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jonerp : 2015   32

Robotic Process Automation has now penetrated a third of enterprises - by @pfersht
"The overwhelming conclusion is that a large chunk of enterprises are actively implementing it, and 10% even claim to have full scale RPA platforms up and running (let’s not dwell too much on the finer points of defining RPA here – the bigger picture here is the obsessive widespread focus, testing and deployment of automation tools)."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  it  services  robotic  automation  saas  paas 
may 2016 by jonerp
Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative - by @pfersht
"What’s alarming is the failure of enterprises to create and communicate a viable BPO career path for seven-out-of-eight professionals with under two years’ experience. And – while 63% of newbies strongly agree their job is vital to business performance, a depressing one-in-eight are actually excited by their career choice. "
2015  talent  in  bpo  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  captives  shared  services  strategies  contact  center  omni-channel  crm  marketing  design  thinking  digital  transformation  finance  &  accounting  global  healthcare 
april 2016 by jonerp
It’s time we started Being As-a-Service - by @pfersht
"Our industry is beset by fear, like never before. People are scared – they know their skills and capabilities could quickly become obsolete in a world where the job openings increasingly demand creativity, analytical prowess and an ability to pivot across domains. Suddenly, if you’re not a Digital native who talks about endless disruption and the coming robo-geddon, you’re a dinosaur… The gap between hype and reality has reached ridiculous proportions, and it’s time we stopped thinking about the fantastical future and focus on what we can achieve today."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  design  thinking  digital  transformation  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation 
march 2016 by jonerp
Confusion-as-a-Service: The massive disconnect between vision and reality - by @pfersht
"I have never known a time in the world of business when there is no much hype, confusion and unsettlement. Sadly, we are now living in a world where snippets of soundbites are so intensely shared across the variety media we use (I nearly said “omnichannel”) that our industry is completely dominated by hype, as opposed to reality."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  confusing  information  contact  center  omni-channel  crm  marketing  design  thinking  digital  transformation  finance  &  accounting  bpo  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage 
march 2016 by jonerp
Why 77% of the C-Suite really want provider-replacement therapy - by @pfersht
"Outsourcing is very much the direction the C-Suite wants to take to do the redesigning. 62% see a genuine need to bring in external specialists to redesign their operations, compared to only 24% of their middle layer. Clearly, leadership realizes their existing team just doesn’t have what it takes to do much more than keep the same old widgets turning."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  design  thinking  digital  transformation  hr  strategy  it  services  knowledge  &  robotic  automation 
january 2016 by jonerp
IBM, Infosys, Accenture and Cognizant lead in the industry’s first Design Thinking Blueprint - by @pfersht
"Being successful in the As-a-Service Economy requires ambitious service providers to make fundamental changes to their whole approach to service design and delivery. At the heart of this evolution, is a shift to service solutions being designed with real business context, as opposed to simply “looking at a process”. This involves a genuine focus on approaching and interpreting a client’s challenges, identifying and experimenting with opportunities, and ultimately evolving these approaches into the service delivery."
2015  hfs  buyers  summit  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  design  thinking  digital  transformation  global  services  blueprint  results  enterprise  irregulars 
january 2016 by jonerp
10 issues defining the services industry in 2016 - by @pfersht
"We’ve pooled all the big discussion topics from our recent service buyers summit in Harvard and let our analysts loose to demand 10 big things the industry needs to address if we are going to drag ourselves away from legacy land and avoid becoming massage therapists… and venture into the promised land of the As-a-Service Economy"
2015  hfs  buyers  summit  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  cognitive  contact  center  omni-channel  crm  marketing  design  thinking  digital  transformation  global  services  hr  strategy 
january 2016 by jonerp
451 Research’s @DBerkholz on Making DevOps Happen - podcast
"Regular readers of The New Stack will not be surprised in the least that 451 Research analyst Donnie Berkholz is on a mission to convince organizations to integrate their software development and IT operations teams. At the recent HPE Discover 2015 conference in London, Berkholz unveiled perhaps his strongest language to date, advocating not just for the two teams to coalesce but for their work processes to extend across departmental boundaries."
interviews  events  podcast  devops  donnie  berkholz  the  new  stack  makers  agile  culture  hpe  discover  2015 
december 2015 by jonerp
HPE Discover 2015: All About the Enterprise DevOps - by @ckoliver_writes
"As enterprises become more developer centric, there must be a balance between productivity and time spent setting up other systems or software. Verigreen is run entirely server-side, with developers not having to install anything, able to commit from any platform and still have their commits intercepted for verification."
events  interviews  technology  top  stories  hp  discover  helion  development  platform  verigreen  hpe  2015 
december 2015 by jonerp
80% of outsourcing relationships fail to deliver collaborative value… so what can we do? - by @pfersht
"Design Thinking in services is based, primarily, on both service buyer and provider coming together to create business outcomes that are mutually beneficial – and motivational – for both parties. However, this must be established as ongoing collaboration across all key relationship stakeholders, and not simply two days of senior management putting sticky notes on each others’ foreheads."
business  featured  posts  2015  hfs  buyers  summit  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  design  thinking  enterprise  irregulars  hfsresearch.com  homepage  hr  strategy  it  services 
december 2015 by jonerp
Outsourcing on life support Part I: Service providers must win back the trust of clients - by @pfersht
"Close to half the leadership we spoke to in our recent As-a-Service study view their service provider’s unwillingness to cannibalize their existing revenue model as a significant obstacle to make the As-a-Service shift, and a similar number (44%) view their provider’s lack of support to share any risk as a key issue"
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  digital  transformation  hfsresearch.com  homepage  it  services  robotic  automation  saas  paas 
october 2015 by jonerp
Cannibalize or face extinction (if you want to survive in the As-a-Service Economy) - by @pfersht
"The legacy service providers (and those service providers who may not realize they are – actually – legacy) simply don’t know how to price, solution, assess the risk and pull it all together – they can’t, because they simply aren’t set up that way."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  hfsresearch.com  homepage  hr  strategy  it  services  knowledge  &  robotic  automation  saas 
october 2015 by jonerp
Monday’s Musings: Dealing With The Startup Who Went Public And Is Now Arrogant As Hell - by @rwang0
"Market leaders and fast followers now face challenges when dealing with west-coast VC backed startups who finally become newly minted public companies and extremely arrogant. This also happens in acquisition."
2015  apps  strategy  brand  promises  ceo  chief  digital  officer  executive  financial  hr  information  marketing  people  technology 
october 2015 by jonerp
IBM Watson Won’t Be Replacing Humans Any Time Soon - by @ron_miller
"There is little doubt that IBM’s Watson artificial intelligence system is an incredible piece of technology, It’s capable of searching across vast repositories of unstructured digital data and returning answers remarkably quickly. But it won’t be replacing humans anytime soon, Dr. John Kelly who leads the Watson team at IBM told TechCrunch’s Alex Wilhelm today at TechCrunch Disrupt in San Francisco."
enterprise  tc  techcrunch  disrupt  sf  2015  ibm  watson  artificial  intelligence 
september 2015 by jonerp
Eurostar, Ocado and Eli Lilly want to move from ‘shadow IT’ to ‘citizen development’ - by @derek_dupreez #df15
"Three global brands talk about worrying less about shadow IT and instead encouraging citizen development via the Salesforce platform."
special  event  reports  dreamforce  2015 
september 2015 by jonerp
Keith Block – it’s all about growth, not cost-cutting, for disruptive CEOs - by @whostu #df15
"It's all about growth and the front office for today's successful CEOs, says Keith Block, no matter what his old boss Larry Ellison reckons about cloud ERP."
cloud  customer  experience  e-commerce  innovation  internet  of  things  marketing  services  social  dreamforce  2015 
september 2015 by jonerp
Microsoft CEO gets center stage at Salesforce show - by @philww #df15
"Is it a new era of mutual co-operation and respect between enterprise tech business leaders? Microsoft CEO Satya Nadella takes center stage at Dreamforce."
special  event  reports  dreamforce  2015 
september 2015 by jonerp
Sage, Salesforce and Microsoft – a cloudy menage à trois - by @whostu #df15
"Four months after Sage and Salesforce launched Sage Live, Sage CEO Stephen Kelly is pitching an End of ERP message at Dreamforce."
cloud  customer  experience  innovation  marketing  special  event  reports  dreamforce  2015 
september 2015 by jonerp
Takeaways From Panorama's 2015 Manufacturing ERP Report - by @erickimberling
"The mix of ERP vendors among manufacturers is very different than in other industries. Our original 2015 ERP Report, published earlier this year, showed SAP, Oracle, and Microsoft Dynamics leading the pack among ERP vendors in all industries. However, Microsoft Dynamics shows the largest market share in the manufacturing space which is quickly followed by Epicor and Infor. This proves that manufacturers have unique – and oftentimes complex – business requirements that aren’t as well met by all ERP vendors. It also highlights the importance of an independent and thorough ERP software selection process."
erp  implementation  2015  manufacturing  report  software  vendors 
september 2015 by jonerp
Salesforce unites and rebrands its platform as App Cloud - by @philww
"In the run-up to next week's Dreamforce, meet App Cloud - a bright new name for a revamped Salesforce platform targeted squarely at enterprise CIOs."
cloud  dreamforce  2015 
september 2015 by jonerp
Social intelligence and reputation are the keys to survival in this automating world - by @pfersht
"However, I have good news for the paranoid – computers are still really bad at simulating social interaction. What’s more, team work is becoming more critical than ever, as we need to keep adapting to a changing work environment. Your personality and ability to excite, befriend, intellectually stimulate, or just have a laugh with the people around you, is now more critical than ever."
2015  as-a-service  study  buyers'  sourcing  best  practices  design  thinking  hfsresearch.com  homepage  social  networking  change  management  talent  in  the  economy  automation  enterprise  irregulars  hfs  research  phil  fersht 
august 2015 by jonerp
Hello As-a-Service Economy, goodbye Outsourcing, Part 2 - by @pfersht
"What is truly worrysome here, is the speed of change in today’s global environment and what could happen to many of the organization simply paying lip-service, when it comes to hauling their antiquated back offices out of the dark ages. And, heaven-forbid, we are struck by a renewed global downturn, with so many of our enterprises failing to adapt to the modern business environment."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  digital  transformation  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation 
august 2015 by jonerp
Hello As-a-Service Economy, goodbye Outsourcing, Part I - by @pfersht
"But outsourcing hasn’t failed. Only 13% of service buyers in our new Ideals of As-a-Service study believe there is no more value to be found in the current outsourcing model. Outsourcing is the starting point towards driving out bloated labor costs, centralizing the delivery staff within a service provider, and creating some basic common standards across processes. However, it’s not the end-solution for ambitious firms, it’s merely the start of the journey towards this future vision of “As-a-Service”.
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  design  thinking  digital  transformation  global  services  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it 
august 2015 by jonerp
Why Design Thinking can save the outsourcing industry - by @pfersht
"We’re trying to forge a new identity for ourselves and re-imagine what our careers, our services and our platforms could be like if we only figured out how we can define, prioritize and realize business outcomes that are valuable, as opposed to merely keeping the same old factory ticking over at the lowest possible cost."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  design  thinking  digital  transformation  global  services  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it 
july 2015 by jonerp
DockerCon 2015: What Did We Learn This Week? - by @smfulton3
"“I left the room feeling very impressed by this strategy,” stated CloudBees CEO Sacha Labourey, speaking with The New Stack. “But let’s make no mistake: At some point, Docker also has a P&L. Sun [Microsystems] didn’t necessarily do a good job of monetizing the J2EE layer. Everybody benefited from it, maybe, except Sun.”"
technology  top  stories  adrian  cockcroft  cloudbees  clusterhq  dave  messina  diogo  monica  docker  dockercon  2015  gou  rao  michael  miller  portworx 
june 2015 by jonerp
Event Report: Zuora’s #Subscribed15 Shows How Organizations Can Power Their Digital Transformation Initiatives - by @rwang0
"In speaking with over 47 customers at the Zuora event, the common bond is the shift to these new digital business models built on subscriptions. However, most organizations lack the technology infrastructure to support unit cost pricing models, recurring revenue billing, and subscription pricing. Existing financial systems and applications can not deliver the solutions required without the massive cost of customization for a product not designed to support these digital business models."
2015  apps  strategy  arrow  electronics  ceo  cfo  chief  executive  officer  financial  hr  information  marketing  sales  technology 
june 2015 by jonerp
The Foundations of the As-a-Service Economy (Part 2): Avoiding getting burned without a burning platform
"However, while it’s one thing to talk about the delights that await ambitious enterprises when they make definitive plans go down this path, it’s another to assess whether they truly recognize the burning platform to take themselves through this period of pain and complexity to get there."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  digital  transformation  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation 
may 2015 by jonerp
The biggest threat to outsourcing’s future: Unfocused and unambitious Millennials - by @pfersht
"I recently attended a graduation ceremony and was amazed at the number of students engrossed in their phones, occasionally looking up to applaud a graduate.

What’s happening here? Have we created a whole generation of socially-retarded morons preferring to network on Instagram and Snapchat than engage in physical dialog anymore?"
2015  talent  in  bpo  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it  services  advisors  robotic  automation  social  networking 
may 2015 by jonerp
Event Report: Insights Into The New NetSuite At SuiteWorld 2015 - by @rwang0
"After years of bashing Microsoft as the evil empire, the change in tact to partner with Microsoft comes as a mild surprise to many customers and partners. However, over the past 12 months, CEO Satya Nadella has successfully positioned Microsoft as the neutral cloud platform and infrastructure partner with big announcements that include IBM, Salesforce, Oracle, and SAP."
2015  american  experss  global  business  travel  android  apps  strategy  billabong  capgemini  ceo  cfo  chief  executive  officer  financial  hr  information 
may 2015 by jonerp
Work smarter, not cheaper: Automation skills have rapidly arrived at the top of the talent agenda - by @pfersht
"We’re shortly going to release the results of our new study delving into BPO talent, which probes into whether there is a genuine career path to follow for BPO and operations professionals, or whether we’re terminally stuck in the “accidental career” we never intended to venture into. In anycase, I wanted to share one set of data points that show which skills have been increasing in significance."
2015  talent  in  bpo  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation  change  management  the  as-a-service  economy  enterprise  irregulars 
march 2015 by jonerp
Five big themes driving enterprise data and app development in 2015 - by @quentinwall
Quentin makes fun of others' generic predictions and goes into his own.... " I talk with a lot of enterprise customers who are trying to get to the next level of what they should focus on, and how to invest time, resources, and investments. Here are five of the top themes beneath the big themes that I hear from customers all the time."
enterprise  general  mobile  platforms  technology  your  pov  2015  theme  big  data  cloud  identity 
january 2015 by jonerp
7 Interesting Big Data and Analytics Trends for 2015 - by @timoelliott
"Here’s a list of what I find are the most interesting trends in analytics in 2015.

Why the italics? because most of what will happen this year can be summarized with a single word: more. Yes, there will be more data, more mobile analytics, more cloud analytics, more data discovery, more visualization, etc.—but these are the trends that I personally will be paying closer attention to over the year"
thoughts  2015  analytics  bi  big  data  business  intelligence  science  forecast  predictive  trends 
january 2015 by jonerp

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