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jerryking : hand-holding   3

Banks Pull Out All the Stops for Ultra-Rich Clients - WSJ.com
By
Liz Moyer
connect
Updated March 20, 2014

Banks are taking the hand-holding business to a new level.

From helping with the purchase of a plane to organizing college tours for children—and even finding assisted-living facilities for sick relatives or evacuating them from foreign locales—some banks are drastically expanding the menu of "concierge'' services they offer to prized customers.

Banks see these so-called lifestyle-advisory services, which are typically included in a wealth-management plan, as a tool to attract and retain ultrarich clients at a time of heightened competition. Banks generally don't charge additional fees for the services, though the client pays for whatever they procure.
private_banking  high_net_worth  concierge_services  Tiger21  lifestyles  hand-holding 
march 2014 by jerryking
Bark with bite
January 30, 2012 | FT | By John Quelch.

Academics succeed if their names are linked to one important idea that outlives them. Professor Theodore Levitt’s name is linked to many. The first was a blockbuster. “Marketing myopia” was published by Harvard Business Review (HBR) in 1960, one year after Harvard Business School plucked Prof Levitt, the son of a German immigrant cobbler, from the University of North Dakota.

The article famously asked: “What business are you in?” It critiqued railroads for “letting their customers get away from them because they assumed themselves to be in the railroad business rather than the transportation business”. They were product-orientated rather than market-orientated....the importance of tangible evidence to reassure customers choosing among suppliers of intangible services (the impressive bank building, the authoritative logo)....I gave him a wide berth until it was time for feedback on my thesis proposal after three months of hard labour. The meeting lasted five minutes, barely long enough for Prof Levitt, whose mentoring style was more tough love than hand-holding, to dismiss me with: “Throw this out, start again and come back in a week with something important!” Fortunately, I did.

Prof Levitt’s advice was always to work on important problems that are important to important people in important companies. It spurred me to get out into the field, talk to business people, write case studies and understand the messy complexity of the world, rather than work behind my desk on mathematical models based on unrealistic assumptions.
advice  discernment  feedback  hand-holding  HBR  HBS  John_Quelch  marketing  market-orientated  messiness  myopic  primary_field_research  product-orientated  reminiscing  sophisticated  Theodore_Levitt  tough_love  worthiness  worthwhile_problems 
december 2013 by jerryking
Making the Change From Middle Manager To a Seat at the Top - WSJ.com
July 7, 1998 | WSJ | By HAL LANCASTER

Less surprising, delivering results matters. Thinking strategically, being persuasive, being politically adroit and having a "significantly broader organizational awareness" also tend to make up a successful manager, ...Earn respect for being exceptionally good at what you do and show that you can run a business independently. Translation: Deliver results without a lot of hand-holding....a seldom-mentioned trait: consistency. "They must show consistency in the decisions they make and in their behavior," ..."A lot of people fail to make the next move because they really don't understand" how to assess risk," she says. "Or they don't have a Plan B."
Hal_Lancaster  ksfs  Managing_Your_Career  movingonup  executive_management  risk-assessment  risk-management  contingency_planning  JCK  transitions  companywide  middle_management  consistency  decision_making  Plan_B  off-plan  hand-holding  strategic_thinking  personal_accomplishments 
december 2012 by jerryking

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