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Strange bedfellows
The Forecast 2017 - Magazine | Monocle

Despite the rise of Airbnb striking fear into the hearts of hoteliers, small independent hotels can co-exist with the homestay giant – but they have to be smart about it.We highlight a few intelligent examples and look to the future of the city stay.
Airbnb  boutique_hotels  hotels  hospitality 
november 2018 by jerryking
A New Breed of Innkeepers for the Airbnb Era - WSJ
26 COMMENTS
By Amy Gamerman
Nov. 8, 2018

To compete in the Airbnb era, a new breed of innkeepers are ditching the needlepoint pillows and potpourri in favor of free Wi-Fi and vegan breakfast sausage. “Bed-and-breakfasts were getting a bad rap for the doilies. The modern B&B doesn’t look like grandma’s house,” said Heather Turner, marketing director for the Professional Association of Innkeepers International.

There are about 17,000 bed-and-breakfasts nationwide, according the Association of Independent Hospitality Professionals, a nonprofit trade group with 625 members that was founded three years ago—partly in response to the rising number of mid-career professionals who have taken up innkeeping.

“They’ve had another career as a teacher, lawyer or doctor—they want to be in the hospitality business,”
Airbnb  bed-and-breakfast  Facebook  home_based  hospitality  Instagram  Second_Acts 
november 2018 by jerryking
How should I respond when I invite people for a meal and they ask, ‘What can I bring?’ - The Globe and Mail
When throwing a dinner party, the host usually puts a great deal of thought into how the evening will unfold. My first consideration is always the guest list because it is the interaction of people at a table over good food and drink that makes the evening stand out. Next, I plan the food, along with matching wines. Lastly, I plan a tablescape – evergreens from the garden perhaps. Keep it low so people can see one another.

So what should you bring? Here are some suggestions: Good-quality chocolates, not standard supermarket fare; flowers, but in a vase, not a bunch, so your host doesn't have to waste time looking for a container that fits; a plant – white orchids are popular; wine, although don't expect it to be consumed that night, as the wines have already been chosen. My husband hit on a good plan: He labels the wine and we drink it the next time you come for dinner. A foodie gift is always appreciated – local honey or jam, a great pickle or a special cheese you would like us to try. Cocktail napkins, especially cloth as these are coming back into style. Hand soaps. And always include a note, otherwise at the end of an evening, we spend time trying to remember who brought what.
Lucy_Waverman  gift_ideas  hospitality  chocolate 
november 2017 by jerryking
Martha’s Vineyard Has a Nourishing Magic for Black Americans
AUG. 22, 2017 | The New York Times | By NICOLE TAYLOR.

At least five generations of the African-American creative and professional classes have spent summer breaks on this island off Cape Cod, from 19th-century whaling captains to the filmmaker Spike Lee. Every August, Barack Obama and his family sign the imaginary visitor log and devour New England’s casual pace, long bike rides and ice cream pit stops.

An African-American resort area that’s more than 125 years old, Oak Bluffs has earned its seat at history’s table. Black families stay all over the island now, huddling over lobster rolls or fried clams from Chilmark to Edgartown, but that was not always the case. “Oak Bluffs,” Dr. Harris said, “was the hub of the island’s black life.”
African-Americans  Martha's_Vineyard  hospitality  summertime  soul-enriching 
august 2017 by jerryking
Travel Agents? No. Travel ‘Designers’ Create Strategies, Not Trips. - The New York Times
By JOANNE KAUFMAN JULY 5, 2017

Affluent travelers are turning to travel designers, whose services go beyond booking trips to managing travel portfolios.....a subset of travel planners — they prefer the term travel designers — who do far more than simply book trips. They manage the travel portfolios of their affluent clients, mapping out a schedule that might, over a year, include mother-daughter weekends in the Caribbean, father-son heli-skiing, a romantic husband-and-wife weekend getaway and an elaborate summer trip for the whole family.....A high level of planning and involvement “is part of an emerging market where there are people who have more money than time and want expertise,” ..... For example, he said, “a traditional travel agent wouldn’t know to ask questions like ‘what’s the smallest plane you’d be willing to fly on?’”

Such clients,...may not be price sensitive, but are highly sensitive to perceived slights. “Someone I know professionally,” he said, “went on a trip to a remote location and was served frozen orange juice, and told me he would never use his travel designer again because he expected fresh juice.”

Often, long-range planning is a practical necessity. Some of the most sought-after lodges and boutique hotels have limited space.....my own take, a caveat, is that it is unclear whether the degree of planning involved leaves room for serendipity (See Add Uncertainty to Your Financial Plans - NYTimes.com)
affluence  boutique_hotels  concierge_services  curation  detail_oriented  high_net_worth  high-touch  hospitality  hotels  itineraries  long-range  luxury  planning  portfolio_management  serendipity  travel  travel_agents  uncertainty 
july 2017 by jerryking
How the hotel concierge staff can transform your travel experience - The Globe and Mail
SHIVANI VORA
The New York Times News Service
Published Thursday, Jun. 22, 2017

(1) Ask Them for Almost Anything: Unsurprisingly, concierges can make restaurant reservations, secure theatre tickets, book tours,.... finding a real-estate agent in the city you are visiting or even in another city, tracking down your lost luggage, making a doctor’s appointment and chartering a jet. “Basically, there’s nothing we can’t do unless it’s unethical or illegal,” Abisror said.

(2) Reach Out Before You Arrive: Contacting your hotel’s concierge in advance of your stay has several advantages, Abisror said.....establish a relationship with one or two members of the concierge staff ahead of time will serve you throughout your stay.

(3) Don’t Ask Unless You’re Sure: Making a request that you are not fully committed to not only shows bad manners but can also damage the concierge’s reputation if you back out at the last minute, Abisror said.

(4) There Is No Absolute ‘Best’: Guests commonly ask their concierge for “the best,” but in reality, Abisror said that there may be several that earn the distinction.
travel  hospitality  concierge_services  hotels  tips 
june 2017 by jerryking
What Hospitality Means to Times Restaurant Critic Pete Wells - The New York Times
By PETE WELLSMAY 3, 2017

a guest is somebody who doesn’t pay: When a friend has you over for a beer, you’re a guest; when you eat in a restaurant and surrender your credit card at the end of the night, you are a customer.

It’s a distinction that restaurants do their best to blur. You even hear it when you’re standing in line at Chipotle or some place like it: “May I help the next guest, please?” But at Union Square Cafe, the choice of words has unique resonance........Mr. Meyer eventually settled on a word to sum up that something more and enshrined it in the name of his company, the Union Square Hospitality Group. From there, the notion of hospitality as the prime directive of restaurant service spread through the land, trickling down to your corner burrito chain.....
restaurants  hospitality  dining  Danny_Meyer  restauranteurs 
may 2017 by jerryking
JetBlue Venture Capital Unit Taking Cautious Approach to Growth - The CIO Report - WSJ
Mar 3, 2016 ROLE OF THE CIO
JetBlue Venture Capital Unit Taking Cautious Approach to Growth
ARTICLE
COMMENTS
EASH SUNDARAM
JETBLUE
1
By STEVEN NORTON
JetBlue  Silicon_Valley  data  data_driven  venture_capital  CIOs  airline_industry  travel  hospitality  massive_data_sets  innovation  corporate_investors 
march 2016 by jerryking
JetBlue Airways Forms Technology Unit - WSJ
By SUSAN CAREY
Updated Feb. 11, 2016

JetBlue Airways Corp. is launching a subsidiary, JetBlue Technology Ventures, in Silicon Valley to find and help develop new technology ventures in the travel and hospitality sectors.... the initiative is focused on using technology in three areas: making passenger and employee experiences smoother, better using the massive amounts of data airlines acquire, and improving airline operations and logistics. She said potential technologies include geolocation, virtual reality, big data, connectivity and artificial intelligence....Robin Hayes, JetBlue’s chief executive, and Eash Sundaram, chief information officer, have been talking for a year about forming a subsidiary to look at innovation, while the airline’s board “has been thinking about how to expand the JetBlue brand.”
JetBlue  Silicon_Valley  airline_industry  travel  hospitality  massive_data_sets  innovation  corporate_investors  customer_experience  geolocation  virtual_reality  artificial_intelligence 
february 2016 by jerryking
Lunch with the FT: Jeremy King - FT.com
September 26, 2014 | FT | By Susie Boyt.

“Great restaurants should not define things, they should be the catalyst for things to happen.”...The thought that goes into his establishments, King tells me is, designed to create atmosphere and possibilities, leaving star billing to the diner. ...What, I ask him, is the secret of such a longstanding partnership?
“I always think the secret of a great relationship is [that] when one of the pair asserts an opinion and the other disagrees, the other examines and looks for the virtue in the person’s argument before looking for the downside.”
restaurants  restauranteurs  hospitality  hotels  partnerships  disagreements  argumentation  dining 
september 2014 by jerryking
Lizzie Post on How to Be the Perfect Houseguest - WSJ
July 16, 2014 | WSJ | By CHERYL LU-LIEN TAN & Ben Sarle for The Wall Street Journal

Five Tricks
Keep the visit short.

Leave no trail behind. Tidy up after yourself.

Don't bring a ton of stuff with you. Pack the essentials.

Discuss with your hosts how much time they'd like to spend with you during the visit.

Always leave a thank-you note.

In addition to a gift such as wine, offer to cook dinner or to take your hosts out.
travel  etiquette  hospitality 
july 2014 by jerryking
Hotels Add Libraries as Amenity to Keep Guests Inside - NYTimes.com
July 29, 2013 | NYT | By AMY ZIPKIN.

For hotels, the challenge is to persuade guests to spend more time, and money, in restaurants and bars, rather than venturing outside.

The Indigo Atlanta-Midtown hotel, for example, has a separate space in the lobby it calls the Library, with books, newspapers and coffee. The Indigo Nashville Hotel also has a library-style seating area.

Country Inns and Suites, with 447 hotels, now has an exclusive arrangement with Penguin Random, called Read It and Return Lending Library, that allows guests to borrow a book and return it to another location during a subsequent stay.

Scott Mayer, a senior vice president at Country Inns, says the goal is to provide guests, 40 percent of whom are business travelers, with “something they didn’t expect.”
hotels  libraries  reading  amenities  unexpected  perks  serendipity  hospitality 
july 2013 by jerryking
The luxury hunter
February 28, 2013 | Fortune | By Ryan Bradley, senior editor @FortuneMagazine
hospitality  luxury  restaurants  hotels 
april 2013 by jerryking
When Homes Become Hotels - WSJ.com
November 23, 2012 | WSJ | By CONOR DOUGHERTY.

When Homes Become Hotels Short Stays, Lengthy Fights
Vacation Rentals Prompt Complaints and Bans, Spur Debate Over Property Rights When Homeowners Become Hoteliers, Some Neighbors Bristle at Noise, Nuisance.
Airbnb  hospitality  sharing_economy  hotels 
november 2012 by jerryking
Blackstone Purchases Hotelier
November 10, 2005 | Financial Times | by Amy Yee

November 23, 2005 | Financial Times | by Peter Smith
private_equity  Blackstone  hotels  hospitality 
august 2012 by jerryking
Danny Meyer Brings His Hospitality Expertise to Broadway - WSJ.com
August 8, 2012 | WSJ | By JENNIFER MALONEY.

Danny Meyer, the chief executive of Union Square Hospitality Group and founder of Union Square Cafe, Gramercy Tavern and other New York restaurants has teamed up with Jordan Roth, president of Jujamcyn Theaters, creating special hospitality workshops in hopes of turning pans into raves....About 250 full-time employees from all of Jujamcyn's theaters and its corporate office have attended the workshops led by Mr. Meyer's consulting firm, Hospitality Quotient. At a session in a theater-district restaurant in May, the Walter Kerr Theatre's ushers, ticket takers, porters and box-office staff brainstormed scenarios....Hospitality Quotient and Jujamcyn declined to discuss the financial details of their arrangement. Jujamcyn said it is spending about $275,000 for the workshops and to cover the labor costs for staff to attend....Other theater operators say they, too, are trying to make going to the theater more comfortable. "We're all trying to make the experience better. … The theater owners are all taking steps, individually and collectively," said Nick Scandalios, executive vice president of the Nederlander Organization, which owns nine Broadway theaters. All three Broadway landlords participate in an audience-rewards program that offers points redeemable for tickets and seat upgrades, he said.

One challenge the effort faces: the tight space constraints of landmark buildings in which renovations would be costly or not permitted.
Danny_Meyer  customer_experience  customer_service  Broadway  loyalty_management  workshops  hospitality  theatre  management_consulting  experience  experiential_marketing 
august 2012 by jerryking
Check In to Work Out - WSJ.com
FEBRUARY 28, 2012
Check In to Work Out
IHG to Start Line of Fitness-Oriented Hotels in the U.S.

By KRIS HUDSON
hotels  hospitality  fitness  exercise 
february 2012 by jerryking
Silicon Valley Booms but Worries About a New Bust - NYTimes.com
The Airbnb founders Nate Blecharczyk, left, Joe Gebbia, and Brian Chesky talked to guests at the party.
By CLAIRE CAIN MILLER
Published: August 20, 2011
Airbnb  hospitality  start_ups  bubbles  silicon_valley  boom-to-bust 
august 2011 by jerryking
Tips & Trends - The Globe and Mail
SUE RIEDL

Last updated Friday, Feb. 18, 2011
Sue_Riedl  cheese  hospitality 
april 2011 by jerryking
Citigroup Gets Burned in the Caribbean - WSJ.com
SEPTEMBER 1, 2010 | Wall Street Journal | By KRIS HUDSON And LINGLING WEI
Caribbean  Citigroup  real_estate  luxury  hospitality  hotels  Barry_Sternlicht 
september 2010 by jerryking
Peninsula Boss Builds for the Future - WSJ.com
JULY 19, 2010 | Wall Street Journal | By DUNCAN MAVIN
hotels  hoteliers  hospitality  Hong_Kong 
july 2010 by jerryking
10 Strategies to Build Market Share
Sep 15, 2008 | Lodging HospitalityVol. 64, Iss. 13; pg. 28, 2 pgs | by David Ralls.
ProQuest  market_share  hospitality  hotels 
march 2010 by jerryking
My Week as a Room-Service Waiter at the Ritz
June 2002 | Harvard Business Review | by Paul Hemp.
Ritz-Carlton provides a good example of how employee engagement supports
its core customer service strategy. Part of the commitment of
Ritz-Carlton employees can be traced to how the company leverages one of
its great Genuine Assets, the Ritz-Carlton heritage and traditions.
Ritz-Carlton also carefully selects the right people through an
assessment system that focuses on personal qualities and attitude
critical to the company's success, rigorous training and reinforcement
of the Ritz-Carlton principles of customer service and process focus,
use of a guest-recognition database, and empowerment of employees to
take action to resolve customer complaints. Ritz-Carlton's employee
engagement and strategic communications activities are highly aligned to
support its competency strategies in operations, innovation, and
branding.
HBR  luxury  hotels  customer_service  hiring  selectivity  employee_engagement  heritage  traditions  Ritz-Carlton  hospitality  the_right_people 
march 2010 by jerryking
A Man Obsessed
September 9, 2009 | WSJ Magazine| by Patrick Barta. Profile
of Adrian Zecha, founder of Amanresorts, one of the world’s most
luxurious hotel brands.
travel  hotels  hospitality  high_net_worth  branding  boutique_hotels  hoteliers  luxury  moguls  Adrian_Zecha 
november 2009 by jerryking
FT.com / Business Life / Entrepreneurship - Holiday homes with hotel extras
June 11, 2008 article by Michael Steen profiling Dutch entrepreneur, Geert Duizendstraal.
entrepreneurship  real_estate  hospitality  entrepreneur 
january 2009 by jerryking

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