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Accessibility matters, but so does culture change – lessons from diginomica’s workplace diversity coverage
"My review of diginomica's workplace diversity coverage brings out issues in accessibility, design, and workplace culture change. Strides in applying tech like AI and ML to expand workplace opportunities is contrasted by persistent inequalities."
digital  skills  and  training  diversity  the  new  professional  it  as  a  service  user  experience  ux  application  design 
4 weeks ago by jonerp
Facebook profits, revenues, users and advertisers all soar – what’s it going to take?
"Facebook's clean-up costs are soaring, but so are profits and revenues and user numbers and advertisers. Why change?"
content  marketing  data  privacy  digital  and  security  social  ux  application  design 
6 weeks ago by jonerp
Sales and marketing working in tandem – organizational Holy Grail or the new reality?
"Marketing and Sales working in harmony for the greater good...or fighting like a bag of cats. Salesforce's State of Marketing Report suggests progress."
analytics  planning  and  data  analysis  cloud  platforms  -  infrastructure  architecture  crm  customer  experience  digital  content  marketing  iot  robotics  ai  machine  intelligence  social  user  ux  application  design 
december 2018 by jonerp
The Costly, Damaging, and Futile Myth of Business & IT Alignment Replacing nonsensical ‘business and IT alignment’ with a newer, better environment
"Now is the ideal time to partition business and IT in such a fashion. The emerging viability of what has been somewhat arbitrarily grouped into ‘digital transformation’ assets (Big Data, Machine Learning, Internet-of-Things and Analytics) can only be successfully adopted by an organization with an efficient and credible foundation of integrated business applications. With business stakeholders firmly at the wheel, such efficiency and credibility are more easily achieved than through an alignment effort that has been a dismal failure since the days of manual typewriters, hi-fis, black & white television, and rotary telephones."
business  requirements  it  alignment  cio  role  digital  transformation  disruption  enterprise  applications  functional  design  internet-of-things  iot  of 
november 2018 by jonerp
Twilio’s $2 billion for SendGrid says that email’s not dead
"Despite the rise of messaging, chatbots and voice assistants, Twiio's $2 billion purchase of SendGrid sends a message that email's far from dead"
collaboration  sharing  and  digital  productivity  crm  customer  experience  content  marketing  infrastructure  ux  application  design 
october 2018 by jonerp
Customer Understanding is Essential for Every Role
"When you say Lean Startup, many immediately think about MVPs-Minimum Viable Products. For developers, that is often the focus. But, as I’ve blogged about before, the essential element of Lean Startup is how those MVPs get created–by getting out and talking to customers and putting them at the center. Design thinking is very similar—using things like empathy maps, customer observation, and more to provide a path to better products."
go-to-market  customer  experience  understanding  design  thinking  lean  startup 
may 2018 by jonerp
Slack woos developers with new ways of connecting to apps
"Opening its developer conference today, Slack doubles down on connecting to applications with a new API that brings more functions into the messaging layer."
collaboration  sharing  and  digital  productivity  ux  application  design 
may 2018 by jonerp
How BD Digital Health built a smart diabetes app on their own platform with Couchbase
"I have a stump speech about the problem of ending the IT conversation at efficiency. We need next-gen apps with a purpose. At Couchbase Connect 2018, found a good one with BD Digital Health, a digital team inside of BD getting things done with their Briight diabetes app."
devops  nosql  and  the  open  source  stack  mobile  use  cases  ux  application  design 
may 2018 by jonerp
CEO Aneel Bhusri on Workday present and future
"Workday CEO Aneel Bhusri talks about the future of HCM analytics, enterprise applications, vertical markets and customer satisfaction."
analytics  planning  and  data  analysis  cloud  erp  financials  supply  chain  hcm  the  digital  future  of  work  retail  e-commerce  omni-channel  ux  application  design 
april 2018 by jonerp
EPM, Project Orion, and the Beginner’s Mind - by @kellblog
"While as EPMers, we take great pride in our category and, at Host, in our ability to move enterprise-class EPM to the cloud, we must recognize that at some level EPM has failed to deliver against its broad vision of accountability and empowerment. To get to the bottom of this, as Clayton Christensen has often observed, you can’t just talk to your customers to understand your market, you need to understand non-consumers as well. All those Excel-only or primarily-Excel users are Christensen’s non-consumers, so we decided to talk to them. Here’s an example of what we heard."
budgeting  cpm  design  epm  fcpm  forecasting  innovation  planning  product  strategy  scpm  shoshin 
march 2018 by jonerp
What is Design Thinking? - by @dt
"I Like, I Wish, What If – Meet as a group and any person can express a “Like,” a “Wish,” or a “What if” succinctly as a headline. As a group, share dozens of thoughts in a session. It is useful to have one person capture the feedback (type or write each headline)."
creativity  design  thinking  digital  literacy 
february 2018 by jonerp
What can enterprises learn from Facebook’s no good, very bad week? - by @jonerp
"Facebook just had a terrible, horrible, no good, very bad week. The stakes are high - and the enterprise lessons are plenty. Here's my analysis."
content  marketing  digital  and  ux  application  design  media 
february 2018 by jonerp
AI advances up Oracle cloud stack with launch of autonomous PaaS - by @philww
"AI advances up the Oracle cloud stack as autonomous PaaS joins its cloud platform alongside the already launched autonomous database"
cloud  platforms  -  infrastructure  and  architecture  it  service  management  machine  intelligence  ai  ux  application  design 
february 2018 by jonerp
Built.io and Contentstack bring on the headless CMS experience - by @philww
"Built.io spinoff Contentstack provides a headless CMS to deliver adaptive content within a personalized, responsive and multi-channel digital experience."
crm  and  customer  experience  digital  content  marketing  ux  application  design 
february 2018 by jonerp
My NRF2018 retail demo awards roundup – from annoyingly smart fridges to self-powered pop-up shops -by @jonerp
"My tour of NRF 2018 retail demos was a dizzying mixture of the clever and the overhyped. Here's an illustrated review of this year's winners, with a bias towards practical tech retailers can use this year."
mobile  retail  e-commerce  and  the  omni-channel  ux  application  design 
january 2018 by jonerp
Has mobile commerce turned a corner? – @RetailRobGarf reveals Salesforce’s holiday retail data - by @jonerp #NRF2018
"At NRF 2018, Salesforce's Rob Garf shared some compelling mobile commerce numbers with me - including an 18 percent surge in mobile commerce. But it's the reasons behind the surge that retailers should be tracking."
analytics  planning  and  data  analysis  e-commerce  mobile  retail  the  omni-channel  ux  application  design 
january 2018 by jonerp
10 steps to APIfy enterprise IT for a serverless, conversational future - by @philww
"In 10 steps, MuleSoft founder Ross Mason explains how to APIfy enterprise IT to align with emerging trends towards serverless and conversational computing."
digital  transformation  -  frictionless  enterprise  infrastructure  ux  and  application  design 
january 2018 by jonerp
New data shows power of videos, text and storytelling – but the advertising model is still broken - by @jonerp
"I thought I was going to roast a Playbuzz PR email on fixing fake news. But their data on the impact of video in brand storytelling is worth a look. Here's how it impacts enterprise marketers."
analytics  planning  and  data  analysis  content  marketing  digital  ux  application  design  media 
january 2018 by jonerp
How to get a halfway decent tech news Flash Briefing from Alexa – tips for enterprise readers - by @jonerp
"Getting a semi-decent personalized tech briefing out of Amazon Alexa is a project. Here's an illustrated look at how I did mine - and how enterprise readers should approach it. Plenty of heachache-saving tips included."
mobile  user  experience  ux  and  application  design  media 
january 2018 by jonerp
diginomica 2017 – the year according to Dennis - by @dahowlett
"2017 is almost at an end; 2018 is around the corner. In the second of our annual reviews of the highlights of the year, Dennis Howlett offers his personal picks of the best of diginomica 2017. Customer stories feature heavily."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  digital  enterprise  in  the  real  world  transformation  frictionless  governing  identity  privacy  security  hcm  future  of  work  iot  robotics  ai  retail  e-commerce  omni-channel  new  professional  it  as  a  service  ux  application  design  blockchain 
december 2017 by jonerp
Cyber Monday chalks up the biggest US online retail day to date - by @whostu
"Cyber Monday met expectations and delivered a set of record numbers, particularly around mobile platforms. "
mobile  retail  e-commerce  and  the  omni-channel  ux  application  design 
november 2017 by jonerp
The Power of (Product) Moments - by @barnes_hank
"Wow experiences are scalable when they are ingrained in the product and service design. Rather than being random acts of “wow”, they become fundamental to the delivery. Since they are designed in the product they may not be totally unexpected, but they’ll still be appreciated."
go-to-market  customer  experience  cx  design  thinking  effortless  moments  of  truth  product  service 
november 2017 by jonerp
Enterprise hits and misses – conversational UIs vs vendor lock-in, algorithms vs privacy - by @jonerp
"This week - can conversational UIs smash walled gardens? Or will they lead to a new phase of vendor lock-in? Plus: Google and Facebook and their algorithmic foraging. And, of course, your whiffs."
hits  and  misses  mobile  user  experience  ux  application  design 
october 2017 by jonerp
What About Them Apples? - by @lcecere #scm
"While many argue that the definitions of the time horizons change with concurrent planning, I say not so fast. I think that within a global organization there is a need for a design group, an S&OP plan, and a replenishment process. Define the boundaries of the time horizons by work process definitions, not technology capabilities. Planning at companies varies by governance and cultural DNA."
demand  apples  cognitive  learning  management  share  group  forecasting  next-generation  supply  chain  processes  planning  by  design  point  of  sale  data 
october 2017 by jonerp
Microservices: The Good, the Bad and the Hype
"Microservices may bring many benefits to the enterprise but they also can bring some headaches, especially if you are not anticipating them, argued engineer Michal Franc, during his talk at the Agile Roundabout meetup held in London last month.

Franc presented microservices as a costly tool to solve problems — but those problems have to generate a lot of profit to make it valuable. "
culture  technology  top  stories  agile  roundabout  domain-driven  architecture  design  google  microservices  netflix  spotify  model  waterfall 
september 2017 by jonerp
Design Thinking: Future-proof Yourself from AI
"While there is a high probability that machine learning and artificial intelligence will play an important role in whatever job you hold in the future, there is one way to “future-proof” your career…embrace the power of design thinking."
big  data  ai  artificial  intelligence  design  thinking  machine  learning 
september 2017 by jonerp
Enterprise UX personas – on strategic models and design mistakes - by @jonerp
"The value of personas in enterprise UX remains a subject of debate. At Enterprise UX 2017, Robert Reimann explained the problem with personas, and why enterprise UX needs strategic models."
user  experience  ux  and  application  design 
august 2017 by jonerp
Why SAP’s design approach is central to its Leonardo ambitions – with Sam Yen - by @jonerp
"Design methods are inseparable from SAP 's Leonardo ambitions. At Enterprise UX 2017, SAP's Sam Yen gave me his take on Leonardo, and why design will be integral to these emerging tech projects."
iot  robotics  and  ai  user  experience  ux  application  design 
july 2017 by jonerp
Scoot over DevOps, make room for DesignOps - by @jonerp
"Heard enough about DevOps? Fancy some DesignOps? The term doesn't matter - but operationalizing design does. Here's what I learned from Capital One's Kristin Skinner."
digital  enterprise  in  the  real  world  use  cases  user  experience  ux  and  application  design 
june 2017 by jonerp
Design for strategy, not features – structuring UX design teams around customer experiences - by @jonerp
"Designing for strategic impact sounds good. Designing for customer experience - even better. But how? At Enterprise UX 2017, Peter Merholz got realistic with some practical ways of structuring design teams."
digital  transformation  -  frictionless  enterprise  user  experience  ux  and  application  design 
june 2017 by jonerp
Can we get beyond incremental innovation with design? – Enterprise UX views with Sam Yen - by @jonerp
"Design as a way to transform the enterprise? It's a heady concept, one that got plenty of play at Enterprise UX 2017. My chat with Sam Yen of SAP explains the reasoning - and raises new questions."
digital  transformation  -  frictionless  enterprise  user  experience  ux  and  application  design 
june 2017 by jonerp
Cloud, mobile, AI and the unbundling of enterprise apps - by @philww
"The convergence of cloud, mobile, AI is enabling the unbundling of enterprise apps and functions to be rebundled in innovative, more frictionless patterns."
frictionless  enterprise  machine  intelligence  and  ai  ux  application  design 
may 2017 by jonerp
DevOps champion Chef’s recipe for collaboration - by @philww
"Agile and DevOps have put developers at the forefront of collaborative teamwork in the digital enterprise. So what tools do they use? I ask IT toolmaker Chef."
collaboration  sharing  and  digital  productivity  devops  nosql  the  open  source  stack  skills  training  future  of  work  ux  application  design 
april 2017 by jonerp
Don’t design for average, design for inclusion – Mike Miles’ four pillars of inclusive design - by @jonerp
"One highlight from our local NERD Summit was a well-thought presentation on inclusive design. Here's the takeaways, including presenter Mike Miles' Four Pillars of Inclusive Design. I also bring up one big gotcha not mentioned."
digital  skills  and  training  diversity  mobile  user  experience  ux  application  design 
april 2017 by jonerp
Digital ad scandals and ad blockers are undermining online ads – what next? - by @jonerp
"Scandals and uncertainty have rocked the online ad industry, raising questions for advertisers on value versus cost. Facebook and Google are hogging the growth, leaving publishers and their ad clients with uncertain futures. But what are the alternatives? And when will readers get fed up with invasive, ad-heavy UX? Yes, gory screen shots are included."
content  marketing  digital  and  mobile  user  experience  ux  application  design  media 
april 2017 by jonerp
Consumer privacy is a hot mess – enterprises can do better - by @jonerp
"A flurry of news stories have rendered data privacy all but obsolete. But it's a mistake to imply there is nothing we can do about it. Enterprises that get out in front on privacy can find a competitive edge."
crm  and  customer  experience  data  privacy  internet  of  things  user  ux  application  design 
march 2017 by jonerp
Retail review – omni-channel may be science fiction, but a single source of truth matters - by @jonerp
"In my NRF 2017 review, I buried the omni-channel. But that wasn't entirely fair. In this follow up, I share retail transformation views from two companies, Infor and CitiXsys. Their advice brings together practical next steps retailers can take. For the bold, there is a chance to get closer to the customer via in-store culture change - and retail data platforms."
crm  and  customer  experience  mobile  retail  e-commerce  the  omni-channel  user  ux  application  design 
march 2017 by jonerp
‘Robot Tamer’ Reprograms Industrial Robots to Be Curious about Living Creatures
"Hoping to counter this somewhat irrational fear of robots, Gannon’s most recent collaboration (with the development team of Julián Sandoval, Kevyn McPhail and Ben Snell) is the creation of Mimus, an one-ton ABB IRB 6700 industrial robot that has been reprogrammed to respond to human interaction with an animal-like curiosity, currently on exhibition at London’s Design Museum."
culture  science  top  stories  algorithms  art  and  technology  atonaton  carnegie  mellon  university  design  museum  diversity  industrial  robotics  madlab 
february 2017 by jonerp
Oracle Cloud World – SaaS momentum continues - by @dahowlett
"In this final piece of Oracle Cloud World Analysis, I dig deeper into the SaaS element."
analytics  planning  and  data  analysis  cloud  erp  financials  supply  chain  hcm  the  digital  future  of  work  ux  application  design 
january 2017 by jonerp
What Google Can Teach Us about Security
"Google has taken the interesting step of revealing exactly how its own protection works. The company has published a document, Google Infrastructure Security Design Overview, which sets out the core principles the company has adopted to keep itself secure."
analysis  news  top  stories  application  layer  security  automation  cloud  alliance  defense  in  depth  encryption  google  infrastructure  design  overview  national  institute  of  standards  and  technology 
january 2017 by jonerp
How Aldo used SAP Roambi to achieve 90 percent BI adoption – an #nrf17 retail use case - by @jonerp
"Not all BI projects are created equal. At NRF 2017, I found out how Aldo achieved a 90 percent mobile BI adoption rate. The bigger story is about giving employees the data they need to be effective - no small feat in modern retail. Aldo's David Dadoun shared his project tips, and gave us a look at SAP BusinessObjects Roambi in action."
analytics  planning  and  data  analysis  digital  enterprise  in  the  real  world  mobile  use  cases  user  experience  ux  application  design 
january 2017 by jonerp
Voice UIs come of age – enterprise IT, listen up! - by @kmarko
"Amazon Alexa and other voice UIs may look like a purely consumer phenomenon, but their rapid acceptance should be a wake-up call for enterprise IT"
future  of  work  machine  intelligence  and  ai  ux  application  design 
january 2017 by jonerp
Yahoo! is dead (sort of), long live Altaba (perhaps) - by @whostu
"Yahoo!'s board of directors is putting in places the pieces for life after a Verizon takeover, but it could be premature thinking if the deal doesn't proceed as planned."
collaboration  sharing  and  digital  productivity  content  marketing  social  ux  application  design 
january 2017 by jonerp
Cloud-first application platforms – PaaS tools to watch in 2017 - by @kmarko
"The new year promises rapid growth in containers, serverless and cloud-first application platforms. Kurt Marko identifies the PaaS tools to watch in 2017."
cloud  platforms  -  infrastructure  and  architecture  open  source  ux  application  design 
january 2017 by jonerp
Enterprise UX futures – the good, the mind-bending, and the manipulative - by @jonerp
"Enterprise UX design has made big progress - but not so fast. The future of UX is rushing towards us, with AI, bots, voice, and wearables sending designers back to basic training. Then there's the design temptation of manipulating consumers. I take a look ahead - and hand out some informal 2016 UX awards."
content  marketing  crm  and  customer  experience  digital  mobile  user  ux  application  design 
december 2016 by jonerp
Transforming education into continuous learning via AI services – the Declara story - by @jonerp
"Declara CEO Ramona Pierson has an amazing survival story. But the most interesting chapter is how she's channeled those lessons into a push to re-invent education. We talked about the disconnect between education and digital careers, and how an AI-powered learning platform can help."
education  future  of  work  hcm  and  the  digital  iot  robotics  ai  machine  intelligence  user  experience  ux  application  design 
december 2016 by jonerp
Uber developer experience chief predicts ‘conversation’ as next epoch in computing - by @derek_dupreez
"Chris Messina, developer experience lead at Uber, also the inventor of the hashtag, believes conversation and messaging are the next paradigm in computing."
machine  intelligence  and  ai  ux  application  design 
november 2016 by jonerp
Trump, Clinton and omni-channel uncertainty in retail – Starbucks CEO spills the beans - by @whostu
"Starbucks digital successes are being trumpeted again by the company's management, but CEO Howard Schultz is concerned at the impact of the US Election on the future of retail."
mobile  retail  e-commerce  and  the  omni-channel  user  experience  ux  application  design 
november 2016 by jonerp
Alphabet gets an A for advertising as Google mobile clicks soar - by @whostu
"Google parent Alphabet delighted Wall Street with soaring revenues and profits, an uptick in online advertising success and bigger pushes into cloud and machine-learning."
cloud  platforms  -  infrastructure  and  architecture  collaboration  sharing  digital  productivity  content  marketing  iot  robotics  ai  mobile  ux  application  design 
october 2016 by jonerp
How TGI Fridays is using mobile commerce as a driver for digital transformation - by @jonerp
"What would you do if you found yourself on a one person team, charged with driving digital transformation for a global restaurant brand? That's exactly what TGI Fridays' Gail Seanor took on. At the SAP Hybris Summit, Seanor told me of her progress after fifteen months, starting with e-commerce and heading towards something much bigger."
digital  enterprise  in  the  real  world  e-commerce  mobile  retail  and  omni-channel  use  cases  user  experience  ux  application  design 
october 2016 by jonerp
Lessons from SuiteConnect – don’t wait for your business to be disrupted, hybridise it
"NetSuite’s SuiteConnect conference in London featured a slightly off-the-wall keynote by Prof Nathan Furr. Yet, as straight tech and code-cutting issues become less dominant, his target – how to find business opportunities that exploit disruption rather than wait for it to smack you in the face – has a growing relevance."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  iot  robotics  ai  retail  e-commerce  the  omni-channel  ux  application  design 
october 2016 by jonerp
Digital media disruptions XIV – the rise of live streaming and the death of the press release - by @jonerp
"In this edition of digital media disruptions: Twitter struggles with video streaming, and the press release is on life support. Facebook gets into video stats and algorithm trouble, while news organizations desperately pursue mobile monetization. What can enterprises learn from all this? As usual, we've got your action steps."
content  marketing  digital  and  mobile  user  experience  ux  application  design 
october 2016 by jonerp
Workplace by Facebook launches – collaboration vendors offer rebuttals weak and strong - by @jonerp
"I thought I was done with Facebook at Work for a while. But after the launch event, Facebook sent me updated information for "Workplace, by Facebook", including pricing and customer counts. I also received a slew of emails from collaboration vendors with interesting/problematic critiques. Here's the rundown."
collaboration  sharing  and  digital  productivity  mobile  social  user  experience  ux  application  design 
october 2016 by jonerp
The marketer’s quagmire – how do you attribute value to content? - by @jonerp
"Call it a quagmire, a bog pit or an ROI dilemma. Content value attribution is either the marketer's crisis or opportunity. A recent Hippo Connect panel offered a fresh look at attribution. The good news is that despite the obstacles, I do see progress."
analytics  planning  and  data  analysis  content  marketing  digital  social  ux  application  design 
october 2016 by jonerp
Why Empathy is the Secret Sauce for Good Software Development - by @jkriggins
"And things move pretty fast in development. Sometimes we don’t even remember those whys six months to a year later. This is why Bryant advocates for coding in a way that empathizes with your future self and future colleagues. If all code is a form of communication between the past and the future, an important relic of our generation, we need to strive for cleaner code, with proper documentation, READMEs and Wikis."
culture  events  top  stories  abductive  thinking  agile  software  development  api  documentation  behavior-driven  design  build  measure  learn  chaos  experiment  comparison  matrix  continuous  feedback  empathy 
september 2016 by jonerp
On SEO, Google’s new pop-up rules, and how B2B companies earn audiences - by @jonerp
"Google's pending mobile pop-up restrictions are an interesting SEO twist. That provokes a wider piece from me on how SEO is changing, and the problems B2B companies face earning audiences."
content  marketing  digital  and  frictionless  enterprise  mobile  user  experience  ux  application  design 
september 2016 by jonerp
How New York City startup Concord plans to shake up real-time event processing - by @jonerp
"This summer, I had an intriguing, impromptu encounter with a real-time event processing startup in New York City. Here's the story of my on-site visit with Concord co-founder Shinji Kim."
devops  nosql  and  the  open  source  stack  mobile  ux  application  design 
september 2016 by jonerp
The quest for an awesome mobile event app – Whova pushes past event app mediocrity - by @jonerp
"Last year, I wondered if mobile event apps would ever cross the rubicon of mediocrity. This year, I found an event app that's on the way. We ended up using it for the Controlling 2016 event, where I obtained plenty of on-the-ground feedback. That input reframed the pros and cons of event apps."
collaboration  sharing  and  digital  productivity  content  marketing  mobile  social  user  experience  ux  application  design 
september 2016 by jonerp
Friday Roast – Flipboard’s a great curation channel – just not for curators - by @jonerp
"Your resident curator has a bone to pick with Flipboard. Specifically, its lack of clarity on what drives curation value. Seems a good time for a Friday Roast, complete with never-before-seen backchannel emails."
collaboration  sharing  and  digital  productivity  hits  misses  mobile  social  user  experience  ux  application  design 
september 2016 by jonerp
The new tech jobs that quietly shape our culture - by @philww
"Moderation in social media - or apparent lack of it in Twitter's case - is back in the headlines. There are lessons here for enterprise app design too"
content  marketing  crm  and  customer  experience  diversity  machine  intelligence  ai  social  ux  application  design 
august 2016 by jonerp
How does UX design fit into an augmented reality and 360 video world? - by @jonerp
"My recent forays into augmented reality got me thinking - how should we factor these new technologies into UX design? Jeff Piazza of Behavior Design has some answers. Here's what he told me about the readiness of VR, AR, and 360 video, and what he's learning from current projects."
mobile  user  experience  ux  and  application  design 
august 2016 by jonerp
Wells Fargo’s innovation stagecoach gathers pace - by @jtwentyman
"Wells Fargo's head of R&D and innovation Bipin Sahni on the mix of approaches that connect smart minds inside the bank with new ideas and technologies from outside."
devops  nosql  and  the  open  source  stack  digital  enterprise  in  real  world  skills  training  financial  services  fintech  new  professional  it  as  a  service  ux  application  design 
august 2016 by jonerp
The mission of MyDx – put chemicals testing in the hands of consumers - by @jonerp
"MyDx is a startup on a mission: give consumers portable abilities to test chemicals and toxins in their air, water, and food. Here's a look behind their plans, and the obstacles that lie ahead."
e-commerce  mobile  retail  and  the  omni-channel  user  experience  ux  application  design 
august 2016 by jonerp
Does Quip takeover mean Salesforce and Microsoft are less BFFs, more ‘friends with benefits’? - by @whostu
"Salesforce has snapped up productivity apps player Quip, despite its recent love-in with Office365. Does this say something about the former BFFs relationship or is it just more 'co-opetition' in play?"
collaboration  sharing  and  digital  productivity  crm  customer  experience  content  marketing  internet  of  things  ux  application  design 
august 2016 by jonerp
How Starbucks spilled coffee on its digital strategy with loyalty changes - by @whostu
"We're so used to writing up Starbucks as a digital market leader that it comes as a reality check when the coffee giant screws up as it just has done while setting out to overhaul its famous Rewards loyalty program. If it ain't broke, don't fix it."
crm  and  customer  experience  digital  enterprise  in  the  real  world  retail  e-commerce  omni-channel  social  ux  application  design 
july 2016 by jonerp
Making users love Windows and other challenges for Microsoft’s Nadella - by @whostu
"Cloud services are booming and LinkedIn's about to open up new opportunities. Microsoft's Satya Nadella is on upbeat form despite some of the challenges ahead."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  collaboration  sharing  digital  productivity  crm  customer  experience  devops  nosql  the  open  source  stack  enterprise  in  real  world  financial  services  fintech  governing  identity  privacy  security  iot  robotics  ai  ux  application  design 
july 2016 by jonerp
Everything I’ve learned about Lean UX: AMA with Jeff Gothelf
"Interesting. I love this concept of design debt, and I would encourage you to have that conversation with your colleagues because I think regardless of your process or your formula at work, we are incurring design debt as much as we’re incurring tech debt and other types because we have to make choices. We make choices; we make compromises because we’re trying to move forward with our projects and with our companies and products."
design  product  research 
july 2016 by jonerp
The velocity of creative destruction in the enterprise applications market
"In part one of this interview, Nutanix president Sudeesh Nair served the last rites on legacy enterprise software. In this concluding part, he expands on how this vision plays out in a world that’s not developer-centric."
cloud  platforms  -  infrastructure  and  architecture  devops  nosql  the  open  source  stack  governing  identity  privacy  security  iot  robotics  ai  new  professional  it  as  a  service  ux  application  design 
june 2016 by jonerp
Why designing for delight doesn’t always work
"Delight is one of my favorite words. It captures a feeling most of us probably wish we had more often. So it’s no surprise that CX folks are somewhat obsessed with the concept of delighting customers. After all, who doesn’t like to be delighted? What could possibly go wrong?"
cx  design  marketing 
may 2016 by jonerp
The future of work is about capabilities you (should) already have - by @pfersht
"Frankly, I’m sick and tired hearing about “Digital Skills” and “Creative Capabilities” being some far-flung capabilities which you need to go to Millennial school to develop (whatever that is). Digital skills are about understanding your customers’ current experiences and intelligently leveraging every traditional, social and mobile channel touching your business to make them richer. Creative capabilities come from collaborating and challenging yourself with your colleagues and partners."
design  thinking  digital  transformation  hfsresearch.com  homepage  hr  strategy  robotic  process  automation  enterprise  irregulars 
may 2016 by jonerp
Microsoft disappoints Wall Street, but Nadella is playing a long game - by @whostu
"Wall Street wasn't too happy about Microsoft's numbers for the third quarter as the cloud business slowed down, but CEO Satya Nadella has an eye to the longer-term vision."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  collaboration  sharing  digital  productivity  crm  customer  experience  devops  nosql  the  open  source  stack  internet  of  things  ux  application  design 
april 2016 by jonerp
Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative - by @pfersht
"What’s alarming is the failure of enterprises to create and communicate a viable BPO career path for seven-out-of-eight professionals with under two years’ experience. And – while 63% of newbies strongly agree their job is vital to business performance, a depressing one-in-eight are actually excited by their career choice. "
2015  talent  in  bpo  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  captives  shared  services  strategies  contact  center  omni-channel  crm  marketing  design  thinking  digital  transformation  finance  &  accounting  global  healthcare 
april 2016 by jonerp
User-centered design thinking and the product lifecycle: an interview with User Defenders’ Jason Ogle
"If you (like I once did) feel like a lonely UX Ambassador and are dying to champion a user-centered design thinking philosophy in your workplace, you’ll be amazed at how effective this approach can be. It all starts with just taking a step back and looking at things differently. Discovering those unrealized needs requires intentionality."
design  product 
march 2016 by jonerp
It’s time we started Being As-a-Service - by @pfersht
"Our industry is beset by fear, like never before. People are scared – they know their skills and capabilities could quickly become obsolete in a world where the job openings increasingly demand creativity, analytical prowess and an ability to pivot across domains. Suddenly, if you’re not a Digital native who talks about endless disruption and the coming robo-geddon, you’re a dinosaur… The gap between hype and reality has reached ridiculous proportions, and it’s time we stopped thinking about the fantastical future and focus on what we can achieve today."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  design  thinking  digital  transformation  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation 
march 2016 by jonerp
Confusion-as-a-Service: The massive disconnect between vision and reality - by @pfersht
"I have never known a time in the world of business when there is no much hype, confusion and unsettlement. Sadly, we are now living in a world where snippets of soundbites are so intensely shared across the variety media we use (I nearly said “omnichannel”) that our industry is completely dominated by hype, as opposed to reality."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  confusing  information  contact  center  omni-channel  crm  marketing  design  thinking  digital  transformation  finance  &  accounting  bpo  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage 
march 2016 by jonerp
A Life Aquatic for Microsoft’s Experimental Underwater Data Centers
"Microsoft lengthened the trial to 105 days, according to the New York Times, and it even ran some Azure data-processing projects. Now Microsoft is working on a system that’s three times as large, which they’re expecting to test in 2017. “Basically, what we’re doing is taking green data centers, and deploying them in the ocean off the coast,” explained Ben Cutler in a video on the project’s site."
culture  research  science  technology  top  stories  data  center  design  microsoft  azure 
february 2016 by jonerp
Why 77% of the C-Suite really want provider-replacement therapy - by @pfersht
"Outsourcing is very much the direction the C-Suite wants to take to do the redesigning. 62% see a genuine need to bring in external specialists to redesign their operations, compared to only 24% of their middle layer. Clearly, leadership realizes their existing team just doesn’t have what it takes to do much more than keep the same old widgets turning."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  design  thinking  digital  transformation  hr  strategy  it  services  knowledge  &  robotic  automation 
january 2016 by jonerp
IBM, Infosys, Accenture and Cognizant lead in the industry’s first Design Thinking Blueprint - by @pfersht
"Being successful in the As-a-Service Economy requires ambitious service providers to make fundamental changes to their whole approach to service design and delivery. At the heart of this evolution, is a shift to service solutions being designed with real business context, as opposed to simply “looking at a process”. This involves a genuine focus on approaching and interpreting a client’s challenges, identifying and experimenting with opportunities, and ultimately evolving these approaches into the service delivery."
2015  hfs  buyers  summit  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  design  thinking  digital  transformation  global  services  blueprint  results  enterprise  irregulars 
january 2016 by jonerp
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