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Aluminum manufacturing giant Norsk Hydro shut down by ransomware | TechCrunch
"The Oslo, Norway-based company said in a brief statement that the attack, which began early Tuesday, has impacted “most business areas,” forcing the aluminum maker to switch to manual operations.

“Hydro is working to contain and neutralize the attack, but does not yet know the full extent of the situation,” the company said in a statement posted to Facebook. It’s understood that the ransomware disabled a key part of the company’s smelting operations."
15 hours ago
AI and digital must put people back at the center of work – Unleash19
"As enterprises adopt AI and pursue digital transformation, people still have a central role, say speakers at this week's Unleash London event"
digital  transformation  -  frictionless  enterprise  hcm  and  the  future  of  work  machine  intelligence  ai  use  cases 
15 hours ago
The Possibilities of AI and Machine Learning for Cybersecurity
"While the experts are ready to consider Artificial Intelligence (AI) as the future of cybersecurity, it is essential to evaluate the promises against challenges posed by AI to become a key element in the scheme of things for internet security. Let’s admit here that in spite of all the advantages, AI offers considerable security threats for cyber systems as well."
application  security  machine  learning  contributed 
15 hours ago
Workday v. Oracle – Tale of the Tape - UpperEdge
"From our perspective, Workday’s vision is resonating better with customers. However, Oracle has a far more robust SaaS solution outside of just FI and HCM, although Workday has plans to continue to develop and expand its offerings. It appears that customers who value a more complete offering are selecting Oracle, while customers valuing a more transformative solution are choosing Workday."
yesterday
Rimini Street opens up a new front with first public incursion into Salesforce territory
"The first win of a Salesforce client and the signing of the biggest deal to date, but also increased full-year losses."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience 
yesterday
AI has become table stakes in sales, customer service and marketing software | TechCrunch
"All of these companies want to help their customers achieve their business goals by using increasing levels of automation and intelligence. Paul Greenberg, managing principal at The 56 Group, who has written multiple books about the CRM industry, including CRM at the Speed of Light, says that while AI has been around for many years, it’s just now reaching a level of maturity to be of value for more businesses."
yesterday
Serverless Challenges We Need to Overcome
"More broadly, there are two big challenges that are holding back the adoption of this new and emerging technology. The first is the lack of knowledge by the engineering teams and the second is the lack of supporting tools in the technology ecosystem, to help developers with everyday tasks. The first challenge can be addressed by the cloud vendors sharing knowledge and advice through developer advocates, and by the developer community sharing its knowledge and experience through publications, blogs, and community events."
cloud  services  serverless  contributed 
2 days ago
SAP Nation 3.0 – Manifest Destiny, a review and conversation
"SAP Nation 3.0 - Manifest Destiny provides the kind of call to action for both customers and SAP that has been missing in recent years. As such it is a solid read with something for everyone."
cloud  erp  financials  and  supply  chain  crm  customer  experience 
2 days ago
Customer engagement: Context, meaning, and measurement
"CS teams need to be less in firefighter mode and more in a strategic advisor mode. In order to do that adequately, we must be in tune with our customers. Understanding their intent and needs will also enable us to foresee and prepare for their behavior. When we can anticipate their needs and behaviors we are in a position to act proactively."
2 days ago
A huge trove of medical records and prescriptions found exposed | TechCrunch
health tech company was leaking thousands of doctor’s notes, medical records, and prescriptions daily after a security lapse left a server without a password.
3 days ago
Do video marketing right – the pros and cons of YouTube and more
"Video is a powerful enterprise marketing tool - but if you're not careful, you can get into trouble. YouTube's limitations can pose problems. When it comes to viewer engagement, issues like video length matter."
content  marketing  digital  and 
3 days ago
How a 50-year-old design came back to haunt Boeing with its troubled 737 Max jet - Los Angeles Times
"Airline crashes seldom are caused by a single factor, and the two 737 accidents may yet involve poor maintenance, pilot errors and inadequate training. But it appears increasingly likely that Boeing’s software system and the company’s lack of recommendations for pilot training on it may have played an important role in the crashes."
3 days ago
Investigators find new clues pointing to potential cause of 737 MAX crashes as FAA details Boeing’s fix | The Seattle Times
"The new flight control system on the MAX, the MCAS, was added so that the new plane would behave and feel the same to pilots as the older model 737s.

It was necessary because the new model’s bigger engines, positioned farther forward on the wings, changed the plane’s lift characteristics in a high-speed stall situation."
3 days ago
Enterprise hits and misses – CIOs take the digital plunge, but digital transformation needs buy-in
"This week - CIOs get serious about digital, but questions about the ROI of digital transformation persist. Plus: the open source powder keg and "everything" as a service. Blockchains need some blocksplaining. Your whiffs include privacy meltdowns."
digital  enterprise  in  the  real  world  transformation  -  frictionless  hits  and  misses 
3 days ago
10 Breakthrough Technologies 2019, curated by Bill Gates - MIT Technology Review
"Scientists are on the cusp of commercializing the first personalized cancer vaccine. If it works as hoped, the vaccine, which triggers a person’s immune system to identify a tumor by its unique mutations, could effectively shut down many types of cancers."
3 days ago
What Happened to the Uber-for-X Companies
"As a group, all of these companies have brought hundreds of thousands of people into new work arrangements that are more than a gig but less than a job. They’ve rearranged the way people get basic tasks done, and they’ve wired those in local industries—handymen, house cleaners, dog walkers, dry cleaners—into the tech- and capital-rich global economy. These people are now submitting to a new middleman, who they know controls the customer relationship and will eventually have to take a big cut, as Uber drivers would be happy to tell them"
4 days ago
The CRM Mobius Strip
"As part of the research we did a survey each year asking the user organizations what they thought about these B2B marketing products and what challenges they ran into when they implemented the solution. Every year for 5 years we got the same response: Their major problem was getting Sales and Marketing to talk to each other."
business 
4 days ago
Ready for Everything-as-a-Service? 5 things you need to know
"What happens when servitization of products meets productization of services? Phil Wainewright meets FinancialForce CEO Tod Nielsen in the XaaS zone"
cloud  erp  financials  and  supply  chain  digital  transformation  -  frictionless  enterprise  professional  services  xaas 
4 days ago
The Three Marketing Books All Founder/CEOs Should Read
"Crossing the Chasm by Geoffrey Moore. The textbook classic Silicon Valley book on strategy. Many people refer to the chasm without evidently having even read the book, so please don’t be one of them. Published in 1991, it’s the newest of the books on my list, and happily Moore has revised it to keep the examples fresh along the way."
startup  lessons  ceo  marketing  startups  strategy  uncategorized  venture  capital 
4 days ago
The State of Recruiting Technology in 2019 — A Year of Consolidation, Growth & Innovation
"Oracle and IBM, in particular, are hemorrhaging market share (see above) and customers are now demanding that their core recruiting platforms do more than just process applicants. They must also become global marketing platforms that engage their audience (i.e. candidates), drive corporate initiatives such as diversity and inclusion, and support career and pay progression."
"Oracle  and  IBM  in  particular  are  hemorrhaging  market  share  (see  above)  customers  now  demanding  that  their  core  recruiting  platforms  do  more  than  just  process  applicants.  They  must  also  become  global  marketing  engage  audience  (i.e.  candidates)  drive  corporate  initiatives  such  as  diversity  inclusion  support  career  pay  progression.featured  posts  technology  software  hr  hrtech  recruiting-technology  venture  capital 
5 days ago
Exclusive – how JAAS Systems built a manufacturing vertical on Acumatica’s cloud ERP platform
"Some pundits are skeptical about partners building cloud ERP verticals. JAAS Systems could care less - these days, they're the official manufacturing edition for Acumatica cloud ERP. Here's why JAAS bet on Acumatica, and cloud manufacturing."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  digital  skills  training  the  new  professional  it  as  a  service  manufacturing 
5 days ago
The Cloud and Open Source Powder Keg
"Three years ago in June, a venture firm gathered together a small group of media, vendor representatives and analysts, including RedMonk, to discuss its thesis on the importance of open source as a mechanism for adoption in commercial settings. After a presentation of its own model, a partner from the venture firm moderated a panel of senior executives from its commercial open source portfolio companies. Each described in detail how open source had enabled and transformed its adoption cycle within the enterprise at the expense of proprietary alternatives."
5 days ago
In Salesforce We Trust: How Culture Feeds the Bottom Line - UpperEdge
"Salesforce’s greatest success has been the level of loyalty and trust that they have built and branded themselves with. In the functional area they are operating in, their success depends on the success of their customers. And customers need to know that their IT vendor has their best interests in mind, too. However, it is still important to take a step back and make sure that the contractual language that both parties are signing reflects the trust and transparency that Salesforce is built on."
6 days ago
Reframing the Digital Transformation conversation in 5 steps
"You need a plan to integrate your digital transformation project so that it works with your legacy systems. Your plan should draw on agile thinking while still satisfying the financial demands of the C-suite. Think in terms of short time scales and multiple iterations. Don’t fear experimentation or failure"
#techerati  digital  transformation  strategy  events  leadership  disruption  storytelling 
6 days ago
The Case for Transparency in End-User License ...
"As we're seeing with the many recent privacy gaffes by global mega corporations, EULAs written only to be read or understood by lawyers are causing massive consumer distrust. These companies are fulfilling compliance obligations at the expense of their customers' ability to fully understand what they're agreeing to. While this may be a good corporate legal strategy, the approach makes many of us (myself included) unwilling to participate fully with their products."
7 days ago
Tech apprenticeship schemes – should they be hired or fired?
"While apprenticeships would seem to be a useful tool to close the tech skills gap, governments on both sides of the Atlantic seem to be struggling to get it right."
digital  skills  and  training  future  of  work  hcm  the  talent  management 
7 days ago
Visibility: If Only I Could See
"Improved visibility allows teams to see information and take action. When done well, a visibility project improves outcomes and collaboration. The caution is that the word “visibility” is over used, and there are many solution options. The market is over-hyped and often companies are not clear in their selection criteria."
network  of  networks  new  technologies  analytics  control  data  governance  supply  chain  visibility 
7 days ago
Dozens of companies leaked sensitive data thanks to misconfigured Box accounts | TechCrunch
"The discoveries were made by Adversis, a cybersecurity firm, which found major tech companies and corporate giants had left data inadvertently exposed. Although data stored in Box enterprise accounts is private by default, users can share files and folders with anyone, making data publicly accessible with a single link. But Adversis said these secret links can be discovered by others. Using a script to scan for and enumerate Box accounts with lists of company names and wildcard searches, Adversis found more than 90 companies with publicly accessible folders.

Not even Box’s own staff were immune from leaking data."
8 days ago
Is digital transformation sticking to the wall, or losing its meaning? Debating digital data with Brian Solis
"Brian Solis is a good sport with interesting data. That's the ingredients for a fresh back-and-forth on the merits of digital transformation. Here's what The Altimeter Group has learned about how digital change happens, and the obstacles in the way."
analytics  planning  and  data  analysis  crm  customer  experience  digital  transformation  -  frictionless  enterprise 
8 days ago
A Tale of Two SAPs
"Last week played out like a tale of two cities at SAP, especially for those who are employees or members of the large and engaged SAP community. For some it was the best of times, for others it was the worst of times. How you felt might have depended on if you were hobnobbing with the likes of Ashton Kutcher, Oprah Winfrey, Richard Branson, former President Barack Obama and others at the SAP Qualtrics X4 Experience Management Summit in Salt Lake City, or if you were showing up for work to discover that you had been restructured out of a job."
8 days ago
The platform play: How to operate like a tech company | McKinsey
"The team shifted its working model and started running the payments platform as an internal business that served all the different parts of the bank (think payments as a service). This approach made it clear where to focus specific tech interventions: removal of nonstrategic IT applications; modernization and accelerated shift of the target applications into the cloud; connectivity to enable swapping solutions in or out easily; and, most important, a major step-up in feature/solution development for the internal business clients. This platform-based way of running the business was then progressively rolled out across the group. Prioritization is set by the top team (because empowerment does not mean anarchy), and all IT interventions are run the same way, to ensure consistency and replicability."
9 days ago
Enterprise hits and misses – retail gets a once-over, and Facebook asks for a privacy do-over
"This week - retail strategy comes into focus in our retail content blowout. Facebook vows to take a privacy do-over, while the abuse of privileged credentials raises red flags for enterprise security. Your whiffs include a sublime series of bonehead alerts."
data  privacy  hits  and  misses  retail  e-commerce  the  omni-channel  security  social 
9 days ago
Why Empathy in Open Source Matters More Than You Think
"Willingness to build empathy into your processes can have enormous, real-world consequences. I recently heard a fantastic talk by Nickolas Means about the Three Mile Island disaster. Most of the popular analyses of the incident trace the root cause to “human error” and stop there. But here’s the thing: chalking things up to human error is lazy. It’s much harder, and more insightful, to prod further at why those human errors occurred."
cloud  native  culture  devops  sponsored 
9 days ago
SAP ups mobile ante with SAP iOS SDK, Android SDK
"Jon Reed, co-founder and principal analyst at Diginomica, found it especially frustrating that SAP was slow in releasing an Android SDK"
10 days ago
Modeling humans for personalized medicine – a prescription for trouble?
"Digital Twin technology for modeling individual people, or “personalized medicine,” is a concept for simulating the whole."
healthcare  transformation  iot  robotics  and  ai  machine  intelligence 
10 days ago
Smart 'unhackable' car alarms open the doors of 3 million vehicles to hackers | ZDNet
The discovery of simple, relatively straightforward vulnerabilities in the products' API, known as insecure direct object references (IDORs), permitted the researchers to tamper with vehicle parameters, reset user credentials, hijack accounts, and more.
10 days ago
Most of AI’s business uses will be in two areas | McKinsey
"The business areas that traditionally provide the most value to companies tend to be the areas where AI can have the biggest impact. In retail organizations, for example, marketing and sales has often provided significant value. Our research shows that using AI on customer data to personalize promotions can lead to a 1 to 2 percent increase in incremental sales for brick-and-mortar retailers alone. In advanced manufacturing, by contrast, operations often drive the most value. Here, AI can enable forecasting based on underlying causal drivers of demand rather than prior outcomes, improving forecasting accuracy by 10 to 20 percent. This translates into a potential 5 percent reduction in inventory costs and revenue increases of 2 to 3 percent."
10 days ago
Unparalleled Insights and Advice: The 2019 ERP Experts Survey by TEC
"What are the latest ERP technologies and how will they disrupt the enterprise market in 2019? And what does it take to have a successful ERP selection and implementation project? Read what the ERP expert community has to say about these and other, related questions."
10 days ago
How Edge Computing Will Deliver on the Promise of 5G
"That’s because it’s not meant for us. Like most technological advancements, industry will come first. The promise of 5G is in swarms of drones and fleets of autonomous vehicles. It’s in lightweight industrial wearables that process crucial information rapidly. It’s in robots. And, yes, it’s in the augmented reality game we’ve all been waiting for, “Harry Potter: Wizards Unite.”

This promise of 5G will be most likely delivered on the edge, taking it from conference marketing to real-world feasibility. In fact, 4G can already deliver a 5G-like experience with edge computing."
That’s  because  it’s  not  meant  for  us.  Like  most  technological  advancements  industry  will  come  first.  The  promise  of  5G  is  in  swarms  drones  and  fleets  autonomous  vehicles.  lightweight  industrial  wearables  that  process  crucial  information  rapidly.  robots.  yes  augmented  reality  game  we’ve  all  been  waiting  “Harry  Potter:  Wizards  Unite.”  This  be  likely  delivered  on  edge  taking  it  from  conference  marketing  to  real-world  feasibility.  fact  4G  can  already  deliver  a  5G-like  experience  with  computing.edge  iot  events 
12 days ago
Vodafone’s 2019 IoT Barometer Reflects Robust Growth In The Enterprise
"
85% of enterprises who develop deep expertise with IoT succeed at driving revenue faster than competitors.
81% of enterprises say Artificial Intelligence streamlines interpreting and taking action on data insights gained from IoT systems and sensors.
68% of enterprises are using IoT to track the security of physical assets, making this use case the most common across enterprises today.
Transport & Logistics and Manufacturing & Industrials saw the most significant increase in adoption between 2018 and 2019."
business  featured  posts  technology  software  trends  &  concepts  5g  artificial  intelligence  iiot  industrial  internet  of  things  iot  enterprise  adoption 
12 days ago
Retail transformation roundup – insights from the latest retail projects and earnings news
"Retailers walk a thin line between encouraging results and omni-struggles. Here's my top picks and lessons learned from diginomica's retail transformation coverage."
analytics  planning  and  data  analysis  crm  customer  experience  retail  e-commerce  the  omni-channel 
12 days ago
A Hazardous Waste: An Overview of ICL’s Failed SAP Implementation
"While there is no magic bullet for preventing an IT disaster, understanding why major transformational programs fail is a great first step"
system  integrators  chemical  industry  chemicals  failed  erp  implementation  ibm  lawsuit  it  disaster  sap 
12 days ago
Control Towers: If Only There Was A Clear Definition
"Companies are drowning in data, but struggle to get insights. As shown in Figure 3, companies struggle to get data to make decisions. The focus is on functional metrics, but most are unable to get to overall supply chain metrics. For example, only 29% of manufacturing companies can access total cost data and 31% struggle to see the impact of business decisions on inventory. So, one business use case for control towers is accessing supply chain key performance indicators. The average company has five-to-seven Advanced Planning Systems (APS) and twelve Enterprise Resource Planning (ERP) Solutions. While performance monitoring is not the most common use case for a control tower project, the gap exists."
global  supply  chains  inventory  management  market-driven  analytics  control  tower  performance  measurement  chain  excellence  visibility 
13 days ago
The Most Frustrating Things for B2B Buyers
"While there is more information available than ever, buyers find it really hard to find what they are looking for. This is not a vendor-only problem. It’s an industry problem, and maybe even an internal one for the buying team. We know that buying efforts blend research done internally (‘what do we know already’), with vendors, and with independent influencers). Collectively, this mix makes buying hard."
go-to-market  b2b  buying  process  content  marketing  frustration 
13 days ago
Gen Z willing to provide their personal data for more personalized experiences
"Gen Z -- the born-digital generation -- expects a “more human” experience online. So, if this is true, the bigger question for future generations is what it means to be human in a digital world."
social  enterprise 
14 days ago
74% Of Data Breaches Start With Privileged Credential Abuse
"Enterprises who are prioritizing privileged credential security are creating a formidable competitive advantage over their peers, ensuring operations won’t be interrupted by a breach. However, there’s a widening gap between those businesses protected from a breach and the many who aren’t. In quantifying this gap consider the typical U.S.-based enterprise will lose on average $7.91M from a breach, nearly double the global average of $3.68M according to IBM’s 2018 Data Breach Study."
business  featured  posts  technology  software  trends  &  concepts  centrify  cybersecurity  ibm  2018  data  breach  study  louis  columbus'  blog  privileged  access  management  in  the  modern  threatscape  report  credential  abuse  security 
14 days ago
MariaDB CEO on the open source enterprise – we can bridge the gap between bare metal and microservices
"The MariaDB OpenWorks show brought a flurry of news and open source drama. During my talk with MariaDB CEO Michael Howard, I asked him about an underreported storyline: MariaDB's commitment to Kubernetes and microservices."
cloud  platforms  -  infrastructure  and  architecture  devops  nosql  the  open  source  stack 
14 days ago
5 Commercial Terms to Address in Workday Negotiations
"In an ideal world, you could obtain a current and complete price list, but Workday keeps this close to the vest and will not readily provide an itemized price list. However, they have provided customers with some level of visibility into list prices, so it is worth pressing Workday to at least provide the list price for each product listed in their proposal.

Ambiguous price lists are common among vendors, but unlike many other ERP providers, Workday’s list prices can vary per product"
workday  commercial  terms  contract  negotiations  renewal  enterprise  agreements  it  sourcing  vendor  management  licensing  negotiation 
14 days ago
HoloLens, the US Department of Defense, and the Enterprise: How the Future of War Defines the Future of the Enterprise | EAConsult
"That’s changed dramatically in the last year, as Microsoft has begun rolling out a series of enterprise-class apps that showcase the spectacular capabilities of mixed reality in the enterprise. The culmination of Microsoft’s efforts came with the rollout this week of HoloLens 2, a significant upgrade that will please nerds and non-techys alike. The result, in a nutshell, is that if there’s a strong business case for hands-free work that involves team or collaborative interactions blending the real world with the virtual one – such as repairing, operating, training, and designing processes for manufacturing shop floors, warehouses, retail stores, or, wait for it, the battlefield – Microsoft’s mixed reality headsets are going to have an impact."
15 days ago
Enterprise hits and misses – Mobile World Congress pushes 5G, workers go rogue on their messaging apps
"This week - Mobile World Congress flaunts 5G and Hololens, but political and ethical questions abound. Workers go rogue on messaging apps, and: an essential piece on designing inclusive enterprise events. As always, some delightful/scary whiffs."
hits  and  misses 
15 days ago
Musings - SAP democratizes Product Development - what does it mean for Customers?
"When SAP announced the Qualtrics acquisition I joked with McDermott on a briefings call, how he felt as head of product. He hesitated a moment, then laughed it off…. But the new reality at SAP is now that falls into three large product development areas – something that has not happened in over 20 years. "
c4hana  constellation  research  fieldglass  future  of  work  holger  mueller  hybris  musings  nextgen  apps  s4  hana  sap  ariba 
15 days ago
The coming Enterprise Software Hurricane
"In the book, I point out that “tilting the bell curve of customers” to move Bystanders into the Risk Taker and Modernizer categories is SAP’s big short term opportunity. The book has several ideas for SAP to do so. Other on-prem vendors have similar opportunities in their own customer bases. And, whoever does it quickly in their customer base will also have a shot at attracting Risk-takers and Modernizers from other on-prem competitors. However, as these vendors introduce new offerings and messages, SaaS, TPM and other vendors won’t stand still – they will update their own offerings to remain competitive."
featured  posts  technology  software  cloud  computing  enterprise  (ibm  microsoft  oracle  saas  sap 
20 days ago
Exclusive – how Innovative Composite Engineering excels at manufacturing quality and security with IQMS
"Success in manufacturing is not for the timid or the laggards. But IQMS ERP customer Innovation Composite Engineering has found a winning formula. Here's what they told me about their keys to success, from traceability to security to business intelligence."
digital  enterprise  in  the  real  world  internet  of  things  security  use  cases  manufacturing 
20 days ago
How to Design Inclusion into a Tech Event
"“A diverse lineup of speakers is one thing. We try to be diverse but we’ve ended up focusing more on gender diversity than other measures of diversity,” Kennedy said.

A part of a growing trend, at least in the tech space, DevOpsDays London works to give away a lot of tickets, reaching out to groups like Women Who Code and Black Girls Code. When the conference organizers had leftover money, they decided to give away even more tickets in 2018, allowing anyone to self-identify as under-represented or unwaged."
culture 
20 days ago
The First Three Steps in B2B Buying
"Gartner research on B2B Buying Behavior shows that Buying teams consistently take three steps early in their buying process as they move from inspiration to exploration (or even early evaluation or engagement):

Discussions with colleagues trigger new efforts.
They discover or look for insights from people they perceive to be independent experts
They research specific vendors directly, usually via the vendor Web site"
go-to-market  buying  process  collaboration  infleuncers  inspiration 
21 days ago
Taming the multi-cloud monster – organic adoption vs. bureaucratic control
"Balancing the need for cloud controls and management with the convenience, speed and dynamism that drew users to cloud services in the first place."
cloud  platforms  -  infrastructure  and  architecture 
21 days ago
Video of my SaaStr 2019 Presentation: The Five Questions Startup CEOs Worry About
"A few days ago, Jason Lemkin from SaaStr sent me a link to the video of my SaaStr Annual 2019 conference presentation, The Five Questions Startup CEOs Worry About. Those questions, by the way, are:

When do I next raise money?
Do I have the right team?
How can I better manage the board?
To what extent should I worry about competition?
Are we focused enough?

Below is the video of the thirty-minute presentation. The slides are available on Slideshare."
ceo  competition  leadership  management  saas  saastr  strategy  venture  capital 
21 days ago
Retailers Pick Microsoft over Amazon but Here Comes Google - UpperEdge
"IT executives and procurement departments in the retail industry are intentionally leaving AWS off the table when considering a cloud platform, fearing the idea of heavily relying on Amazon and directly adding to their biggest competitor’s already significantly higher revenue. Microsoft is capitalizing on these fears and finding great success in the retail industry. When it comes to cloud platforms, they essentially have a monopoly in retail."
22 days ago
Smart cities – focus on people, not tech, says policy conference
"Chris Middleton presents the first of two reports from the Westminster eForum on Smart Cities."
analytics  planning  and  data  analysis 
22 days ago
ABM is good, but CBM -- courage-based marketing -- is better | ZDNet
"Marketing as a function is not the same. It would be unrecognizable to the people who wrote the text books on marketing, years ago. Today, its less instinct and more math, its crowdsourcing and collaboration. And, as Brian Fetherstonhaugh of Ogilvy One has spoken and written about, it is no longer about the four Ps (product, place, price, and promotion) but about experience, everyplace, exchange, and Eeangelism. Time to rewrite the text books? I think so."
22 days ago
NetSuite report at NRF
"This data clearly shows that personalization is a hard thing to get right. But maybe we’re trying too hard. A few years ago, an article in Harvard Business Review, “Stop Trying to Delight Your Customers,” by Matthew Dixon, Karen Freeman, and Nicolas Toman, said, “…[customer] loyalty has a lot more to do with how well companies deliver on their basic, even plain-vanilla promises than on how dazzling the service experience might be.” Quite right. Attempting to dazzle with service people or bots can backfire."
business  cloud  computing 
23 days ago
Enterprise hits and misses – AI gets field lessons, Huawei gets scrutiny and flat hierarchies get a reality check
"This week's enterprise buffet includes AI field views and a fresh look at flat hierarchies. Plus: what Huawei's security debate means for IT leaders. Your whiffs include some huge privacy gaffes, including one in flight."
hits  and  misses 
23 days ago
Workers use unapproved messaging apps to get their work done | ZDNet
"So what is the solution? Install an intranet with messaging functionality that mobile-first workers can use to communicate? Or install policies on employee's mobile devices so that they can only use authorized apps and features?

As long as employees can get their work done, then perhaps letting them use the tools they need to work efficiently will be the best option for them. As long as they are not in tightly regulated environments, would you let your employees do their best work – with the tools they already use?"
23 days ago
Top 25 IoT Startups To Watch In 2019
"The most successful IoT startups selling into enterprises excel at orchestrating analytics, Artificial Intelligence (AI), and real-time monitoring to deliver exceptional customer experiences. As a group, these top 25 IoT startups are showing early potential at enabling profitable new business models, revitalizing industries that have experienced single single-digit growth recently. Each of these startups is taking a unique approach to solving some of the enterprises’ most challenging problems, and in so doing creating valuable new patents that further fuel IoT adoption and growth."
business  featured  posts  technology  software  trends  &  concepts  internet  of  things  startups  louis  columbus'  blog  top  25  iot  2019 
24 days ago
Seven key practices for lifelong learners | McKinsey
"Many studies have confirmed that it is not intelligence that creates expertise but effort and practice—that is, hard work.4 The most successful people devote the most hours to deliberate practice, tackling tasks beyond their current level of competence and comfort, observing the results, and making adjustments.5 Such studies show that intelligence can be developed and that there are no limitations on what we can learn throughout our lives. Indeed, the brain is like a muscle that gets stronger with use, and learning prompts neurons in the brain to make new connections."
24 days ago
Speed as a competitive edge – how Fabuwood Cabinetry uses modern ERP as a data platform
"You wouldn't think getting an edge in quality kitchen cabinetry is about speed. Or that ERP success is about becoming a customer-facing data platform. But as I learned from Acumatica customer of the year Fabuwood, both are achievable."
cloud  erp  financials  and  supply  chain  retail  e-commerce  the  omni-channel  use  cases  manufacturing 
24 days ago
Should We Be Worried about Pricing Algorithms Colluding?
"The researchers point out that the laws in both Europe and the U.S. only bar explicit, intentional collusion — and not this intuited, no-communication collusion, “on the grounds that it is unlikely to occur among human agents and that, even if it did occur, it would be next to impossible to detect.”

But is that same leniency still appropriate in a world of automated algorithms? Their paper acknowledges that “Though no real-world evidence of autonomous algorithmic collusion has been produced so far, antitrust agencies are actively debating the problem.”
culture  machine  learning 
24 days ago
To Mitigate Advanced Threats, Put People Ahead of Tech
"To ensure visibility, enterprises can take the following steps:

Enable logging and store logs in a consumable way.
Understand where to have visibility and how best to take advantage of it.
Know what data the devices on your network can provide so that you can understand what you can see and know where you’re exposed.
Once you have identified the data you have access to, store it for as long as you can."
25 days ago
Alexa, can you give me a daily enterprise tech Flash Briefing? “Not exactly, but you may like these podcasts.”
"Hey enterprise pros - like the idea of a personalized audio briefing? So do I. Alexa's Flash Briefings lack enterprise content, but there's still a nice mix of tech and business updates to be had. Here's some tips for getting started, and a look at my setup."
content  marketing  digital  skills  and  training  productivity  the  new  professional  it  as  a  service 
25 days ago
There's no ops like NoOps: the next evolution of DevOps | ZDNet
"I asked Greg Nist, director of training at MarkLogic, to explain the advantages of a NoOps approach. He points to NoOps as the next evolution of the development model from DevOps. "Companies that have adopted the DevOps model have seen significant benefits compared with the siloed, waterfall model," he points out. "DevOps blends the role of developer and operator to increase accountability and speed time of deployments of innovative products, which provides true value-add to the company and the customer."
25 days ago
Flat hierarchies – progressive organizational thinking or digital’s ‘flat earth’ theory?
"The notion of flat hierarchies is de rigeur at the moment, not least in the digital start-up space. But the first signs of a backlash are starting to make themselves felt as it becomes clear the approach is not quite the panacea for innovation that some initially thought."
future  of  work  hcm  and  the  digital  talent  management 
26 days ago
SAP’s S/4HANA Migration Incentives - Carrots Now and Sticks Later? - UpperEdge
"With leverage high, many SAP customers are choosing to self-audit for traditional compliance exposure as well as accept SAP’s Indirect Access business practice and take Indirect Access resolution head-on during S/4HANA negotiations. While SAP has been amenable to resolving traditional compliance gaps and Indirect Access altogether, they have also been taking aggressive postures on how much exposure customers have, and as a result, how much it’s going to cost customers to come to resolution. SAP customers need to come to the table educated on their risk, strategize on when to put Indirect Access on the table, and negotiate based on their actual exposure — which is typically not aligned with SAP’s aggressive posture."
26 days ago
Polishing brand ERP
"As an industry, we have implemented or upgraded ERP software tens of millions of times. It is absurd that we tolerate the failure rates and cost overruns that has become synonymous with ERP. Every aspect of ERP was a reason to gouge – close to 100% gross margins on software, ridiculous MPLS circuit and storage pricing, you name it. Offshore vendors who could show CMM Level 5 continuous improvements suddenly forgot that discipline when it came to ERP support. Much of what is delivered by SIs and outsourcers can and should be automated – see several ideas here"
featured  posts  technology  software  accenture  eds)  enterprise  (ibm  (other  vendors)  microsoft  offshoring  oracle  outsourcing  sap 
27 days ago
Getting closer to guidelines on ethical AI
"AI is moving fast enough that our ethical framework is falling behind. Here's a critique of four AI characteristics, and a new way of thinking about AI ethics."
governing  identity  privacy  and  security  machine  intelligence  ai  robotics 
27 days ago
The economics of a Green New Deal | Beagle Research Group, LLC
"We’ll still need fossil fuels for making advanced materials like rubber for cars, but we’ll need to burn far less. So because we’ll still need the fossil fuel industry, we need to put our heads together and come up with a plan that reduces the industry’s impact while keeping parts of it running strong. It’s the only way we can have a smooth transition. Unfortunately, we aren’t discussing that plan though it’s the 800 pound gorilla in the room and the thing all else depends on."
27 days ago
The Internet of Things on the Edge
"The IoT cloud providers edge solutions are focused on providing customers with an integrated total solution that includes device to edge to cloud. They are making it easier for customers to build, deploy and manage IoT devices that connect with their cloud platform. It is a compelling story for many customers looking to quickly roll out a new connected product. However, the risk for this integrated solution is the long-term vendor lock-in it creates."
edge  computing  technology  contributed 
28 days ago
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