recentpopularlog in

jonerp : automation   48

The Curse of Creeping Complexity
"Here are some ideas:

Don’t ignore frustrations when people start asking why things are done a certain way. Listen and evaluate.
Take a closer look at data you are collecting. If you don’t use it, or it doesn’t provide significant value, stop asking for it.
Evaluate how many decisions people have to make to complete tasks. The more choices; the more potential for mistakes.
Look for ways to simplify the process with more automation (but only after doing the first two steps)."
go-to-market  complexity  growth  process  automation  scale 
december 2018 by jonerp
US survey says shoppers want less automation, more human interaction with customer service
"The report revealed that, despite misconceptions of robots taking over, consumers still want human interaction while navigating digital assets. What’s more, they don’t expect, nor want technology to replace real people. It’s true consumers are open-minded about using technology like chatbots that save time and make life easier. But they still trust humans to help solve more complex problems and make experiences such as online shopping, filling a prescription or making a bank deposit — more enjoyable."
erp  latest  news  ai  artificial  intelligence  automation  brands  chatbots  customer  service  gartner  human  interaction  research  retail 
december 2018 by jonerp
Things I’d Like to See Go Away – Fake Personalization
My suggestion would be to be different. Don’t try to fake personalization, but show preparation. Provide a good reason why you are reaching out. Acknowledge if it is truly a first contact. Maybe even open with “I’m not gonna pretend we know each other like everyone else does.” Authenticity can go a long way."
go-to-market  e-mail  marketing  automation  personalization  prospecting  sales  effectiveness 
june 2018 by jonerp
Looking ahead – what jobs will technology take away? - by @vijayasankarv
"My crystal ball is not any more effective than yours when it comes to looking into the future – but there are a few scenarios where I do think jobs will be taken away. If your job is in one of these categories, the smart thing to do is to gain additional skills. Just to be clear – I also think there won’t be any net job losses. As always – this is all strictly my personal views on the topic, and not that of my employer."
featured  posts  trends  &  concepts  ai  automation  future  of  work  job  loss  technology  uncategorized  universal  basic  income 
february 2018 by jonerp
Looking ahead – what jobs will technology take away? - by @vijaysansakarv
"There are several jobs where the job needs very little original thinking. The critical thinking is done by few people who designed the workflow, and not by people executing. This would include things like preparing fast food, paying invoices, checking totals, scanning documents etc. These jobs are generally at risk given they are easily automated – and probably the only reason they are still around is because of the one time cost of implementing new technology. Given all tech will eventually commoditize, this is only a temporary safety net."
uncategorized  ai  automation  future  of  work  job  loss  technology  universal  basic  income 
february 2018 by jonerp
Briefing Notes: Insight Engines Takes AI To Enterprise IT - by @krishnan
"Insight Engines, the San Francisco based startup focused on making machine data actionable, announced the general availability of Cyber Security Investigator and, also, showcased how Amazon Alexa can be tapped to query from Cyber Security Investigator. In this note, we will do an analysis on this announcement."
briefing  notes  ai  artificial  intelligence  automation  cio  insights  cloud  computing  insight  engines  intelligent  platforms  it  machine  learning  monitoring 
september 2017 by jonerp
Should There Be a ‘Robot Tax’ to Offset Human Job Loss from Automation?
"Yet, the fears around machines creating mass joblessness may be overhyped. Some analysts point out that automation may take over certain types of work, but historically such technological shifts have helped to create more jobs than they have eliminated. But what is different about this emerging revolution this time around is that not only are blue-collar jobs potentially threatened by our increasing reliance on machines, but also highly skilled, white-collar jobs as well — think about the recent rise of fintech or the growing use of robotics in healthcare."
culture  top  stories  automation  robotics  robots  tech 
september 2017 by jonerp
Living with IoT & home automation - by @jeffnolan
"We are still in the early days of home automation and manufacturers will need to figure out the right balance of convenience and function. One thing is very clear, not all IoT is the same, some providers view the app as an extension of the device while others treat the device and app as the same system. It’s worth experimenting with home automation to find those appliances that strike the right balance for you, which also gives you a strong perspective from which to evaluate future devices."
innovation  alexa  echo  ecobee  eero  home  automation  homekit  hue  iot  lighting  nuheat 
march 2017 by jonerp
Review: Automation, Joblessness and the Vacuum of Tech Ethics - by @cote
"Increasingly, what people are finding is that it’s hard to find the types of jobs they know how to do, that pay what they’re expecting, and that aligns with their identity. The last two problems are especially vexing since so many service sector jobs are filling up labor growth curves. This space is full of social quagmires that, as Avent points out many times, we’re ill prepared as a society to easily solve."
analysis  technology  top  stories  apple  artificial  intelligence  automation  book  review  from  the  stacks  robotics 
january 2017 by jonerp
What Google Can Teach Us about Security
"Google has taken the interesting step of revealing exactly how its own protection works. The company has published a document, Google Infrastructure Security Design Overview, which sets out the core principles the company has adopted to keep itself secure."
analysis  news  top  stories  application  layer  security  automation  cloud  alliance  defense  in  depth  encryption  google  infrastructure  design  overview  national  institute  of  standards  and  technology 
january 2017 by jonerp
The Coming Tech Backlash
"50% of the jobs will be gone in ~20 years. Not from the great sucking sound of jobs to Mexico that can be stopped with a wall. Not from moving offshore to China. From automation that is moving quickly from blue collar manufacturing to white collar information work. Second only to climate change, this is the greatest disruption of our time, and I don’t mean that word in a good way."
featured  posts  technology  software  trends  &  concepts  automation  future  of  work  jobs  politics 
january 2017 by jonerp
The DevOpsification of Security
"Talk to any CISO and they’ll tell you that hiring and retaining qualified security personnel is their greatest challenge. Couple that with the fact that the average large enterprise has deployed anywhere from 50 to 70 disparate security products. The result is that understaffed teams simply cannot keep up with today’s high velocity, rapidly evolving threat landscape. The only solution becomes to replace humans with machines — to automate and orchestrate systems to understand and respond to alerts themselves"
analysis  contributed  op-ed  top  stories  analytics  and  reporting  attackiq  automation  awake  networks  cloudpassage  contrast  security  datadog  demisto 
november 2016 by jonerp
Pizza, the unsung agent of the robot revolution
"With that short-lived episode over, the roadmap for robotic deliveries is now back under debate, at least if you were expecting arms and legs. But how about an autonomous delivery box on wheels or an airborne drone instead? These are all at the prototype stage but they’re definitely coming; in fact, there's a wide range of innovative technology under investigation by retailers to achieve a competitive edge, from drones to chatbots to redesigned Mars rovers and slasher robots."
features  gear  &  gadgets  ministry  of  innovation  technology  lab  amazon  automation  ocado  robots  starship  technologies  uk 
october 2016 by jonerp
What Will Happen When Nobody Owns Cars?
"There’s any number of scenarios where it would be handy to own your own car. What happens when your date wants to leave that remote restaurant overlooking the beach — do you really want to hope there’s a self-driving Lyft vehicle nearby that can take you home? Or maybe you just don’t want Lyft knowing where you go to church. What if I’m robbing a bank? And how will teenagers park in Lover’s Lane?"
culture  top  stories  automation  autonomous  vehicles  city  planning  deep  thoughts  lyft  millenials  robotics 
october 2016 by jonerp
Intelligent Applications - by @mfauscette
"Applying AI to existing types of applications has a great deal to offer. An AI based “agent” could manage tasks like scheduling meetings for example. I’ve participated in a beta of an agent like this from a company called x.ai that very effectively functions as a personal assistant to help manage your schedule. Managing calendars, meetings, email (prioritizing and maybe even providing simple responses to some types of email), many simple tasks could be managed with an AI agent."
featured  posts  technology  software  ai  analysis  analytics  applications  artificial  intelligence  automation  cloud  cognitive  computing  data 
september 2016 by jonerp
Love in the Time of Algorithms
"But in the end, Stadil was still clinging to his fantasy that the code he wrote could’ve brought him his perfect match. “I still believe technology can hack love, though that belief is likely irrational. Technology is leverage, and I think I leveraged it wrong: the execution was fine but the strategy wasn’t.”
culture  top  stories  automation  dating  apps  mobile  tinder  twilio 
august 2016 by jonerp
Four attributes of customer loyalty - by @denispombriant
"What strikes me immediately is that only two of these attributes are purely or largely technological (1 and 4) while the others are decidedly organized as human mediated processes . This strongly suggests that we can’t simply throw technology at the problem to make it go away. Moreover, the human mediated parts require a good deal of high-level thought to pull off. But this is getting too far ahead. The first item is automation and it deserves full examination."
trends  &  concepts  automation  contextual  interaction  crm  journey  mapping  moments  of  truth  proactive  personalization 
july 2016 by jonerp
Digital labor will trim 1.4 million global services jobs by 2021 - by @pfersht
"The choice will largely be down to the workers figuring out whether they want to stay in this industry and learn new skills and ways of working, in order to continue to be effective. As the data plainly shows, the services industry, from an employee standpoint, is likely to be 10% smaller in five years’ time. That may be a significant number of workers, but this reduction is gradual and gives ambitious workers the chance to reorient their skills and job focus."
business  process  outsourcing  (bpo)  cognitive  computing  digital  transformation  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation  enterprise  irregulars 
june 2016 by jonerp
Top 10 Quotes from NetSuite’s SuiteWorld 2016 - by @erp_cindyjutras
"“Customization is not a dirty word at NetSuite.”

The caveat to this is obviously… as long as you can upgrade. NetSuite customers are all running the same code, yet all are a little different. One of the unique features of NetSuite’s platform (unique for a SaaS-only solution anyway) is the ability to make even complex changes to the data model with no negative impact."
erp  acs  606  business  process  automation  cindy  jutras  cloud  ecommerce  fms  ifrs  15  mint  mobile  netsuite  saas 
june 2016 by jonerp
Robotic Process Automation has now penetrated a third of enterprises - by @pfersht
"The overwhelming conclusion is that a large chunk of enterprises are actively implementing it, and 10% even claim to have full scale RPA platforms up and running (let’s not dwell too much on the finer points of defining RPA here – the bigger picture here is the obsessive widespread focus, testing and deployment of automation tools)."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  it  services  robotic  automation  saas  paas 
may 2016 by jonerp
McDonald’s ex-CEO: $15/hr minimum wage will unleash the robot rebellion
"When pressed, Rensi admitted that he thinks "franchising businesses" like fast-food restaurants are already hurtling toward automation, saying that those businesses are "dependent on people who have low job skills that need to grow. If you can't get people a reasonable wage, you're gonna get machines to do the work. It's just common sense. It's going to happen whether you like it or not." He then insisted that an increased minimum wage will make robotic worker adoption "just happen faster."
ministry  of  innovation  automation  mcdonalds  minimum  wage  robots  they  took  our  jerbs 
may 2016 by jonerp
What Will Happen after the Robots Take Our Jobs?
"On Wednesday, even Wall Street investors began worrying about a pending robot apocalypse — or at least that moment when humankind’s jobs start being eliminated by automation in overwhelming numbers.

“Not only blue collar but now white collar professionals are being threatened by technological change,” wrote Bill Gross, who manages mutual funds at the Janus Capital Group."
culture  top  stories  automation  robotics  robots  workforce 
may 2016 by jonerp
The future of work is about capabilities you (should) already have - by @pfersht
"Frankly, I’m sick and tired hearing about “Digital Skills” and “Creative Capabilities” being some far-flung capabilities which you need to go to Millennial school to develop (whatever that is). Digital skills are about understanding your customers’ current experiences and intelligently leveraging every traditional, social and mobile channel touching your business to make them richer. Creative capabilities come from collaborating and challenging yourself with your colleagues and partners."
design  thinking  digital  transformation  hfsresearch.com  homepage  hr  strategy  robotic  process  automation  enterprise  irregulars 
may 2016 by jonerp
It’s time we started Being As-a-Service - by @pfersht
"Our industry is beset by fear, like never before. People are scared – they know their skills and capabilities could quickly become obsolete in a world where the job openings increasingly demand creativity, analytical prowess and an ability to pivot across domains. Suddenly, if you’re not a Digital native who talks about endless disruption and the coming robo-geddon, you’re a dinosaur… The gap between hype and reality has reached ridiculous proportions, and it’s time we stopped thinking about the fantastical future and focus on what we can achieve today."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  design  thinking  digital  transformation  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation 
march 2016 by jonerp
The jobs aren’t “going away” – they’ve already pretty much gone - by @pfersht
"Rote B2B sales and customer service jobs have already gone away.Forrester’s jaw-dropping prediction is a simple case of analysts predicting things that have already happened to create some headline noise. Most B2B transactional customer service tasks have already been automated, or at least offshored."
business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  digital  transformation  it  services  robotic  automation  change  management  locations  enterprise  irregulars 
february 2016 by jonerp
Why 77% of the C-Suite really want provider-replacement therapy - by @pfersht
"Outsourcing is very much the direction the C-Suite wants to take to do the redesigning. 62% see a genuine need to bring in external specialists to redesign their operations, compared to only 24% of their middle layer. Clearly, leadership realizes their existing team just doesn’t have what it takes to do much more than keep the same old widgets turning."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  design  thinking  digital  transformation  hr  strategy  it  services  knowledge  &  robotic  automation 
january 2016 by jonerp
Download the industry’s updated Robotic Process Automation maturity model - via @pfersht
"Now Charles Sutherland has updated the RPA Maturity Model and has created a service provider-specific version. Soon he’ll publish a version specific to the enterprise environment as to highlight the differences but also to recognize some of the commonalities in strategy and operations between the two as well."
business  process  outsourcing  (bpo)  robotic  automation  rpa  maturity  model 
january 2016 by jonerp
Data is eating the services industry! - by @pfersht
"In short, Dries is correct in his view that the value is no longer really in owning the software, it’s in owning and orchestrating data powered by huge internet-enabled communities. And it’s also very appropriate to take this viewpoint when we look at the future of operations and service delivery, which I’ll get to soon."
analytics  and  big  data  business  process  outsourcing  (bpo)  cognitive  computing  design  thinking  digital  transformation  it  services  knowledge  &  robotic  automation  saas  paas  iaas  bpaas 
january 2016 by jonerp
The Exploding Infrastructure Automation Stack and Its Ecosystem
"Microservices is a software architectural model in which you componentize your application and run each component as its own container across one or many physical or virtual machines. These containers can be built by developers, then shipped into production via continuous delivery. Containers should be fungible. You should be able to run one or many identical containers, depending on how much you need to scale your application."
sponsored  technology  top  stories  applications  apps  ci  cd  containers  continuous  delivery  infographic  infrastructure  automation  profitbricks 
december 2015 by jonerp
How I Learned To Tune Out The DevOps Buzz
"The mid- to long-term benefits of DevOps and continuous delivery are valid. I’ve seen some dramatic improvements in my team’s ability to reliably turn around changes using the automation we’ve invested in.

However, the journey toward realizing the returns from DevOps is longer and more painful than most anticipate."
code  devops  automation  it 
november 2015 by jonerp
Life beyond automation? Consider the H Factor - by @pfersht
"I woke up to an interesting piece by Everest’s Peter Bendor Samuel yesterday, where he describes how IT service providers have developed their delivery staff into, essentially, “human robots”. He goes onto say that, while providers have delivered real value serving up these “human robots” to their clients, their staff no longer wish to work in such a robotic fashion."
business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  design  thinking  digital  transformation  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation  security  and  risk  social  networking  change  management 
november 2015 by jonerp
Outsourcing on life support Part I: Service providers must win back the trust of clients - by @pfersht
"Close to half the leadership we spoke to in our recent As-a-Service study view their service provider’s unwillingness to cannibalize their existing revenue model as a significant obstacle to make the As-a-Service shift, and a similar number (44%) view their provider’s lack of support to share any risk as a key issue"
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  digital  transformation  hfsresearch.com  homepage  it  services  robotic  automation  saas  paas 
october 2015 by jonerp
Cannibalize or face extinction (if you want to survive in the As-a-Service Economy) - by @pfersht
"The legacy service providers (and those service providers who may not realize they are – actually – legacy) simply don’t know how to price, solution, assess the risk and pull it all together – they can’t, because they simply aren’t set up that way."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  hfsresearch.com  homepage  hr  strategy  it  services  knowledge  &  robotic  automation  saas 
october 2015 by jonerp
How Robotic Process Automation has become a right dog’s breakfast - by @pfersht
"In a recent survey of 178 enterprise buyers, only 11% of respondents said that they have extensive or even some real-life hands-on experience with RPA to-date. That means that 89% of respondents have not really experienced RPA hands-on but were instead getting their insights on its capabilities via indirect messaging."
absolutely  meaningless  comedy  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  hfsresearch.com  homepage  it  services  advisors  robotic  automation  enterprise  irregulars 
september 2015 by jonerp
Social intelligence and reputation are the keys to survival in this automating world - by @pfersht
"However, I have good news for the paranoid – computers are still really bad at simulating social interaction. What’s more, team work is becoming more critical than ever, as we need to keep adapting to a changing work environment. Your personality and ability to excite, befriend, intellectually stimulate, or just have a laugh with the people around you, is now more critical than ever."
2015  as-a-service  study  buyers'  sourcing  best  practices  design  thinking  hfsresearch.com  homepage  social  networking  change  management  talent  in  the  economy  automation  enterprise  irregulars  hfs  research  phil  fersht 
august 2015 by jonerp
How a Forrester analyst thinks about the robots taking your job
"How many and which jobs are at risk?

To answer this question, you need to know what jobs people have now. The Bureau of Labor Statistics neatly tabulates and publishes this analysis every year. Start with that, and you can analyze all the major job categories and get an estimate that’s far more interesting than the guesses of the the optimist, pessimist, and the realist."
academic  media  analyst  automation  forrester  research  j.p.  gownder  robots 
august 2015 by jonerp
Hello As-a-Service Economy, goodbye Outsourcing, Part 2 - by @pfersht
"What is truly worrysome here, is the speed of change in today’s global environment and what could happen to many of the organization simply paying lip-service, when it comes to hauling their antiquated back offices out of the dark ages. And, heaven-forbid, we are struck by a renewed global downturn, with so many of our enterprises failing to adapt to the modern business environment."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  digital  transformation  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation 
august 2015 by jonerp
9 Truths IT Pros Must Live By - by @ajkelly
"IT teams shouldn’t discover problems through an open ticket; they should be able to proactively identify and resolve issues before users report service degradations. With the right IT infrastructure, potential network performance problems will be found and fixed well before a user can submit a helpdesk complaint."
editor's  pick:  front  page  picks:  networks  slider:  aaron  kelly  automatic  discovery  automation  dependency  mapping  downtime  ipswich  network  performance  reputation 
august 2015 by jonerp
The lack of ethics in enterprise AI and intelligent automation - by @pfersht
"Meanwhile, among the developer community, the discussion on the ethics and ramifications of AI has been as intense as it has been far reaching. Yet in the discussions around the notions of RPA and process automation, the issue of ethics and the impact on the future of work are (still) largely absent."
analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation  change  management  talent  in  the  as-a-service  economy  artificial  intelligence 
july 2015 by jonerp
The Secret Of DevOps: It's Always Been About People, Not Technology - by @adamhjk
The largest companies in the world are working as hard as they can to figure out how to become better at building and delivering software. It's not an optional piece of their strategy: It's the future of how their customers want to work with them. Software is table stakes for survival.
code  devops  software  development  chef  it  automation  guest  posts 
july 2015 by jonerp
Forget the sharing economy, we’re in the uncaring economy - by @pfersht
"However, iet’s be honest here – who really cares about these taxi drivers being forced to improve their services, clean their cabs, clean themselves, start using credit card machines and even (on occasion) help you with your bags? The fact is, unless you are a legacy taxi driver, or related to one, you’re most likely delighted they are being forced to get competitive and improve their services."
buyers'  sourcing  best  practices  design  thinking  digital  transformation  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  robotic  process  automation  saas  paas  iaas  and  bpaas  social  networking  change  management  talent  in 
july 2015 by jonerp
Why big consulting needs to buy into BPO to address the As-a-Service Economy - by @pfersht
"Simply put, it’s a huge, huge challenge for most current services relationships to morph into anything closely resembling an As-a-Service model, with the current mindsets of most buyside and sellside delivery staff. Buyers need deep expertise to help them reorient their skills and capabilities – and their service providers need to make serious investments and sacrifices to help them, which give their accountants and shareholders hives."
analytics  and  big  data  business  process  outsourcing  (bpo)  hfsresearch.com  homepage  hr  strategy  it  services  knowledge  &  advisors  robotic  automation  saas  paas  iaas  bpaas 
june 2015 by jonerp
The Foundations of the As-a-Service Economy (Part 2): Avoiding getting burned without a burning platform
"However, while it’s one thing to talk about the delights that await ambitious enterprises when they make definitive plans go down this path, it’s another to assess whether they truly recognize the burning platform to take themselves through this period of pain and complexity to get there."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  digital  transformation  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation 
may 2015 by jonerp
The biggest threat to outsourcing’s future: Unfocused and unambitious Millennials - by @pfersht
"I recently attended a graduation ceremony and was amazed at the number of students engrossed in their phones, occasionally looking up to applaud a graduate.

What’s happening here? Have we created a whole generation of socially-retarded morons preferring to network on Instagram and Snapchat than engage in physical dialog anymore?"
2015  talent  in  bpo  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it  services  advisors  robotic  automation  social  networking 
may 2015 by jonerp
Experts predict that one third of jobs will be replaced by robots - via @dbmoore
|Many people fear a jobless future — and their anxiety is not unwarranted: Gartner, an information technology research and advisory firm, predicts that one-third of jobs will be replaced by software, robots, and smart machines by 2025."
robots  jobs  automation 
may 2015 by jonerp
Work smarter, not cheaper: Automation skills have rapidly arrived at the top of the talent agenda - by @pfersht
"We’re shortly going to release the results of our new study delving into BPO talent, which probes into whether there is a genuine career path to follow for BPO and operations professionals, or whether we’re terminally stuck in the “accidental career” we never intended to venture into. In anycase, I wanted to share one set of data points that show which skills have been increasing in significance."
2015  talent  in  bpo  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation  change  management  the  as-a-service  economy  enterprise  irregulars 
march 2015 by jonerp
The 2015 Progressive F&A BPO Blueprint - by @pfersht
"Almost two years to the day since we launched our first Blueprint Report, we finally circle back to the core horizontal services function at the core of BPO and shared services: finance and accounting. For our 20th Blueprint, authored by analysts Phil Fersht and Hema Santosh, we deliberately focused on the proven “progressive” skills, investments, domain acumen and as-a-service potential of the leading providers in finance and accounting service delivery."
analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  finance  &  accounting  bpo  global  services  hfs  blueprint  results  hfsresearch.com  homepage  knowledge  advisors  robotic  automation  saas  paas 
march 2015 by jonerp
Skill not Scale: The Massive Opportunity Awaiting the Services Industry - by @pfersht
"Where Deepak hits the nail on the head, is how IT services executives are promoting themselves out of relevance in the India-heritage firms (which is not too dissimilar from practices we observe in many Western-heritage services firms too). In plain terms, we’ve got lazy and arrogant, we’ve developed a sense of entitlement, where all we need to do is print money from the profits of maintaining legacy enterprise practices."
analytics  and  big  data  business  process  outsourcing  (bpo)  digital  transformation  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it  services  mobility  advisors  robotic  automation  sourcing  change  management 
january 2015 by jonerp

Copy this bookmark:





to read