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jerryking : complaints   10

Opinion | The Whistle-Blower’s Guide to Writing
Sept. 27, 2019 | The New York Times | By Jane Rosenzweig. Ms. Rosenzweig is the director of the Writing Center at Harvard.
active_voice  best_of  brevity  clarity  complaints  concision  focus  high-quality  howto  impeachment  intelligence_analysts  memoranda  persuasion  presentations  purpose  self-organization  topic_sentences  writing  whistleblowing 
september 2019 by jerryking
Rise Above Your Awful Commute - WSJ
By Sue Shellenbarger
June 20, 2017

MANAGING A STRESSFUL COMMUTE

***To Stay Productive***:

Download work onto your mobile device in advance, in case you lose connectivity.
Charge your devices and carry a backup battery if needed.
Use the commute time to plan your day and set goals.
Schedule a one-hour buffer before your first meeting, in case you’re delayed.

***To Lower Tensions in Crowds***

Consider how other commuters must be feeling and treat them with empathy.
Cooperate with others in finding ways to ease the strain.
Wear light, comfortable clothes and shoes and carry water.
Practice deep breathing, muscle relaxation or visualization to calm yourself.
Download and listen to calming music.

***To Shake Off a Bad Commute***

Take a walk around the block before settling in at your desk.
Engage in a calming ritual such as stopping for a latte at a friendly coffee shop.
Think or write about an inspiring personal value, such as caring for family or being kind to strangers.
Immerse yourself in a setting with plants or natural scenes, such as a park, atrium or room with a nature mural or photos.
commuting  deep_breathing  rituals  transit  mindfulness  complaints 
june 2017 by jerryking
Canada's big banks are no angels, but have any laws been broken? - The Globe and Mail
BARRIE MCKENNA
OTTAWA — The Globe and Mail
Published Friday, Mar. 17, 2017

Media reports high-pressure sales tactics at Toronto-Dominion Bank and other Canadian financial institutions. Stories of tellers signing up customers to high-fee accounts and credit cards without their knowledge. Loan officers pushing clients to take on lines of credit they don’t want or need. And financial advisers selling unsuitable mutual funds to vulnerable investors. Sleazy behaviour, if true. Perhaps even illegal. The Financial Consumer Agency of Canada this week warned banks to behave and launched a review of their consent and disclosure practices. .......The big banks are no angels. But what’s happening here looks a lot more like a labour-relations feud than a financial scandal. Employees are rebelling against a cutthroat sales culture that has permeated the once-staid retail operations of the big banks.

The workplace environment at TD and other major banks may well be toxic for many employees, who feel unduly stressed about meeting aggressive sales goals.
Canada  banks  Bay_Street  financial_services  toxic_behaviors  predatory_practices  regulators  organizational_culture  workplaces  disclosure  complaints  consent  consumer_protection  sleaze  Barrie_McKenna 
march 2017 by jerryking
Why Is the McFlurry Machine Down Again? - WSJ
By JULIE JARGON
Updated Jan. 19, 2017

Last year, downed ice cream machines became the most common service-related complaint among McDonald’s customers on Twitter, according to data analytics firm Quantifind, surpassing the previous year’s sore spot of poor employee attitudes.

McDonald’s doesn’t break out sales of specific menu items. Research firm Technomic Inc. says McFlurrys represent nearly 14% of McDonald’s dessert items that consumers 18 and older purchase for themselves. Other desserts include cookies, ice cream cones and fruit pies.

Joshua Reynolds, head of marketing and client consulting at Quantifind, estimates ice cream desserts make up 3% of the company’s U.S. sales. “I’m not sure how much of that $255 million is melting down the drain, but we know that’s what’s at risk,” he said.
breakdowns  downtime  McDonald's  Flybits  ice_cream  complaints  Quantifind  fast-food 
january 2017 by jerryking
Grousing with Grace
Autumn 2013 | University of Toronto Magazine| By Janet Rowe.

Amy Fish understands the fine art of complaining. Here, she shares some tips to help the rest of us get our way:

What is the best way to get a complaint resolved?
It’s a very personal art. I recommend writing down everything you’re complaining about, and then crossing off what’s least important. Focus on the most important items. Also, be prepared to try different methods to get resolution. If you try in person and that doesn’t work, then try by letter, then email, phone and Facebook.

You say it’s crucial to stay calm when complaining. How do you do that?
First, timing. Sometimes you have to let a little water pass under the bridge until you calm down. And then breathe before you complain.
deep_breathing  customer_experience  Communicating_&_Connecting  howto  complaints 
november 2013 by jerryking
The builder who revived a beloved brand brick by brick
Jul 18, 2011 FT. Andrew Ward. Jorgen Vig Knudstorp ; CEO Lego.
as head of the Danish toy maker, he helped restore the fortunes of a
national institution...Knudstorp saw that painful measures were needed
to turn the company around: layoffs, some mfg. was off shored to eastern
Europe & Mexico, and asset sales of theme parks & non-core
products....One of the hardest challenges for any CEO is to get to the
truth of what a biz is doing right & wrong - & to avoid
complacency when things are going well. Don`t dismiss the 1 % who
complain. Listen extra hard to that 1% because they usually represent a
much bigger proportion of silent unhappiness."

Lego tries to get at the truth by basing a large proportion of managers'
bonuses on customer satisfaction surveys of retailers, parents &
children...Knudstorp maintains a wide netwk of global business &
academic contacts from his time at McK and, before that, at biz schools
in Denmark, the UK & US, and describes himself an eclectic reader.
ProQuest  Lego  CEOs  Denmark  Danish  turnarounds  family-owned_businesses  theme_parks  toys  latent  hidden  complacency  customer_satisfaction  McKinsey  dissatisfaction  complaints  unhappiness 
july 2011 by jerryking
Google’s 8-Point Plan to Help Managers Improve - NYTimes.com
March 12, 2011 |NYT| By ADAM BRYANT. IN early 2009,
statisticians at Google began a plan code-named Project Oxygen. Their
mission was to devise a way to build better bosses. So, as only a
data-mining giant like Google can do, it began analyzing performance
reviews, feedback surveys and nominations for top-manager awards. They
correlated phrases, words, praise and complaints. Later that year, the
“people analytics” teams at the company produced what might be called
the Eight Habits of Highly Effective Google Managers. ...H.R. has long
run on gut instincts more than hard data. But a growing number of
companies are trying to apply a data-driven approach to the
unpredictable world of human interactions.
“Google is really at the leading edge of that,” says Todd Safferstone,
managing director of the Corporate Leadership Council of the Corporate
Executive Board, who has a good perch to see what H.R. executives at
more than 1,000 big companies are up to.
Google  Octothorpe_Software  human_resources  data_driven  data_mining  analytics  gut_feelings  correlations  praise  complaints 
march 2011 by jerryking

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