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Top 10 Ways Internet Of Things And Blockchain Strengthen Supply Chains
"One CIO told me recently his company deliberately spins up several POCs at once, adding “they’re our proving grounds, we’re pushing blockchain and IoT’s limits to see if they can solve our most challenging supply chain problems and we’re learning a tremendous amount.”
business  featured  posts  technology  software  trends  &  concepts  blockchain  forecasts  use  cases  ethical  supply  chains  ibm  food  trust  iiot  industrial  internet  of  things 
11 days ago by jonerp
How Machine Learning Improves Manufacturing Inspections, Product Quality & Supply Chain Visibility
"Manufacturers’ most valuable data is generated on shop floors daily, bringing with it the challenge of analyzing it to find prescriptive insights fast – and an ideal problem for machine learning to solve.

Manufacturing is the most data-prolific industry there is, generating on average 1.9 petabytes of data every year according to the McKinsey Global Insititute. Supply chains, sourcing, factory operations, and the phases of compliance and quality management generate the majority of data."
business  featured  posts  technology  software  trends  &  concepts  inspectorio  louis  columbus'  blog  machine  learning  manufacturing  mckinsey  global  institute’  product  inspections  quality 
14 days ago by jonerp
Which Analytics And BI Technologies Will Be The Highest Priority In 2019?
"82% of enterprises are prioritizing analytics and BI applications and platforms as part of their budgets for new technologies and cloud-based services. 78% of enterprises are prioritizing advanced analytics, and 76% data preparation. 54% say AI, machine learning and Natural Language Processing (NLP) are also a high investment priority. The following graphic ranks enterprises’ investment priorities for acquiring or subscribing to new technologies and cloud-based services by analytics and BI initiatives or strategies. Please click on the graphic to expand for easier reading."
business  featured  posts  technology  software  trends  &  concepts  analytics  bi  and  in  the  age  of  ai  big  data  intelligence  cloud  computing  lake  louis  columbus'  blog 
6 weeks ago by jonerp
How To Protect Healthcare Records In A Zero Trust World
"Using access credentials stolen from co-workers or stolen laptops, unethical healthcare insiders are among the most prolific at stealing and selling patient data of any insider threat across any industry. Accenture’s study, “Losing the Cyber Culture War in Healthcare: Accenture 2018 Healthcare Workforce Survey on Cybersecurity,” found that the most common ways healthcare employees financially gain from stealing medical records is to commit tax return and credit card fraud."
business  featured  posts  technology  software  trends  &  concepts  centrify  healthcare  breaches  protenus  breach  barometer  idaptive  louis  columbus  privileged  access  credentials  zero  trust  privilege 
7 weeks ago by jonerp
Seven Books Not To Give the Boss for Christmas*
"My reply was simple: I once actually not just recommended but actually bought and gave Death by Meeting to my boss, so I’m not one to be throwing stones."
trends  &  concepts  leadership  management 
8 weeks ago by jonerp
CPQ Needs To Scale And Support Smarter, More Connected Products
"Industrial Internet of Things (IIoT) platforms has the potential of providing a single, unified data model across an entire manufacturing operation, giving manufacturers a single unified view of product configurations across their lifecycles. Producing smart, connected products at scale also requires a system capable of presenting a unified view of configurations in the linguistics each department can understand. Engineering, production, marketing, sales, and service all need a unique view of product configurations to keep producing new products. Leaders in this field include Configit and their Configuration Lifecycle Management approach to CPQ and product configuration."
business  featured  posts  technology  software  trends  &  concepts  cad  configit  configuration  lifecycle  management  configure  price  quote  cpq  crm  integration 
9 weeks ago by jonerp
Using Machine Learning To Find Employees Who Can Scale With Your Business
"Betting on solid data and personalization at scale, on the other hand, delivers real results. Real data slices through the probabilities and is the best equalizer there is at eradicating conscious and unconscious biases from hiring decisions."
business  featured  posts  technology  software  trends  &  concepts  ai  applicant  tracking  systems  artificial  intelligence  ats  eightfold  hr  machine  learning  human  resource  management 
9 weeks ago by jonerp
Where Cloud Computing Jobs Will Be In 2019
"The Hiring Scale is 78 for jobs that require cloud computing skill sets, with the average job post staying open 46 days. The higher the Hiring Scale score, the more difficult it is for employers to find the right applicants for open positions. Nationally an average job posting for an IT professional with cloud computing expertise is open 46 days. Please click on the graphic to expand for easier reading."
business  featured  posts  technology  software  trends  &  concepts  amazon  web  services  aws  cloud  computing  employment  jobs  deloitte 
10 weeks ago by jonerp
86% Of Enterprises Increasing IoT Spending In 2019
"86% of enterprises expect to increase their spending on IoT in 2019 and beyond. Enterprises increased their investments in IoT by 4% in 2018 over 2017, spending an average of $4.6M this year. Nearly half of enterprises globally (49%) interviewed are aggressively pursuing IoT investments with the goal of digitally transforming their business models this decade. 38% of enterprises have company-wide IoT deployments today, and 55% have an IoT vision and are currently executing their IoT plans."
business  featured  posts  technology  software  trends  &  concepts  centrify  cisco  f5  idaptive  industrial  internet  of  things  intelligent  enterprise  index 
11 weeks ago by jonerp
Predicting The Future Of Digital Marketplaces
"Competitive differentiation, buyer retention, buyer acquisition, and social media engagement and the four most common customer-facing challenges marketplaces face today. 39% of marketing execs say that differentiating from competitors is the greatest challenge, followed by buyer retention (32%), buyer acquisition (29%) and effective social media campaigns (29%) Further validation that today’s digital marketplaces are enabling greater digital transformation through personalization is found in just 22% of respondents said customer experience is a challenge."
business  featured  posts  technology  software  trends  &  concepts  altimeter  group  byline=louis  columbus  digital  marketplaces  ecommerce  forrester  google  cloud  platform  kahuna 
11 weeks ago by jonerp
Which CRM Applications Matter Most In 2018
"Marketing analytics continues to be hot for marketing leaders, who now see it as a key business requirement and a source of competitive differentiation. In my opinion and based on discussions with CMOs, interest in marketing analytics is soaring as they are all looking to quantify their team’s contribution to lead generation, pipeline growth, and revenue. I see analytics- and data-driven clarity as the new normal. I believe that knowing how to quantify marketing contributions and performance requires CMOs and their teams to stay on top of the latest marketing, mobile marketing, and predictive customer analytics apps and technologies constantly. The metrics marketers choose today define who they will be tomorrow and in the future."
business  featured  posts  technology  software  trends  &  concepts  ai  byline=louis  columbus  cloud  computing  cpq  crm  customer  relationship  management  enterprise 
12 weeks ago by jonerp
The State Of IoT Intelligence, 2018
"Manufacturers see IoT as the most critical to achieving their product quality, production scheduling and supply chain orchestration goals. Insurance industry leaders also view IoT as critical to operations as their business models are now concentrating on automating inventory and safety management. Insurance firms also track vehicles in shipping and logistics fleets to gain greater visibility into how route operations can be optimized at the lowest possible risk of accidents."
business  featured  posts  technology  software  trends  &  concepts  analytics  and  big  data  dresner  advisory  services  industrial  internet  of  things  (iot)  iot  early  adopters 
november 2018 by jonerp
Reinventing After-Sales Service In A Subscription Economy World
"91% of manufacturers are investing in predictive analytics in the next 12 months, and 50% consider Artificial Intelligence (AI) a major planned investment for 2019 to support their subscription-based business models.
New subscription business models and smart, connected products are freeing manufacturers up from competing for one-time transaction revenues to recurring revenues based on subscriptions.
By 2020, manufacturers are predicting 67% of their product portfolios will be smart, connected products according to an excellent study by Capgemini."
business  featured  posts  technology  software  trends  &  concepts  digital  disruption  internet  of  things  iot  louis  columbus'  blog  manufacturing  services  revenue  subscription  economy 
november 2018 by jonerp
Tech Leaders Look To IoT, AI & Robotics To Fuel Growth Through 2021
30% of tech leaders globally predict blockchain will disrupt their businesses by 2021.
IoT, Artificial Intelligence (AI) and Robotics have the greatest potential to digitally transform businesses, making them more customer-centered and efficient.
26% of global tech leaders say e-Commerce apps and platforms will be the most disruptive new business model in their countries by 2021.
IDC predicts worldwide IoT spending will reach $1.1T by 2021."
business  featured  posts  technology  software  trends  &  concepts  analytics  internet  of  things  (iot)  iot  kpmg  louis  columbus'  blog  robotics 
november 2018 by jonerp
How Blockchain Can Improve Manufacturing In 2019
"Blockchain’s greatest potential to deliver business value is in manufacturing. Increasing visibility across every area of manufacturing starting with suppliers, strategic sourcing, procurement, and supplier quality to shop floor operations including machine-level monitoring and service, blockchain can enable entirely new manufacturing business models."
business  featured  posts  technology  software  trends  &  concepts  blockchain  industry  4.0  internet  of  things  (iot)  louis  columbus'  blog  manufacturing  smart  traceability 
november 2018 by jonerp
How To Protect Healthcare IoT Devices In A Zero Trust World
"Healthcare and medical device manufacturers need to start taking action now to secure these devices during the research and development, design and engineering phases of their next generation of IoT products. Specifying and validating that every IoT access point is compatible and can scale to support Zero Trust Security (ZTS) is essential if the network of devices being designed and sold will be secure. ZTS is proving to be very effective at thwarting potential breach attempts across every threat surface an organization has. Its four core pillars include verifying the identity of every user, validating every device, limiting access and privilege, and utilizing machine learning to analyze user behavior and gain greater insights from analytics."
business  featured  posts  technology  software  trends  &  concepts  accenture  capgemini  centrify  healthcare  internet  of  things  (iot)  iot  louis  columbus'  blog 
november 2018 by jonerp
The Current State Of Cybersecurity Shows Now Is The Time For Zero Trust
41% of total breaches in 2017 targeted the healthcare industry, making it the most popular target for breach attempts.
Personally Identifiable Information (PII) combined with user credentials tops the percentage of breaches with 29% according to Wipro’s report.
88 records were lost or stolen every second in 2017 according to Wipro’s analysis.
Machine learning & AI are the second highest ranking security competencies for the future."
business  featured  posts  technology  software  trends  &  concepts  centrify  cisco  cybersecurity  f5  louis  columbus  palto  alto  networks  wipro 
october 2018 by jonerp
2018 Roundup Of Cloud Computing Forecasts And Market Estimates
"Amazon Web Services (AWS) accounted for 55% of the company’s operating profit in Q2, 2018, despite contributing only 12% to the company’s net sales. In Q1, 2018 services accounted for 40% of Amazon’s revenue, up from 26% three years earlier. Source: Cloud Business Drives Amazon’s Profits, Statista, July 27, 2018."
business  featured  posts  technology  software  trends  &  concepts  amazon  web  services  bessemer  venture  partners  cloud  computing  landscape  gartner  idc  louis  columbus 
october 2018 by jonerp
Microsoft-Adobe’s amazing partnership: Creating a new category?
"I’ve digitally ripped this post up multiple times. Every time I think I’ve got it down, I have to change something. For the most part, I think I now have it under control. And don’t sweat it, my Dreamforce coverage will be coming. I want to get this one out first."
business  featured  posts  trends  &  concepts 
october 2018 by jonerp
How AI & Machine Learning Are Redefining The War For Talent
"Of the five companies Gartner names as Cool Vendors in the field of Human Capital Management for Talent Acquisition, Eightfold is the only one achieving personalization at scale today. Attaining personalization at scale is essential if any growing business is going to succeed in attracting, acquiring and growing talent that can support their growth goals and strategies. Eightfold’s approach makes it possible to scale personalized responses to specific candidates in a company’s candidate community while defining the ideal candidate for each open position."
business  featured  posts  technology  software  trends  &  concepts  artificial  intelligence  human  capital  management  louis  columbus  machine  learning  talent  acquisition 
september 2018 by jonerp
Google Needs To Make Machine Learning Their Growth Fuel
"Google needs new AI- and machine learning-driven businesses that have lower Total Acquisition Costs (TAC) to offset the rising acquisition costs of their ad and search businesses. CB Insights found Google is experiencing rising TAC in their core ad and search businesses. With the strategic shift to mobile, Google will see TAC escalate even further. Their greatest potential for growth is infusing greater contextual intelligence and knowledge across the entire series of companies that comprise Alphabet, shown in the graphic below."
business  featured  posts  technology  software  trends  &  concepts  cb  insights  google  ai  machine  learning  louis  columbus'  blog  patents 
september 2018 by jonerp
Identities Are The New Security Perimeter
"18% of healthcare employees are willing to sell confidential data to unauthorized parties for as little as $500 to $1,000, and 24% of employees know of someone who has sold privileged credentials to outsiders, according to a recent Accenture survey.
Privileged credentials for accessing an airport’s security system were recently for sale on the Dark Web for just $10, according to McAfee."
business  featured  posts  technology  software  trends  &  concepts  centrify  cybersecurity  louis  columbus'  blog  next-gen  access  zero  trust  security 
august 2018 by jonerp
IoT Market Predicted To Double By 2021, Reaching $520B
"The combined markets of the Internet of Things (IoT) will grow to about $520B in 2021, more than double the $235B spent in 2017. Data center and analytics will be the fastest growing IoT segment, reaching a 50% Compound Annual Growth Rate (CAGR) from 2017 to 2021. System integration, data center and analytics, network, consumer devices, connectors (or things) and legacy embedded systems are the six core technology and solution areas of the IoT market. The following graphic compares the CAGR of each area in addition to defining the worldwide revenue for each category."
business  featured  posts  technology  software  trends  &  concepts  bain  internet  of  things  forecast  (iot)  iot  louis  columbus 
august 2018 by jonerp
IBM’s 2018 Data Breach Study Shows Why We’re In A Zero Trust World Now
"The report is a quick read and the data provided is fascinating. One can’t help but reflect on how legacy security technologies designed to protect digital businesses decades ago isn’t keeping up with the scale, speed and sophistication of today’s breach attempts. The most common threat surface attacked is compromised privileged credential access. 81% of all breaches exploit identity according to an excellent study from Centrify and Dow Jones Customer Intelligence, CEO Disconnect is Weakening Cybersecurity (31 pp, PDF, opt-in)."
business  featured  posts  technology  software  trends  &  concepts  centrify  cybersecurity  enterprise  security  ibm  2018  cost  of  a  data  breach  study  louis  columbus  next-gen  access 
august 2018 by jonerp
What I learned at the conferences
"CRM doesn’t appear to be slowing down. As an industry it’s rated at about $35 billion in revenues up three-fold over where it was at the beginning of the century when I was a tenderfoot. One reason for the growth is the constant diversification led in no small part by Salesforce’s innovative culture. Big vendors like SAP have rededicated to CRM and I wish them well though I have a nagging feeling that’s an uphill path. Still many enterprise vendors seem to have entered CRM as a defensive move to secure their legacy customers. That’s not a recipe for sustained excellence. But what do I know? I’m just an analyst."
featured  posts  trends  &  concepts  crm  jaron  lanier  salesforce  utility 
july 2018 by jonerp
Conference Attendee Tips — Illustrated Journaling, Golden Age mysteries, Boat Shows and More
" Download the conference’s app and learn how to use it. Increasingly, this is the only way to know what’s going on, and the best of these apps support your networking goals, plug you into the best parties, offer suggestions on what sessions may be of greatest interest, etc."
trends  &  concepts  best  practices  hr  tech  conference  ksaocs  life  after  hrtech  naomi's  speaking  engagements  travel  vendor  briefings  demos  workday 
june 2018 by jonerp
Designing the Digital Workplace for the End-to-End Employee Experience
"Thus I still see many too many workers that in their day-to-day jobs still have to focus on spending much of their time feeding their work systems manually, via import/export and numerous other means, cobbling together an ad hoc experience across dozens of apps, just to prepare to begin their jobs for the day, instead of focusing on the more strategic higher-order knowledge work at hand."
featured  posts  trends  &  concepts  digital  experience  transformation  workplace  the  enterprise  future  of  work 
may 2018 by jonerp
Transitive Data Privacy: Behind Golden State Killer DNA and Cambridge Analytica
"A similar thing happened when data was mis-used by Cambridge Analytica. Even if you never used the quiz app on Facebook platform but your friends did, they essentially revealed private information about you without your consent or knowlege."
trends  &  concepts  facebook  privacy 
may 2018 by jonerp
Findings from #HfSFORA: Half of firms’ staff will be impacted by automation and 40% of them have no idea what to do with them - by @pfersht
"As automation fever takes over business operations (and we’ll reveal that data next), my one plea to industry is to plan this better. CFOs and CIOs investing $ millions in bot licenses and consultants to implement them will be expecting a return on their investment, and if operations leaders do not have a concerted plan to use the freed up man hours, you can be sure there will be intense pressure to reduce even more heads than may have been in the initial plan."
trends  &  concepts 
march 2018 by jonerp
For Satya Nadella, Business is Personal - by @dealarchitect
"Secondly, there are lots of details about the personal imprint he is putting on Microsoft including pushing for the Windows 10 launch in Kenya – such a contrast to the massive Rolling Stones Windows 95 launch in a previous generation. He is particularly impressive when he talks about his approach to partnerships and acquisitions – his outreach to Apple, Google and Salesforce among others. How he mended frayed relations with Samsung and Yahoo. How he recruited Peggy Johnson from Qualcomm to help make “Silicon Valley our best friend”. How he crafted acquisitions as diverse as LinkedIn and Minecraft."
trends  &  concepts  microsoft  oracle 
march 2018 by jonerp
Looking ahead – what jobs will technology take away? - by @vijayasankarv
"My crystal ball is not any more effective than yours when it comes to looking into the future – but there are a few scenarios where I do think jobs will be taken away. If your job is in one of these categories, the smart thing to do is to gain additional skills. Just to be clear – I also think there won’t be any net job losses. As always – this is all strictly my personal views on the topic, and not that of my employer."
featured  posts  trends  &  concepts  ai  automation  future  of  work  job  loss  technology  uncategorized  universal  basic  income 
february 2018 by jonerp
Davos debrief Part 1 - by @dealarchitect
"That said, I heard several times where people were tying this back to social media and trust. You can draw a straight line through recent political events … You look at what happened in France. They went from a left-leaning government to a young centrist who had zero governmental experience. The UK had the Brexit."
trends  &  concepts  globalization  and  technology  industry  commentary 
february 2018 by jonerp
Signs that your disruptive innovation is fading - by @denispombriant
"That’s a particularly nasty problem for social media companies and other tech vendors today as customers are rethinking their use. Ten years ago social media was hailed as a great new thing that could link people around the world and offer new possibilities for business and even world peace. Today not so much."
featured  posts  trends  &  concepts  crm  disruption  disruptive  innovation  humantech  onward  sloan  business  review  zichermann 
february 2018 by jonerp
Digital Trends 2018
"Digital transformation, then, is driving business change and technology innovation. Over the past few years, several technology trends have emerged or accelerated as a result of the modernization needs of businesses. For 2018, G2 Crowd research is tracking a list of these tech trends, and we’ve identified four broad technology areas that serve as the anchors or framework for ongoing analysis of technology trends, and their impact on modernizing businesses.

These technology anchors are:

Digital Platforms"
featured  posts  technology  software  trends  &  concepts  2018  ai  analysis  artificial  intelligence  business  model  models  modernization  change 
february 2018 by jonerp
What enterprises will focus on for digital transformation in 2018 - by @dhinchcliffe
"This is where two new industry discussions have come into play recently, focusing on two other primary digital experiences that make it possible to deliver on customer experience in a sustainable way in fast-changing times: The worker experience and the partner/supplier experience."
featured  posts  technology  software  trends  &  concepts 
february 2018 by jonerp
You Have the Power to Write the Future - by @itsinsider #girlswhocode
"Feeling the so-called gender deprivation that sets in over time when you’ve been working in tech surrounded by bros, Wilcox started getting involved with nonprofits like Girls Who Code. It had a profound impact on her. “I’d never been around that many women in tech in my life, even though these were young high school and middle school kids,” she said. It later inspired her to start Orlando Lady Devs a female developer Meetup that has been going strong since the summer of 2016."
trends  &  concepts  codelikeagirl  girls-in-tech  orlando  stem  women  in  tech 
january 2018 by jonerp
Research Report: Constellation’s Futurist Framework (PESTEL) – The Political Outlook Pre @Davos #WEF18 - by @rwang0
"Global governments face a confluence of forces with worldwide chronic unemployment, stagnant economic performance, growing social program obligations and continued polarization of political ideology. A generation of voters are jobless at the beginning of their careers. OECD statistics show over 73 million, or 12.6 percent, of global youth are unemployed. Political trends play a role in the acceleration or hindrance of business disruption. Amid those forces, governments seek to address social unrest and quell the impact of failed policies and disenfranchised citizenry"
featured  posts  trends  &  concepts  #davos18  #davos2018  #wef  #wef18  #wef2018  apps  strategy  big  ideas  board  room  boardroom  priorities  c-suite 
january 2018 by jonerp
The Future of Workin an automated world - by @dealarchitect
"A guest speaker was J.P. Gownder of Forrester. He had a nice framework for how work is evolving – machine-first, machine-human teaming and humans-first. Even in machine-first scenarios like at the Goldman Sachs cash equities desk, the number of traders has dropped from 600 in 2,000 down to 2. But now 200 software engineers support the automated trading. In contrast, in a human-first scenario, Autodesk is hiring novelists to write scripts for its chatbots. He had plenty of other examples of man leading or following machines or teaming with them. But each still has a human element."
featured  posts  trends  &  concepts  industry  commentary  silicon  collar 
december 2017 by jonerp
Tone down your AI expectations - by @dealarchitect
"Ginni does not overtly talk about it, but 50% of IBM revenues come from services. Go ask early Watson healthcare clients how much of the tab was in services. IBM’s interest in Salesforce’s AI tool, Einstein is being driven by its Bluewolf services unit. Amazon offers its engineers as consultants via its ML Solutions Lab, Google via its The Machine Learning Advanced Solutions Lab. We will need highly skilled labor to train the machines. And we will also need tactical labor to keep refining the data. Amazon has its talent networks – the Kindle author, the Flex courier, the Mechanical Turk and fulfillment networks it can mine. Apple has its iTune and iOS networks to draw from.

Enough usable data, enough compute, enough talent? Take a hard look at each from the lens of your AI project."
featured  posts  trends  &  concepts  industry  commentary  silicon  collar 
december 2017 by jonerp
Two decades of HR Tech - by @dealarchitect
"After my last book, Silicon Collar about automation, I get the sense HR is in for a huge change over the next few years. Automation via AI, robotics, drones, wearables – is changing the nature of work in every profession. We will see new job titles emerge we did not anticipate just a few years ago. More of the workforce will be on platforms, in franchises and other “extended enterprise” formats."
trends  &  concepts  cloud  computing  saas  silicon  collar 
december 2017 by jonerp
Artificial Intelligence and the Future of Jobs - by @tomraftery
"The fact of the matter is that technology in general, and AI in particular will contribute enormously to a hugely changing labour landscape. I mentioned at the start of this post that my role in SAP is IoT Evangelist – this is a role I fully expect to no longer exist in 5 years time, because by then everything will be connected, and so the term Internet of Things will be redundant, in the same way terms like “Internet connected phone”, or “interactive website” are redundant today."
featured  posts  trends  &  concepts  ai  artificial  intelligence  future  of  jobs  iiot  internet  things  (iot)  iot  robots 
december 2017 by jonerp
Raising the Bar – for clouds, renewables and digital – Part 3 - by @dealarchitect
"For years now, pundits have said technology budgets are being taken over by the CMO. That is their narrow definition of digital – implement a social sentiment analysis technology or roll out a mobile consumer focused app. Much better payback has come from the product side of the house. It is not unusual to find in auto makers more software engineers who report to product engineering/R&D than do to the CIO. It is not uncommon to see in companies seriously making their products smarter that the spend with contract manufacturers like Flex and Foxconn and product design firms like IDEO and Frog exceeds the spend with IT outsourcers and strategy firms."
featured  posts  trends  &  concepts  industry  commentary 
november 2017 by jonerp
Book Review: The Age of Sustainability book by @denispombriant, review by @dealarchitect
"I found Denis’ book measured from that point of view. He covers wide ground when it comes to energy – the role of albedo in deflecting solar radiation, carbon sequestration, the limits to hyrdo and nuclear power growth, the risks that come with fracking, the concept of “peak oil”. He is also realistic about our fossil fuel infrastructure and sunk costs. Not going away anytime soon because they also are source of raw materials for essentials like plastics and tires."
trends  &  concepts 
october 2017 by jonerp
What’s really holding back today’s CIO from digital transformation? - by @dhinchcliffe
"However, in talking with many larger enterprises over the last few years, I’ve noticed — and the available data further confirms it — that the digital art-of-the-possible is very much pulling away from average practice. There appear to be two primary causes for this: a) Lack of sufficiently strategic and innovative digital change/realization at scale and b) a firmly entrenched set of institutional barriers to doing something very new and different than what the organization did before."
featured  posts  trends  &  concepts 
october 2017 by jonerp
In Digital Transformation, The Art-of-the-Possible and Average Practice Are Diverging - by @dhinchcliffe
"This herd mentality of digital actually has numerous causes: Proven best practices for digital are too few and far between, successful experiments are often hoarded for competitive motivations, digital innovators by definition take on often untenable risks we’d prefer to avoid, and perhaps most of all, we are still trying to get used to the rapid pace of learning that digital requires to stay abreast."
featured  posts  trends  &  concepts  analysis  digital  transformation  online  community  strategy  the  enterprise 
october 2017 by jonerp
A more realistic, less alarmist Oxford study on automation and jobs - by @dealarchitect
"And yet, I wish this new study had surveyed practitioners, not just AI experts. They would have heard automation is still too expensive. That their industry regulators take a long time to approve technology in the workplace.

And I wish they had considered what I called in my book societal “circuit breakers” to rapid adoption of automation."
featured  posts  trends  &  concepts  industry  commentary  silicon  collar 
august 2017 by jonerp
Elon Musk: Luddite? - by @denispombriant
"So perhaps Musk is more Lindbergh-esque than Harrisonian and as such he’s really more into improving solutions than inventing his own. So the whole idea of the brave new world of AI can seem scary to him and thus his crusade to save us. Musk’s Providence pronouncements were not the first cautionary words he’d offered on AI. The March 26 issue of Vanity Faire magazine carried a long article by Maureen Dowd, “Elon Musk’s Billion-Dollar Crusade to Stop the A.I. Apocalypse.” The article describes Musk’s effort to, “[S]ave humanity from machine-learning overlords.”"
featured  posts  trends  &  concepts  crm  elon  musk  luddite 
august 2017 by jonerp
Digital Transformation and the Leadership Quandary - by @dhinchcliffe
"However, just like startups have a high failure rate (8 out of 10 don’t make it typically) in trying to do something new that’s relatively unproven, digital transformation is a endeavor fraught with high hurdles for success in any organization."
featured  posts  trends  &  concepts  analysis  digital  transformation  strategy  the  enterprise  modern  cio 
july 2017 by jonerp
​Artificial intelligence and privacy engineering: Why it matters NOW - by @mkrigsman
"For AI, it is just sort of the next layer of that. We’ve gone from individual machines, networks, to now we have something that is looking for patterns at an unprecedented capability, that at the end of the day, it still goes back to what is coming from what the individual has given consent to? What is being handed off by those machines? What are those data streams?"
featured  posts  technology  software  trends  &  concepts 
june 2017 by jonerp
Digital survival: The transformation imperative - by @mkrigsman
"Consumers expect authenticity from corporations and individuals alike. As consumer psychology changes, digital and marketing must enter a new era where human needs — values and connections — define success and failure. This is a call to action for marketers and advertising executives to change their perspective towards consumers.

Companies can no longer see consumers as gullible moneybags or conquests. They must see consumers as community members, as human beings, who crave trust."
featured  posts  trends  &  concepts 
june 2017 by jonerp
When It Comes to Digital Transformation, Change Agents Matter Most - by @dhinchcliffe
"This post was inspired by an inspired Twitter discussion this morning between myself, Tim Crawford, and Jim Canto about what the attributes of a change agent are. My take is shown above in the visual, and can be summarized as:

Can identify or develop valuable new ideas. Change agents don’t necessarily need to have ideas about change, they just need to recognize good ones.
Has social capital to spread ideas. Change agents have some resources to take their ideas and convince others to join in to help realize them, especially as CIO David Chou says, to navigate the political waters.."
featured  posts  trends  &  concepts  digital  transformation  the  enterprise  modern  cio 
may 2017 by jonerp
A Layman’s Thoughts On American Healthcare - by @infullbloomus
"Fourth, we need to automate the hell out of every aspect of our healthcare system and do it intelligently. We clearly need a master healthcare record that’s complete, portable, and owned by the patient."
trends  &  concepts  good  health  is  precious  healthcare  life  after  hrtech 
april 2017 by jonerp
Are you a manager? Pay inequality is your fault. - by @maggiefox
"Pay inequality is not something that can be fixed by legislation alone. Pay inequality must be addressed by managers, working within the budgets and control they already have. And there’s no way on earth it should take until 2059."
featured  posts  trends  &  concepts  personal  opinion 
april 2017 by jonerp
The CIO is dead. Long live the CIO. -by @dealarchitect
"For years now, pundits have said technology budgets are being taken over by the CMO. Actually, they have been taken over as much by the product side of the house. It is not unusual to find in auto makers there are more software engineers who report to product engineering/R&D than do to the CIO."
featured  posts  trends  &  concepts  cio  cmo  industry  commentary 
march 2017 by jonerp
The H-1B Visa Pivot: A major opportunity for Indian outsourcing - by @dealarchitect
"Dr. Michio Kaku is correct. The US (and the West) will continue to need all kinds of unique talent. Wikipedia lists some of the specialty occupations the H-1B was originally designed for – biotechnology, chemistry, architecture, engineering, mathematics, physical sciences, social sciences, medicine and health. There is no law that says Indian firms should continue to only focus on IT or administrative BPO skills. They could diversify and provide highly qualified talent and IP in many other STEM fields."
trends  &  concepts  globalization  and  technology  offshoring  negotiations  best  practices 
february 2017 by jonerp
Research Agenda 2017: Artificial Intelligence in the Enterprise - by @ekolsky
"I am covering AI as a starting market not because the concept or technology is new, rather because I see it as a starting point to where the enterprise can enter and get value out of it. Until now vendors used decision systems, analytics, NLP and linguistics and other technologies as part of what they did and never thought of using AI (there was a time during the 1990s when we used “Fuzzy Logic” ‘member?) for their pitches – but now they all do."
trends  &  concepts  thinkjar  research 
february 2017 by jonerp
Top Tech Trends for 2017 - by @mfauscette
"Intelligent Applications: Embedding AI inside applications can enable many capabilities, but generally they fall into 2 broad categories – 1. The ability to automate tasks to relieve workers of more mundane tasks, freeing up more time for higher value activities and 2. Take large datasets and find the relevant data in some defined context, supporting business decisions."
featured  posts  technology  software  trends  &  concepts  ai  analysis  analytics  apps  ar  artificial  intelligence  big  data  business  models 
february 2017 by jonerp
Artificial Intelligence: Legal, ethical, and policy issues - by @mkrigsman
"We’ve all read the Oxford Martin study, and the Bank of America [Merrill Lynch] study that says that 47% and I think 52% of jobs in America currently done will go to automation in the next 15 or 20 years. But we have to think about the complexity of job loss because we don’t know what the future jobs are going to be."
featured  posts  trends  &  concepts  ai  artificial  intelligence 
february 2017 by jonerp
Customer service takes a turn - by @denispombriant
"The HBR article suggests that we’re mis-staffing the call center for today’s activity. I say mis-staffing rather than anything else because the staffing model is simply old; it’s built on the assumptions of another time that no longer reflects service realities. The article summarizes a study of over 1400 service agents from diverse industries and many countries and its conclusions are interesting to say the least. It groups agents into seven different buckets and characterizes them and in this demonstrates the mis-alignment of skills to need."
featured  posts  trends  &  concepts 
january 2017 by jonerp
The Coming Tech Backlash
"50% of the jobs will be gone in ~20 years. Not from the great sucking sound of jobs to Mexico that can be stopped with a wall. Not from moving offshore to China. From automation that is moving quickly from blue collar manufacturing to white collar information work. Second only to climate change, this is the greatest disruption of our time, and I don’t mean that word in a good way."
featured  posts  technology  software  trends  &  concepts  automation  future  of  work  jobs  politics 
january 2017 by jonerp
The real unfiltered truth behind the lack of RPA use cases - by @pfersht
"But the true answer to your question – “when will we see more client stories the industry can get behind”? Simple – when the hype finally fades and those firms that made the smart investments finally put their experiences to print, unafraid to talk about how they improved their business with smart automation software. And this can take years – moving processes into software is a significantly more challenging exercise than moving them to lower cost people half way across the world."
featured  posts  trends  &  concepts 
december 2016 by jonerp
CIO leadership: Two female role models - by @mkrigsman
"Among the themes we discussed, understanding the business and being able to communicate well are primary qualifications of a modern CIO. While perhaps an obvious point, there are degrees of sophistication and subtlety regarding understanding how the business operates, why leaders make decisions, and possessing the judgment to balance trade-offs among conflicting goals and objectives."
trends  &  concepts 
december 2016 by jonerp
Engagement and customer loyalty - by @denispombriant
"The answer is engagement, which is hard to do until you conceptualize a more full-bodied relationship model. I’ve listened to a lot of vendors tell me all about speed and accuracy, funky websites, and who knows what else in their efforts to define engagement. But that’s engagement from the vendor’s perspective and too often nobody studies the customer side."
trends  &  concepts  community  crm  customer  loyalty 
november 2016 by jonerp
Is business agility the next thing? - by @denispombriant
"Systems of intelligence pose the real and intriguing possibility that they can participate in business processes with, or in place of, humans. The natural concern as I, and many others, have documented is the loss of jobs if and when this catches on."
featured  posts  trends  &  concepts  agility  crm  digital  disruption 
november 2016 by jonerp
After A Half Century — “So Long And Thanks For All The Fish” - by @infullbloomus
"My decision to retire (or let’s just call this a massive pivot!) completely from HR technology has been a difficult one because I truly love my work along with the social connections which that work has provided. HR tech globally has been a supportive and collaborative community, a place where business relationships take root and bloom."
featured  posts  trends  &  concepts  aging  life  after  hrtech 
november 2016 by jonerp
Notes from Reality: The Philosophy of AI Ethics. An Interview with Dr. David Bray - by @jtaschek
"In my professional experience, we’re not there yet with AI where it’s a competitor in terms of what you might see in a science fiction movie like The Matrix. Human use of AI might displace jobs, and the jury is still out whether more or less jobs will be created as a result, so in that sense AI might be competition. Job displacement raises questions of ethics in terms of what do organizations and societies owe individuals whose jobs are displaced because AI can do them more quickly or more cheaply, should we help them re-train for another job and if so what’s the best way?"
featured  posts  trends  &  concepts  jt  interviews  notes  from  reality 
october 2016 by jonerp
The Alt-Job economy - by @dealarchitect
"Before you scoff and say it’s not a great living let me share some anecdotes from my network. A former ERP exec runs our local UPS store franchise, a former bank manager runs a franchised Kona Ice truck, a former systems integrator runs 2 restaurants and a gourmet grocery store, our pool service is run by a couple, both college graduates."
trends  &  concepts  silicon  collar 
october 2016 by jonerp
A SaaS Founder’s Guide to PR - by @jasonlk
"I was fired for one simple reason: I demanded results.

First, I demanded we actually measure PR. That we score the PR hits each month, graded both on quality of the hit, as well as the prominence of my company in the piece.

And second, I demanded we have a goal to Do Better. To drive that score up."
trends  &  concepts  1  -  stage  2  topic  early  marketing  partnerships 
october 2016 by jonerp
Harlequin romances customers - by @denispombriant
"That’s why loyalty programs are taking on greater prominence but not just any loyalty programs. Modern loyalty is based on customer engagement and understanding moments of truth so that vendors can be there when customers need them. If you’re wondering about your loyalty program, this is an approach to get you thinking different."
trends  &  concepts  crm  customer  loyalty  harlequin 
october 2016 by jonerp
An inflection point for HCM executives - by @dealarchitect
"HCM executives need to face up to another reality in the workforce. Never before have workers had so much choice in jobs. The Bureau of Labor Statistics classifies workers into one of 840 detailed occupations. does an even more granular listing and lists 12,000 separate jobs."
featured  posts  trends  &  concepts  #hrtechconf  hcm  silicon  collar 
october 2016 by jonerp
A new generation of CIO thinking emerges - by @dhinchcliffe
"In direct contrast, the constituents that actually run the business increasingly demand tailored solutions that more directly meet their needs in an increasingly competitive markets that tolerate little delay and/or poor adaptation to day-to-day operational realities and/or fast-rising customer expectations. In other words, the extensive and growing backlog of IT projects in most organizations is steadily pushing the business side en masse to seek other ways to meet their needs for digitization."
featured  posts  trends  &  concepts 
september 2016 by jonerp
Notes from Reality, an Interview with Paul Greenberg
"Both augmented reality and artificial intelligence can improve the immersiveness of a customer’s experience and/or the depth and interest in the engagement of the customer with the company. The reason isn’t the tech behind it, though. It’s because the content provided by augmented reality (see Minecraft and the HoloLens for “immersive coolness”) appeals to the visceral in the individual customer — which means it is a or adds to a tailored, created consumable experience."
featured  posts  trends  &  concepts  jt  interviews 
september 2016 by jonerp
Let the New Machine Age Begin - by @jtaschek
"There is a huge need for augmented or artificial intelligence in business, particularly in the front-office. Technology is moving too fast. The rates of innovation far outpace even the most sophisticated business rules that were created five years before. This creates stresses on everything from business financials to the workplace. It’s not going to be a panacea. You can’t just go to Radio Shack and get the Decision Maker and solve a customer experience issue."
featured  posts  trends  &  concepts 
september 2016 by jonerp
What's the organizing principle of today's digital workplace? - by @dhinccliffe
"As I summarized in my emerging enterprise tech list to watch for 2016, the amount of new advances we must soberly contemplate incorporating for our workforces is growing faster than most of us can keep up with using traditional means."
featured  posts  trends  &  concepts 
september 2016 by jonerp
The Age of Cutting-Edge Tech in SaaS: How The Success Bar Has Changed - by @jasonlk
"Machine Learning, AI, and IoT may be trite terms. But the underlying theme is that a rich, nuanced, workflow-rich app is no longer good enough to break into the enterprise. Now, you need a fairly insane engineering and data science team to deliver the insights and value the enterprise is expecting. A dashboard — even the world’s richest, prettiest, most insightful dashboard — isn’t enough anymore. Many of the best SaaS start-ups have 10+ accomplished engineers from Palantir and Google on their Day 1 team. The hackey-MVPs and MSPs are going to have to be a lot more clever to compete today."
featured  posts  trends  &  concepts  1  -  stage  early 
september 2016 by jonerp
A lesson on how not to innovate - by @ross
"This decision I regret more than most. I had the team move mountains to make code not written to be open and distributed do so. This energy could have been spent on core features. It was a gamble to get the distribution advantage from having a hybrid open source version. A gamble you couldn’t forecast well, and that didn’t pay off as we hoped."
featured  posts  trends  &  concepts 
september 2016 by jonerp
CRM and Government - by @denispombriant
"The one-way communication model between government and the people that was successful throughout the 20th century has fractured. People have been trained to expect nearly immediate response delivered to their personal devices on almost any subject. Print and broadcast media can’t do this partly because their business models place gates between people and information."
featured  posts  trends  &  concepts 
august 2016 by jonerp
Will CIOs take ownership of stakeholder happiness? by @dhinchcliffe
"It’s clear that the internal IT customer in general is becoming more empowered: A growing percent of organizations are pushing the boundaries of bring-your-own-technology programs to spur new tech discoveries by internal stakeholders. An increasing number of enterprises are employing hackathons to unleash open innovation from outside IT to solve long-standing technology challenges. They’re even enlisting and empowering foot soldiers across the organization to help drive digital transformation in ways that most suit the business."
featured  posts  trends  &  concepts 
july 2016 by jonerp
Four attributes of customer loyalty - by @denispombriant
"What strikes me immediately is that only two of these attributes are purely or largely technological (1 and 4) while the others are decidedly organized as human mediated processes . This strongly suggests that we can’t simply throw technology at the problem to make it go away. Moreover, the human mediated parts require a good deal of high-level thought to pull off. But this is getting too far ahead. The first item is automation and it deserves full examination."
trends  &  concepts  automation  contextual  interaction  crm  journey  mapping  moments  of  truth  proactive  personalization 
july 2016 by jonerp
Unforeseen consequences - by @denispombriant #brexit #crm
"Journalism won’t die but in the face of the frenzy around every bright and shiny object dangled before the public by any citizen with a Twitter account, every democratic government now has to ask if there are better ways for communicating. We need more reliable ways to understand people’s needs and we need better ways to communicate solutions to them, that’s why CRM as a government function is no longer a pipe dream, it’s a necessity."
featured  posts  trends  &  concepts  cameron  crm  government  death  of  journalism 
july 2016 by jonerp
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