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jerryking : rudyard_kipling   3

2014’s lessons for leaders: Don’t make assumptions, do make hard decisions - The Globe and Mail
BOB RAE
Special to The Globe and Mail
Published Friday, Dec. 26 2014,

Life has a way of lifting you by the lapels and giving you a good shake. Stuff happens, and when it does, it can throw all the steady paths predicted by pundits, pollsters and economic forecasters into the trash heap....Canadians are fixated on who the winners and losers of the "where will oil prices head" game ...but we need to lift our heads a bit. Russia’s falling ruble and the debt crisis of its elites and their companies have rightly grabbed headlines. But a couple of countries, notably Nigeria and Venezuela, are now in political crisis, and their very stability is at risk in the days ahead.

One of the implications of the 2008 world economic crisis is that regional and world institutions have much less room to manoeuvre and help sort things out. it will be harder for those agencies (EU, IMF) to do as much as is required. Stability doesn’t come cheap....a healthy dose of reality and skepticism is always a good idea. In a useful piece of advice, Rudyard Kipling reminded us that triumph and disaster are both imposters. People draw too many conclusions from current trends. They fail to understand that those trends can change. And that above all, they forget that events can get in the way....One clear lesson is for leaders everywhere to learn the importance of listening and engagement. The path to resolution of even the thorniest of problems...involves less rhetoric and bluster and a greater capacity to understand underlying interests and grievances. ... Engagement should never mean appeasement.
Bob_Rae  pundits  decision_making  leaders  unintended_consequences  predictions  WWI  humility  Toronto  traffic_congestion  crisis  instability  listening  engagement  unpredictability  Rudyard_Kipling  petro-politics  imposters  short-sightedness  amnesia_bias  interests  grievances  appeasement  hard_choices 
december 2014 by jerryking
globeandmail.com - Is the answer to business success a never-ending question?
Feb. 25, 2008 G&M column by Harvey Schachter. Take an organized approach to developing thought-provoking questions.

Identifying

The source for questions already exist around us, in books, white papers, journals, brochures, competitive intelligence, market research and technical documents. Consider the various outside experts, industry leaders, competitors, suppliers, customers, and even family members who already ask questions about your workplace. "With a little imagination, the sources for questions are nearly endless," she says.

Collecting

Send an e-mail to 30 people asking "what questions should be asked before taking on a new project?" A helpful question to start that process is: "What are all the questions that people might answer in order to address the company's goals, challenges or problems?" Collect questions in advance of decision-making meetings to help plan each session better and make it more effective.

Organizing

Look for patterns that will indicate the categories that the questions can be stored in, for appropriate retrieval when needed. Sometimes the topic might have an industry standard categorization already.

Refining

Although it's common to begin brainstorming with "there's no such thing as a bad question," not all questions are good ones. So keep refining your questions to make sure they are open-ended, not easy to answer, and provocative.

Follow Kipling

Rudyard Kipling : What and Why and When and How and Where and Who." A good QuestionBank contains a mix of those question types. Two of the most provocative questions you can ask are: "What or how might people change or improve ____ to ____?" and "What new or different ideas might change or improve _____?"

Ownership

Make sure somebody is accountable for each QuestionBank, ensuring periodic improvements and maintenance. That person should be in a position of responsibility in the organization.
Harvey_Schachter  career  creativity  innovation  questions  Rudyard_Kipling  pattern_recognition  open-ended  insights  Dr.Alexander's_Question  incisiveness  inquisitiveness  5_W’s  prospecting 
january 2009 by jerryking

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