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Why Customer Experience Should Dictate Your Digital Transformation
"There seems to be a common theme emerging from these more recent failures: lack of focus on the customer experience. Instead of using this as the foundation for the implementation, executives and project teams at these failures seem to be deferring too much to the technology and their system integrators."
digital  strategy  erp  implementations  avoid  failure  transformation  initiatives  success  failures  implementation  haribo  lessons  from  the  national  grid  v.  wipro  sap  lawsuit 
4 hours ago by jonerp
The State Of 3D Printing, 2019
"Proof of concepts and prototyping dominate 3D printing applications in 2019. Manufacturers are increasing their reliance on 3D printing as part of their broader manufacturing strategies, with production use up to 51% of all respondents from 38.7% in 2018. The following compares 2019’s purpose of 3D prints versus the last five years of survey data."
business  featured  posts  technology  software  trends  &  concepts  3d  modeling  printing  forecast  in  manufacturing  prototyping  design-to-manufacture  louis  columbus'  blog 
4 hours ago by jonerp
Mico Yuk and Clive Boulton debate Salesforce acquisition of Tableau
"This wide-ranging conversation should be of interest to anyone who is looking to procure their next generation of BI tools."
4 hours ago by jonerp
Tech and Antitrust
"This seems like the best explanation for how we have arrived at the current moment; Reuters reported last week that the U.S. Department of Justice and the Federal Trade Commission were divvying up tech companies for potential antitrust investigations — Google and Apple to the former, and Facebook and Amazon to the latter — a seemingly natural endpoint to what has been a mounting drumbeat for regulatory action against tech."
4 hours ago by jonerp
How The Top 21% Of PAM-Mature Enterprises Are Thwarting Privileged Credential Breaches
"Energy, Technology & Finance are the most mature industries adopting Privileged Access Management (PAM), outscoring peer industries by a wide margin. Government, Education, and Manufacturing are the industries most lagging in their adoption of Zero Trust Privilege (ZTP), making them the most vulnerable to breaches caused by privileged credential abuse. Education and Manufacturing are the most vulnerable industries of all, where it’s common for multiple manufacturing sites to use shared accounts for controlling privileged access. The study found shared accounts for controlling privileged access is commonplace, with 52% of all organizations reporting this occurring often. Presented below are the relative levels of Zero Trust Privilege Maturity by demographics, with the largest organizations having the most mature approaches to ZTP, which is expected given the size and scale of their IT and cybersecurity departments."
business  featured  posts  technology  software  trends  &  concepts  centrify  2019  zero  trust  privilege  maturity  model  report  louis  columbus'  blog  pam  privileged  access  credential  abuse  credentials  management 
yesterday by jonerp
Dropbox CEO Drew Houston on its new mission to sync your work (1/2)
"In part one of an exclusive interview with diginomica, Dropbox CEO Drew Houston explains the company's new mission to sync your work, not just your files."
yesterday by jonerp
Scaled Agile does not cure the lack of engineering maturity
"This is the part of SAFe I personally like the most. But I very rarely see this happen that way in the wild. What does happen most of the time is that “deliver on cadence” works reasonably well – and that satisfies management because predictable rhythm helps measurements . But there is little to no ability for a lot of teams to come close to “release on demand”. Its not that teams don’t want to release on demand – but that will need fundamental re-engineering of what was done in the past. It takes time and money and specialized skills – which often don’t show up in abundance . And since rhythm of development is what gets rewarded, the “release on demand” dreams are kicked down the road."
uncategorized 
yesterday by jonerp
Traveler Photos Were Stolen And Exposed In A US Customs And Border Protection Database Breach
""This breach comes just as CBP seeks to expand its massive face recognition apparatus and collection of sensitive information from travelers, including license plate information and social media identifiers," Neema Singh Guliani, a lawyer for the American Civil Liberties Union, said in a statement. "This incident further underscores the need to put the brakes on these efforts and for Congress to investigate the agency’s data practices. The best way to avoid breaches of sensitive personal data is not to collect and retain such data in the first place."
4 days ago by jonerp
The Power of External Perspectives
"For hiqh quality deals vs. others–deals that may not have been failing but did not meet the high bar, there are a few things that we have noticed right away (and we are continuing to dig). One of them being particularly noticeable. Respondents that are part of a high quality deal are much more likely to continue to leverage independent sources (analysts, reviews, experts, etc) after they have engaged with the vendor (vs. relying only on the vendor or vendor resources for their information). They do this to validate assumptions, discover blind spots, and expand their thinking."
go-to-market  advocacy  marketing  confidences  decision  making  influencer  validation 
4 days ago by jonerp
Taking a frictionless tour of the coherence economy with MuleSoft's CTO
"What is the coherence economy and how does it fit with a frictionless enterprise worldview? Phil Wainewright reflects on his podcast discussion with MuleSoft CTO Uri Sarid"
4 days ago by jonerp
Getting ERP Users to Upgrade—Cloud vs. Traditional Systems | Strativa
"Having started in the cloud in the early 2000s, Plex is now old enough to need an upgrade of its core architecture. But unlike traditional ERP systems, its multitenant nature makes it possible to accomplish this change in an incremental fashion without disruption to its customer base. Unlike traditional ERP systems, Plex’s approach removes the technical obstacles to upgrading. Although some customers will need to figure out how to accommodate special requirements, most customers only need to overcome their natural inertia to realize the benefits of a migration."
4 days ago by jonerp
The ERP “X” Factor - UpperEdge
"Even if you manage to assemble the right mix of skills and experience within your team, the Achille’s heel of projects often comes down to capacity. For your SI, a capacity crunch can manifest itself in a number of ways that may be detrimental to your project — scope might get reduced, testing cycles might be scaled back, mock conversions might be reduced — but in the final analysis, your SI has the ability to draw on a large talent pool and address resource constraints with relative ease. The hard part is getting them to scale up and meet their commitments without signing a change order."
5 days ago by jonerp
Enterprise hits and misses - Google Cloud outage brings lessons, as do the struggles of Dell, Nutanix and MapR
"This week - debating Google's Cloud outage. Plus: Dell, Nutanix and MapR give us problematic news. Google buys Looker, and diginomica digests events. Your whiffs include an aromatic decision from Microsoft."
5 days ago by jonerp
Cloud Hangover? Getting a Grip on Cloud Costs
"Understand the cultural shift cloud has introduced into the workplace. The procurement of cloud and accessibility to what many presume is an unlimited resource with no direct visibility into spending for those consuming resources requires education for IT, finance and business teams alike. For example, engineering teams using cloud to build and support applications have little or no understanding of how to responsibly optimize spend. Similarly, finance has limited understanding of how to purchase cloud resources and is unaccustomed to providing the visibility IT needs to efficiently use this consumption-based resource."
cloud  services  contributed 
5 days ago by jonerp
Seven Things You Need To Know About IIoT In Manufacturing
"IIoT platforms are beginning to replace MES and related applications, including production maintenance, quality, and inventory management, which are a mix of Information Technology (IT) and Operations Technology (OT) technologies. IoT Analytics is seeing IIoT platforms begin to replace existing industrial software systems that had been created to bridge the IT and OT gaps in manufacturing environments. Their research teams are finding that IIoT Platforms are an adjacent technology to these typical industrial software solutions but are now starting to replace some of them in smart connected factory settings. The following graphic explains how IoT Analytics sees the IIoT influence across the broader industrial landscape."
business  featured  posts  technology  software  trends  &  concepts  ai  artificial  intelligence  iiot  industrial  internet  of  things  iot  analytics  louis  columbus'  blog  machine  learning 
5 days ago by jonerp
Salesforce buying Tableau – Quick thoughts
"Salesforce has been dabbling with analytics and AI for a while but without great traction . Analytics – or more accurately visualization – is an ever green market . So it makes sense for Salesforce to get a significant market player into their portfolio . It doesn’t hurt that it helps with a significant revenue uplift too right off the bat . It also prevents tableau ending up with their big competitors."
uncategorized 
5 days ago by jonerp
Salesforce aims to bring "data literacy" to everyone in business with $15.7 billion takeover of Tableau | diginomica
"This is a major move by Salesforce and it’s paying a hefty premium for the privilege. That said, it’s long been the topic of industry scuttlebutt to the extent that it wasn’t so much a case of whether, but when? Or perhaps, not whether, but whether Salesforce could score a deal before other potential buyers?"
5 days ago by jonerp
Google to Acquire Looker: First Salvo in a New Round of BI and Analytics Competition
"Google announced May 6 its intention to acquire Looker, in a $2.6 billion, all-cash deal that will see the business intelligence, data applications and embedded analytics vendor become, upon the close of the deal, part of the Google Cloud. The move is not totally unexpected, as Looker was a close partner with Google, but it's the first shot that will likely see Google buy more and, most likely, a competitive response from Amazon Web Services."
6 days ago by jonerp
New realms for MongoDB as customers engage with the next generation of the Database Wars
"The relational Database Wars of the 1990s are set for a 21st century upgrade with a $98 billion market opportunity on the table."
6 days ago by jonerp
Top voting machine maker reverses position on election security, promises paper ballots | TechCrunch
"Days later, NSA cybersecurity chief Rob Joyce criticized the response. “Ignorance of insecurity does not get you security,” he tweeted. “The investigation of these devices by the hacker community is a service, not a threat.”"
6 days ago by jonerp
The ludicrous press release awards - "5G is pure awesomeness" edition
"It's time to hand out some awards of questionable quality. This time, the winners are the 5G revolutionaries, who have fancy glasses and unlimited bandwidth for us! Where we're going, we don't need roads."
7 days ago by jonerp
SAPPHIRE 2019 and Qualtrics
"Earlier this year SAP acquired Qualtrics, a firm that specializes in experience management (XM) software. The hope is that combining the experience management expertise in Qualtrics with all the operational data generated by customers’ SAP system produces valuable insights into employees and customers. In this podcast, Steve Bogner, Luke Marson and Sven Ringling touch a bit on SAPPHIRE in general and then talk about what Qualtrics is and how it fits into HCM. We also briefly comment on David Bann’s insightful analysis on SAP’s Customer Influence program."
7 days ago by jonerp
Our current technology success metrics are broken: a call for healthier design habits | ZDNet
"Design your own life. Understand your own use cases and design your own KPIs, the authors urge. "Identify parts of your day where you could be spending less time or making less decisions. Define what is important to you. 'What are the personal metrics you should design against?' 'What are the tasks you repeat every day that can be optimized or automated to save you time?' 'How can you reduce the number of decisions you have to make throughout the day?'""
7 days ago by jonerp
Getting the store side of the omni-channel retail balance right is some way off for "digital-first" Lands End
"Lands End is starting from behind in terms of getting its retail stores in shape."
7 days ago by jonerp
The Push for Qualtrics Adoption: What to Expect from SAP - UpperEdge
"When you put Qualtrics on the table, you should leverage it to sweeten discounting and commercial terms for the overall deal. Not only should SAP provide best-in-class discounting on the Qualtrics products, but they should be able to increase the discounting on other aspects of your deal to be market-competitive and they should provide market-competitive commercial terms as well."
7 days ago by jonerp
LabCorp: 7.7 Million Consumers Hit in Collections Firm Breach
"My guess is we will soon hear about many other companies and millions more consumers impacted by this breach at the AMCA. Certainly, companies like Quest and LabCorp. have a duty to ensure contractors are properly safeguarding their patients’ personal, medical and financial information.

But this AMCA incident is the latest example of a breach at a little-known company that nevertheless holds vast quantities of sensitive data that was being shared or stored in ways that were beyond the control of affected consumers."
data  breaches  american  medical  collection  agency  traffic  solutions  consumer  financial  protection  bureau  ezpass  labcorp  quest  diagnostics  breach  retrieval-masters  credit  burea 
8 days ago by jonerp
Bombardier's CIO on why digital transformation is integral to SAP S/4HANA - and competing with aerospace giants
"One thing lacking from our recent SAP S/4HANA use cases: a transformation-first story. Well, consider that fixed. Here's how Bombardier lined up S/4HANA with their transformational push to differentiate."
8 days ago by jonerp
HEAD IN THE CLOUDS: Week 10 - UpperEdge
"To put it lightly, Google did not have a very good weekend this past week. Google services, Gmail, G-Suite and YouTube were very slow or completely down on Sunday for more than 4 hours and let’s be honest, “slow” might as well be down. To make things worse, the outage’s impact was even wider spread. The outage, which was tied to Google’s Cloud Platform (GCP), affected 3rd party applications and services including Snapchat, Discord, Vimeo, as well as Apple’s iCloud services. Nest, a Google-owned company, was also affected by the outage."
8 days ago by jonerp
The March of the Lemmings
"We are still testing the early research findings, but the role of the budget and the impact of financial leadership shows some statistical significance between effective and less successful processes. Shown in Table 1 are the differences. Tight coupling of the budget to the S&OP process is detrimental. The budget is obsolete when published. Why? Markets change. They are not static. S&OP’s role is to maximize opportunity and mitigate risk while following the principles of the budget. What does this mean? For example, instead of integrating cost data, analyze costs based on mix variance against the goals of operating margin. Similarly, analyze inventories based on strategy versus integrating budget data. The focus is on balance sheet performance. Only lemmings tightly integrate financial data to supply chain analysis."
uncategorized  lemming  sales  and  operations  planning  supply  chain  excellence  what-if  analysis 
8 days ago by jonerp
CFOs and business leaders on the quest for a 'single source of truth'
"A number of customers at last month's FinancialForce Community Live user event talked about their own quest for a single source of truth across their customer, financial or personnel data. While all are still on their journey, they're already seeing results. These are their stories (cue epic soundtrack ...)."
8 days ago by jonerp
Google continues to preach multi-cloud approach with Looker acquisition | TechCrunch
"When Google announced it was buying Looker yesterday morning for $2.6 billion, you couldn’t blame some of the company’s 1600 customers if they worried a bit if Looker would continue its multi-cloud approach, but Google Cloud chief Thomas Kurian made clear the company will continue to support an open approach to its latest purchase when it joins the fold later this year."
8 days ago by jonerp
Some thoughts on evaluating job opportunities
"It does not make sense to ask these 4 questions just once and make a decision based on that. Good bosses have off days. Some years, the bonus and raise might be pathetic. You may see an unqualified person get promoted some times. You may have to earn the right to be in the best projects. So it is important to ask these questions of yourself over a period of time and think about the trends more than discrete point in time answers, especially after someone has made you an offer."
uncategorized 
9 days ago by jonerp
Zoho CEO - economies of scale are illusory; there are better ways of creating customer value
"During a personal chat with Zoho CEO Sridhar Vembu, he shed light on why a fast-growing company like Zoho is still concerned with the downside of economies of scale - and what they are doing differently."
9 days ago by jonerp
Google to acquire analytics startup Looker for $2.6 billion - by @ron_miller
"Thomas Kurian, the man who was handed the reins to Google Cloud at the end of last year, sees the two companies bringing together a complete data analytics solution for customers. “The combination provides an end-to-end analytics platform to connect, collect, analyze and visualize data across Google Cloud, Azure, AWS, on-premises databases and ISV applications,” Kurian explained at a media event this morning."
9 days ago by jonerp
Microsoft and Oracle link up their clouds | TechCrunch
"This kind of alliance is relatively unusual between what are essentially competing clouds, but while Oracle wants to be seen as a major player in this space, it also realizes that it isn’t likely to get to the size of an AWS, Azure or Google Cloud anytime soon. For Oracle, this alliance means that its users can run services like the Oracle E-Business Suite and Oracle JD Edwards on Azure while still using an Oracle database in the Oracle cloud, for example. With that, Microsoft still gets to run the workloads and Oracle gets to do what it does best (though Azure users will also continue be able to run their Oracle databases in the Azure cloud, too)."
10 days ago by jonerp
Hertz vs. Accenture: How to Avoid Digital Transformation Failure
"Accenture does have a great name and is one of the largest systems integrators on the planet, but putting all of your eggs in one basket is rarely a good idea. If you don’t have the resources or experience to provide internal project management, business process management or organizational change management, bring in outside help. Systems integrators are not a silver bullet to outsource your entire digital transformation to, so simply don’t allow your SI to singularly hold the keys to your success."
digital  strategy  erp  failures  accentured  implementation  revlon  sap  failure  at  lidl  system  integrator 
10 days ago by jonerp
How to Get More People of Color to Join (and Stay) in Tech
"She continued, “Where our world is on fire is where the relationship we have with technology is one where we can’t necessarily use it to our advantage and we can’t influence the change we want to see whether it is environmental or social or economic. We need to recognize that it is important for us to participate in the process of creating the tech that serves as, creating the services that serve us.”
culture  feature 
10 days ago by jonerp
The Elliott Management track record in tech deals
"Prior deals by Elliott Management could offer insights into how it is approaching SAP and its board. Here’s the background of three notable, prior Elliot Management deals."
10 days ago by jonerp
In a rare advisory, NSA urges users to patch BlueKeep flaw | TechCrunch
"The National Security Agency has issued a rare advisory warning users to update their systems to protect against BlueKeep, a new security vulnerability with the capacity to rapidly spread between computers."
10 days ago by jonerp
New Research: Many Enterprise Buyers Resigned to Failure
"We also asked the respondents about the satisfaction level with the buying experience and their lead vendor, again on a 7 point scale (7-very satisfied).

For this group, that basically say they aren’t being successful, 93% indicated that were satisfied with the buying experience and experience with the lead vendor (with 63% and 64%, respectively, providing a score of 6 or 7).

Really. Being fine with buying and vendor experience and then having a failing project is not good. It’s indicative of a culture of complacency."
go-to-market  b2b  buying  customer  success 
10 days ago by jonerp
ERP software has modernized – when will pricing and licensing catch up?
"Customers choosing ERP software finally have a range of modern options to consider - with the important exception of software pricing and licensing. Acumatica's Ali Jani lays out the principles of modern ERP pricing companies should consider."
10 days ago by jonerp
Apple’s Audacity
"There were three announcements in yesterday’s keynote that, particularly when taken together, spoke to a company moving forward.

The first was the end of iTunes, which will be split into separate Music, Podcast, and TV apps; device syncing will be handed by the Finder. This is both straightforward and overdue, but still meaningful: while iTunes didn’t save Apple, the application is the connective thread of one of the greatest growth stories in business history. There is a direct line from the introduction of iTunes in January 2001 to the introduction of the iPod later that year, then the iTunes Music Store in 2003 (upon which the App Store was built), and ultimately the iPhone in 2007. iTunes provided the foundation for everything that followed, and it seems appropriate that the application is going away at the same time that growth story is coming to a close."
articles 
10 days ago by jonerp
Dell's stock plunges as server and storage sales slump - SiliconANGLE
"One of the main reasons for the revenue miss was the weakness in Dell’s server and storage business. Dell said revenue from its infrastructure solutions group, which includes its storage products, fell 5% to just $8.2 billion, for example. Meanwhile, server and networking revenue also fell, by 9%. Hyperconverged infrastructure revenue, though, was a bright spot at least, growing by triple digits in the quarter just gone."
12 days ago by jonerp
Nutanix stock crumbles on revenue miss, lower guidance - SiliconANGLE
"Another problem for Nutanix is that it needs time to retrain sales staff, distributors, channel partners and customers on its new business model, he added.

One problem Nutanix failed to mention is the increased competition it’s facing in its core hyperconverged infrastructure market, Charles King, an analyst with Pund-IT Inc., told SiliconANGLE.

“The company’s central problem is that the hyperconverged markets where it was an early innovator are getting crowded with larger competitors that are often also Nutanix partners,” King said."
12 days ago by jonerp
MapR's future in jeopardy, layoffs loom
"Unfortunately, it seems MapR is being tarred with the same brush that's declaring Hadoop to be dead," Henschen said. "But the data is not going anywhere soon. The need to manage big data is by no means dead."
12 days ago by jonerp
Low-Code Platform Adoption Gets a Boost from Digital Transformation
"When asked just about low-code platforms in May 2018, only 23% of 3,228 developers surveyed worldwide by Forrester were using them, but another 22% planned to do so in the next year. The growth predicted in that survey appears to have come to fruition according to the more recent OutSystems data. Another survey of 254 IT and business decision makers responsible for digital transformation initiatives at large enterprises, conducted by Forrester on behalf of Appian, found that among 84% have implemented a low-code development tool or platform to handle a portion of application development. While this is close to the Evans Data finding, the adoption rate would likely be lower if it was only asked of smaller companies that do not have digital transformation initiatives."
programming  languages  tools  research 
12 days ago by jonerp
Enterprise hits and misses - Industry 4.0 gets a progress report, as the workplace diversity problem shifts to skills
"This week - Industry 4.0 gets a gut check. Also: the workplace diversity push shifts focus - to training and skills development. Google Cloud burps, and I pay tribute to the end of iTunes - in the whiffs section."
12 days ago by jonerp
How to Improve Privileged User’s Security Experiences With Machine Learning
"Every business is facing the paradox of hardening security without sacrificing users’ login and system access experiences. Zero Trust Privilege is emerging as a proven framework for thwarting privileged credential abuse by verifying who is requesting access, the context of the request, and the risk of the access environment across every threat surface an organization has."
business  featured  posts  technology  software  trends  &  concepts  centrify  louis  columbus'  blog  machine  learning  zero  trust  privilege  security  ztp  zts 
12 days ago by jonerp
OpenText Analyst Summit 2019: Enterprise Information Management at Core of Digital Transformation
OpenText will invest $2 billion (USD) in R&D over the next five years to gain even more market share of the estimated $100 billion (USD) EIM software market, both through the core EIM platform and more increasingly through its EIM applications, both for cross-industry and vertical use-case scenarios. For sure, the competition by IBM, Adobe, Pegasystems, Atlassian, Kofax, Veeva, Oracle, Box, MuleSoft (by Salesforce), M-Files, and others will be fierce, but OpenText seems to know what to do about it.
16 days ago by jonerp
Four Strategies To Deploy As Supply Chain Hits Main Street
"Be Careful on Customer Service Automation. Customer service automation is an ongoing opportunity. As companies attempt to eliminate labor, voice automation and bots are technologies du jour. Perhaps success will come later; it is clearly an early stage deployment. The customer experience is rough. I suggest that all supply chain leaders call their support lines and accept responsibility for customer service. For example, Friday, I spent an hour on the phone with Bonvoy (the new Marriott branding) to get disconnected three times. Today, as I tried to get service from a local network provider, the response was, “Sorry. I would love to help you out, but I am a new bot and still learning. I have trouble understanding long questions. Try something like, “What’s my bill?” You can also use one of the options here.” New bots are a waste of everyone’s time, and the voice automated Bonvoy service ineffective a holiday weekend."
uncategorized  inventory  main  street  mainstream  orbit  charts  supply  chain  excellence  planning 
16 days ago by jonerp
CEOs and CFOs Held Accountable for Digital Transformation Failures: Revlon Joins the Ranks
"In recent years, CEOs and CFOs are being held to greater account for the financial, operating, and brand damage that is being delivered by poorly..."
digital  transformation  agile  audit  tranformation  erp  failed  projects  implementation  hertz  icl  procurement  rfp  si's 
16 days ago by jonerp
DSAG on the future of SAP - integration should be the priority
"In this post-Sapphire Now exclusive, I share highlights from my Orlando session with DSAG board members. Yes, we hit on Qualtrics, Elliott Management, indirect access and S/4HANA adoption stats. But the centerpiece was DSAG's push for better SAP integration."
16 days ago by jonerp
Industry 4.0’s Potential Needs To Be Proven On The Shop Floor
"In the many conversations I’ve had with mid-tier manufacturers located in North America this year, I’ve learned the following:

Their top investment priorities are upgrading existing machinery, replacing fully depreciated machines with next-generation smart, connected production equipment, and adopting real-time monitoring including Manufacturing Execution Systems (MES).
Manufacturers growing 10% or more this year over 2018 excel at integrating technologies that improve scheduling to enable more short-notice production runs, reduce order cycle times, and improve supplier quality."
business  featured  posts  technology  software  trends  &  concepts  artificial  intelligence  erp  industry  4.0  machine  learning  manufacturing  execution  system  mes 
16 days ago by jonerp
HEAD IN THE CLOUDS: Week 9 - UpperEdge
"Not all cloud vendors are created equally or even alike, but when it comes to the topic of what they want from their customer base, there are shared goals and objectives that are simply undeniable. Beyond the obvious and probably overused “land and expand” objective, whereby they get in the door with a core product and then spend the a majority of their time trying to upsell the customer, here are a few things (by no means all inclusive) that all cloud vendors want from their customers"
17 days ago by jonerp
Momentum around financials and planning takes the pressure off HCM as Workday revenues soar
"A strong start to fiscal 2020 for Workday with impressive year-on-year revenue growth and continuing momentum for its financial offerings. Overall revenue rose 33.4% to $825.1 million, with subscription services accounting for 85% of that, up 34.3% to $701 million. Net loss was $116.3 million against $74.4 million for the same period last year."
17 days ago by jonerp
In Baltimore and Beyond, a Stolen N.S.A. Tool Wreaks Havoc - The New York Times
"For nearly three weeks, Baltimore has struggled with a cyberattack by digital extortionists that has frozen thousands of computers, shut down email and disrupted real estate sales, water bills, health alerts and many other services.

But here is what frustrated city employees and residents do not know: A key component of the malware that cybercriminals used in the attack was developed at taxpayer expense a short drive down the Baltimore-Washington Parkway at the National Security Agency, according to security experts briefed on the case."
17 days ago by jonerp
Burning Down the (Messaging) House
"Why is that? Messaging Documents/Houses are consistently:

Narcissistic. They reflect what vendors want people to hear, but rarely provide the context as to why they should care.
Undifferentiated. They have so many messages, without any comparative quality, that it is hard to find what really matters. Even the top level messages suffer from this.
Forgettable. Again, the volume of messages “information’ in these documents is overwhelming. By the time you get to the end, it’s hard to remember anything (see “undifferentiated”).
Ignored. They usually get created around an ‘event’ (e.g. new product). And after a burst of energy, are quickly ignored (see “forgettable”). I’ve yet to find anyone who audits materials against their messaging documents. I’m pretty sure I know what the results would be."
go-to-market  new  customer  acquisition  product  marketing  impact  messaging  and  differentiation  portfolio  burning  down  the  house  positionings  stories  storytelling  talking  heads 
18 days ago by jonerp
Enterprise hits and misses - AI and cybersecurity needs flummox managers, and the retail transformation blues play on
"This week - retail transformation runs into obstacles at JC Penney and Kohl's. AI and cybersecurity skills demand puts pressure on IT managers. The diginomica team files event analysis and use cases, and I've got your whiffs as usual."
18 days ago by jonerp
Dynamic pricing: Using digital and analytics to take value pricing in the chemical industry to the next level
"Rapid, customer-tailored pricing adjustments being made possible by new digital and advanced-analytics capabilities can generate substantial revenue improvement for chemical companies."
chemicals  insights 
18 days ago by jonerp
Microsoft has grown more than a basket of unicorns since 2015
"There have also been plenty of solid gains within the unicorn basket, many coming from enterprise software companies. Twilio, Zscaler and Okta have been some of the best-performing tech stocks since their fairly recent IPOs, and others like MuleSoft and GitHub were acquired for huge premiums. (In a fitting bit of irony, Microsoft bought GitHub for $7.5 billion in June 2018, paying nearly four times GitHub’s last reported valuation."
20 days ago by jonerp
US Bank is using DataStax Cassandra to overcome legacy and become customer focused
"As one of the largest financial institutions in the States, US Bank needed to rethink its backend architecture to focus on data driven service."
20 days ago by jonerp
Survey: Security is top worry as IT container use accelerates
It is not surprising that security is a concern -- especially when IT professionals are rushing to meet the demands of the business side by adopting radically new IT architectures, such as cloud and container based technologies, and reorganizing their app development around Dev/Ops and microservices.
20 days ago by jonerp
Basic security hygiene works wonders for protecting user accounts
"We often feel powerless in the face of endless security breaches. But there's plenty we can do to improve our security hygiene. For individuals or organizations, the data on two factor authentication is convincing."
21 days ago by jonerp
Artificial intelligence, cybersecurity talent top list of hard-to-find skills | ZDNet
"The digitized records — including bank account numbers and statements, mortgage and tax records, Social Security numbers, wire transaction receipts, and drivers license images — were available without authentication to anyone with a Web browser."
21 days ago by jonerp
Our Top 6 Pieces of Career Wisdom for New Grads (and Everyone Else Too)
"“When you look at a painting from a distance, you see a larger, cohesive picture,” she says. “But as you approach the canvas, you see that there are, in fact, hundreds of separate strokes that make up that picture. Think about your career as a work of art — expansive, independent movements that incrementally reveal a whole.”
22 days ago by jonerp
Host Analytics Perform 2019 - CFOs share their cloud technology stack advice, and why it matters
"Day two of Host Analytics Perform 2019 brought clarity to the evolution of FP&A - and the obstacles in the path. Here's my review - along with views from CFOs on how their cloud stack transition has made finance transformation an achievable goal."
22 days ago by jonerp
Automation in retail: An executive overview for getting ready
"Automation will reshape retail business models and the broader value chain, creating organizations with fewer layers and a better trained and trusted workforce empowered by real-time data and analytics. The winners in the sector will be those who understand these implications and act quickly to address them."
retail  insights 
22 days ago by jonerp
HEAD IN THE CLOUDS: Week 8
"This week’s issue discusses Microsoft’s up-selling practices and the often-found and detrimental inconsistent messaging enterprises communicate to their cloud vendors during cloud negotiations."
cloud  hitc  microsoft  negotiation  tactics  ecs  enterprise  suite  mobility  +  security  365  office  secure  productive  spe  windows  10 
23 days ago by jonerp
Skills gaps, funding innovation and asking digital transformation questions - Salesforce UK head Paul Smith tours key topics
"A chat with Paul Smith, Salesforce UK General Manager, as the firm's World Tour hits London."
23 days ago by jonerp
DataStax and the Modern Commercial Open Source Business
"If developers matter, convenience is by default a killer feature because developers value it. No developer used EC2, for example, in its initial incarnations because it was more reliable or more powerful than a hardware based alternative; it was neither. Developers used EC2 instead because it was convenient. They could have an instance up in ninety seconds without having to even talk to IT, and pay for it as they went on an as needed basis instead of as an up front capital expense."
cloud  databases  open  source 
23 days ago by jonerp
Host Analytics Perform 2019 - customers push beyond planning into the transformation of finance
"Host Analytics Perform 2019 day one opened with a look into spreadsheets past - and the continuous close of the future. Here's what I've learned so far, including views on the transformation of finance from American Express Global Business Travel."
24 days ago by jonerp
China, Leverage, and Values
"Obviously the United States government cannot tell a Chinese company what to do. However, the U.S. government can tell American companies what to do, and that includes determining what technology can be exported, and to whom"
articles 
24 days ago by jonerp
Sig taught me about Barely Repeatable Processes and how work flows
"There are plenty of ad-hoc processes in any company. They might cover the unplanned issues that happen every day, or they are the company specific things that aren’t covered by the standard package. They might have no system to help at all, or are often supported by data in an Excel spreadsheet being e-mailed around a group of people. These are what Sig calls Barely Repeatable Processes (BRP). They have some rules, but they often need to adapt and change as new circumstances arise. They need information, but it’s often unstructured notes and facts captured on paper or buried in e-mails sitting in someone’s inbox on their PC, tablet or smartphone."
ideas  barely  repeatable  processes  business  flows  future  of  work  sigurd  rinde  thingamy 
24 days ago by jonerp
Highlights from Host Perform 2019 General Session
"Since the CFO already has a seat at the table, I think Ron’s more talking about reframing the role and the vision of the CFO. I agree – particularly when it comes to being able to answer questions that help improve business performance. And, I believe, that if the CFO can’t migrate to being the CAO (chief answers officer) then the chief data officer (CDO) might well do it instead via data science and operations teams. To be a bit paranoid, it’s a threat — not an existential threat, but a threat nevertheless — to the power of the office of the CFO."
epm  host  analytics  doc  hendley  wine  to  water 
24 days ago by jonerp
Tackling America’s opioid epidemic with data, Deloitte and DataStax
"DataStax and Deloitte have partnered to create Opioid360, a tool that uses de-identified data to help healthcare providers intervene with individuals that are at a high risk of opioid addiction."
24 days ago by jonerp
Amazon shareholders reject facial recognition sale ban to governments | TechCrunch
"Amazon shareholders have rejected two proposals that would have requested the company not to sell its facial recognition technology to government customers.

The breakdown of the votes is not immediately known. A filing with the vote tally is expected later this week.

The first proposal would have requested Amazon to limit the sale of its Rekognition technology to police, law enforcement and federal agencies. A second resolution would have demanded an independent human and civil rights review into the use of the technology."
24 days ago by jonerp
Let Them Eat Margins: Elliott Management, SAP, and the Future of Customer Success
"The announcement that activist investor Elliott Management has taken a one percent stake in SAP has widely been seen as something between a potential problem and an outright disaster for the company."
uncategorized 
25 days ago by jonerp
Enterprise hits and misses - Amazon and Walmart face off on deliveries, while big SIs are held to account
"This week - Retailers make omni-progress, but face challenges from competitors - and tariffs. Plus: big SIs get scrutinized. Event season rolls on, with cloud ERP on deck. And: I blow gaskets in the whiffs section."
25 days ago by jonerp
Conquering the Cloud Native Conundrum
"It might surprise many, but people issues top the surveys as the biggest challenges facing cloud native today. A recent CNCF survey confirmed that the cloud native community is getting better and better at solving our most challenging technical problems with security, monitoring, storage and networking are all trending downward. Unfortunately, “people” issues continue to top the charts. A Gitlab survey further supports these top challenges — including replacing ingrained practices, resistance to change and cross-team communication."
cloud  native  kubernetes  sponsored 
25 days ago by jonerp
How To Improve Supply Chains With Machine Learning: 10 Proven Ways
"Machine learning-based algorithms are the foundation of the next generation of logistics technologies, with the most significant gains being made with advanced resource scheduling systems. Machine learning and AI-based techniques are the foundation of a broad spectrum of next-generation logistics and supply chain technologies now under development. The most significant gains are being made where machine learning can contribute to solving complex constraint, cost and delivery problems companies face today."
business  featured  posts  technology  software  trends  &  concepts  analytics  artificial  intelligence  centrify  erp  infor  inspectorio  louis  columbus'  blog 
25 days ago by jonerp
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