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Capgemini’s Warner on the AI voice imperative – brands are falling behind on conversational commerce - by @jonerp
"Retailers aren't moving fast enough with conversational commerce. That's the message from Capgemini's Shannon Warner - and she's got the data to back it up. Here's my NRF 2018 review."
machine  intelligence  and  ai  professional  services  retail  e-commerce  the  omni-channel 
february 2018 by jonerp
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