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jerryking : client_management   3

The Digitalization of the World - Adam Smith, Esq.
11 January, 2010 | Adam Smith, Esq. | post by Bruce MacEwen.
"Education, as a role for us, should I hope be obvious. We educate our
clients, " and "We don't just rent this knowledge out to our clients, we
should impart it so it becomes their own.
Financial/medical advisers are people to whom we entrust (one hopes) our
every secret, hope, and fear. We should serve the same function. ... We
should be able to provide them with various roadmap's, decision trees,
alternative ways of pursuing their objectives, with lesser and greater
ratios of return and reward. Hands-on personal care? Yes, because there
is no substitute for being there. The more amazing technology and
collaboration-at-a-distance becomes (what the Web, ultimately, is all
about), the more important face to face personal meetings are. The more
people you know "virtually," the more you want to meet them in person."
Bruce_MacEwen  JCK  client_management  inequality_of_information  trustworthiness  knowledge_intensive  management_consulting  indispensable  professional_education  digital_life  teaching  decision_trees  ratios  roadmaps  risk-assessment  strategic_thinking  risks  face2face  personal_meetings  personal_touch  generating_strategic_options  client_development  expertise  digitalization 
january 2010 by jerryking
Sensitivity training for clients
Jan. 09, 2010 | The Globe and Mail | by Tom Bradley. A
manager-client relationship should last a long time and be rooted in
confidence, empathy and stability. Both sides are working toward a
common goal. The following is a perspective on how one money manager
would like to work with his clients. It is intended to be one-sided and
personal. Call it my client ‘pre-nup.'
Tom_Bradley  JCK  customer_care  client_management 
january 2010 by jerryking

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