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AI and digital must put people back at the center of work – Unleash19
"As enterprises adopt AI and pursue digital transformation, people still have a central role, say speakers at this week's Unleash London event"
digital  transformation  -  frictionless  enterprise  hcm  and  the  future  of  work  machine  intelligence  ai  use  cases 
15 hours ago by jonerp
Modeling humans for personalized medicine – a prescription for trouble?
"Digital Twin technology for modeling individual people, or “personalized medicine,” is a concept for simulating the whole."
healthcare  transformation  iot  robotics  and  ai  machine  intelligence 
10 days ago by jonerp
Getting closer to guidelines on ethical AI
"AI is moving fast enough that our ethical framework is falling behind. Here's a critique of four AI characteristics, and a new way of thinking about AI ethics."
governing  identity  privacy  and  security  machine  intelligence  ai  robotics 
27 days ago by jonerp
Look past the AI hype and into the data – Qlik on winning in retail
"Retail's winners and losers are increasingly dictated by proper use of data. After the NRF event, I asked Qlik for their three big retail takeaways - and how retailers in the field are applying them. Yes, AI and IoT came up, but some of the answers surprised me."
analytics  planning  and  data  analysis  machine  intelligence  ai  retail  e-commerce  the  omni-channel 
28 days ago by jonerp
Enterprise hits and misses – job boards face critique, and a powerful AI tool gets put on probation
"This week - job boards get called out and Amazon bails out (of NYC). Plus: An AI text generation tool so allegedly powerful, its release into the wild is delayed. Your whiffs include the early winner of the PR subject header of the year door prize."
hcm  and  the  digital  future  of  work  hits  misses  machine  intelligence  ai  talent  management 
29 days ago by jonerp
Technology for social good – stopping the poachers and saving the planet with AI, drones and sensors
"Bleeding-edge tech is being put to good use to take on some of the world's biggest conservation crises."
digital  enterprise  in  the  real  world  iot  robotics  and  ai  machine  intelligence  use  cases 
4 weeks ago by jonerp
How hard is it to solve the ethics in AI problem?
"Advances in deep learning techniques throw up fresh challenges in the field of ethical AI. Much work needs to be done before we get comfortable with applied AI. It won't be easy."
machine  intelligence  and  ai  ethics 
5 weeks ago by jonerp
The informal NRF demo awards – a countdown of retail tech in action
"I've hit on the retail trends and data. Now it's time for the fun stuff: my informal NRF 2019 retail demo awards. Here's my illustrated countdown through the best of the show floor, with an eye for tech having real world impact."
analytics  planning  and  data  analysis  iot  robotics  ai  retail  e-commerce  the  omni-channel 
6 weeks ago by jonerp
Enterprise hits and misses – the robotic future of work is messy, and Facebook’s brand erosion is lucrative
"This week - new data on the robotic future of work sparks debate; Facebook's earning surge baffles and befuddles. Plus: humanizing the Internet of Things and vendor-washing cloud ERP upgrades. Your whiffs include the sloppy corporate web."
digital  skills  and  training  hits  misses  iot  robotics  ai  machine  intelligence 
6 weeks ago by jonerp
Enterprise hits and misses – techlash at Davos with the digital skills gap in focus
"This week - Davos brings the techlash into focus as the WEF shares plans for closing the digital skills gap. Also: big SIs get a reckoning, and the open source enterprise debate roils on. Your whiffs include emotional support alligators."
digital  skills  and  training  hits  misses  machine  intelligence  ai 
7 weeks ago by jonerp
Infor on retail at NRF ’19 – C-level buy-in is fueling retail cloud adoption, and storefronts still count
"Next up in my NRF 2019 series - Infor speaks to the retail feedback on the show floor. Yeah, AI is hot, but customers are asking tougher questions. C-level buy in on retail change is higher - and that matters when transformation is called for."
crm  and  customer  experience  machine  intelligence  ai  retail  e-commerce  the  omni-channel 
7 weeks ago by jonerp
Customer experience disconnect is putting businesses at risk
"Research from Dimension Data shows that 70% of respondents said customer experience is not represented at board level. The research indicates that lower-level management or multiple managers often assuming responsibility. Furthermore, only 17% said their organisation takes a fully integrated, centralised approach to user experience."
erp  latest  news  ai  analytics  artificial  intelligence  customer  experience  cx  digital  integration  ecommerce  retail  user  visualsoft 
7 weeks ago by jonerp
Enterprise hits and misses – talking IoT and blockchain futures, while data privacy is bought and sold
"In our triumphant/petulant new year's return, hits and misses features the impact of IoT, blockchain and cleantech. Retail omni-woes are nudged off center stage by a slew of data privacy controversies. Your whiffs include an underwhelming war of the machines."
data  privacy  governing  identity  and  security  hits  misses  internet  of  things  machine  intelligence  ai 
9 weeks ago by jonerp
Manufacturing a crisis? Upbeat data meets Trump’s tariffs
"An upbeat report on tech trends in US manufacturing finds tech can be used by manufacturers to offset impact of Trump's tariffs, but also that those tariffs aren't helpful."
cloud  erp  financials  and  supply  chain  infrastructure  iot  robotics  ai  regulation 
10 weeks ago by jonerp
Robot rights – a legal necessity or ethical absurdity?
"The question of robot rights has emerged as a much more nuanced topic than at first seems the case. We examine the pros and cons."
iot  robotics  and  ai 
10 weeks ago by jonerp
Which Analytics And BI Technologies Will Be The Highest Priority In 2019?
"82% of enterprises are prioritizing analytics and BI applications and platforms as part of their budgets for new technologies and cloud-based services. 78% of enterprises are prioritizing advanced analytics, and 76% data preparation. 54% say AI, machine learning and Natural Language Processing (NLP) are also a high investment priority. The following graphic ranks enterprises’ investment priorities for acquiring or subscribing to new technologies and cloud-based services by analytics and BI initiatives or strategies. Please click on the graphic to expand for easier reading."
business  featured  posts  technology  software  trends  &  concepts  analytics  bi  and  in  the  age  of  ai  big  data  intelligence  cloud  computing  lake  louis  columbus'  blog 
10 weeks ago by jonerp
The Year That Was – the Phil version
"Frictionless enterprise, digital transformation, headless, serverless, XaaS, robots and scandal - Phil's look back on 2018 has it all."
collaboration  sharing  and  digital  productivity  crm  customer  experience  enterprise  in  the  real  world  frictionless  future  of  work  infrastructure  machine  intelligence  ai 
11 weeks ago by jonerp
The Year That Was – the @jonerp version - the rise of the best of breed cloue enterprise and the CX farce
"Jon's year brought him from AI hype overload to use case inspiration and back again. Hot topics include the digital skills gap, the farce of customer experience, and the return of the best of breed enterprise."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  digital  enterprise  in  the  real  world  hits  misses  machine  intelligence  ai  retail  e-commerce  omni-channel 
11 weeks ago by jonerp
Sales and marketing working in tandem – organizational Holy Grail or the new reality?
"Marketing and Sales working in harmony for the greater good...or fighting like a bag of cats. Salesforce's State of Marketing Report suggests progress."
analytics  planning  and  data  analysis  cloud  platforms  -  infrastructure  architecture  crm  customer  experience  digital  content  marketing  iot  robotics  ai  machine  intelligence  social  user  ux  application  design 
december 2018 by jonerp
Event Report - AWS reinvent 2018 - Push, push - AI and hardware
"On the concern side, the AWS portfolio is broader and deeper than ever before. AWS keeps staying with the Chinese menu philosophy, and it means massive choice… but staying with the analogy, when a Chinese restaurant adds a full menu every year, even the most loyal customers will have a hard time to keep an overview of the menu – and manage to repeat-order the same dishes (aka products) at the next visit (aka implementation project)"
ai  aws  bi  cloud  constellation  research  google  holger  mueller  iaas  machine  learning  nextgen  compute  platform  paas  tensorflow 
december 2018 by jonerp
Using Machine Learning To Find Employees Who Can Scale With Your Business
"Betting on solid data and personalization at scale, on the other hand, delivers real results. Real data slices through the probabilities and is the best equalizer there is at eradicating conscious and unconscious biases from hiring decisions."
business  featured  posts  technology  software  trends  &  concepts  ai  applicant  tracking  systems  artificial  intelligence  ats  eightfold  hr  machine  learning  human  resource  management 
december 2018 by jonerp
Is AI an asset to hiring, or will it bring us down a sinkhole of algorithmic bias?
"In the aftermath of Amazon abandoning its AI hiring initiative, AI for HR remains a volatile topic. This fall, Montage issued fresh data on AI in HR. My exchange with Kurt Heikkinen, President and CEO of Montage, brought the debate into focus."
analytics  planning  and  data  analysis  diversity  hcm  the  digital  future  of  work  machine  intelligence  ai  robotics  talent  management 
december 2018 by jonerp
US military to tech protestors – ‘We’re at war; pick a side’
"The revolt by thousands of Google workers against working with the Pentagon is drawing fierce pushback from the military, rival companies like Amazon and Microsoft, and even some fellow workers."
iot  robotics  and  ai  machine  intelligence  security 
december 2018 by jonerp
US survey says shoppers want less automation, more human interaction with customer service
"The report revealed that, despite misconceptions of robots taking over, consumers still want human interaction while navigating digital assets. What’s more, they don’t expect, nor want technology to replace real people. It’s true consumers are open-minded about using technology like chatbots that save time and make life easier. But they still trust humans to help solve more complex problems and make experiences such as online shopping, filling a prescription or making a bank deposit — more enjoyable."
erp  latest  news  ai  artificial  intelligence  automation  brands  chatbots  customer  service  gartner  human  interaction  research  retail 
december 2018 by jonerp
Coupa CEO Bernshteyn – our customers can “weather the storm” of economic change
"Coupa ends calendar 2018 with strong growth and a good outlook into 2019, whatever the economy delivers."
cloud  erp  financials  and  supply  chain  machine  intelligence  ai  spend  management 
december 2018 by jonerp
Break-even in sight for Box as enterprise deals increase in size and number
"Break-even may finally be in sight for Box, but it's a case of steady growth and lowered losses for now..."
cloud  platforms  -  infrastructure  and  architecture  collaboration  sharing  digital  productivity  governing  identity  privacy  security  machine  intelligence  ai  regulation 
november 2018 by jonerp
How Automated Insights uses Natural Language Generation to boost our grasp of data – in Tableau and beyond
"How do we make more sense of baffling data visualizations? And how do we expand BI to more users? Automated Insights has answers worth considering. Here's an illustrated tour of the best product demo I saw this year."
analytics  planning  and  data  analysis  iot  robotics  ai  machine  intelligence 
november 2018 by jonerp
Event Report - AWS reInvent 2017 - AWS grows and grows...
"One of the emerging concerns is around Machine Learning. Expectations that AWS may announces its own neural network and compete with Google’s TensorFlow seem unlikely to happen at this point. Who would have thought that AWS would enter multiple partnerships with Seattle neighbor Microsoft on Machine Learning? The risks for AWS are tangible, if any other IaaS vendor can show faster, cheaper and better Machine Learning performance, it will create a magnetic effect on data. And with data goes load, not to mention that Machine Learning itself creates a lot of load. And load is the mother milk of IaaS vendors success."
ai  alexa  aws  cloud  constellation  research  database  holger  mueller  iaas  machine  learning  nextgen  apps  paas  reinvent 
november 2018 by jonerp
Event Report - Ceridian Insights 2018 - Ceridian is on a roll
"On the concern side, Ceridian needs to push the envelope in the direction of Machine Learning / AI in general and voice as the new UI more. Last year at the user conference the vendor showed the most impressive voice demos of all HCM vendors in 2017 – a worker talking to Alexa (?) for an understanding of their shift situation and executing a shift swap. No demo this year, the vendor citing keynote time reasons… Behind an effective Machine Learning / AI strategy is the move to public cloud, to be able to leverage cheaper compute, spare capacity, low cost storage and overall compute elasticity. And Ceridian says the Dayforce suite runs on public cloud IaaS (I think Azure) but needs to move there for good. When the whole industry is moving to IaaS, it’s time for all vendors to move there to level the field."
ai  ceridian  constellation  research  future  of  work  holger  mueller  machine  learning  nextgen  hcm  payroll  succession  management  talent  workforce 
november 2018 by jonerp
AI, meet accessibility – new potential for upping skilled employment
"The increasing potential for mixing AI and machine learning to get a significant boost to the employment pool."
diversity  future  of  work  hcm  and  the  digital  machine  intelligence  ai  talent  management 
november 2018 by jonerp
Enterprise hits and misses – Thanksgiving can’t save us from AIOps
"In this special Thanksgiving week edition of hits and misses, Jon picks the diginomica high points, the best of the enterprise web, but - no whiffs this time around. We do turkeys instead."
hits  and  misses  machine  intelligence  ai  retail  e-commerce  the  omni-channel 
november 2018 by jonerp
Which CRM Applications Matter Most In 2018
"Marketing analytics continues to be hot for marketing leaders, who now see it as a key business requirement and a source of competitive differentiation. In my opinion and based on discussions with CMOs, interest in marketing analytics is soaring as they are all looking to quantify their team’s contribution to lead generation, pipeline growth, and revenue. I see analytics- and data-driven clarity as the new normal. I believe that knowing how to quantify marketing contributions and performance requires CMOs and their teams to stay on top of the latest marketing, mobile marketing, and predictive customer analytics apps and technologies constantly. The metrics marketers choose today define who they will be tomorrow and in the future."
business  featured  posts  technology  software  trends  &  concepts  ai  byline=louis  columbus  cloud  computing  cpq  crm  customer  relationship  management  enterprise 
november 2018 by jonerp
ServiceMax CEO eyes the opportunity of ‘Uberized’ labour markets for field service agents
"Scott Berg argues that ServiceMax could potentially become the interface between field service engineers and the companies it sells its software to. He also provides some insight into the company’s growth since being acquired by GE Digital."
analytics  planning  and  data  analysis  internet  of  things  iot  robotics  ai  machine  intelligence 
november 2018 by jonerp
Workday’s Adaptive Insights implementation – Robynne Sisco CFO in the hot seat
"Workday's CFO, Robynne Sisco talks about the company's own Adaptive Insights implementation and her aspirations for a future state Workday intelligence platform."
analytics  planning  and  data  analysis  machine  intelligence  ai 
november 2018 by jonerp
IQMS Pinnacle 2018 – How Eldon James is turning their integrated manufacturing vision into reality
"IQMS Pinnacle 2018 brought an inspirational message of customers using manufacturing ERP and shop floor automation to thrive in tough markets. But does that match up to customer realities? First up: my use case interview with PVC-free plastics manufacturer Eldon James."
digital  enterprise  in  the  real  world  machine  intelligence  and  ai  robotics  use  cases  manufacturing 
november 2018 by jonerp
SAS exposes the contradictions in Analytics and the true nature of AI
"Understanding the context and role that AI can play today and in the future is crucial in recognising the true opportunities that it offers. But the simple reality underpinning AI is the fact that data is important. Organised data is more important especially for organisations that wish to derive value from assets they own which so far they undervalue. This is akin to owning a plot of land in the City, as yet unbuilt upon. As it exists it is nothing but a piece of empty space. But what could it be?"
blogs  agi  ai  analytics  ani.  augmented  blog  cic  elon  musk  milan  sas  sky  umc  utrecht 
november 2018 by jonerp
Microsoft’s Future Decoded – it’s all about AI and ethics
"CEO Satya Nadella is now pumping the trio of cloud + intelligent edge + AI pretty hard, and pumps some more in London, where the experts say AI expertise and ethical understanding is probably the best in the world."
cloud  platforms  -  infrastructure  and  architecture  data  privacy  future  of  work  iot  robotics  ai  machine  intelligence  regulation 
november 2018 by jonerp
The ‘Father of the Web’ wants a new contract to redeem his troubled child
"Saving the World Wide Web from itself - Sir Tim Berners-Lee calls for a new contract."
cloud  platforms  -  infrastructure  and  architecture  machine  intelligence  ai  regulation  social 
november 2018 by jonerp
Sage Intacct CEO Rob Reid on the state on Intacct – AI should help the CFO transform
"At Sage Intacct Advantage 2018, I heard a radical vision of Financial Leadership 3.0. So how will Sage Intacct help customers get there? How does AI factor in? And how does Sage's acquisition of Intacct look now? Robert Reid is on deck."
cloud  erp  financials  and  supply  chain  iot  robotics  ai  machine  intelligence 
october 2018 by jonerp
Jet-powering Walmart to go on the offensive – e-commerce chief Marc Lore has battleplans
"In the final part of our focus on Walmart's digital transformation, Marc Lore has some big questions to ask - and answer."
analytics  planning  and  data  analysis  crm  customer  experience  digital  enterprise  in  the  real  world  e-commerce  machine  intelligence  ai  retail  omni-channel 
october 2018 by jonerp
Oracle OpenWorld 2018 – Gartner, who? CEO Mark Hurd gives his technology predictions for 2025
"Hurd took to the stage this morning to deliver his keynote, during which time he poked fun at the analyst firms for being slow to recognise his predictions from 2015. Today he made some more forward looking statements that hint at Oracle’s direction."
cloud  platforms  -  infrastructure  and  architecture  iot  robotics  ai  machine  intelligence  oow18 
october 2018 by jonerp
Oracle OpenWorld 2018 – The intelligent apps equation
"Oracle will showcase some fresh capabilities that breathe new life into cloud ERP. Here is the rundown on what to expect along with commentary from ASteve Miranda who leads that endeavor. It makes for a compelling story but it will be customers who confirm."
analytics  planning  and  data  analysis  cloud  erp  financials  supply  chain  machine  intelligence  ai  talent  management  event  reports  oow18 
october 2018 by jonerp
Do we understand the importance of ethical technology?
"Understanding the frameworks around which ethical models are built helps contextualize the often confusing world of ethical technology. Here is my stab at a view of the landscape and what should happen next."
machine  intelligence  and  ai  robotics  ethics 
october 2018 by jonerp
Huawei Connect 2018 – the smart police are coming
"A final report from Huawei Connect in Shanghai, as the vendor pushes a vision of smart safety and security."
cloud  platforms  -  infrastructure  and  architecture  collaboration  sharing  digital  productivity  iot  robotics  ai  machine  intelligence  regulation  security 
october 2018 by jonerp
Huawei Connect 2018 – the war for AI talent
"Chris Middleton reports from Shanghai on the battle for AI talent at Huawei, and in China as a whole. What are the lessons for the West?"
future  of  work  iot  robotics  and  ai  machine  intelligence  talent  management 
october 2018 by jonerp
Journeys in big data and AI across the transport networks of London & Paris
"We should take notice of the pioneering work in big data and AI done by digital innovators at public transport networks - two examples from London and Paris"
customer  service  management  frictionless  enterprise  machine  intelligence  and  ai  mobile  social  use  cases 
october 2018 by jonerp
SAP TechEd 2018 – How Kaeser Kompressoren is selling compressed air as a service with the help of SAP Data Hub
"Every now and then, a customer use case really stands out. I picked up a dandy at SAP TechEd 2018, via a long-time SAP customer that keeps their tech - and business models - right on the edge of what's possible."
analytics  planning  and  data  analysis  digital  enterprise  in  the  real  world  internet  of  things  iot  robotics  ai  machine  intelligence  use  cases 
october 2018 by jonerp
SAP TechEd day one, burning questions edition – beaming up serverless ERP and the ABAP PaaS
"SAP TechEd day one featured news announcements that implied a more open SAP. Serverless ERP, ABAP on the SAP Cloud Platform - we're a long way from NetWeaver. But big questions remain. Here's my illustrated day one review."
cloud  platforms  -  infrastructure  and  architecture  devops  nosql  the  open  source  stack  iot  robotics  ai  serverless 
october 2018 by jonerp
Overcoming the AI, ML and data science skills gap – hashing it out with Vijay Vijayasankar of IBM
"If you want to provoke me, tell me there's not enough qualified data science talent. That led me to a video exchange with IBM's Vijay Vijayasankar, where he shared the ups and own of hiring data science talent."
digital  skills  and  training  future  of  work  iot  robotics  ai  machine  intelligence 
october 2018 by jonerp
Infor thru the stages- what’s the next phase?
"t’s been interesting to watch Infor’s transformation over the last few years. How can a company with so many product lines modernize them all, migrate users to the cloud and position these firms for a more digital future? Here’s the progress report that’s been eight years in the making."
analytics  planning  and  data  analysis  cloud  erp  financials  supply  chain  digital  transformation  -  frictionless  enterprise  internet  of  things  machine  intelligence  ai  robotics 
october 2018 by jonerp
Dreamforce 2018 – Keith Block on integration, innovation and life as a co-CEO
"As Dreamforce begins to wind down, I had the chance to sit down to chew the fat with co-CEO Keith Block on a variety of Salesforce-related topics."
cloud  platforms  -  infrastructure  and  architecture  collaboration  sharing  digital  productivity  crm  customer  experience  content  marketing  financial  services  fintech  hcm  the  future  of  work  iot  robotics  ai  retail  e-commerce  omni-channel  df18 
september 2018 by jonerp
Event Report - Salesforce Dreamforce 2018 - AI, Apple & Customer 360 - but where is the CRM thought leadership?
"It was the usual mega event for Salesforce, it’s partners and its users. Attendees were optimistic and looking forward on innovation to come in 2019. Good to see the shift towards more neural network-based AI, which at the moment is clearly the AI technology of choice. Good to keep Einstein’s voice efforts cross platform. But details were not shared – where does Salesforce plan to build all these models, where does the data have to be, etc. Good to see what MuleSoft is ultimately about, pulling off Customer 360 – if Salesforce managed to implement this architecture (and get customer to pay for it) – it may justify the princely cost of MuleSoft. To be fair – that is little of concern for Salesforce users, who they want to see value coming form their vendor overall, across the product suite."
ai  apple  cloud  constellation  research  crm  dreamforce  google  holger  mueller  learning  paas  platform  salesforce 
september 2018 by jonerp
Inforum 2018 – CEO Charles Phillips on Coleman AI and the problem of enterprise productivity
"Infor announced a slew of Coleman AI news at Inforum 2018. But what does this mean to customers? Here's my review of Infor CEO Charles Phillips' keynote views, and what I learned behind the scenes."
digital  skills  and  training  hcm  the  future  of  work  iot  robotics  ai  machine  intelligence 
september 2018 by jonerp
Dreamforce 2018 – it’s all about integration, says Salesforce product chief Bret Taylor
"In an exclusive diginomica interview, Salesforce President and CPO Bret Taylor talks integration and Lightning, MuleSoft, Customer 360, Quip, Einstein Voice."
cloud  platforms  -  infrastructure  and  architecture  collaboration  sharing  digital  productivity  crm  customer  experience  machine  intelligence  ai  user  df18 
september 2018 by jonerp
AI, edge and security share top billing at Microsoft Ignite
"Microsoft Ignite opens this morning with a blizzard of announcements, with special focus on advances in AI, IoT and edge, tempered by security"
infrastructure  internet  of  things  machine  intelligence  and  ai  productivity  security 
september 2018 by jonerp
Microsoft soups up Dynamics 365 with AI and HoloLens add-ons
"Microsoft soups up its Dynamics 365 business applications with packaged AI for sales, service and marketing, plus HoloLens mixed reality apps"
crm  and  customer  experience  service  management  internet  of  things  machine  intelligence  ai 
september 2018 by jonerp
McKinsey warns that AI will further divide the world economy into winners and losers
"The world is moving quietly, but inexorably, toward a world that will not only change the way humans live and work but also divide the world economy according to McKinsey’s latest AI report."
iot  robotics  and  ai  machine  intelligence 
september 2018 by jonerp
World Economic Forum – robots will take jobs, but upskilling will put humans ahead…if we do it properly
"robots-typing-machines

A major future of work report from the World Economic Forum puts skills investment top of the corporate and governmental agenda."
digital  skills  and  training  future  of  work  iot  robotics  ai  machine  intelligence 
september 2018 by jonerp
How Medivis plans to use augmented reality and AI to change medicine
"Typically I don't write about how cool augmented reality and AI are. But the experts at Medivis think they can change healthcare with these technologies - and the help of partners like Paperspace."
digital  enterprise  in  the  real  world  healthcare  transformation  machine  intelligence  and  ai  use  cases  augmented  reality 
september 2018 by jonerp
Fixing the recruiting process mess – Part 3, getting from zero to one
"How can technology make recruiting better and the acquisition of more and better-qualified talent a reality? How do we stop the leakage from the recruiting funnel and do so in a way that doesn’t add to the workload of recruiters? Can a better process for recruiting improve candidates’ experiences and those of recruiters?"
hcm  and  the  digital  future  of  work  iot  robotics  ai  talent  management 
september 2018 by jonerp
Google Needs To Make Machine Learning Their Growth Fuel
"Google needs new AI- and machine learning-driven businesses that have lower Total Acquisition Costs (TAC) to offset the rising acquisition costs of their ad and search businesses. CB Insights found Google is experiencing rising TAC in their core ad and search businesses. With the strategic shift to mobile, Google will see TAC escalate even further. Their greatest potential for growth is infusing greater contextual intelligence and knowledge across the entire series of companies that comprise Alphabet, shown in the graphic below."
business  featured  posts  technology  software  trends  &  concepts  cb  insights  google  ai  machine  learning  louis  columbus'  blog  patents 
september 2018 by jonerp
Meltwater pivots to let data scientists loose on the world’s biggest business dataset
"Media intelligence provider Meltwater pivots to a platform strategy with Fairhair.ai, opening its huge dataset of online business content to data scientists"
cloud  platforms  -  infrastructure  and  architecture  digital  content  marketing  machine  intelligence  ai  social 
september 2018 by jonerp
Enterprise hits and misses – blockchain is a paradox; AI is a customer service automater
"This week - Blockchain is officially a paradox, and AI is a riddle for customer service teams to solve. Plus: diginomica gets critiqued, and personalization gets humanized (or does it?). Your whiffs go from rattlesnake bites to a big pile o' Skype."
crm  and  customer  experience  service  management  hits  misses  iot  robotics  ai  blockchain 
september 2018 by jonerp
C’mon now – the customer isn’t in control. On Google, Amazon and the algorithmic plight of the super-user
"The customer is in control? That's an extravagant universal claim - and a recipe for disillusionment. In this Friday roast-and-think, I lay out the true sources of customer power and the predicament of the super-user, who has been sold some Florida swampland."
crm  and  customer  experience  service  management  machine  intelligence  ai 
september 2018 by jonerp
Enterprise hits and misses – big data falls, blockchain rises, and security trusts no one
"This week - a look at Google's big data fall from grace - an opening for blockchain, or not? Also: security's weak link, and the zero trust imperative. Ideas versus execution, data silos, and whiffs-a-plenty."
governing  identity  privacy  and  security  hits  misses  machine  intelligence  ai  blockchain 
september 2018 by jonerp
Stephen Kelly ousted as Sage CEO after dismal results and faltering transformation
"Stephen Kelly has made an abrupt exit as CEO of Sage. What's going on and what happens next. We cast the runes."
cloud  erp  financials  and  supply  chain  digital  transformation  -  frictionless  enterprise  machine  intelligence  ai 
august 2018 by jonerp
Five questions I’m chasing about retail’s digital winners and losers – a Shop.org preview
"With Shop.org 2018 right around the corner, here's five questions I'm chasing on retail's digital winners - and losers. And yeah, Alexa is in there somewhere."
analytics  planning  and  data  analysis  digital  enterprise  in  the  real  world  e-commerce  machine  intelligence  ai  retail  omni-channel 
august 2018 by jonerp
Enterprise hits and misses – summer retail blowout, IBM Watson healthcare media showdown
"This week - a summer retail blowout, with an omni-channel winners and losers update. Plus: IBM Watson's healthcare forays got a media spanking, but were the right issues aired? Enterprise analytics, programming ethics - and whiffs-a-plenty."
analytics  planning  and  data  analysis  hits  misses  machine  intelligence  ai  retail  e-commerce  the  omni-channel 
august 2018 by jonerp
10 Ways To Improve Cloud ERP With AI And Machine Learning
"Cloud ERP platforms need to create and strengthen a self-learning knowledge system that orchestrates AI and machine learning from the shop floor to the top floor and across supplier networks. Having a cloud-based infrastructure that integrates core ERP Web Services, apps, and real-time monitoring to deliver a steady stream of data to AI and machine learning algorithms accelerates how quickly the entire system learns. The Cloud ERP platform integration roadmap needs to include APIs and Web Services to connect with the many suppliers and buyer systems outside the walls of a manufacturer while integrating with legacy ERP systems to aggregate and analyze the decades of data they have generated."
business  featured  posts  technology  software  ai  amazon  alexa  artificial  intelligence  cad  cloud  computing  erp  crm  enterprise  resource  planning 
august 2018 by jonerp
Small Robot Company plants seeds of Farming-as-a-Service via Tom, Dick and Harry
"The ag-tech start-up is developing an AI-powered platform that Tom, Dick and Harry can use to help farmers improve yields and make more money."
digital  enterprise  in  the  real  world  iot  robotics  and  ai  use  cases 
august 2018 by jonerp
Report analysis – AI and automation raises the stakes on IT security skills
"AI and automation will transform security, right? Not so fast. A new report indicates the problem comes back to a human skills gap. And, in my view, a culture problem. Here's my review of the data - and potential solutions."
digital  skills  and  training  governing  identity  privacy  security  machine  intelligence  ai 
august 2018 by jonerp
Plex Systems Accelerates Push Into IoT With DATTUS Acquisition
"Think about it. As consumers, we didn’t loudly voice our desire for AI or NLP. But that didn’t stop Apple from delivering Siri on an iPhone. Pretty soon Microsoft delivered Cortana on Windows 10; Google delivered Google Now; Amazon delivered Alexa and now Bixby is on your (newer) Samsung Galaxy. We see these digital technologies being absorbed into the manufacturing landscape in much the same way, as long as solution providers like Plex and DATTUS continue to innovate and push them into the mainstream."
erp  acquisition  ai  analytics  artificial  intelligence  big  data  cloud  connectivity  technologies  management  dattus  iiot  machine  learning 
august 2018 by jonerp
Enterprise hits and misses – Autonomous AI is scary, Slack buys (parts of) Atlassian
"This week - Slack screws up my hits and misses deadline by buying parts of Atlassian. Plus: why AI is both scary *and* practical. Oh, and look out for CX washing. Your whiffs include... a multi-tenant Zebra? Plus, turnabout is fair, so Den grills (and gets grilled)."
collaboration  sharing  and  digital  productivity  hits  misses  iot  robotics  ai  machine  intelligence 
july 2018 by jonerp
Cloud Next 18 – Google moves up the AI stack into enterprise apps
"Introducing contact center and recruitment solutions today, Google Cloud signals its move up the AI stack to compete in the enterprise apps space."
cloud  platforms  -  infrastructure  and  architecture  customer  service  management  machine  intelligence  ai  talent 
july 2018 by jonerp
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