recentpopularlog in

jerryking : ups   16

Amazon encourages entrepreneurs to build logistics network | Financial Times
Share on Twitter (opens new window)
Share on Facebook (opens new window)
Share on LinkedIn (opens new window)
Link
Save
Save to myFT
Shannon Bond in San Francisco 9 HOURS AGO
Amazon  Amazon_Prime  last_mile  Fedex  UPS  USPS  entrepreneur  logistics  shippers  speed  small_business  e-commerce  delivery  delivery_networks  delivery_times  delivery_services 
june 2018 by jerryking
What It Would Take for Amazon to Become UPS or FedEx - WSJ
By Laura Stevens, Jennifer Smith and Paul Ziobro
Updated Feb. 10, 2018
Amazon  FedEx  UPS  delivery  B2B  last_mile  USPS 
february 2018 by jerryking
Little metrics can make a big difference (and here’s how to use them) - The Globe and Mail
BRIAN SCUDAMORE
Special to The Globe and Mail
Published Thursday, Jun. 09, 2016

small businesses can concentrate on collecting different metrics that have an impressive impact on the bottom line. I call it little data. It’s easier to collect and it’s a great way to take the pulse of your company on a day-to-day basis.

Here’s how to find the little data that matters, so you can make impactful changes to your business without spending a fortune.

Sweat the small stuff

Looking at traditional metrics – sales revenue, cost of customer acquisition and overhead – is important, but it’s also worth tracking intangible elements that don’t make it onto a spreadsheet.

I like to look around the office and focus on the energy – is there a buzz or are people bored? – or I’ll look at notes from exit interviews to see who is leaving the company and why. Keeping this little data in mind has enabled us to make important changes to our culture when we need to.

External feedback is powerful, too. Whenever I’m in a new city, the first thing I ask my taxi driver is, “Who would you call if you needed your junk removed?” I’m not just making conversation or trying to name-drop one of our brands – I’m doing my own survey to see if our marketing efforts are sticking....you can’t run your business on anecdotes, focus on key numbers that provide meaningful insight and measure them consistently.... communicating these benchmarks, everyone in the company can understand and can react quickly to fluctuations.

Our key metrics are call volume, website traffic, and jobs completed. We also work on our “customer wow factor” by looking at our Net Promoter Score (NPS), asking every customer how likely they are to recommend our services to a friend.[aka delighting customers]
anecdotal  Brian_Scudamore  consistency  delighting_customers  feedback  Got_Junk?  Haier  insights  massive_data_sets  measurements  metrics  NPS  small_business  small_data  Wal-Mart  UPS 
june 2016 by jerryking
FedEx Says Retailers Should Be Paying More for Web Delivery - WSJ
By LAURA STEVENS
Updated March 16, 2016

FedEx Corp. executives said retailers should be paying more for shipments to help offset the cost of expanding its network to meet the growing demands of e-commerce.....FedEx CFO Alan Graf said that it is important for the price of shipping an e-commerce package to reflect the effort it takes to deliver it. “We can’t build these networks and spend this kind of capital and not get a return on it,” Mr. Graf said in an interview....Mr. Smith said he thought it was unbelievable that some have suggested that Amazon would be able to build out a network to compete with FedEx and rival United Parcel Service Inc.

Just because Amazon has created a network of warehouses to support its retail operations, doesn’t mean that could translate to something akin to FedEx’s massive network for deliveries, Mr. Smith said. “The key driver of any delivery system is route density and revenue per delivery stop,” he said....One way that FedEx intends to boost its e-commerce returns is by increasing fees attached to the growing number of large shipments such as kayaks and other items that don’t fit into its ground network.

Mr. Smith blamed some of the trend in low-cost e-commerce expectations on the U.S. Postal Service, which it and other delivery companies, including UPS and Amazon, use to deliver packages the most expensive leg of the trip—to resident’s doors....
Fedex  e-commerce  retailers  shippers  package_delivery  couriers  return_on_effort  Amazon  UPS  USPS  last_mile  logistics  distribution_channels  delivery_networks  route_density 
march 2016 by jerryking
Amazon, in Threat to UPS, Tries Its Own Deliveries - WSJ.com
By GREG BENSINGER And LAURA STEVENS CONNECT
Updated April 24, 2014
Amazon  logistics  UPS  supply_chains  fulfillment 
april 2014 by jerryking
Regional Shippers Pose New Threat to UPS, FedEx - WSJ.com
Dec. 18, 2013 | WSJ | By Laura Stevens.

Many of these companies started as local couriers or express package delivery companies 20 or 30 years ago—some catering in transporting checks for clearing, movie reels or other largely obsolete business areas. But the companies experienced rapid growth after DHL, considered the low-cost alternative to UPS and FedEx, retrenched in the U.S. market about five years ago. The surge in e-commerce and subsequent increase in small package deliveries also helped.

Because they operate in smaller market areas, the regionals can offer later pickup times for next-day delivery to more areas, compared with national carriers who often have to drive, then fly the packages through complicated hub networks.
shippers  e-commerce  UPS  FedEx  speed  logistics  regional  couriers  package_delivery 
december 2013 by jerryking
The Race for Faster Delivery of Everything - Corporate Intelligence - WSJ
December 11, 2013, 7:34 PM

The Race for Faster Delivery of Everything

Article
Comments (2)

Corporate Intelligence HOME PAGE »

By
Tom Gara
delivery  time-based  Amazon  AmazonFresh  supply_chains  UPS  EBay  EBay_Now  shippers  perishables  logistics  delivery_times  speed  fulfillment  same-day  delivery_services  fast-paced 
december 2013 by jerryking
Amazon's Greatest Weapon: Jeff Bezos's Paranoia - WSJ.com
Nov. 13, 2013 | WSJ | By Farhad Manjoo.

What could Mr. Bezos possibly have to fear? Impermanence. Mr. Bezos is in an industry, retail sales, in which every innovation is instantly pored over and copied, in which (thanks partly to him) margins are constantly driven to zero, and in which customers are governed by passing fancy and whim. Being online confers fantastic advantages to Amazon, but it also comes at a deep cost: Very little about its business is burned into customers' minds.

Hence, frenzy: Amazon is in a race to embed itself into the fabric of world-wide commerce in a way that would make it indispensable to everyone's shopping habits—and to do so before its rivals wise up to its plans
Amazon  contra-Amazon  e-commerce  Fedex  habits  impermanence  Jeff_Bezos  network_effects  paranoia  retailers  shopping_experience  speed  staying_hungry  tradeoffs  transient  UPS  USPS  whims  shopping_habits 
november 2013 by jerryking
Tracking deliveries of all kinds is on everyone's radar -
7/31/2009 | USATODAY.com | by Bruce Horovitz. " "Data is
money," says Patricia Martin, author of Renaissance Generation: The Rise
of the Cultural Consumer and What It Means to Your Business. "The more
information you have, the more interesting you are.""
traceability  tracking  Fedex  UPS  location  data  data_driven  analytics  logistics  couriers  package_delivery 
september 2009 by jerryking

Copy this bookmark:





to read