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Strange bedfellows
The Forecast 2017 - Magazine | Monocle

Despite the rise of Airbnb striking fear into the hearts of hoteliers, small independent hotels can co-exist with the homestay giant – but they have to be smart about it.We highlight a few intelligent examples and look to the future of the city stay.
Airbnb  boutique_hotels  hotels  hospitality 
november 2018 by jerryking
More Business Travelers Go ‘Rogue,’ Booking on Their Own - The New York Times

books his hotel rooms on, on or directly on hotel websites. He tends to book his airline seats on American Airlines’ site.
travel  e-commerce  priceline  kayak  hotels  airline_industry 
september 2017 by jerryking
Travel Agents? No. Travel ‘Designers’ Create Strategies, Not Trips. - The New York Times

Affluent travelers are turning to travel designers, whose services go beyond booking trips to managing travel portfolios.....a subset of travel planners — they prefer the term travel designers — who do far more than simply book trips. They manage the travel portfolios of their affluent clients, mapping out a schedule that might, over a year, include mother-daughter weekends in the Caribbean, father-son heli-skiing, a romantic husband-and-wife weekend getaway and an elaborate summer trip for the whole family.....A high level of planning and involvement “is part of an emerging market where there are people who have more money than time and want expertise,” ..... For example, he said, “a traditional travel agent wouldn’t know to ask questions like ‘what’s the smallest plane you’d be willing to fly on?’”

Such clients,...may not be price sensitive, but are highly sensitive to perceived slights. “Someone I know professionally,” he said, “went on a trip to a remote location and was served frozen orange juice, and told me he would never use his travel designer again because he expected fresh juice.”

Often, long-range planning is a practical necessity. Some of the most sought-after lodges and boutique hotels have limited own take, a caveat, is that it is unclear whether the degree of planning involved leaves room for serendipity (See Add Uncertainty to Your Financial Plans -
affluence  boutique_hotels  concierge_services  curation  detail_oriented  high_net_worth  high-touch  hospitality  hotels  itineraries  long-range  luxury  planning  portfolio_management  serendipity  travel  travel_agents  uncertainty 
july 2017 by jerryking
How the hotel concierge staff can transform your travel experience - The Globe and Mail
The New York Times News Service
Published Thursday, Jun. 22, 2017

(1) Ask Them for Almost Anything: Unsurprisingly, concierges can make restaurant reservations, secure theatre tickets, book tours,.... finding a real-estate agent in the city you are visiting or even in another city, tracking down your lost luggage, making a doctor’s appointment and chartering a jet. “Basically, there’s nothing we can’t do unless it’s unethical or illegal,” Abisror said.

(2) Reach Out Before You Arrive: Contacting your hotel’s concierge in advance of your stay has several advantages, Abisror said.....establish a relationship with one or two members of the concierge staff ahead of time will serve you throughout your stay.

(3) Don’t Ask Unless You’re Sure: Making a request that you are not fully committed to not only shows bad manners but can also damage the concierge’s reputation if you back out at the last minute, Abisror said.

(4) There Is No Absolute ‘Best’: Guests commonly ask their concierge for “the best,” but in reality, Abisror said that there may be several that earn the distinction.
travel  hospitality  concierge_services  hotels  tips 
june 2017 by jerryking
iBeacons: A Marketer’s Dream or Consumer’s Nightmare? | WIRED
The iBeacons circumvent the expense of Wi-Fi and the inaccuracy of GPS targeting indoors, built into devices running iOS 7 or Android 4 or higher. They can be placed seemingly anywhere, including stores, hotels, stadiums, museums, amusement parks and airports, to guide people along their journey in real-time.

Smartphone adoption and mobile app usage provides marketers with an opportunity to engage consumers when they are near a branded location or point of interest using real-time location-specific targeting. ....Contextual relevancy is key. A grocery store shopper may seek a deal on an ingredient for a saved recipe in Epicurious, a traveler may prefer mobile check-in functionality, and a visitor to an amusement site like The World of Coca-Cola may enjoy custom frames and backdrops for family photos. While the possibilities for engagement are limitless, marketers must understand each step in the customer journey and provide contextually relevant functionality specific to the location.

For example, in April WWE used its mobile app and iBeacons to drive fan engagement at its biggest event, Wrestlemania. Fans at the New Orleans convention center could receive notifications about when and where their favorite wrestling stars would be available for autograph signings. App users benefitted from a spot in the line ahead of those not using the app.
Apple  Bluetooth  engagement  sports  contextual  Opt-In  iBeacons  indoors  hotels  stadiums  museums  amusement_parks  airports  location_based_services  customer_journey  customer_touchpoints 
may 2016 by jerryking
Lunch with the FT: Jeremy King -
September 26, 2014 | FT | By Susie Boyt.

“Great restaurants should not define things, they should be the catalyst for things to happen.”...The thought that goes into his establishments, King tells me is, designed to create atmosphere and possibilities, leaving star billing to the diner. ...What, I ask him, is the secret of such a longstanding partnership?
“I always think the secret of a great relationship is [that] when one of the pair asserts an opinion and the other disagrees, the other examines and looks for the virtue in the person’s argument before looking for the downside.”
restaurants  restauranteurs  hospitality  hotels  partnerships  disagreements  argumentation  dining 
september 2014 by jerryking
Luxury wars: How hotels are wooing the uber rich
Nov. 11 2013 | The Globe and Mail | DAWN WALTON — Special to The Globe and Mail.
hotels  luxury  high_net_worth  affluence 
november 2013 by jerryking
Developer Plans to Crowdfund a Manhattan Hotel -
September 18, 2013 | WSJ | By MELVIN BACKMAN.
Developer Plans to Crowdfund a Manhattan Hotel
Prodigy Network Hopes to Raise $31 Million in Equity—$100,000 at a Time.
crowdsourcing  crowdfunding  hotels  real_estate  commercial_real_estate  New_York_City 
september 2013 by jerryking
Delivering the message: How premium hotel brands struggle to communicate their value proposition
2006 | International Journal of Contemporary Hospitality Management Vol. 18 Iss: 3, pp.246 - 252 | by Winfried Daun, Raffaela Klinger.

Purpose – The purpose of this paper is to review the ways in which premium hotel brands address the challenge of building and sustaining their value proposition and communicating the essence of this value to their customers.

Design/methodology/approach – The article draws on commercial market research, published information sources and industry experience to identify the key issues that impact on the effectiveness of marketing communications.

Findings – The conclusion is that luxury hotel chains have worked hard to improve the effectiveness of brand management but that several key factors (such as market insight, differentiation, relative uniqueness) influence the long-term effectiveness of the brand management approach.

Research limitations/implications – Practical measures for improving brand management practices are identified and explained.

Practical implications – The key success factors are explained, with suggestions for implementation.

Originality/value – The paper draws on consulting experience and contains analysis and practical suggestions that are especially relevant to practitioners.
value_propositions  Communicating_&_Connecting  hotels  brands  branding  information_sources 
august 2013 by jerryking
Hotels Add Libraries as Amenity to Keep Guests Inside -
July 29, 2013 | NYT | By AMY ZIPKIN.

For hotels, the challenge is to persuade guests to spend more time, and money, in restaurants and bars, rather than venturing outside.

The Indigo Atlanta-Midtown hotel, for example, has a separate space in the lobby it calls the Library, with books, newspapers and coffee. The Indigo Nashville Hotel also has a library-style seating area.

Country Inns and Suites, with 447 hotels, now has an exclusive arrangement with Penguin Random, called Read It and Return Lending Library, that allows guests to borrow a book and return it to another location during a subsequent stay.

Scott Mayer, a senior vice president at Country Inns, says the goal is to provide guests, 40 percent of whom are business travelers, with “something they didn’t expect.”
hotels  libraries  reading  amenities  unexpected  perks  serendipity  hospitality 
july 2013 by jerryking
Looking for an easy getaway, Obama? Try here
May. 20 2013 | G&M | STEVE DOLINSKY

CHICAGO — Special to The Globe and Mail

Monday, ,
travel  Chicago  things_to_do  restaurants  hotels 
may 2013 by jerryking
The luxury hunter
February 28, 2013 | Fortune | By Ryan Bradley, senior editor @FortuneMagazine
hospitality  luxury  restaurants  hotels 
april 2013 by jerryking
Real estate players turn their eyes to hotels - The Globe and Mail

The Globe and Mail

Published Tuesday, Feb. 12 2013
commercial_real_estate  real_estate  hotels 
february 2013 by jerryking
A Hotel-Condo Revival -
February 5, 2013 | WSJ | By KRIS HUDSON.

"New York and South Beach are probably the two strongest hotel markets in the nation, and they are some of the strongest residential markets in the country," Mr. Sternlicht says. "You probably couldn't make this work anywhere else in the country today, and I don't think you should try."
hotels  real_estate  private_equity  Barry_Sternlicht  luxury 
february 2013 by jerryking
When Homes Become Hotels -
November 23, 2012 | WSJ | By CONOR DOUGHERTY.

When Homes Become Hotels Short Stays, Lengthy Fights
Vacation Rentals Prompt Complaints and Bans, Spur Debate Over Property Rights When Homeowners Become Hoteliers, Some Neighbors Bristle at Noise, Nuisance.
Airbnb  hospitality  sharing_economy  hotels 
november 2012 by jerryking
Blackstone Purchases Hotelier
November 10, 2005 | Financial Times | by Amy Yee

November 23, 2005 | Financial Times | by Peter Smith
private_equity  Blackstone  hotels  hospitality 
august 2012 by jerryking
TV remotes among dirtiest items in hotels: study
June 19, 2012 | Reuters.

A study on contamination levels in hotel rooms led by the University of Houston, presented on Sunday at the American Society of Microbiology, reported that two of the most contaminated items were TV remote controls and bedside lamp switches.

Just as badly contaminated were surfaces more likely to be dirty, such as bathroom toilet seats and sinks, the study said...The researchers sampled 18 surfaces in each hotel room, testing the total levels of bacteria and fecal bacteria on each one. Fecal bacteria was found on 81 per cent of all surfaces.
hotels  travel  mens'_health  bacteria  bathrooms  sanitation 
june 2012 by jerryking
Cowtown’s culinary scene is smoking hot -
Jun. 08 2012| The Globe and Mail | BONNY REICHERT
Calgary  restaurants  travel  hotels 
june 2012 by jerryking
I’m heading to New York for the first time. Where should I stay? - The Globe and Mail
Karan Smith
From Saturday’s Globe and Mail
Published Friday, Mar. 30, 2012
New_York_City  hotels  travel 
may 2012 by jerryking
Check In to Work Out -
FEBRUARY 28, 2012
Check In to Work Out
IHG to Start Line of Fitness-Oriented Hotels in the U.S.

hotels  hospitality  fitness  exercise 
february 2012 by jerryking
How a Las Vegas Megahotel Tries to Seem Smaller -
Sept. 22, 2011 | WSJ | By ANDREA PETERSEN. One key to
megahotels' survival: Increasingly, they are working to counter the
perception that they're crowded, filled with long lines and just too big
to give good service....In the vast parking lot of the nearly year-old
2,995-room Cosmopolitan of Las Vegas, for example, electronic signs show
drivers how many spots are available within each level and row. Lights
above each space glow red if occupied, green if free. One Honolulu
giant, the 3,500-room Hilton Hawaiian Village Waikiki Resort, recently
tackled front-desk lines by adding "roaming lobby concierges" to answer
questions and direct some guests to alternative reception desks.

MGM Grand employs strategies at every point, from the parking lot to
check-ins to housekeeping, to make its operations feel small.
Las_Vegas  hotels  customer_experience  digital_signage  personalization  parking  queuing  customer_intimacy  concierge  concierge_services 
september 2011 by jerryking
Resort Heads for Bankruptcy -
* MARCH 17, 2011
luxury  bankruptcies  hotels 
march 2011 by jerryking
Citigroup Gets Burned in the Caribbean -
SEPTEMBER 1, 2010 | Wall Street Journal | By KRIS HUDSON And LINGLING WEI
Caribbean  Citigroup  real_estate  luxury  hospitality  hotels  Barry_Sternlicht 
september 2010 by jerryking
Peninsula Boss Builds for the Future -
JULY 19, 2010 | Wall Street Journal | By DUNCAN MAVIN
hotels  hoteliers  hospitality  Hong_Kong 
july 2010 by jerryking
Jumeirah Sticks to Expansion Plans -
DECEMBER 17, 2009 | Wall Street Journal | By LAURA SANTINI. Dubai Resort Operator Retains Plans
luxury  hotels 
april 2010 by jerryking
Related Group Expects Banks to Take Over Miami Condo Project Icon Brickell -
DECEMBER 17, 2009 | Wall Street Journal | by JAMES R. HAGERTY. Related Group Expects Banks to Take Over Miami Condo Project.
luxury  real_estate  distressed_debt  hotels  Siren  condominiums 
april 2010 by jerryking
Glitz Masks Woes for Trump SoHo -
MARCH 29, 2010 | Wall Street Journal | by CRAIG KARMIN
hotels  luxury  Donald_Trump  Siren 
march 2010 by jerryking
ProQuest search
85 documents found for: ((public relations or publicity or PR))
AND PMID(11859) = International Journal of Contemporary Hospitality
ProQuest  hotels  public_relations 
march 2010 by jerryking
The specificity of luxury management: Turning marketing upside down
Jean-noël Kapferer, Vincent Bastien. Journal of Brand Management. London: Mar-May 2009. Vol. 16, Iss. 5-6; pg. 311,
ProQuest  branding  luxury  hotels  public_relations 
march 2010 by jerryking
China's Inland Frontier Beckons -
MARCH 14, 2007 | Wall Street Journal | by JASON LEOW. Big,
Lesser-Known Cities Hold Growth Prospects For Foreign Firms. Even with
their weaker purchasing power, China's inland cities can be rich
pickings for companies that learn how to tap them. Accounting for 18% of
China's 1.3 billion people, cities that Beijing considers "tertiary" --
3rd and lower -- generated 43% of the nation's GDP in 2004. By
contrast, 9% of Chinese live in what are considered 1st- and 2nd-tier
cities, which contributed 34% of GDP in 2004..."Although China's
National Tourism Administration has rated Days Hotel and Suites Jiaozuo
as five-star, the price for each room, at the opening, will be around
320 yuan, or about $41, less than half of what many peer hotels in major
cities charge. The low price is pegged to local spending power... the
hotel has resorted to cost-containing measures such as smaller rooms
than are standard for 5-star facilities and marble imported from the
Middle East rather than Italy."
China  Wal-Mart  IBM  hotels  internal_migration  inland 
march 2010 by jerryking
Travelers Flock to India's Jewels
Oct 2007 | Far Eastern Economic Review Vol. 170, Iss. 8; pg.
57, 4 pgs | Neelima Mahajan. "...What has led to this sudden upsurge in
inbound tourism? Peter Kerkar, global chief executive officer with tour
operator Cox & Kings said: "While initially attributed to
fulfillment of pent-up demand post-9/11, this increase in numbers now
stands as the effects of India being seen as an emerging destination."
India's economic growth, a stable political climate and increased
destination knowledge has fueled this growth, he said. Many of these new
travelers to India are second- or third-time visitors who have
previously visited India on business trips..."
ProQuest  India  travel  tourism  luxury  hotels  airports  airline_industry 
march 2010 by jerryking
10 Strategies to Build Market Share
Sep 15, 2008 | Lodging HospitalityVol. 64, Iss. 13; pg. 28, 2 pgs | by David Ralls.
ProQuest  market_share  hospitality  hotels 
march 2010 by jerryking
China's Top 100 Consumer Brands
October 11, 2009 | Seeking Alpha | by David Hunkar
China  branding  hotels 
march 2010 by jerryking
India's Top Brands
Aug 25 2007 | Livemint | BY RAJESHWARI SHARMA.
branding  India  luxury  hotels  travel  filetype:pdf  media:document 
march 2010 by jerryking
These are India's most valuable brands
April 11, 2006 | Rediff India Abroad | David Haigh and
Unni Krishnan. There are no prominent hotel chains listed among the top
25 Indian brands.
India  branding  valuations  hotels 
march 2010 by jerryking
My Week as a Room-Service Waiter at the Ritz
June 2002 | Harvard Business Review | by Paul Hemp.
Ritz-Carlton provides a good example of how employee engagement supports
its core customer service strategy. Part of the commitment of
Ritz-Carlton employees can be traced to how the company leverages one of
its great Genuine Assets, the Ritz-Carlton heritage and traditions.
Ritz-Carlton also carefully selects the right people through an
assessment system that focuses on personal qualities and attitude
critical to the company's success, rigorous training and reinforcement
of the Ritz-Carlton principles of customer service and process focus,
use of a guest-recognition database, and empowerment of employees to
take action to resolve customer complaints. Ritz-Carlton's employee
engagement and strategic communications activities are highly aligned to
support its competency strategies in operations, innovation, and
HBR  luxury  hotels  customer_service  hiring  selectivity  employee_engagement  heritage  traditions  Ritz-Carlton  hospitality  the_right_people 
march 2010 by jerryking
Dow Hotels Eyes Management Opportunities in Luxury Segment
Jun 9, 2009 | PR Newswire | Anonymous. According to Smith
Travel Research data, luxury hotel RevPAR declined 28.2 % in April. The
Dow Hotel Company, LLC, (DHC) a hotel ownership, investment and
management company, today announced plans to expand into the beleaguered
luxury hotel segment, the hardest hit segment in the current economic
downturn. The company plans to add up to five new management contracts
to its portfolio over the next year, including a substantial portion of
four- and five-star level hotels.
ProQuest  luxury  travel  hotels  economic_downturn 
march 2010 by jerryking
Delivering the message: How premium hotel brands struggle to communicate their value proposition
2006 | International Journal of Contemporary Hospitality
Management. Vol. 18, Iss. 3; p. 246 | by Winfried Daun, Senior
Consultant, BBDO Consulting, Zurich, Switzerland, and Raffaela Klinger,
Freelance Consultant, Dusseldorf, Germany
ProQuest  luxury  hotels  value_propositions  Communicating_&_Connecting  branding  challenges 
march 2010 by jerryking
Paradise Lost for Wealthy Resort Novice -
DEC. 7, 2009 | Wall Street Journal | by KRIS HUDSON. For some
ultrawealthy Americans like Mr. Sillerman, trophy hotel investments
made during the real-estate boom have turned into major burdens. Some
newly opened properties aren't generating enough cash to cover operating
expenses. Construction of others is being halted as lenders and
investors pull out. During the first nine months of the year, developers
postponed or canceled 43 luxury hotels totaling about 9,300 rooms in
the U.S. and the Caribbean, according to research firm Lodging
Econometrics. While veteran hoteliers are accustomed to booms and
busts, the newcomers are getting a sobering lesson in the risks of
owning and developing high-end lodging, which has been hit hard by the
real-estate bust. Sources: research firm Lodging Econometrics,
credit-rating company Realpoint LLC, Harrison Group - tracks the
spending and investing habits of the wealthy, Smith Travel Research,
Bjorn Hanson, assoc. prof. of lodging at NYU.
challenges  luxury  high_net_worth  travel  real_estate  hotels  hoteliers  bubbles  trophy_assets  high-end 
march 2010 by jerryking
Rocco Forte looks to the Middle East -
JANUARY 18, 2010 | Wall Street Journal | By WILLIAM LYONS. but
he admits the recent expansion couldn't have come at a worse time
economically. "It is probably the most challenging period I have ever
known," he says. "Immediately after the collapse of Lehman Brothers the
impact was dramatic. We saw a 25% drop in sales across the group with
some hotels dropping as much as 40%."
hoteliers  luxury  hotels  travel  challenges  Middle_East 
march 2010 by jerryking
What's Next: Design -
FEBRUARY 19, 2010 | Wall Street Journal | by KETAKI GOKHALE
who interviews hotel-design guru, Dianna Wong. Wong sees herself as
being part of a third wave of expat Asians who were born there, but
educated in the West. They are now coming back with their expertise and
helping China develop for the next generation their own style, their own
view of what modern Chinese design might be.
design  interviews  gurus  hotels 
february 2010 by jerryking
A Night's Sleep, Ultracheap
JANUARY 23, 2006 | Business Week | Pete Engardio
Tata  C.K._Prahalad  hotels  budgets  low-income 
december 2009 by jerryking
A Man Obsessed
September 9, 2009 | WSJ Magazine| by Patrick Barta. Profile
of Adrian Zecha, founder of Amanresorts, one of the world’s most
luxurious hotel brands.
travel  hotels  hospitality  high_net_worth  branding  boutique_hotels  hoteliers  luxury  moguls  Adrian_Zecha 
november 2009 by jerryking
Mastering The Internet - 5/1/2006 - HOTELS Magazine
5/1/2006 | HOTELS Magazine | By Derek Gale, Associate Editor
hotels  online_marketing  travel  China  SEO 
april 2009 by jerryking

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