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The first industry mandates for the Future of Operations in the Robotic Age - by @pfersht
"From the C-Suite to the manager, enterprises need people who appreciate and understand the value of data

Success in achieving the OneOffice future requires a blend of strategy, business design, and technology skills to re-think and re-configure core processes with a singular focus on improving the customer experience v. just cutting costs."
november 2017 by jonerp
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