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What will Apple do without Jony Ive?
June 27, 2019 | Financial Times | by Tim Bradshaw, Global Technology Correspondent.

Sir Jonathan prepares to move on from Apple to launch his own new venture, LoveFrom, after more than two decades at the Silicon Valley giant.....As a company worth nearly $1tn, Apple today is financially secure. But Sir Jonathan's looming departure will once again raise questions about its future. 

This is not the first time that Sir Jonathan’s role has evolved. In recent years, his design expertise has extended beyond crafting Apple’s pocketable devices. He helped retail chief Angela Ahrendts overhaul its stores, from fixtures such as its tree-lined “Genius Groves”, down to simplifying product packaging. 

More significantly, he oversaw the company’s long-planned move to its new headquarters, Apple Park, which was first conceived with Jobs back in 2004 and designed in partnership with British architects Foster + Partners.....Speaking at a Wired magazine event in 2018, he appeared to suggest that he was back for the long haul, saying: “There’s an awful lot to do and an awful lot of opportunity.” ....Apple Park...brought Apple’s entire design team together for the first time into one purpose-built studio, with industrial designers sitting side by side with font and interface designers......Perhaps the most important legacy that Jon Ive leaves . . . is the team.”.......By Apple’s outsized standards, the tight-knit group of people who work on product design is small. It runs to just a few dozen people out of an organisation that employs some 132,000 staff.....
Yet the team wields a disproportionate influence inside the Cupertino-based company. With an extensive array of tooling and fabrication equipment that is rarely found outside a manufacturing plant, the studio explores new product categories and the materials that might build them, from unique blends of aluminium to ceramics. 

They define not only a product’s appearance but how its software looks and feels, how it responds to gestures, even how an iPhone or Watch gently vibrates to give a user “haptic feedback”. 

“No group within Apple has more power than the industrial designers,” ......Jonathan Ive has thousands of patents to his name, encompassing the original iPod and iPhone to more obscure innovations, including the iPad’s magnetic cover, the Apple Store’s wooden tables and a lanyard used to attach an iPod to a wrist......Jonathan’s departure is likely to reopen a debate that has been simmering for several years — namely how will Apple come up with a new hit product that can match the unprecedented success of the iPhone, whose record-breaking profits propelled Apple to become the first trillion-dollar company last year........it may be that no single product ever will top the iPhone — for any tech company, not just Apple. It is a question that hangs over Silicon Valley as the industry casts around for a new platform, be it virtual reality or smart speakers, that might become as ubiquitous and essential as the smartphone.........Apple is also putting greater attention on an expanding portfolio of online services, including games, news and video........Tim Cook and Jonathan Ive have both pointed to healthcare as a potential new market for Apple, building on the Watch’s new capabilities for detecting heart irregularities.....Healthcare is just one example of how the battleground has changed for Apple in recent years. Despite pioneering virtual assistants with Siri, Apple found itself outflanked by Amazon’s Alexa and Google Assistant in both sales of smart speakers and artificial intelligence capabilities.

New blood at Apple

Some analysts believe that new blood could invigorate Apple’s response to these challenges. Alongside the high-profile departures of Ms Ahrendts and Sir Jonathan, Apple poached John Giannandrea from Google to become its head of machine learning and AI strategy, as well as Hollywood veterans Jamie Erlicht and Zack Van Amberg from Sony Pictures Television to run its push into original video. 

“The apparent acceleration in the pace of change within Apple at the executive level reflects the paradigm shift the company is undergoing from a hardware-driven story to ‘Apple as a service’,....... the most significant concern for investors will be that Sir Jonathan’s departure will take away another arbiter of focus and product direction that Apple had already lost with the death of Jobs.....Jonathan’s focus is growing beyond the steel and glass borders of Apple Park, saying he wants to “solve some complicated problems”. .....“One defining characteristics is almost a fanatical curiosity,” he said. “But if you don’t have the space, if you don’t have the tools and the infrastructure, that curiosity can often not have the opportunity to be pursued.”

LoveFrom itself defies traditional categorisation. “I have no interest in creating yet another design agency,” he said firmly. “What’s important is the values and what motivates that collection of people …Small groups of people, I think as Apple has demonstrated over the years, can do some extraordinary things.”

 

 

 
Alexa  Apple  Apple_IDs  Apple_Park  artificial_intelligence  breakthroughs  curiosity  design  departures  exits  Google_Assistant  haptics  healthcare  Jonathan_Ive  LoveFrom  new_categories  new_products  patents  services  Silicon_Valley  Siri  smart_speakers  subscriptions  teams  Tim_Cook  virtual_assistants 
june 2019 by jerryking
Five things we learnt from Apple’s latest launch
March 27, 2019 | | Financial Times | Richard Waters 3 HOURS AGO.

(1) With its move to services, Apple's balance sheet and installed base of users have taken over as the main source of competitive advantage....Apple has barely scratched the surface in selling content and services for the 1.4bn iPhone, Macs and other devices in active use.
(2) there is a chance to carve out a trusted position at a time when other internet giants are under fire. Think of it as a Disney for digital services: a trusted brand built around a set of values that stand above the crowd.
(3) there is still room for innovation at the margin, which should have a halo effect for the brand. The new credit card with Goldman Sachs is a case in point.
(4) Apple’s main way to make money — selling hardware — leaves it with a dilemma as it makes the move into services. .... it will be hard to get a return on the huge spending on entertainment unless it spreads that investment across the largest possible audience — which means reaching beyond its own hardware. This tension between vertical and horizontal business models — capturing more of the value from its own devices on the one hand, selling a service for everyone on the other — is not new for Apple.

(5) after more than a decade of the App Store, Apple’s relationship with many of the companies that have relied on the digital storefront to reach their own customers is about to change utterly...How will Apple promote its own services to its users, and what will this mean for iOS as a platform for third party apps? Spotify’s antitrust complaint to the EU this month is likely to be the harbinger of more challenges to come.
antitrust  Apple  Apple_IDs  App_Store  balance_sheets  Big_Tech  competitive_advantage  consumer_finance  credit_cards  cross-platform  EU  halo_effects  hardware  iOS  Richard_Waters  services  Spotify  streaming  subscriptions  turning_points  user_bases  web_video 
march 2019 by jerryking
With the iPhone Sputtering, Apple Bets Its Future on TV and News
March 25, 2019 | WSJ | By Tripp Mickle.

The iPhone is running out of juice. To go beyond the device that made Apple Inc. a global colossus, Tim Cook is betting on a suite of services—marking the company’s biggest shift in more than a decade......Apple will take a giant leap forward announcing video- and news-subscription services that it hopes will generate billions of dollars in new annual revenue and deepen ties between iPhone users and the company.....apps and services, from Spotify to Netflix to China’s WeChat , have often become more important to users than the devices that run them. .....The company’s ambition in video is to become an alternative to cable, combining original series with shows from other networks to create a new entertainment service that can reach more than 100 markets world-wide. ....Apple hasn’t said what it will charge for the programming. .....The original series will be delivered in a new TV app that staff have been calling a Netflix killer.....Apple has been negotiating to bring its new TV app to multiple platforms, including Roku and smart TVs.........Apple plans to showcase a revamped News app that includes a premium tier with access to more than 200 magazines—including Bon Appétit, People and Glamour—as well as newspapers, including The Wall Street Journal.....The Washington Post and New York Times aren’t participating in the new app...... in the early 2000s, co-founder Steve Jobs reinvented the company by pushing it into mobile devices. The iPod and its accompanying iTunes service revived a company that was largely dependent on Mac computer sales....Mr. Cook is attempting a similar feat in the approaching twilight of the smartphone era....Cook wanted to know which apps were selling well, how many Apple Music subscribers stuck with the service, and how many people were signing up for iCloud storage.....Apple’s biggest source of services revenue comes from distributing other companies’ software through its App Store.....Apple’s music-streaming service has about 50 million global subscribers—far behind Spotify’s 96 million.

Apple’s base of 1.4 billion iPhones, iPads and Macs in use globally gives it a distribution platform..................The push into news subscriptions could help Apple battle Facebook, whose News Feed has helped it become the No. 1 app world-wide in monthly active smartphone users.....Facebook is attempting to become a super-app like China’s WeChat, which allows users to shop, order food, buy movie tickets and make reservations on any mobile operating system......Steve Jobs foreshadowed Apple’s services future when he started iTunes in 2001, offering categories from competing major labels to make the first successful digital-music store, with songs available for 99 cents.

For Mr. Cook’s monthly services meetings, the company monitors of apps that benefit and threaten Apple. There is a "release radar" for Cook to track apps that are expected to sell well and other metrics for the apps that have challenged Apple’s business, including iTunes sales decreases compared with Apple Music subscription growth.
App_Store  Apple  Apple_IDs  Apple_Music  big_bets  CEOs  cloud_computing  Disney  iCloud  iPhone  iTunes  magazines  mobile_applications  multiplatforms  Netflix  news  NYT  original_content  pivots  platforms  services  smartphones  Spotify  storage  streaming  subscriptions  television  Tim_Cook  WaPo  WeChat 
march 2019 by jerryking
Apple’s Executive Shake-Up Readies Company for Life After iPhone
Feb. 18, 2019 | WSJ | By Tripp Mickle.

Apple Inc. is shaking up leadership and reordering priorities across its services, artificial intelligence, hardware and retail divisions as it works to reduce the company’s reliance on iPhone sales......The primary reasons for the shifts vary by division. But collectively, they reflect Apple’s efforts to transition from an iPhone-driven company into one where growth flows from services and potentially transformative technologies......Apple has also trimmed 200 staffers from its autonomous-vehicle project, and is redirecting much of the engineering resources in its services business, led by Eddy Cue, into efforts around Hollywood programming......The competitive landscape could complicate Apple’s efforts to diversify beyond the iPhone. Media services like Netflix Inc. and Spotify Technology SA have a head start and more subscribers; Google’s autonomous-vehicle initiative has logged more miles on the road; and Amazon.com Inc.’s Echo speakers have put Alexa into millions of homes.

Apple spent $14.24 billion on research and development last year, a 23% increase from the year prior........Though the iPhone still contributes about two-thirds of Apple sales, the company has encouraged investors to focus on a growing services business, which includes streaming-music subscriptions, app-store sales and mobile payments.....The services business also is key to preserving iPhone loyalty. Just as Amazon has used media and music offerings to increase the value of Prime membership, Apple executives view its mobile payments, music service and coming video offering as ways to encourage current iPhone owners to buy future Apple handsets.....Apple is also expected to lean on its artificial-intelligence team to personalize the services on people’s devices.
actors  Apple  App_Store  Apple_IDs  artificial_intelligence  autonomous_vehicles  celebrities  competitive_landscape  hardware  Hollywood  iPhone  leadership  mobile_payments  overreliance  priorities  R&D  retailers  services  smart_speakers  streaming  subscriptions  Tim_Cook 
february 2019 by jerryking
Apple’s Pressing Challenge: Build Its Services Business - WSJ
By Tripp Mickle
Jan. 10, 2019

The tech landscape is dotted with hardware companies that have turned to services for growth. For companies like International Business Machines Corp. , Hewlett Packard and Dell Technologies Inc., the transition came as they faced slowdowns in their core business and wasn’t always smooth. Those companies pushed into business services. Apple is focused on consumers, whose tastes can change rapidly. Its success hinges on driving sales of apps and new offerings like video content and news subscriptions.......Apple’s services are tied to the amount of iPhones, iPads and Macs in people’s hands—and growth in those devices has begun to slow.
App_Store  Apple  Apple_IDs  challenges  iTunes  services  shifting_tastes  subscriptions 
january 2019 by jerryking
Apple sceptics are looking at the wrong metrics
Tien Tzuo APRIL 30, 2018.

.....When Apple reports its earnings on Tuesday, analysts will be watching closely to see what it says about smartphone sales. The big tech group’s shares are down more than 7 per cent in the past 10 days amid concerns about soft demand for the latest iPhones.

But investors are focusing on the wrong numbers. Apple may be the world’s most valuable company, but its future depends on more than product sales. It must adapt to a profound shift that is changing consumer behaviour. We are witnessing the end of ownership as we know it.
.......With every day that passes Apple cares less about how many iPhones it sells, and more about how many Apple IDs its customers create and how it can make money from those IDs.
.....The end of ownership is disrupting nearly every industry: from retail and entertainment to heavy equipment and healthcare. It is a fundamental shift not just in the way we work and live and accumulate things, but in the way we value ourselves and each other.......Knowing the customers, their preferences, buying habits and how much they are willing to spend are the price of entry in this new economy. Once those relationships are forged and cemented, the data collected, the insights drawn, the real work starts — to anticipate the products and services customers will want next.
.....Volvo understands this. Its latest advertising encourages customers not to buy cars but to subscribe to them instead. The Chinese-owned company is rethinking everything from payment structure and auto design to sales centers and partnerships. Other big automakers including Ford and Porsche are also preparing for the shift away from ownership.....Amazon continues to school all of its rivals in the power of subscriber relationships. A case in point: it recently raised the price of its US Prime membership service by nearly 20 per cent, and its customers didn’t even blink.

That said, many investors are still evaluating companies based on the outdated idea that the number of products they produce will make or break them. But change is coming. The end of ownership is happening whether Wall Street wakes up or not.
Apple  Caterpillar  customer_insights  disruption  end_of_ownership  metrics  shifting_tastes  services  Shazam  subscriptions  Texture  Amazon  Amazon_Prime  Apple_IDs 
may 2018 by jerryking
Apple Quietly Builds New Networks - WSJ.com
By
Drew FitzGerald and
Daisuke Wakabayashi
connect
Feb. 3, 2014

Apple's online delivery needs have grown in the last few years, driven by its iCloud service for storing users' data and rising sales of music, videos and games from iTunes and the App Store. But the iPhone maker is reported to have broader ambitions for television that could involve expanding its Apple TV product or building its own television set.

Snapping up Internet infrastructure supports all those pursuits at once. Apple is signing long-term deals to lock up bandwidth and hiring more networking experts, steps that companies like Google Inc. GOOG -4.03% and Facebook Inc. have already taken to gain more control over the vast content they distribute.

Bill Norton, chief strategy officer for International Internet Exchange, which helps companies line up Internet traffic agreements, estimates that Apple has in a short time bought enough bandwidth from Web carriers to move hundreds of gigabits of data each second....Apple's hardware business is increasingly tied into services delivered over the Internet. In 2011, it rolled out the iCloud service, which stores and syncs emails, documents, photos, music and video so users can access them from various Apple devices. In addition, it is delivering more content from its iTunes and App Store—which brought in $16 billion in revenue in the year that ended in September—while pushing out regular, data-laden updates of its mobile and PC operating systems.

The company's need for bandwidth and supporting infrastructure will grow if it moves further into television. Apple Chief Executive Tim Cook has said improving the TV viewing experience is an area of interest for the company and that it has a "great vision" for television. On a conference call last week to discuss its latest earnings with analysts, Mr. Cook said Apple is on track to break into new product categories this year, fueling speculation about a new television or revamped video service.
App_Store  Apple  Apple_IDs  Apple_TV  bandwidth  digital_storage  hiring  iCloud  iTunes  networks  networking  new_categories  services  streaming  Tim_Cook 
february 2014 by jerryking
How to Scale Up Your Service Business
Mar 18, 2011 | | Inc.com | John Warrillow.

It can be tough to grow a service business. Clients generally are buying your expertise, and if all you have to sell is time, the size of your business will always be limited by the number of hours in the day. One way to scale up your service business is to launch a training division to teach others what you know...we all know, as business owners, we should document our systems for others to follow, but somehow writing our owner's manual always takes a backseat to serving the next customer or fighting the next fire.
howto  scaling  services  training  John_Warrillow  product_launches  growth  ideas  owners  documentation 
april 2013 by jerryking
Manufacturing: The new maker rules
Nov 24th 2012 | The Economist

Yet 3D printing is just one of many production technologies and trends which are transforming the way companies will be able to make things in the future. The old rules of manufacturing, such as “you must seek economies of scale” and “you must reduce unit-labour costs”, are being cast aside. New machines can print every item differently. More flexible robots are getting cheaper and better at doing all the boring and dirty stuff.
3-D  manufacturers  McKinsey  GE  services  economies_of_scale 
november 2012 by jerryking
Making it in the new industrial revolution
Aug. 29, 2012 | The Financial Times | by Luke Johnson.
Two new books make this point: first, the Financial Times's Peter Marsh in his excellent book The New Industrial Revolution ; and second, Chris Anderson, of The Long Tail fame, in his new title, Makers . They argue that mass production is giving way to customisation, combined with localism, and the emergence of "micro-multinationals".

Digital manufacturing employs computers and a process called stereolithography to make products using layers of either powdered or molten plastic or metal, in what is described as "additive manufacturing". ...whether it is Apple iPhones or Rolls-Royce Trent aero engines, the real profit is not made in the basic assembly of goods. The margins are in servicing, brands, design and after-sales.

Manufacturing contributes to an economy in many ways. As Andrew Liveris, chief executive of Dow Chemical, argues in his book Make It In America , it creates more added value pro rata than other activities, and is much more likely to generate exports to help offset trade deficits. Moreover, research and development tends to take place alongside manufacturing centres, which foster clusters of sub-contractors. It is no coincidence that Germany, Europe's manufacturing powerhouse, has weathered the credit crisis so well compared to other EU nations.

Since the downturn started, many politicians in the developed world have insisted that societies move away from financial capitalism and back towards the real business of making things. If this policy is to succeed, it cannot be the usual formula of enticing global public companies to build multibillion-dollar plants. It must be about education, entrepreneurship and exploiting new equipment on a more bespoke scale. Incremental jobs in manufacturing can come from new, niche entrants using innovations in technology to help make them more of a match for the big incumbents.
manufacturers  Luke_Johnson  3-D  books  DIY  microproducers  Industrial_Revolution  developed_countries  margins  services  brands  design  after-sales_service  Apple  Rolls-Royce  developing_countries 
august 2012 by jerryking
Service Sector Expands - WSJ.com
March 5, 2012, 7:34 p.m. ET

Service Sector Expands, Lifting Recovery Hopes

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march 2012 by jerryking
Xerox Seeks Faster Services Growth - WSJ.com
MAY 11, 2011 | WSJ | By DANA MATTIOLI. Xerox Makes Push for Faster Services Growth. Segment's Expansion Rate Expected to Triple That of Tech Side
Xerox  Dana_Mattioli  services  growth 
october 2011 by jerryking
It's amazing where The Beatles sometimes turn up!
Apr 03, 2006 | GeorgeHarrison.com | HARVEY SCHACHTER
Presentations: Start with the customer, and end with your company
Most presentations and product demonstrations start with a corporate
overview of the company doing the selling. Instead, consultant Peter
Cohan tells MarketingSherpa you need to save the corporate overview for
the end and start with a powerful slide that captures the needs of the
buyer. The point is to say: "We understand the specific pain you are in,
and we can help you solve it." From there, move on to the actual result
if they buy your product -- the increased productivity or sales or
other benefit that will come from your services. Now you can take some
time to tell them the features of the product or service you are
offering, before ending with details on your company. He urges you to
leave 75 to 80 per cent of your presentation time for questions from the
prospects.
presentations  Communicating_&_Connecting  Harvey_Schachter  pitches  Beatles  services  salesmanship  sales  enterprise_clients 
april 2011 by jerryking
To Beat Foreign Copycats, Sell Services -
February 24, 2011 | BusinessWeek | By Vivek Wadhwa. Don't
compete with imitators by increasing production, argues Henry Chesbrough
in his latest book (Open Services Innovation: Rethinking Your Business
to Grow and Compete in a New Era. ). Instead, lure repeat customers with
services.

Wadhwa is a visiting scholar at University of California-Berkeley,
senior research associate at Harvard Law School, and director of
research at the Center for Entrepreneurship and Research
Commercialization at Duke University. Follow him on twitter—@vwadhwa
Vivek_Wadhwa  competitive_strategy  competition  book_reviews  copycats  services  HLS 
april 2011 by jerryking
Joseph Sternberg: Now Comes the Global Revolution in Services - WSJ.com
FEBRUARY 10, 2011 | | By JOSEPH STERNBERG Now Comes the
Global Revolution in Services
Imagine a Malaysian architect sketching a new office tower for London
and a Chinese engineer assessing the soundness of the designs.
globalization  services  Asia  Outsourcing  supply_chains 
february 2011 by jerryking
Augmented business;
Nov 6, 2010. | The Economist.Vol. 397, Iss. 8707; pg. 12 |
Anonymous.

The more data that firms collect in their core business, the more they
are able to offer new types of services. 3 trends stand out. First,
since smart systems provide better information, they should lead to
improved pricing and allocation of resources. Second, the integration of
the virtual and the real will speed up the shift from physical goods to
services that has been going on for some time. This also means that
more and more things will be hired instead of bought. Third, economic
value, having migrated from goods to services, will now increasingly
move to data and the algorithms used to analyse them. In fact, data, and
the knowledge extracted from them, may even be on their way to becoming
a factor of production in their own right, just like land, labour and
capital. That will make companies and governments increasingly
protective of their data assets.
sensors  ProQuest  Outsourcing  data_driven  services  augmented_reality  DaaS  factors_of_production  Industrial_Internet  data  algorithms  intangibles  core_businesses  resource_allocation  physical_assets  value_migration 
november 2010 by jerryking
U.S. Technology Dominance? Think Again
December 30, 2004 | WSJ | Richard Parenteau. Andy Kessler’s
Dec. 23 editorial-page commentary “ We Think, They Sweat “ is a prime
example of the hubris that will cause great loss to the U.S. economy and
loss of employment. He seems to believe that only in the U.S. can
inventions be made and new products designed....Mr. Kessler (and the
rest of us) must realize we are moving away from technology industries
and related employment to an economic model based on services that need a
person’s physical presence. We are fast losing our ability to compete
where the work can move elsewhere. The “thinking” barriers of university
education, experienced labor force, critical technology research
centers, etc. that kept high-prestige, high-pay jobs here in the U.S.
have fallen. Until we start “thinking” about shaping our future
opportunities, given the new facts of life, we are the ones who will be
“sweating.”
America_in_Decline?  Andy_Kessler  barriers_to_entry  college-educated  face2face  high-prestige  high-wage  hubris  in-person  letters_to_the_editor  services 
october 2010 by jerryking
MARKETING: Selling by doing, not telling
20 Aug 2007| Globe and Mail Blog pg. B.5.| by Harvey Schachter.

MARKETING: SELLING BY DOING, NOT TELLING

If you're selling complex, intangible services, turn your next sales presentation into an action session where the client can sample what it is like to work with you. On RainToday.com, Charles Green tells of the firm that began its pitch session with: "We have 90 minutes with you. We can either do the march of a thousand slides, which we're happy to do, or we can get started now and begin to work with you. After 85 minutes we will stop, and you'll have first-hand experience of exactly how it feels to work with us." Buyers need a way to determine your expertise, and the best route is by offering them a sample rather than hearing you list your achievements.
presentations  execution  marketing  Harvey_Schachter  pitches  action-oriented  experiential_marketing  enterprise_clients  intangibles  services  sales  salesmanship 
march 2010 by jerryking
The Protocol Society
Dec. 22, 2009 | NYT | By DAVID BROOKS. A protocol economy has
very different properties than a physical stuff economy. The success
of an economy depends on its ability to invent and embrace new
protocols, its' “adaptive efficiency,” -- how quickly a society can be
infected by new ideas. Protocols are intangible, so the traits needed to
invent and absorb them are intangible, too. First, a nation has to have
a good operating system: laws, regulations and property rights. Second,
a nation has to have a good economic culture: attitudes toward
uncertainty, the willingness to exert leadership, the willingness to
follow orders. A strong economy needs daring consumers (China lacks
this) and young researchers with money to play with (N.I.H. grants used
to go to 35-year-olds but now they go to 50-year-olds). See “From
Poverty to Prosperity,” by Arnold Kling and Nick Schulz and Richard
Ogle’s 2007 book, “Smart World,” When the economy is about ideas,
economics comes to resemble psychology.
David_Brooks  innovation  books  culture  adaptability  ideaviruses  risk-taking  R&D  N.I.H.  property_rights  regulations  rule_of_law  institutional_integrity  services  digital_economy  rules-based  intellectual_property  demand-driven  psychology  customer-driven  intangibles  behavioural_economics  protocols  poverty  prosperity 
december 2009 by jerryking
Service Innovation
A blog on Service design, service innovation, design thinking, design strategy
design  innovation  services  blogs  Norway 
september 2009 by jerryking
Manufacturers Branch Out Into Services - WSJ.com
JUNE 22, 2009 | Wall Street Journal | by STEPHEN W. BROWN,
ANDERS GUSTAFSSON And LARS WITELL. Companies in a range of fields are
branching out into services to stay competitive. The benefits: necessity
for differentiation, achieving a regular stream of income, a lower
requirement for fixed capital investment, the ability to leverage
existing products, brand image and customer base, opp. to build loyalty.
Selling services isn’t easy.
products  services  manufacturers  post-manufacturing  George_Anders 
june 2009 by jerryking
Out of the office and into the kitchen
Thursday, December 21, 2006 FINANCIAL TIMES article by By
Krishna Guha, Ben White,Alim Remtulla, Rebecca Knight and, Eoin Callan.
Profiles Mary Starkey who runs Starkey International in Denver. Starkey
is a residential training program for personal service staff.
Second_Acts  high_net_worth  services  family_office  personal_service  Starkey  Inspirica  tutoring  filetype:pdf  media:document  training_programs 
march 2009 by jerryking

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