recentpopularlog in

jerryking : hourly_workers   4

The Future of Shopping
Darrell K. Rigby
FROM THE DECEMBER 2011 ISSUE

omnichannel retailing. The name reflects the fact that retailers will be able to interact with customers through countless channels—websites, physical stores, kiosks, direct mail and catalogs, call centers, social media, mobile devices, gaming consoles, televisions, networked appliances, home services, and more.......The experience of shopping.
Traditional retailers have suffered more than they probably realize at the hands of Amazon and other online companies. As volume trickles from the stores and sales per square foot decline, the response of most retailers is almost automatic: Cut labor, reduce costs, and sacrifice service. But that only exacerbates the problem. With even less service to differentiate the stores, customers focus increasingly on price and convenience, which strengthens the advantages of online retailers.

If traditional retailers hope to survive, they have to turn the one big feature that internet retailers lack—stores—from a liability into an asset.
retailers  future  HBR  omnichannel  bricks-and-mortar  downward_spirals  experiential_marketing  contra-Amazon  hourly_workers  sales_per_square_foot 
august 2017 by jerryking
In War for Same-Day Delivery, Racing Madly to Go Last Mile - NYTimes.com
November 23, 2013 | NYT | By HILARY STOUT.

That personal, labor-intensive approach doesn’t translate easily into profit. “You just can’t get any hourly worker at Popeyes to do this — you need someone with a work ethic and a sense of urgency and a willingness to go out of the standard operating procedure to delight the customer,” said Sucharita Mulpuru, a retail analyst at Forrester Research. “It is an H.R. issue, not a tech issue. Many of these companies are coming at it from a tech standpoint.”
Amazon  eBay  eBay_Now  concierge_services  shippers  delivery_networks  package_delivery  instant_gratification  last_mile  distribution_channels  work_ethic  urgency  same-day  delighting_customers  hourly_workers  labor-intensive  home-delivery  fulfillment 
november 2013 by jerryking
A Part-Time Life, as Hours Shrink and Shift for American Workers - NYTimes.com
By STEVEN GREENHOUSE
Published: October 27, 2012

While there have always been part-time workers, especially at restaurants and retailers, employers today rely on them far more than before as they seek to cut costs and align staffing to customer traffic. This trend has frustrated millions of Americans who want to work full-time, reducing their pay and benefits.

“Over the past two decades, many major retailers went from a quotient of 70 to 80 percent full-time to at least 70 percent part-time across the industry,”... No one has collected detailed data on part-time workers at the nation’s major retailers. However, the Bureau of Labor Statistics has found that the retail and wholesale sector, with a total of 18.6 million jobs, has cut a million full-time jobs since 2006, while adding more than 500,000 part-time jobs.

Technology is speeding this transformation. In the past, part-timers might work the same schedule of four- or five-hour shifts every week. But workers’ schedules have become far less predictable and stable. Many retailers now use sophisticated software that tracks the flow of customers, allowing managers to assign just enough employees to handle the anticipated demand.

“Many employers now schedule shifts as short as two or three hours, while historically they may have scheduled eight-hour shifts,” said David Ossip, founder of Dayforce, a producer of scheduling software used by chains like Aéropostale and Pier One Imports.
retailers  workforce_planning  Dayforce  part-time  full-time  scheduling  hourly_workers  blue-collar 
october 2012 by jerryking
Fareed Zakaria on How to Restore the American Dream -- Printout -- TIME
Oct. 21, 2010 | TIME | By Fareed Zakaria. Job growth divides
neatly into 3 categories. (1) managerial, professional & technical
occupations, held by highly educated workers who are comfortable in the
global economy. Jobs have been plentiful in this segment for the past 3
decades. (3) service occupations, involving "helping, caring for or
assisting others," e.g.security guard, cook and waiter. Most of these
workers have no college education and get hourly wages that are on the
low end of the scale. Jobs in this segment too have been growing
robustly. In between are (3) skilled manual workers & those in
white collar operations like sales & office mgmt.--the beating heart
of the middle class. Those in them make a decent living, usually .the
median family income ($49,777), and they mostly did fine in the 2 two
decades before 2000. But since then, employment growth has lagged the
economy in general, It has been this middle-class segment which has been
hammered.
blue-collar  Fareed_Zakaria  America_in_Decline?  high-school_graduated  college-educated  hourly_workers  global_economy  the_American_dream  white-collar 
october 2010 by jerryking

Copy this bookmark:





to read