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Death by digital: CEOs pay the price for tech trouble - The Globe and Mail
ANDREW WILLIS
The Globe and Mail
Published Thursday, Jul. 14, 2016

Recent changes in the executive suite at Canadian Tire, Sobeys and Torstar show there’s little tolerance for a boss who lacks a smart strategy for an increasingly tech-driven marketplace and even less patience for a leader who fails to deliver on digital promises....It’s this ability to blend tech savvy with the rest of the management tool box – finance, marketing, leadership – that’s essential to CEO success in every field, and critical in sectors such as retail, media and financial services. Because when the tech strategy doesn’t work, corporate boards are clearly holding the CEO responsible. That accountability was not as direct in the past: The head of IT was more likely to be sacrificed, rather than the CEO. Now, the top boss is being held responsible for coming up with the tech-based strategy and executing.
Andrew_Willis  boards_&_directors_&_governance  C-suite  CEOs  CIOs  digital_first  digital_savvy  digital_strategies  execution  IT  strategies  systems_integration 
july 2016 by jerryking
Decisions, decisions ... the five most critical for a leader - The Globe and Mail
Nov. 26, 2015 | Special to The Globe and Mail | ROY OSING

How do you spend your decision-making time? There are numerous possibilities when it comes to which decisions to make yourself and those that you leave for others.

How do you determine the “my decision” areas?

The criteria I used was payback. Where could I add the greatest value to the organization?

It’s not about what you enjoy doing or where your strengths are; it’s about where others will realize the maximum benefit if you focus your decision-making time there.

....Decide on these five strategic issues. These must be owned by the leader and no one else.

(1) The strategic game plan for the organization
(2) The values that shape culture
(3) The talent that gets recruited
(4) The “customer moment” architecture
(5) Aligning activities to the game plan

+++++++++++++++++++++++++++++++
On a basic level, a “customer moment” is any interaction between an employee and a customer. Needless to say, customer moments can occur at any time, and with this in mind, businesses are employing strategies to make sure every customer moment is a positive one. With the world becoming more and more connected, via the internet and social media, the potential for customer moments increases exponentially. When you factor in other recent innovations, such as the rise of smart phones and tablets, the sheer amount of potential customer moments becomes astronomical. This has led to the rise of self-service portals, where customers can receive help on many common customer service issues, such as troubleshooting. Businesses have opened up other channels for customer service as well, such as email and chat support.
leaders  decision_making  priorities  focus  serving_others  payback  talent  strategies  values  customer_experience  CEOs  value_creation  moments  organizational_culture  value_added  ROI  criteria  Roy_Osing 
may 2016 by jerryking
Riders on the economic storm: Practical thinking for small business Riders on the economic storm: Practical thinking for small business | None | Nu U Consulting
24/06/09

Jonathan Weber writes in Slate’s The Big Money: Making Payroll feature in a piece titled, “Know When to Fold”: “Failure is not something an entrepreneur can give in to very readily. A certain level of blind optimism—even in the face of long odds—is often necessary to build a successful product or company. If you, as the business owner, don't believe, you can be pretty sure your employees, customers, and shareholders won't, either… don't give in easily if you feel the passion… Sometimes you have to take the view that failure simply isn't an option.”
tips  economic_downturn  small_business  strategies  networking  value_propositions 
march 2015 by jerryking
Market Trends and Retailers’ Strategies in Fresh Produce
26-27 April 2007 | Dr. Marian Garcia, Kent Business School, University of Kent.

Suppliers of fresh produce are less able to differentiate their products at the consumer level
==> They are in a weak bargaining position as price differentiation is almost the only available strategy.

Impact on Fresh Produce Suppliers
* Despite increasing rationalization of the supply base, retailers are still able to switch volumes between suppliers of fresh produce.
* As a result, suppliers of fresh produce are often forced to accept low prices in order to get volume growth, which does little to improve their immediate and long-term financial performance.
* In response to consumer trends and marketing demands, innovative growers of fresh produce have increased their cooperation and involvement with buyers and other members of the supply chain to ensure their produce meet consumer expectations.
* Closer relationships between the various members in the supply chain, ensure information is shared and can be used to improve the competitive position of all members in that supply chain.
fresh_produce  marketing  trends  consolidation  information_flows  grocery  supermarkets  OPMA  strategies  retailers  Tesco  Sainsbury's  ASDA  supply_chains  private_labels  relationships 
january 2014 by jerryking
Football's Secret Strategies - WSJ.com
Nov. 29, 2013 | | By Nicholas Dawidoff.

Fans of professional football are used to seeing NFL coaches on the sidelines holding what look like enormous bistro menus in front of their faces. These are "call sheets" for plays, distilled from the week's game plan, and they summarize the tactical choices on which NFL games depend. Because everything in a game plan is a closely guarded secret, most football fans have no real idea what they are watching as coaches and players, communicating through headsets or face to face, share this privileged information.... It was a life of perpetual meetings. Through winter, spring and summer, the coaches pored over film of practices and games, working through the actions of every Jets player and opponent in every play of the previous season, trying to understand why ideas succeeded or failed.

Come fall, the assistant coaches would scour the coming opponent's recent games on film and supply the offensive or defensive coordinator with their thoughts. The advance-scouting department would compile an opposition research dossier for the coaches thick enough that some called it "War and Peace." Teams that had recently beaten the Jets' next opponent were scrutinized; elements of their successful plays might be adapted or lifted outright.
NFL  strategic_thinking  coaching  strategies  secrets  preparation  planning  football  ideas  competitive_intelligence  sleuthing  scouting 
december 2013 by jerryking
Turnaround Management: Recovery Strategies
Autumn 1989 | Business Quarterly | Donald H. Thain & Richard Goldthorpe
turnarounds  Ivey  strategies 
september 2012 by jerryking
How Entrepreneurs Craft Strategies That Work
March-April 1994| HBR | Amar Bhidé.

However popular it may be in the corporate world, a comprehensive analytical approach to planning doesn’t suit most start-ups. Entrepreneurs typically lack the time and money to interview a representative cross section of potential customers, let alone analyze substitutes, reconstruct competitors’ cost structures, or project alternative technology scenarios. In fact, too much analysis can be harmful; by the time an opportunity is investigated fully, it may no longer exist. A city map and restaurant guide on a CD may be a winner in January but worthless if delayed until December...What are the critical elements of winning entrepreneurial approaches? Our evidence suggests three general guidelines for aspiring founders:

1. Screen opportunities quickly to weed out unpromising ventures.

2. Analyze ideas parsimoniously. Focus on a few important issues.

3. Integrate action and analysis. Don’t wait for all the answers, and be ready to change course.
entrepreneur  strategies  HBR  founders  Amar_Bhidé  hustle  capital_efficiency  pivots  analysis_paralysis  action-oriented  pragmatism  Michael_McDerment  frugality  parsimony  good_enough 
june 2012 by jerryking
Entrepreneurs Work Full-Time Jobs While Testing Ideas as Funding Fades - WSJ.com
May 7, 2002

Entrepreneurs Work Full-Time Jobs While Testing Ideas as Funding Fades

By JEFF BAILEY | Staff Reporter of THE WALL STREET JOURNAL
entrepreneur  bootstrapping  strategies 
may 2012 by jerryking
Playing Defense, Marketing Methods
Mar 1, 2006 | Inc.com| Ellen Neuborne.

Marketing is usually understood to mean building brands and capturing new markets. And it's often discussed in terms of sexy campaigns. But in the quest to make an impression, many companies ignore defensive strategies, which can be far more effective in warding off rivals...Defensive tactics make sense in a variety of situations, but they become critical when a company is under attack. A strong defense is especially important today as technology and globalization lower barriers to entry, leaving industry leaders vulnerable. "In times of turbulence, relationships and behaviors are loosened up and the glue that holds customers to one's product is weakest,"... A smart defense, he adds, is especially crucial for smaller companies, whose survival often depends on preserving relationships and guarding a niche. What's more, small companies typically have limited marketing budgets, and a defensive campaign often provides more bang for the buck.
marketing  small_business  strategies  R&D  relationships  defensive_tactics  branding  brands  turbulence  niches 
april 2012 by jerryking
How 3 Companies Built Their Twitter Strategies - WSJ.com
DECEMBER 9, 2011 | WSJ | By ELIZABETH HOLMES.
Tweeting Without Fear
How Three Companies Have Built Their Twitter Strategies
Twitter  strategies  Elizabeth_Holmes 
december 2011 by jerryking
Fatherless, yes, but no statistic
Oct 21, 2010 | The Globe and Mail. pg. A.21 | Haille Bailey-Harris.

So one day, she went to the principal's office and the two of them developed a plan, a sort of intervention to ensure I didn't end up as one of those statistics. This was the plan:

Find other role models. My mom made sure I was surrounded by very positive adults, male and female. I'm lucky to have two big brothers, who've been great father figures, and one of my uncles sort of took me under his wing. And I was lucky to have teachers, two women in particular, who really believed in me.

Create a community family. Big Brothers and Big Sisters provided a great big sister for me. We waited for a big brother for a year, but there weren't enough men willing to join up, they said. And now I have a mentor through their program, too. My mom also enrolled me in programs offered by the school, community centre, church and public library that all helped me to feel accepted.

Nurture a love of reading. Instead of banning me from video games, my mom got me games that also required me to read (like Pokemon) and encouraged me to get books (even comics) that interested me. Gradually, I wanted to read books and, eventually, I wanted to read everything, all the time.

Do community service. My mom and I volunteer in our community because giving back makes you feel good about yourself. I've already finished the required volunteer hours to get my high-school diploma by helping kids read at the public library, and working at a homeless shelter and for the Raptors Foundation.

Eventually, with the help of our battle plan, I grew wiser and realized I had great potential (as do all children, no matter the circumstances). I started to try harder in school, I found better friends and became a role model myself.
ProQuest  African_Canadians  high_schools  self-help  statistics  fatherhood  letters_to_the_editor  strategies  family  dysfunction  role_models  parenting  self-reliance 
november 2011 by jerryking
Investment Strategies in Private Equity
Summer 2003| The Journal of Private Equity | Varun Sood
Adverse selection arises in a market
where buyers cannot accurately gauge the
quality of the product that they are buying. It
suggests that in such a case, the marketplace
most likely will contain generally poor-quality
products. This concept, also referred to as the
“hidden information” problem, is well known
in areas such as insurance and banking. In
simple terms, the theory is that there will
always be a seller for a poor-quality good,
because a seller of such items will always want
to sell. Therefore, by “self-selection,” poor quality
goods will be overrepresented in offers
made to buyers as well as in those accepted for
purchase.
private_equity  asymmetrical  moral_hazards  investing  strategies  overrepresentation  self-selection  adverse_selection  latent  hidden  Gresham's_law 
november 2011 by jerryking
Schumpeter: Bamboo innovation | The Economist
May 5, 2011 | The Economist | Anonymous. China’s lack of
originality matters less than you may think, believe Dan Breznitz &
Michael Murphree of the Georgia Institute of Technology. In a new book,
“Run of the Red Queen”, they argue that it is wrong to equate innovation
solely with the invention of breakthrough products. In an emerging
economy, other forms of innovation can yield bigger dividends. One is
“process innovation”: the relentless improvement of factories and
distribn. sys. Another is “product innovation”: the adaptation of
existing goods to China’s unique requirements.

The biggest threat to the Chinese model comes from India.
innovation  China  industrial_policies  strategies  books  patents  breakthroughs  portfolios  process_improvements  product-orientated  taxonomy  moonshots  marginal_improvements 
may 2011 by jerryking
Business Strategies in China and India
Course Outline
Business Strategies in China and India
Visiting Associate Professor Thomas Hout
hout@business.hku.hk
MBA Elective 2009
1. Operating and Marketing in China
2. Innovation in China and India
3. Operating and Marketing in India
4. New Generation of Companies
5. How Globally Competitive Are China and India
6. Managing in a “Flatter” World
7. Globalization of Chinese Companies
8. Globalization of Indian Companies
9. Multinationals Operating in China and India
10. The Future for India and China
China  India  globalization  strategies  risk-management  branding  filetype:pdf  media:document 
december 2010 by jerryking
Yelp's ambitious plan to take over the local ad market
July 23, 2007 | Fortune | By Jeffrey M. O'Brien. The name
"Yelp" comes from a friend of the founders who liked the word. It also a
contraction of "yellow pages," and reveals the company's ambitions: a
land grab on the $100 billion that's spent every year on local
advertising. "There's an information shortage about local businesses,"
says co-founder & CEO Jeremy Stoppelman. "the yellow pages tell you
how much money a business spent to buy a big ad. We're a place for a
conversation between a prospect and the business owner." Local search
strategies: the directory model, which involves a massive sales force
upselling business owners to ever bigger, flashier ads; the Citysearch
tactic of creating proprietary content and selling ads against it;
there's the search-engine route of crawling everyone else's content and
automating the ad sales. Yelp is different: crowd-sourcing. While Zagat
compiles anonymous user reviews, Yelpers fully express their feelings
and make names for themselves.
Yelp  local_advertising  City_Voice  business_models  strategies  search  local  Zagat  information_gaps  crowdsourcing 
july 2010 by jerryking
Apple's Second Date with History - WSJ.com
MAY 26, 2010 | WSJ | By HOLMAN W. JENKINS, JR Whose phone
strategy is smarter in the long run—Apple's or Google's? The dangers of
Google's approach? With so many different Android phones floating around
and with so much openness to the Web, the search giant risks delivering
a crummy, fragmented, even disastrous user experience, with security
leaks, viruses and customer service that fails when needed most. For
Apple, the immediate danger is overreach, undermining its ability to
deliver an ineffably superior user experience that just pleases. Apple
has decided it needs an advertising strategy. It will need a TV
strategy, especially after Google last week announced a version of
Android to bring the cloud cornucopia to the biggest, best screen yet.
Apple may also find it needs a strategy to compete in search. It
certainly will need a strategy to make sure its infotainment offerings
through iTunes don't fall behind in price and variety what Android users
can get through their browsers.
Apple  Steve_Jobs  Google  smartphones  strategy  delighting_customers  strategies  open_source  Holman_Jenkins  overreach 
may 2010 by jerryking
Time Management Strategies for Professionals with ADD, long post, print out - ADD Forums - Attention Deficit Hyperactivity Disorder Support and Information Resources Community
March 2, 2004 | Wall Street Journal | By Kris Maher. Plan
your workday the night before and come up with a list of items and the
order in which they need to be accomplished. This simple action can have
a powerful effect, says Mr. Wetmore, comparing most people's sense of
priorities to a pack of greyhounds put down on a racetrack and ready to
run off in any direction. The list, he says, acts like "that little
rabbit that forms the direction to go in."
time-management  strategies  productivity  preparation  lists  affirmations  priorities  timing  JCK 
february 2010 by jerryking
Leaders of the Pack - WSJ.com
MARCH 3, 2007 | Wall Street Journal | by RICHARD A. D'AVENI.
It's harder than ever for a company to dominate its market these days --
or to defend a dominant position. That makes it all the more important
to have a strategy to try. This article is about defending one's
"strongholds". the Five S's of stronghold strategies: securing a
defensible stronghold; separating strongholds into nonoverlapping parts
of the market; surrounding rival strongholds to contain them; storming a
stronghold by direct or rapid assault; and shape-shifting strongholds
by radically redefining the boundaries among strongholds in a market.In
the end, to protect and leverage the power of strongholds, the use of
the Five S's must be governed by four principles:

* Anticipate Ripple Effects: * Strengthen your stronghold to hold
back the ripples: * Avoid the pressure of overpowering ripples:
* Build a sphere of influence to create your own ripples:
growth  core_businesses  ripple_effects  strategies 
february 2010 by jerryking
The Path to Growth - WSJ.com
MARCH 3, 2007 | Wall Street Journal | By NORMAN T. SHEEHAN
& GANESH VAIDYANATHAN. Even the most successful business models
erode over time making adaptability the key to thriving under tough
conditions. To avoid getting stuck in a rut, companies must constantly
adapt business models to threats and opportunities. While most managers
consider a host of conventional approaches, there's another way to
approach the problem: Look at value-creation strategies. Here are three
such strategies:
* Industrial efficiency, which creates value by producing
standardized offerings at low cost. Manufacturers and fast-food
restaurants rely on this approach.
* Network services, which creates value by connecting clients to
other people or other parts of the network. Telcos, delivery services
and Internet middlemen such as eBay use this method.
* Knowledge intensive, which creates value by applying customized
expertise to clients' problems. Law firms and medical practices are
prime examples.
business_models  delivery_networks  eBay  efficiencies  expertise  growth  industrial-strength  inequality_of_information  industry_expertise  knowledge_intensive  law_firms  legal  low-cost  middlemen  networks  orchestration  strategies  taxonomy  value_creation 
february 2010 by jerryking
Plugged In: Networking with a digital-age provocateur
May-June 2009 | Harvard Magazine | by Nell Porter Brown. Li's
an authority on the interface between advertising and social networking.
Her company, Altimeter Group, counsels businesses, such as Sony, on
digital strategies. Her 2008 business bestseller , Groundswell, which
she wrote with Josh Bernoff. It spells out her views on the critical
need for businesses to embrace social technologies—wikis, blogs, forums
(threaded discussion boards), Twitter, Facebook, MySpace, YouTube,
LinkedIn, etc.
Charlene_Li  social_media  strategies  gurus  digital_media  Altimeter  advertising  social_networking  digital_strategies  brands  digital_influencers 
august 2009 by jerryking
Co-operatives: All in this together
Mar 26th 2009| The Economist | Anonymous. How is the co-operative model coping with the recession?
co-operatives  economic_downturn  survival  strategies 
june 2009 by jerryking
ScienceDirect - Journal of Business Venturing : Penurious strategies for parsimonious research: “Little guy” alternatives for “big-buck” research*1
Entrepreneurship research is in a transition stage. New research and policy vistas have been opened up by the very recent emergence of big-science, "big-buck" databases. In the past 12 months, physics had 2 remarkable jolts: 1. The federal government made an unprecedented financial and technological commitment to develop the superconducting supercollider in Texas. 2. Chemists Pons and Fleischmann reported creating cold fusion in a low-cost experiment. In entrepreneurship research, large nonrepresentative samples generally are samples of convenience, drawn from trade or industry groups, because they were readily available to the researcher. These data can suffer from self-selection. The guiding principle for penurious strategizing in entrepreneurship research is to explicitly consider quality in the design of research. Two beliefs regarding this principle are: 1. It is possible to do high-quality work by building on the high-quality works of others. 2. There are questions of tremendous significance that can be addressed by low-cost research methods.
research  small_business  strategies  market_research  parsimony  low-cost  high-quality 
june 2009 by jerryking
Membership Marketing Blog: The AARP Growth Strategy
Wednesday, October 24, 2007 | Membership Marketing Blog | Tony Rossell
associations  growth  strategies  AARP  CARP 
april 2009 by jerryking
United They'll Stand - WSJ.com
MARCH 23, 2009 | Wall Street Journal | by ROBERT HANDFIELD
economic_downturn  strategies  survival  supply_chains 
march 2009 by jerryking
Six Ways Advertising Agencies Are Reeling in New Business Now - Agency News - Advertising Age
Some Novel and Tried-and-True Tricks to Snag Accounts in Recession
03.23.09| Advertising Age | Posted by Rupal Parekh
* NETWORK INNOVATIVELY; * SHOW YOUR SOCIAL-MEDIA SAVVY; * ADOPT A RECOGNIZABLE PLATFORM; * BE WILLING TO CONTORT; * WRITE A BOOK
* OFFER A DIRECT LINE TO THE CEO;
economic_downturn  strategies  advertising_agencies  survival  business_development  networking 
march 2009 by jerryking
Gild by Association - WSJ.com
Dec. 15, 2008 WSJ article by Ross D. Petty which looks at how
companies can become better known by comparing themselves to
better-known brands, e.g by parody.
branding  strategies  marketing 
february 2009 by jerryking
Tough Times Call For New Ideas - WSJ.com
FEBRUARY 14, 2009, WSJ column by KELLY K. SPORS. The savviest
entrepreneurs aren't hunkering down trying to wait out the financial
storm. They're rethinking their business models & strategies based
on the assumption that consumer spending won't be rebounding to
prerecession levels. People may want new types of products and services.
So entrepreneurs are finding new sales channels, trying new marketing
tactics and promotions, forming strategic partnerships, etc.
adversity  rethinking  marketing  innovation  business_development  Kelly_K._Spors  strategies  business_models  entrepreneurship  economic_downturn  recessions  new_products  hard_times  ideas  idea_generation 
february 2009 by jerryking

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