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jonerp : communities   9

Three Tests to Assess Your Customer Centricity-Beyond Lip Service
"Customers are a rich source of information and feedback. But often, that feedback feels like a burden if your organization is prepared to embrace it. I’ve talked to many companies that are worried about customer communities, because of the concern that customers will share bad experiences."
go-to-market  advisory  board  advocacy  customer  centricity  communities  experience  cx  enterprise  persona  ideal  profile  product  strategy 
december 2018 by jonerp
Breaking Through the Big Business Barricade with Open Source
"Software is eating the world, and no company can sit on the sidelines anymore. What attracted me to both of these companies was their vision and their history of evolving with the industry and customer needs. Each of these companies had already started their transformational journey to open source, and I knew that I could be a part of that."
contributed  culture  interviews  top  stories  comcast  linux  foundation  open  source  communities  summit  2017  sandisk  tech 
august 2017 by jonerp
Women Engineers Who Inspire and Never Give Up - podcast via @alexwilliams
"In this episode of The New Stack Makers podcast, we spoke with Margaret Mayer, vice president of engineering at Capital One, and Ashley McNamara, principal technologist at Pivotal. Recorded at the OSCON open source conference in Austin in April, the conversation centered on mentoring and tips for women who may be shy or don’t want to speak up."
culture  events  interviews  podcast  top  stories  #ilooklikeanengineer  diversity  inclusion  kubernetes  open  source  communities  oscon  2017  software  engineering 
june 2017 by jonerp
The Linux Foundation and Its Critics
"Yet although Garrett’s criticisms were largely unsupported, they were repeated uncritically, including on the popular FOSS Force site, under the headline “Linux Foundation sells out.” The article attracted another series of criticisms altogether: that the Foundation had no interest in desktop Linux and was no more than “another corporate power play,” and that the community needed to fight the “hypocrisy” of corporations and ensure that they never controlled the direction of open source development."
analysis  culture  op-ed  top  stories  core  infrastructure  initiative  linux  foundation  technical  advisory  board  microsoft  open  source  communities  software  freedom  conservancy  tech 
may 2017 by jonerp
Tech Diversity in 2016: The New Stack Podcasts
"The following is a year-end recap of our favorite diversity-themed podcast interviews of 2016. Topics ranged from navigating the many diverse identities are represented in the open source community, how mentoring is empowering women in the industry to reach their professional goals, why stronger leadership is crucial for increasing diversity initiatives, and how to bridge the overall diversity gap in tech. We also offer some tips for best practices surrounding diversity and inclusivity heading into 2017."
interviews  podcast  community  building  management  culture  developer  communities  diversity  individual  code  lgbt  lgbtq  open  source 
december 2016 by jonerp
Mentoring Is a Key to Broadening IT Diversity - podcast from @thenewstack
"The solution to the ongoing issue of diversity is not entirely a pipeline problem, Nampy explained. In particular, it is a problem with the culture of OpenStack and tech overall. “Culture is a big thing. The conversations happening in IRC that are happening are quite frankly not pleasant if you’re a woman. It’s quite male dominated, and conversations can be quite reflective of that. People forget that there are women in the meeting as well. That’s one thing I would like to see cleaned up a bit is the culture.”
events  podcast  top  stories  diversity  open  source  communities  development  governance  openstack  summit  barcelona  2016  the  new  stack  makers 
november 2016 by jonerp
How to Avoid Burnout Managing an Open Source Project
"Pearce talked about how “information overload is a learning problem,” which can be addressed by managing the information when we display it for others using visual cues (bullets, paragraphs, and other visual indicators), collecting information into more digestible chunks, and creating schemas"
culture  events  top  stories  change  management  code  of  conduct  cognitive  psychology  community  documentation  open  source  communities  oscon  london  2016  time 
november 2016 by jonerp
The Impact of Customer Communities Can Not Be Ignored - by @barnes_hank
"he bottom line is simple. Customers who engage in community, user group, or advocacy programs feel that their providers value them more because of those programs. To the tune of 91% of the respondents who participate in these programs. 91%."
go-to-market  advocacy  marketing  customer  communities  user  groups 
november 2016 by jonerp
Dealing with the “happy customers won’t do case studies” problem - @barnes_hank
"Still don’t believe you can make progress. Maybe this will help. In a recent survey of 508 technology buyers (mix of business and IT roles, at varying org levels and in orgs from over 100 people to over 10,000), only 4% said they would not participate in any advocacy related activities. That means 96% are willing to help their providers, as long as they are receiving value."
go-to-market  advocacy  marketing  case  studies  customer  communities  references 
september 2016 by jonerp

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