willing some retailers are to embrace something that goes beyond algorithmic search recommendations and into true customization, in part because it requires merchants letting go of control over some aspects of the shopping experience,
Amazon  personalization  retailers  deep_learning  e-commerce  Silicon_Valley  Nordstrom  artificial_intelligence  bricks-and-mortar 
january 2017 by jerryking
U.S. Retailers Learn to Speak Canadian - WSJ
By RITA TRICHUR
Dec. 3, 2014

High-profile stumbles are not lost on those still planning to enter. “We’ve been paying attention to every American retailer that moved into Canada,” said Ms. White of Nordstrom, which expects an approximate loss of $35 million in 2014 due to infrastructure and pre-opening costs.

After first announcing its intentions back in 2012, Nordstrom immediately called some its best Canadian customers. Hosting about 160 of those clients in Calgary, Ottawa, Vancouver and Toronto, the retailer treated them to hors d’oeuvres while seeking their feedback for a Canadian launch. “Bring us the full Nordstrom. Don’t bring us Nordstrom lite,” was the consistent message.
crossborder  luxury  mens'_clothing  retailers  Harry_Rosen  Nordstrom  localization  Saks  loyalty_management  pay_attention 
december 2014 by jerryking
Nordstrom bets on a slow, cautious entry into Canada - The Globe and Mail
MARINA STRAUSS - RETAILING REPORTER
The Globe and Mail
Published Monday, Aug. 18 2014
marketing  Marina_Strauss  Nordstrom  retailers  market_entry  Canada 
august 2014 by jerryking
Mall makeover: A new retail fight heats up - The Globe and Mail
TARA PERKINS AND MARINA STRAUSS Jan. 28 2014,

"I said to him, 'Look, you're missing an amazing opportunity,' " Mr. Sullivan recalls. "'We have a mall [the Eaton Centre] that has 50 million people a year walk through it. We are going to announce that we've got a Nordstrom deal shortly. And you have a great store at the other end, the Bay, which you've done a terrific job re-engineering. Why don't you think about putting a Saks in as part of that?....Dramatic changes in the retail landscape are providing a wake-up call for mall landlords, prompting them to replace tired retailers with new ones and leading Cadillac Fairview to launch a makeover of its Eaton Centre. There has been an influx of savvy foreign retailers, and every mall wants to be the first to attract the next big brand that migrates to Canada....."The ultimate goal is to have the right mix of anchors and small shops such that you maximize traffic, you maximize sales, and everyone wins."
Cadillac_Fairview  shopping_malls  HBC  Saks  Nordstrom  Marina_Strauss  retailers  product_launches  makeovers  anchor_tenants  store_within_a_store  luxury  landlords 
january 2014 by jerryking
Harry Rosen readies itself for retail foreign invasion
Jan. 24, 2012 | Globe and Mail | Marina Strauss — RETAILING REPORTER.

Sensing profound change coming to the retail landscape, Larry Rosen called his senior executives to an urgent meeting at Canada’s premier high-end mens’ clothier. Luxury men’s sales were on a tear despite the shaky economy, but Harry Rosen Inc. still faced uncertainty. Savvy new foreign retailers were rapidly invading Canada, and upscale U.S. department-store powerhouse Nordstrom Inc. was mapping out its entry here...
At the meeting late last year, Mr. Rosen’s top team drew up its own battle plan, buttressed by an unprecedented $100-million war chest to expand most existing stores, add a few new ones and pump up e-commerce and staff training over five years. It envisions eventually making acquisitions, possibly even a risky move into women’s luxury fashions, although Harry Rosen ditched the segment more than two decades ago after a challenging run.
Harry_Rosen  retailers  apparel  luxury  preparation  Marina_Strauss  mens'_clothing  crossborder  microtargeting  Nordstrom  microtrends 
january 2012 by jerryking
The Luxury Touch
February 28, 2007 | Strategy + Business | by Robert Reppa and
Evan Hirsh. Superb service is the indispensable ingredient of
successful high-end brands. Follow four principles to deliver customer
satisfaction year after year.
luxury  rules_of_the_game  customer_centricity  Ritz-Carlton  Nordstrom  Lexus 
december 2009 by jerryking

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