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Throw out Generation Z stereotypes and make friends with Alexa – @NRFnews retail market insights - by @jonerp
"At NRF 2018, the retail apocalypse gave way to a more optimistic narrative. But as the data from NRF's consumer behavior panel showed, today's consumer has raised the bar. How can retailers close the expectation gap?"
crm  and  customer  experience  e-commerce  mobile  retail  the  omni-channel 
february 2018 by jonerp
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