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jerryking : package_delivery   11

How FleetOptic’s data analytics smooth the last mile of a parcel’s journey
SEPTEMBER 27, 2019 | The Globe and Mail| by JOANNA PACHNER, SPECIAL TO THE GLOBE AND MAIL.

FleetOptics specializes in so-called last-mile delivery, from a retailer's distribution centre to the customer's door—the hardest and most expensive portion, estimated to account for a least 30% of total transportation cost. It's also the most vital as, in the e-commerce era, receiving the package is often the only contact consumers have with a human during the transaction. FleetOptics' software makes the parcel's progress transparent for both business and consumer. Customers can track the driver on-screen as they might an approaching Uber car, avoiding that infuriating experience of the deliveryman arriving just after they jump in the shower. Retailers, meanwhile, can check packages' status in real time through FleetOptics' online portal. As co-founder Vince Buckley pithily sums it up, “Tesla is a battery company that also makes cars. We're a technology company that also makes deliveries.”
analytics  data  data_driven  delivery  delivery_networks  delivery_services  distribution  distribution_centres  e-commerce  FleetOptics  fulfillment  last_mile  logistics  package_delivery  retailers  same-day  start_ups  shipping  third-party  traceability  tracking  trucking  warehouses 
november 2019 by jerryking
FedEx Says Retailers Should Be Paying More for Web Delivery - WSJ
By LAURA STEVENS
Updated March 16, 2016

FedEx Corp. executives said retailers should be paying more for shipments to help offset the cost of expanding its network to meet the growing demands of e-commerce.....FedEx CFO Alan Graf said that it is important for the price of shipping an e-commerce package to reflect the effort it takes to deliver it. “We can’t build these networks and spend this kind of capital and not get a return on it,” Mr. Graf said in an interview....Mr. Smith said he thought it was unbelievable that some have suggested that Amazon would be able to build out a network to compete with FedEx and rival United Parcel Service Inc.

Just because Amazon has created a network of warehouses to support its retail operations, doesn’t mean that could translate to something akin to FedEx’s massive network for deliveries, Mr. Smith said. “The key driver of any delivery system is route density and revenue per delivery stop,” he said....One way that FedEx intends to boost its e-commerce returns is by increasing fees attached to the growing number of large shipments such as kayaks and other items that don’t fit into its ground network.

Mr. Smith blamed some of the trend in low-cost e-commerce expectations on the U.S. Postal Service, which it and other delivery companies, including UPS and Amazon, use to deliver packages the most expensive leg of the trip—to resident’s doors....
Fedex  e-commerce  retailers  shippers  package_delivery  couriers  return_on_effort  Amazon  UPS  USPS  last_mile  logistics  distribution_channels  delivery_networks  route_density 
march 2016 by jerryking
Regional Shippers Pose New Threat to UPS, FedEx - WSJ.com
Dec. 18, 2013 | WSJ | By Laura Stevens.

Many of these companies started as local couriers or express package delivery companies 20 or 30 years ago—some catering in transporting checks for clearing, movie reels or other largely obsolete business areas. But the companies experienced rapid growth after DHL, considered the low-cost alternative to UPS and FedEx, retrenched in the U.S. market about five years ago. The surge in e-commerce and subsequent increase in small package deliveries also helped.

Because they operate in smaller market areas, the regionals can offer later pickup times for next-day delivery to more areas, compared with national carriers who often have to drive, then fly the packages through complicated hub networks.
shippers  e-commerce  UPS  FedEx  speed  logistics  regional  couriers  package_delivery 
december 2013 by jerryking
In War for Same-Day Delivery, Racing Madly to Go Last Mile - NYTimes.com
November 23, 2013 | NYT | By HILARY STOUT.

That personal, labor-intensive approach doesn’t translate easily into profit. “You just can’t get any hourly worker at Popeyes to do this — you need someone with a work ethic and a sense of urgency and a willingness to go out of the standard operating procedure to delight the customer,” said Sucharita Mulpuru, a retail analyst at Forrester Research. “It is an H.R. issue, not a tech issue. Many of these companies are coming at it from a tech standpoint.”
Amazon  eBay  eBay_Now  concierge_services  shippers  delivery_networks  package_delivery  instant_gratification  last_mile  distribution_channels  work_ethic  urgency  same-day  delighting_customers  hourly_workers  labor-intensive  home-delivery  fulfillment 
november 2013 by jerryking
Tracking deliveries of all kinds is on everyone's radar -
7/31/2009 | USATODAY.com | by Bruce Horovitz. " "Data is
money," says Patricia Martin, author of Renaissance Generation: The Rise
of the Cultural Consumer and What It Means to Your Business. "The more
information you have, the more interesting you are.""
traceability  tracking  Fedex  UPS  location  data  data_driven  analytics  logistics  couriers  package_delivery 
september 2009 by jerryking
A Memphis Presence Gives Small Firms Logistical Advantage
July 10, 2007 article by Raymund Flandez on how small companies
are setting up a presence in Memphis, Tenn. to be closer to Fedex's
overnight cargo facility.
Fedex  small_business  location_based_services  Raymund_Flandez  package_delivery  location  filetype:pdf  media:document  logistics 
january 2009 by jerryking

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