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jerryking : shoppers   16

New software allows insurers to track driving habits and personalize premiums - The Globe and Mail
OMAR EL AKKAD

The Globe and Mail

Published Monday, Aug. 19 2013,

The ability to monitor and adapt to the behaviour of individual customers, for example, was part of the rationale for last month’s announcement by Loblaw Cos. Ltd. that it will acquire Shoppers Drug Mart Corp. for $12.4-billion. Shoppers’ Optimum loyalty program will give Loblaw purchasing information on some 10 million customers.
Omar_el_Akkad  telematics  insurance  personalization  massive_data_sets  pattern_recognition  data_mining  sensors  meat_space  SAP  Shoppers  loyalty_management  Loblaws 
january 2014 by jerryking
globeadvisor.com: Shoppers makes move into e-commerce
October 23, 2013 | G&M | MARINA STRAUSS.
Drugstore chain to offer Optimum points to customers of Montreal-based online fashion retailer Beyond The Rack

The country's largest drugstore chain is teaming with flash-sale fashion website Beyond the Rack to give Shoppers loyalty cardholders the chance to rack up more rewards. It's an important entry for Shoppers into the world of online shopping, as global rivals move quickly to gobble up market share.

"We see it as a first step to e-commerce," said Jim Noteboom, senior vice-president of business analytics and financial services at Shoppers, which is rolling out the new Optimum-Beyond the Rack site on Wednesday.

Shoppers has already dipped its toes in cybershopping waters, launching an e-commerce site tied to its small upscale Murale beauty chain last year. But it faces competition from powerhouse retailers Wal-Mart Canada Corp. and Amazon.com, which are expanding their online beauty and consumer product stores.

Shoppers is betting that its partnership with Montreal-based Beyond the Rack, one of the largest online retailers, will help speed up its embrace of e-commerce.
Marina_Strauss  Shoppers  retailers  e-commerce  Beyond_the_Rack  fashion  product_launches  flash_sales  loyalty_management  beauty  personal_grooming  personal_care_products  brands 
november 2013 by jerryking
Loblaw’s big bet on thinking small - The Globe and Mail
Jul. 16 2013 | G&M | SUSAN KRASHINSKY AND JOSH KERR.
(Charles Waud & WaudWare)
The push into the small-format direction is driven by changing consumer habits, as demands on time force consumers to look for more one-stop shopping solutions in their neighbourhoods, without having to drive to bigger retailers. The convenience store industry has already responded by attempting to alter its down-market image and offering more fresh foods. Loblaw has integrated pharmacies, as well as health and beauty products, into its locations. And along with Shoppers, drugstores have increasingly been selling everything from digital cameras and iPods to milk and dry goods, household items, and expanded beauty products.

This not only helps those retailers to market themselves to busy, younger urban shoppers, but it also addresses Canada’s aging population. Seniors are the fastest-growing demographic group in the country, and prefer to stick closer to home when running errands, Mr. Tyghe observed. “It’s very much about proximity and convenience.”

While the new general store model has worked for Shoppers – the price per share of Loblaw’s offer represents a 27-per-cent premium to Shoppers’ closing price a day before the announcement – there is room for Shoppers to improve in its food offerings, said Doug Stephens, author of The Retail Revival. The challenge, he said, will be to augment that section with some of Loblaw’s products without disrupting the overall shopping experience.

“They have to be very careful with the Shoppers Drug Mart model – a lot of allegiance there,” Mr. Stephens said.

Ultimately, the advantages for Shoppers stem from the buying power the chain inherits, which will allow it to provide whatever product mix works for changing consumer habits at a lower cost.

The “buying clout and synergies” Shoppers would gain post-acquisition will prompt competitors to find ways to match these benefits, said Kevin Grier, a senior market analyst at the George Morris Centre
big_bets  buying_power  convenience_stores  digital_cameras  downsizing  grocery  Loblaws  mergers_&_acquisitions  one-stop_shop  pharmacies  post-deal_integration  proximity  retailers  Shoppers  size  small_spaces  store_footprints  supermarkets  supply_chains  Susan_Krashinsky  synergies  time-strapped 
august 2013 by jerryking
Grocery wars spur industry consolidation - The Globe and Mail
Grocery wars spur industry consolidation Add to ...

MARINA STRAUSS

RETAILING REPORTER — The Globe and Mail

Published Wednesday, Aug. 14 2013
Target  Sobeys  Loblaws  Shoppers  Metro  grocery  supermarkets  competitive_landscape  consolidation 
august 2013 by jerryking
Loblaw’s timely acquisition amid rivalries
Jul. 24 2013 | The Globe and Mail |MARINA STRAUSS - RETAILING REPORTER




Published
Wednesday, ,
Loblaws  Shoppers  Marina_Strauss  Target  Wal-Mart  supermarkets  grocery  competitive_landscape  retailers 
august 2013 by jerryking
Beyond loyalty: Why retailers track your every purchase - The Globe and Mail
OMAR EL AKKAD AND JOSH KERR

The Globe and Mail

Published
Friday, Jul. 19 2013,

Using variants of the same tools that banks and insurance companies use to detect patterns of account fraud, retail chains in Canada and the U.S. mine their customers’ shopping patterns looking for opportunities to personalize the shopping experience. For example, earlier this year, Shoppers began rolling out a personalized e-mail brochure to each of its loyalty card customers. The e-mails often contain offers not found in their general flyers, as well as limited-time discounts on the sorts of products that individual customers have purchased in the past.

“We’ve had the data for a while now and it has allowed us to make improvements within the store format, but now we’re taking it to the next level,” says Tammy Smitham, vice president of communications and corporate affairs at Shoppers. “We’re giving them exactly what they’re shopping for.”
retailers  customer_loyalty  Omar_el_Akkad  SAS  data_mining  massive_data_sets  store_footprints  Loblaws  Shoppers  personal_data  loyalty_management  Turnstyle 
august 2013 by jerryking
As consumers fret over prices, big grocers take fight Down East
Jul. 26 2013 | The Globe and Mail | by MARINA STRAUSS - RETAILING REPORTER.
Fresh Intelligence Research Corp.

Marc Poulin, chief executive officer of Sobeys, told analysts consumers are unpredictable and will check prices at different stores, keeping grocers on their toes.

“As retailers, we have to be especially sharp to entice the customer to spend the extra dollar,” he said. “I think the market is getting very competitive, that’s for sure, and it’s the result of the fact that we have a fickle consumer and a lot of square footage being added to the marketplace.”
Atlantic_Canada  Marina_Strauss  grocery  supermarkets  Loblaws  Shoppers  Wal-Mart  retailers 
july 2013 by jerryking
What sent Shoppers and Loblaw down the aisle? Wal-Mart - The Globe and Mail
Jul. 19 2013 | The Globe and Mail | Sylvain Charlebois.

Wal-Mart’s purchase of Woolco in 1994 remains the most transformational transaction in Canada’s food retailing industry. Everything happening in food distribution today continues to be affected by it. Most Canadians didn’t realize it then, but Wal-Mart’s entrance into the Canadian market would change everything: the way we shop; what we buy; and, most importantly, how we buy and value food.

Ever since Wal-Mart entered the Canadian market, it never hid its ambition of becoming Canada’s top food retailer, as it has in the United States.
Shoppers  Loblaws  mergers_&_acquisitions  Sylvain_Charlebois  M&A  food  distribution_channels  Wal-Mart  grocery  supermarkets  retailers  Quebec  Sobeys  Target 
july 2013 by jerryking
With Shoppers, Loblaw targets coveted urban market - The Globe and Mail
SUSAN KRASHINSKY - MARKETING REPORTER

The Globe and Mail

Published Monday, Jul. 15 2013
Loblaws  retailers  M&A  mergers_&_acquisitions  urban  Susan_Krashinsky  Shoppers 
july 2013 by jerryking
Amazon.ca: Books, bath and beyond
Mar. 28 2013| The Globe and Mail | MARINA STRAUSS

The Globe and Mail

Published Thursday,
e-commerce  Amazon  personal_care_products  Wal-Mart  Loblaws  Shoppers  Marina_Strauss  retailers 
march 2013 by jerryking
globeadvisor.com: How retailers romance their top customers
June 4, 2012 | G&M | MARINA STRAUSS.
From loyalty programs to 'treasure products,' merchants use new ways to woo their best buyers - and keep them from shopping around.

"retailers are courting their premium customers like never before.

These customers aren't necessarily merchants' wealthiest shoppers, but rather their most valued ones: Those who, for the sake of convenience or product choice, often pay full price rather than wait for a sale. They make up just 30 per cent of consumers, but generate about 50 per cent of retail sales and 70 per cent of gross profit margins, according to new research from rewards-program specialist Aeroplan"
retailers  HBC  Marina_Strauss  customer_loyalty  loyalty  Aeroplan  Longo's  Shoppers  loyalty_management 
june 2012 by jerryking
Warmer winter cools store sales
February 7, 2012 | Globe & Mail | MARINA STRAUSS
The unseasonable weather is having a harsh impact on merchants that specialize in winter-related goods..."Definitely weather is a big drag on things this year," said Richard Woolley, senior vice-president at consultancy Weather Trends Inc. It advises retail giants such as Wal-Mart Stores Inc. and Target Corp. - and is calling this winter the mildest in at least 20 years with a cool April looming. "You probably can't give away a wood stove."
Marina_Strauss  retailers  winter  weather  Canadian_Tire  Sears_Canada  Shoppers 
february 2012 by jerryking
Retailer suffering from brand-value erosion - The Globe and Mail
MARINA STRAUSS
RETAILING REPORTER— From Wednesday's Globe and Mail
Published Tuesday, Mar. 29, 2011
Marina_Strauss  retailers  branding  Shoppers 
april 2011 by jerryking

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