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Retailers are finally catching on to employee experience – but there’s a knowledge gap ahead - by @jonerp
"If your employees are unhappy or poorly trained, forget about customer experience. At NRF 2018, Nudge Rewards made their case on how to solve the knowledge gap between customers and employees. It's all about the app."
e-commerce  future  of  work  hcm  and  the  digital  retail  omni-channel 
march 2018 by jonerp
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