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The dilemmas of the modern enterprise buyer, part one - with Hank Barnes of Gartner
"In part one of his first-ever podcast with Hank Barnes of Gartner, Reed and Barnes revisit their multi-year dialogue on the dilemmas of the modern enterprise buyer. Barnes has fresh research on modern buyers, including unsettling updates on project failures and buyer complacency. He also has fresh buzzwords for Jon to call out and break down, including "continuous buying" and "continuous customer behaviors." The guys also debate just how informed the modern buyer is, with Barnes landing on the side that "informed buyer" is aspirational at best. They both agree the vendors lack control - but still need to engage, but on new terms driven by customer needs."
4 days ago by jonerp
A Very Cold Take on IBM, Red Hat and Their Hybrid Cloud Hyperbole – Platformonomics
"But the biggest problem for IBM and Red Hat’s hybrid cloud software ambitions is not Cloud Foundry and Docker, but cloud hyperpowers AWS, Azure and GCP. Containers are fun and irresistible in the Lego-like metaphors they evoke, but they provide no higher-level services, and many will argue are just a brief layover on the way to serverless computing as the native programming model for the cloud. The hyper-scale clouds can sling containers back and forth just as well and probably better, plus they also have an incredibly rich and every-expanding array of higher-level services (e.g. things like databases which many customers find useful). IBM Cloud has struggled both to keep up with the real clouds’ portfolio of services and to just keep IBM Cloud’s minimalist services up and running. Gartner cautions: “IBM has, throughout its history in the cloud IaaS business, repeatedly encountered engineering challenges that have negatively impacted its time to market.” Red Hat brings no services DNA nor higher level services to help with this problem. OpenShift doesn’t “change anything” about IBM’s ability to compete with the hyper-scale public clouds."
5 days ago by jonerp
Red Hat-IBM deal closes, both promise a friendly coopetition
"Red Hat product teams will make decisions on their own product lines and how they contribute to open source projects, according to Krishna. "That side is easy," he said. "The real question comes down to our behavior with partners and clients."
Arvind Krishna, IBMArvind Krishna

The industry is marked by coopetition today, and IBM and Red Hat executives said they will follow that path."
5 days ago by jonerp
Fed Chair Raises ‘Serious Concerns’ About Facebook’s Cryptocurrency Project - The New York Times
"Facebook is facing a growing chorus of doubts about its new Libra cryptocurrency project from authorities around the world, ahead of two congressional hearings on the initiative next week.

On Wednesday, the chair of the Federal Reserve, Jerome Powell, said Libra raised a host of “serious concerns” around “money laundering, consumer protection and financial stability.”
5 days ago by jonerp
Inside ServiceNow and Microsoft’s Intensifying Alliance - UpperEdge
"I would not be surprised if ServiceNow also eventually joins Microsoft’s Open Data Initiative that currently includes a commitment made by Microsoft, SAP and Adobe to use the same data model so shared customers can easily move information through their systems.

I will be keeping a close eye on how this partnership evolves and most likely further grows moving forward. It will be important, especially as ServiceNow’s use of Azure expands to more markets and enterprise customers, that current and future customers push their points of contact in ServiceNow to bring additional clarity on what expected benefits are to come and possibly at what cost, if any."
5 days ago by jonerp
Host Analytics' new CEO Grant Halloran - the best-of-breed EPM midmarket will fuel our growth
"Host Analytics knows how to keep the enterprise software market interesting in July. A new CEO appointment brings clarification on what midmarket companies need from cloud EPM - and how Host Analytics intends to serve them."
5 days ago by jonerp
The DIY movement in IT – what does it take to succeed ?
"If you are modernizing your IT function to enable a largely DIY culture – your economic model will probably need teams to be self sufficient on dev and ops, as opposed to one team having all the fun developing cool stuff and another doing the grunt work supporting it and answering the pager.

Will your software engineers hang around long enough if they are woken up at 3 AM by their buzzing pagers ? Do they have the skills to continuously automate ( the SRE types ) ? As you build follow-the-sun teams across the world – will your engineers have the skills and patience to work with people who are across time zones ? As you become more geographically distributed – will they be ok being further removed from the users for whom they are building software?
featured  posts  technology  software  uncategorized 
5 days ago by jonerp
Significant barriers to health data sharing and collaboration remain even with blockchain touted as catalyst
"Like all potential blockchain applications, healthcare has suffered through a cycle of exuberance and disillusionment that aligns with broader bitcoin-induced hype that peaked in early 2017. However, the intervening years have only added fuel to the need for some form of technology that can simultaneously exploit the explosion of digital healthcare data to foster new treatment and efficient delivery, but also maintain patient control over such deeply personal information. Blockchain by itself seems incapable of delivering on these conflicting needs, however new research sees blockchain as the foundation for a healthcare data marketplace that would allow patients to control third-party access to data records for a price."
5 days ago by jonerp
Privacy Groups Call On The US Government To End Its Use Of Facial Recognition Tech On The Public
"A coalition of privacy and civil liberties organizations this week called on the US Department of Homeland Security to suspend its use of facial recognition on the general public. Public campaigns — one organized by digital rights group Fight for the Future, and another by the Electronic Privacy Information Center (EPIC), and others — were launched ahead of a House Homeland Security Committee hearing Wednesday to question officials with the Transportation Security Administration, Customs and Border Protection, and the Secret Service for the agencies’ broad use of the technology in the US."
5 days ago by jonerp
Welcome to the third wave of business analytics
"The process businesses use to dive into their data has swung from tight control to a near free-for-all. There is a better way."
5 days ago by jonerp
How to Implement a Design Sprint Approach to AI
"Day One: Discovery. Following a pre-kickoff, gather the AI team for this structured conversation, which will create a path for the week. Start with the long-term goal, map out the challenge, ask your domain experts to share their knowledge, and pick a sprint goal — an ambitious yet manageable piece of the problem that can be solved this week. The mapped-out challenge should include business requirements, expected outcomes, data sources, deployment scenarios, potential opportunities, and risks."
culture  machine  learning  contributed 
5 days ago by jonerp
Is Zoho the Future of Enterprise Software? | EAConsult
Is Zoho One enough for every business on the planet? There are some significant gaps – core ERP for manufacturing being one of them. Industry-specific functionality is also lacking. But on the whole, if you’re a small or medium-sized business, Zoho definitely has something for you. It’s safe to say that combining Office 365 and Dynamics 365 would probably unleash more functionality than Zoho One, but at a much greater price. But not every SME needs all that Dynamics and Office can offer – heck, most Office users, myself included, actually use an increasingly small percent of the total functionality on a day to day basis. That’s in part because Office 365 keeps upgrade itself and adding new features (like Teams, the Skype killer, and we can all agree that will be a much needed mercy killing) and because I honestly don’t have the time or the inclination to try to learn how to unlock all those bells and whistles. Likewise many enterprise software users – just give them the tools to do the job, and leave the bells and whistles for the nerds and the specialists."
6 days ago by jonerp
SAP SuccessFactors HANA migration is done - hyperscale is next
"SAP SuccessFactors completed a long-awaited migration to HANA in March - now it's going hyperscale with containers, Kubernetes and microservices"
6 days ago by jonerp
The DIY movement in IT – what does it take to succeed ?
"There are not a lot of talented software engineers to begin with. Attracting those few good people – be it a fresh CS grad or a veteran developer or product manager – to your company takes a lot more than throwing a lot of money at the problem. Your company may be the best retailer, or bank or automobile manufacturer on the planet.

Do these engineers you are trying to hire know of you as a place that works on cutting edge technology – and all that comes with it like great techies as your colleagues, modern work spaces, a thriving tech community and culture , cool perks and so on ? Do you have credibility in the market as an employer who invests in training people to keep up with the changing market ? Building that brand is real hard work and it takes significant time and investment . It is not a commitment you can make lightly."
uncategorized 
6 days ago by jonerp
Want to survive the AI era? YOU have a simple choice to make...
"Saving our jobs when they become "AI-able"

So the automation/AI marketing spiel is firmly espousing that our jobs will be so much richer when we offload as many of our “operational” activities to RPA loops and self-learning algorithms. Isn’t it so cool that all these new un-computerizable activities will just magically appear to fill our job voids to make our lives so much more enriched and fulfilling?

The truth is that people will only truly buy-in to AI and automation when they are secure enough to hand off a lot of the tasks they currently do, with the transition to the new work already in place to maintain their relevance and value to their employer."
7 days ago by jonerp
Enterprise hits and misses - Walmart gets the e-commerce blues, and the future of work gets reframed
"This week - Walmart has an e-commerce reckoning, while the Internet has another crummy week of excuse-filled outages. The future of work gets a provocative reframing. Your whiffs include buzzword-proof goggles."
7 days ago by jonerp
Salesforce Now Has Over 19% Of The CRM Market
"72.9% of CRM spending was on software as a service (SaaS) in 2018, which is expected to grow to 75% of total CRM software spending in 2019.
Worldwide enterprise application software revenue totaled more than $193.6B in 2018, a 12.5% increase from 2017 revenue of $172.1B. CRM made up nearly 25% of the entire enterprise software revenue market."
business  featured  posts  technology  software  trends  &  concepts  adobe  marketing  crm  customer  relationship  management  hubspot  louis  columbus'  blog  oracle  salesforce 
7 days ago by jonerp
The Navy’s USS Gabrielle Giffords and the Future of Work - The Atlantic
"Minimal manning—and with it, the replacement of specialized workers with problem-solving generalists—isn’t a particularly nautical concept. Indeed, it will sound familiar to anyone in an organization who’s been asked to “do more with less”—which, these days, seems to be just about everyone. Ten years from now, the Deloitte consultant Erica Volini projects, 70 to 90 percent of workers will be in so-called hybrid jobs or superjobs—that is, positions combining tasks once performed by people in two or more traditional roles."
8 days ago by jonerp
Whatever happened to the CIO?
"According to one study, the number of CIOs on the board has plummeted from 71% to only 58% over the last two years alone. How is this situation being reflected in the changing role of tech leaders?"
8 days ago by jonerp
Robots may care for you in old age – and your children will teach them
"If a robot is to help take care of people in old age, then the range of problems it will encounter in the home will vary enormously compared to these training situations. During the course of a day, robots might be expected to do everything from making a cup of tea to changing the bedding while holding a conversation. These are all challenging tasks that are more challenging when attempted together. No two homes will be the same, which will mean robots will have to learn fast and adapt to their environment. As anyone sharing a home will appreciate, the objects you need won’t always be found in the same place – robots will need to think on their feet to find them."
8 days ago by jonerp
5 Skills You Need to Master to Start a Successful Career in IoT
"Machine learning algorithms are applied to real-time or historical data to identify patterns and anomalies in the data and autonomously make decisions based on the identified correlations. Machine learning skills have experienced a 220% increase in demand over 2018 and are at the top of the in-demand IoT skills. The key languages that are commonly used for implementing machine learning and are worth mastering include Python, Java, and R."
data  development  edge  iot  technology  contributed 
9 days ago by jonerp
Walmart needs to make some e-commerce adjustments as $1 billion loss is rumored
"It’s customary for Walmart’s top brass to hype up the benefits of its 2016 $3.3 billion acquisition of e-commerce firm Jet as a strategic move that accelerated its digital and online capabilities. That makes the scuttlebutt that’s emerging of tensions between senior management centered on Jet and the wider e-commerce strategy all the more interesting."
9 days ago by jonerp
It was a really bad month for the internet | TechCrunch
"Then, Facebook and its entire portfolio of services — including WhatsApp and Instagram — stumbled along for eight hours during July 3 as its shared content delivery network was hit by downtime. Facebook took to Twitter, no less, to confirm the outage. Images and videos across the services wouldn’t load, leaving behind only the creepy machine learning-generated descriptions of each photo."
9 days ago by jonerp
Aon, Oxfam and Etherisc launch blockchain-based agricultural insurance
"Aon, Oxfam and Etherisc have launched blockchain-based agricultural insurance policies for smallholder farmers in Sri Lanka. Nearly 200 farmers have already enrolled in a solution which delivers micro-insurance to smallholder paddy field farmers who are at risk of losing their crops due to extreme weather."
blockchain  latest  news  agritech  aon  etherisc  farmer  insurance  oxfam  sanasa  small  holding  sri  lanka 
12 days ago by jonerp
SmashFly, the war for talent and the market for re-imagined recruiting solutions
"SmashFly's recent user conference reminds us how new the Recruitment Marketing space still is and also shows what innovative CHRO’s are pondering now and next."
12 days ago by jonerp
Amazon and Google antitrust concerns raised in RILA letter to FTC - Business Insider
" Some of the biggest retailers in America have thrown their weight behind antitrust investigations into Amazon and Google.

The Retail Industry Leaders Association (RILA), which counts Walmart, Target, and Best Buy among its members, wrote a 10-page letter to the Federal Trade Commission, saying it would be happy to assist with regulatory probes."
12 days ago by jonerp
The junior consultant debate - my two cents/penn'orth
"Are we still seeing too many juniors on projects? It's a time-worn accusation that gets resurrected from time to time. Here's Den's 2019 take."
12 days ago by jonerp
Microsoft Business Applications Summit 2019—Microsoft Dynamics 365 Business Update
"The Microsoft Dynamics business is expected to be over $2.5 billion in FY19, with the cloud enterprise software mix exceeding 50%. There is strong growth in enterprise resource planning (ERP) software billings and customer deployments. There is also the Microsoft AppSource marketplace with over 6,000 solutions from about 3,500 independent software vendor (ISV) partners."
12 days ago by jonerp
Tips from WIRED’s evergreen content strategy
"Is your content archive working harder than you’re giving it credit for? WIRED’s Director of Audience Development Indu Chandrasekhar recently shared that 40% of WIRED’s visits goes to content that’s at least a week old.

“We are dedicated to trying to figure out how to make WIRED’s 26-year-old archive—as well as everything new that we produce—really shine,” Indu says. She shared the process her team uses to make the most of their evergreen content."
analytics  that  matter  featured  parse.ly  tips  case  study  evergreen  content  webinar  wired 
13 days ago by jonerp
Robot ethics - tough questions in system design
"We’ve all seen apocalyptic headlines about robots and AI destroying jobs, and videos of supposedly sinister machines learning to walk, run, and jump (sometimes unsuccessfully). The prevailing narrative in a hysterical UK media – and to an extent in the US, where technology investment is allied with job creation – is that there is something malign about the next generation of machines."
13 days ago by jonerp
Integrating Different Perspectives
"But isn’t there a risk here? We also see challenges achieving consensus and managing through different objectives. Broad involvement could also derail projects, right?

Definitely.

But I think it can be managed. It requires, first and foremost, clear goals and objectives for the project to be declared and shared. These should be cast in “soft” stone–only to be revisited if significant business change has occurred."
go-to-market  new  customer  acquisition  product  marketing  impact  sales  effectiveness  and  enablement  b2b  decision  making  diversity  influence 
13 days ago by jonerp
SAP’s S/4HANA Activate Methodology: The Missing Pieces
"When we’re looking at the SAP Activate methodology, we can outline a few things that are missing. These missing pieces are important to understand because sometimes they can make or break your project. Only by understanding what’s missing in the methodology can we understand what we need to do to further the project."
sap  s  4hana  implementations  expert  witness  implementation  methodology 
14 days ago by jonerp
Enterprise hits and misses - event season takeaways revealed, as customers declare independence from vendors
"This week - a friction-filled event season reveals frictionless trends. Also: are customers declaring independence from vendors, via build-over-buy? Boeing is in a pickle, and CIOs are vanishing (from boards). Your whiffs include LinkedIn's supposedly relevant feed."
14 days ago by jonerp
The Windows 10 security guide: How to safeguard your business | ZDNet
"How do you configure Windows 10 PCs to avoid common security problems? There's no software magic bullet, unfortunately, and the tools are different for small businesses and enterprises. Here's what to watch out for."
14 days ago by jonerp
DOJ expands its Boeing 737 Max probe to the Dreamliner, report says
The US Justice Department has reportedly subpoenaed Boeing for records on the production of the 787 Dreamliner, signaling an expansion of its Boeing 737 Max criminal investigation to the airline's larger, luxury aircraft. Citing two sources, the Seattle Times on Friday said there have been "allegations of shoddy work" and corner-cutting on Dreamliner production in South Carolina.
15 days ago by jonerp
Business as usual is overhyped - revisiting my digital transformation debate with Brian Solis
"The debate about digital transformation hype matters. Customers need to see through the vendor hyperbole - and determine the best response. Time to share road lessons - and more data from Brian Solis."
15 days ago by jonerp
Defining a public-cloud strategy: An interview with Michael Orno of Denmark's Statens IT | McKinsey
"In this interview, Michael Ørnø, director at Statens IT, describes the urgent need for governments to follow Denmark’s lead and define a cloud strategy. The Danish strategy recognizes the importance and large potential of tapping into public clouds while also acknowledging the risks, stressing the need to reduce complexity and risk for the individual government agency. Ørnø explains how an IT shared-service center can work as a service integrator to enable agencies’ secure and economically sound access to public-cloud services."
15 days ago by jonerp
Security Metrics that Actually Matter in a DevOps World
"Deployment metrics measure the health of the deployment process and provide leading indicators of application stability.
Examples of deployment metrics: time-to-deploy, deployment frequency, deployment success/failure, time spent fixing failed releases, and environment configuration drift.
Elite performers in this category can deploy on demand;
Lead time metrics measure the capacity of the organization to respond to change and deliver business value (i.e. the time it takes to design and deliver requested security features).
Examples of lead time metrics: individual productivity/velocity, rework time, cycle time, time-to-value trends.
Elite performers in this category typically have average lead times <1 hour;"
devops  monitoring  security  contributed  sponsored 
16 days ago by jonerp
Time for a Declaration of Independence from Software Vendors?
"The traditional advice companies is that it is best to standardize on a commercial software vendor for the core of the applications portfolio. Nevertheless, we are now seeing some clients push back against this advice and developing more of their own software in-house. In this post, we trace the history of the commercial software industry and why the buyers in some cases are rebelling. We conclude by offering new guidelines on when to choose custom development over packaged solutions."
business  strategy  it  due  diligence  erp  ibm  isv  spending  microsoft  oracle  sap 
16 days ago by jonerp
Study: Tesla Autopilot misleading, overestimated more than similar technology
"More than any other driver-assist system out there today, people overestimate what Tesla's Autopilot can do, according to a new study.

"The name 'Autopilot' was associated with the highest likelihood that drivers believed a behavior was safe while in operation, for every behavior measured, compared with other system names," said the study released recently by the Insurance Institute for Highway Safety."
17 days ago by jonerp
Coupa Inspire 2019 - customers get real about spend management transformation
"Coupa has big ambitions for Business Spend Management. As a functional suite? Sure. But as a driver for transformational change? For a gut check, I went to Coupa customers for their views."
17 days ago by jonerp
Google’s Maya Kaczorowski on Where Responsibility for Container Security Begins and Ends
"Google’s view of container security falls under three categories: infrastructure security, which involves how organizations’ container development environment is secure, Kaczorowski said. This involves network policies, user-identity management, secret management and other similar policies. The second category is what Google calls the “software supply chain,” which covers making sure organizations’ containers are built and deployed securely,” Kaczorowski said. In this way, the second category involves “knowing where your images are coming from scanning them for vulnerabilities and checking that they meet your requirements before you deploy them into your into your environment,” Kaczorowski said. The third category applies to container runtime security and “making sure that your containers are secure to run,” Kaczorowski said."
containers  security  podcast  sponsored  the  new  stack  makers 
17 days ago by jonerp
Pesky CX questions - live from Salesforce Connections with Nicole France of Constellation Research
"In this live chat from Salesforce Connections, Jon catches up with pesky questions specialist and CX analyst Nicole France of Constellation Research. Nicole shares her approach to analyzing vendors and why we need to press vendors on their CX approach. She also sheds light on the motivations behind her recent blog post, 10 Signs You Have a Customer Understanding Deficit and Three Things to Do About It. Nicole, who just got her pilot's license and, in theory, can now fly herself to enterprise events, makes her debut on Jon's diginomica podcast episode here. Yes, you can get Busting the Omnichannel on iTunes."
17 days ago by jonerp
3 big trends join up: XaaS + digital teamwork + frictionless enterprise
"Three interconnected trends join forces to shape business transformation - XaaS, digital teamwork and frictionless enterprise"
17 days ago by jonerp
Reducing friction, multi-cloud, boosting productivity and the future of work - 2019’s themes for the digital enterprise
"Off the back of a number of events in Q2 2019, Derek du Preez shares his lessons learned on what vendors and customers see as the future challenges in the digital enterprise."
17 days ago by jonerp
Hertz Piles on Accenture with Updated Lawsuit - UpperEdge
"This is an incredibly important case for any company that will be engaging systems integrators like Accenture, IBM, Deloitte, EY, and others. This case is an early high-profile case in digital transformation using agile-at-scale methodologies. The information available in these suit filings provides insights into how these integrators position themselves in contracts, marketing materials, and how they behave when actively engaged with clients."
17 days ago by jonerp
What Does an AI Ethicist Do?
"O’Brien expects that there will eventually be a collection of policies within Microsoft about how to use AI and related technologies. Some have already emerged, such as Smith’s 2018 directive on facial recognition technologies, which stated through a blog post that Microsoft would not sell its technology for facial recognition in ways that can “adversely affect consumers and citizens” or “encroach on democratic freedoms and human rights.”
19 days ago by jonerp
Box - the one source of truth for content in the SaaS enterprise?
"CEO Aaron Levie gave a convincing pitch to a room full of CIOs in London this week, followed by a press Q&A, on why Box solves a problem for the frictionless enterprise."
19 days ago by jonerp
These Seven Emotions Aren't Deadly — They're Your Secret Career Superpowers | First Round Review
“The truth is that being in tune with your emotions makes you smarter overall,” says Fosslien, who has given talks about emotions-at-work at SXSW, Viacom and Google. “Being aware of emotions, and the signals they contain, can be an enormous strength.”
19 days ago by jonerp
Facebook, Libra, and the Long Game
"When I get things wrong — and I was very much wrong about Facebook’s blockchain plans — the reason is usually a predictable one: confirmation bias. That is, I tend to already have an idea of what a company’s motivations are, and then view news through that lens, without failing to think critically about what parts of that news might actually disconfirm my assumptions."
articles 
20 days ago by jonerp
Enterprise hits and misses - community management vs ROI, digital pandemonium vs privacy and planning
"This week - community managers get serious about ROI, while "digital pandemonium" forces contingency planning. BI aims for revenue impact, and the diginomica team hits the tarmac for your event scuttlebutt. Your whiffs include epic takedowns, and midflight meltdowns."
20 days ago by jonerp
Who Is Paying for the Value
"There is nothing wrong with providing benefits across value chains, but if you can’t connect to the compelling reason for the budget holders to act, then it doesn’t matter. If you can’t highlight the implications of the way they work today on not just their customers (or users or employees) but them specifically, then they may push back on change."
go-to-market  customer  experience  cx  storytelling 
20 days ago by jonerp
Don't Become an ERP Horror Story – Implement Solid Risk Management - UpperEdge
"What do these examples of recent ERP horror stories teach us? ERP implementation disasters come in every shape and every size. They are not specific to a software package, system integrator, industry, geography, or company size. Each failure has its own story and its own pedigree."
20 days ago by jonerp
A conversation with G2's Mike Fauscette - how data-driven analysis bridges the gap between IDC and Gartner
"Mike Fauscette is building a powerhouse analysis unit at G2. It offers fresh insights into what buyers are doing that will prove valuable in decision making."
20 days ago by jonerp
On Open Source Dependencies, GitHub, Gender, Philosophy of Science and the nature of Self
"The answer perhaps lies in software and the way we think of ourselves. Software is not a solitary act. It is profoundly collaborative. Software interconnectedness, I feel, is something that the atomised can perhaps by convinced of. You can’t live in a world of pull requests without appreciating your work is collaboration. Beyond the myth of 10x engineer is the truly high performing team."
uncategorized  github 
20 days ago by jonerp
Salesforce Connections 2019 - breaking through preconceived notions about shopping with Commerce Cloud's CEO
"Go where your shoppers are. Not easy - unless you want to build more data silos and fail at personalization. What's the alternative? That's the focus of my sit down with Salesforce Commerce Cloud CEO Mike Micucci."
21 days ago by jonerp
The present and the future is... Robotic Business Outsourcing
"And, oddly, most of these new RPA maestros seem to be exactly the same people who were hawking the delights of business process outsourcing just a couple of years ago. So maybe the connection between BPO and RPA is a lot closer than we think?"
21 days ago by jonerp
Book Review : Tim Cook, The Genius Who Took Apple to the Next Level
"The million dollar question in every reader’s mind is who has had more influence – Jobs or Cook ? This book makes a good case on why Cook was the better CEO for Apple, based on the financial performance ( which in turn is because of better operations under Cook), more fair employment practices, green initiatives and so on. Cook does not get much credit as a product guy – and only time will tell. His two major initiatives are Apple Watch and the secretive(?) Apple Car projects. Apple Watch has taken off and I bet it will go from strength to strength (already bigger than the swiss watchmaking industry) with the push on healthcare fronts. Car – the book indicates is a failure. If we draw a line today, of course C"ook cannot hold a candle to Jobs on product front."
uncategorized 
21 days ago by jonerp
Oracle's Mark Hurd - "Do we get calls from customers that we haven't been called or talked to in 20 years? The answer is yes"
"Oracle's Mark Hurd - "Do we get calls from customers that we haven't been called or talked to in 20 years? The answer is yes"
22 days ago by jonerp
We review SuccessConnect London 2019, Analytics, EC Time and More
"SuccessConnect London 2019, changes in Analytics, EC Time and tweaks to the conference format are all covered in this podcast from Steve Bogner, Luke Marson, Sven Ringling and special guest Kim Lessley of SAP Successfactors. Subscribe on Soundcloud, iTunes, Google Play, Stitcher or at the main podcast site insightcp.com/insights."
22 days ago by jonerp
Machine Learning Is Helping To Stop Security Breaches With Threat Analytics
"Immediate visibility with a flexible, holistic view of access activity across an enterprise-wide IT network and extended partner ecosystem. Look for threat analytics applications that provide dashboards and interactive widgets to better understand the context of IT risk and access patterns across your IT infrastructure. Threat analytics applications that give you the flexibility of tailoring security policies to every user’s behavior and automatically flagging risky actions or access attempts, so that you’ll gain immediate visibility into account risk, eliminating the overhead of sifting through millions of log files and massive amounts of historical data."
business  featured  posts  technology  software  trends  &  concepts  cybersecurity  louis  columbus'  blog  privileged  access  management  verizon  zero  trust  privilege  security  ztp 
22 days ago by jonerp
Digital pandemonium - are the downsides of technological complexity and interdependence outweighing the benefits for enterprises?
"Sadly, the domino effect of IT problems that upset operations and activities at other companies is an artifact of our digitally transformed, über-connected world. As Joanne Joliet, a senior research director at Gartner notes in a Wall Street Journal article on the latest Target outage:

Nobody is immune to an outage like this...Routine technology maintenance has become more complicated because systems are not isolated from each other. They’re all integrated…which introduces greater complexity."
22 days ago by jonerp
Are We Ready for AI-Powered Security Cameras? - The New Stack
"The ACLU examined over 40 papers on computer vision to help predict what technologies may be coming. “What we found is that the capabilities that computer scientists are pursuing, if applied to surveillance and marketing, would create a world of frighteningly perceptive and insightful computer watchers monitoring our lives.” AI can already recognize actions being taken by humans — like putting on a hat, or taking off eyeglasses. But the report also warns that researchers are investigating AI that can recognize emotions, behaviors, and “the patterns of our movements.”
22 days ago by jonerp
The future of personalization--and how to get ready for it | McKinsey
"While these opportunities are exciting, most marketers feel underequipped to deliver. A recent McKinsey survey of senior marketing leaders finds that only 15 percent of CMOs believe their company is on the right track with personalization. But there’s a big incentive to figure it out"
23 days ago by jonerp
Putting digital transformation and cloud to the project test - a chat with Belden and Mansfield of UpperEdge
"During Jon's latest trip to Boston, he crashed the new offices of UpperEdge, an independent enterprise and IT advisory firm with strong views on the potent topics of digital transformation and getting value of out cloud. During this unscripted, 45 minute dialogue, Jon talks with UpperEdge's John Belden and Adam Mansfield about the problem of digital transformation in the real world. The guys shift into cloud issues, and why customers are wary that SaaS can be just another form of lock-in, with the same licensing headaches. The conversation wraps with a freewheeling review of the latest cloud news, from Salesforce acquiring Tableau to Google Cloud's ups and downs in its enterprise push. The Bruins game seven loss the night before is almost totally avoided, but not quite. Yes, you can get Busting the Omnichannel on iTunes."
23 days ago by jonerp
Oracle's Steve Miranda on SaaS progress - 'We're comfortable'
"Recently, I've been fielding a bunch of conversations about the momentum (or otherwise) for cloud/SaaS-based ERP among enterprise customers. Depending on who I talk to, things are either going really well or are kind of OK. So it was refreshing to hear Steve Miranda, executive vice president of Oracle Applications product development talk candidly about Oracle's progress."
23 days ago by jonerp
Serverless computing: another step away from the data center | ZDNet
"The current move to a serverless architecture - albeit a misnomer because servers are involved - is an inevitable chapter in this evolution. IT executives and application developers don't want to be in the business of provisioning, maintaining and administering servers for the same reasons they first embraced the cloud."
23 days ago by jonerp
Confronting overconfidence in talent strategy, management, and development | McKinsey
"The talent practices where non-CEO respondents felt leaders’ lack of support was most consequential were related to ways of working, talent engagement, and talent strategy (Exhibit 2). For example, 52 percent of non-CEO respondents said that the company leadership didn’t value the use of “clear structures, roles, and responsibilities to streamline work,” while an additional 46 percent said that the company leadership didn’t see the value of performance evaluations that judged managers—and senior leaders—on their people-management skills as opposed to just business performance. About the same proportion said leadership didn’t value “help[ing] and reward[ing] those who deliver continuous improvement.”
24 days ago by jonerp
Pledges to Not Pay Ransomware Hit Reality
""Our recommendation is to work with someone who is essentially a specialized breach coach for ransomware," says Josh Zelonis, senior analyst for cybersecurity and risk at Forrester. Companies need to "go through a staged process to make sure that you are building a rapport with the actor and ensuring that they are able, and willing, to decrypt the data — to essentially deliver a 'proof of life.'""
24 days ago by jonerp
HEAD IN THE CLOUDS - via @UpperEdge
"This week, I take a closer look at Slack Technologies Inc.’s (Slack) going public and their recently reported earnings as well as what cloud vendors really want besides revenue from their customer base."
24 days ago by jonerp
MongoDB CEO - “I think it’s clear who the winner in this market is”
"Dev Ittycheria explains to diginomica how the conversations he’s having with customers are changing and how MongoDB is now signing hundreds of deals north of $100,000."
24 days ago by jonerp
Workday TCO Risk is Greater Than You Think - UpperEdge
"The results speak for themselves. For the same Workday cloud services and quantities, after 12 years Company 1 will have paid slightly under $20.5M (to fit our graphic, we used a cutoff at $20M which does not show the line peaking above this threshold in year 12.) Company 2 will have paid just over $17M and Company 3 slightly below $11.2M. Those are some substantial differences! "
25 days ago by jonerp
Salesforce Connections 2019 - How Blue Cross Blue Shield Michigan is changing customer relationships with personalized marketing
"After the Salesforce Connections keynotes, I went looking for customer proof points and project lessons. I found some good ones via Angela Dunbar of Blue Cross Blue Shield, Michigan, who could speak to results - and the challenges in pursuit of granular marketing."
25 days ago by jonerp
Smart Machines Are The Future Of Manufacturing
"Capturing IIoT’s full value potential will require more sophisticated integrated approaches than current automation protocols provide. IIoT manufacturing systems are quickly becoming digital manufacturing platforms that integrate ERP, MES, PLM and CRM systems to provide a single unified view of product configurations and support the design-to-manufacturing process."
business  featured  posts  technology  software  trends  &  concepts  design-to-manufacture  iiot  industrial  internet  of  things  louis  columbus'  blog  manufacturing  intelligence 
25 days ago by jonerp
After Equifax breach, US watchdog says agencies aren’t properly verifying identities | TechCrunch
"Agencies like the U.S. Postal Service, the Social Security Administration, Veterans Affairs and the Centers for Medicare and Medicaid Services ask several questions of a new user and match their answers to information held in an individual’s credit file. The logic is that these credit files have information only the person signing up for services can know.

But following the Equifax breach in 2017 those answers are no longer safe, the watchdog said."
26 days ago by jonerp
The coming together of ERP firms Acumatica and IFS - an early analysis
"In an interesting private equity deal, EQT Partners, the owner of IFS is also buying Acumatica. However, this deal is not intended to be a rollup deal, a tuck-in deal, or some other typical play. Here’s Brian and Jon's assessment."
26 days ago by jonerp
What Is The Mission?
"Overall results in business performance on the critical supply chain metrics of growth, operating margin, inventory turns and Return on Invested Capital (ROIC) are declining. How could this be? Supply chain management was defined in 1982. This is not a new topic. Why have we not made more progress in over three decades? ( Keith Oliver, a consultant at Booz Allen Hamilton introduced the term “supply chain management” to the public domain in an interview for the Financial Times.) The focus of the article? Keith postulated the need to connect logistics to business strategy through a new concept termed supply chain management. The need still exists."
uncategorized 
26 days ago by jonerp
Salesforce Connections 2019 - customer service is now in the growth business, not the cost business
"Connections kicked off with the expected fanfare over the connected experience. But what does breaking down barriers between clouds entail? Nowhere better to start than the Service Cloud, where a new model of service-as-growth-engine is gelling."
26 days ago by jonerp
The One Thing Providers Could Do To Make Buying Easier
"The two things that jump out immediately are responsiveness and details. Responsiveness is important—when buying teams ask for information, pricing, or clarifications; you should give it to them. Seems simple, right? But it doesn’t seem to happen as easily as it should. In fact, our respondents told us that the “inability to get specific product or implementation details” from vendors was the second most likely cause of significant delays in their buying decision! It’s easy to complain about lengthening sales cycles, but when vendors contribute to it, they need to take ownership of some of the blame."
go-to-market  b2b  buying  delays  responsiveness 
26 days ago by jonerp
What Matters Most In Business Intelligence, 2019
"Improving revenues using BI is now the most popular objective in 2019, despite BI initially being positioned as a solution for compliance and risk management. Executive Management, Marketing/Sales, and Operations are driving the focus on improving revenues this year. Nearly 50% of enterprises now expect BI to deliver better decision making, making the areas of reporting, and dashboards must-have features. Interestingly, enterprises aren’t looking to BI as much for improving operational efficiencies and cost reductions or competitive advantages."
business  featured  posts  technology  software  trends  &  concepts  analytics  bi  intelligence  dashboards  data  integration  dresner  advisory  associates  louis  columbus’  blog  manufacturing 
27 days ago by jonerp
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