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Nordstrom gets digital dividend, as JC Penney bombs out – a tale of two retail omni-channel pushes
"Nordstrom's seeing its omni-channel play working out in a way that JC Penney can only look on at and wonder where it all went wrong."
e-commerce  retail  and  the  omni-channel 
2 days ago by jonerp
The boy stood on the burning deck – M&S troubles go on
"M&S is a 'burning platform' says chairman Archie Norman - but can the ship be saved?"
digital  transformation  -  frictionless  enterprise  retail  e-commerce  and  the  omni-channel 
5 weeks ago by jonerp
Ocado CEO – here comes the next generation of robots in retail
"Ocado’s tech story keeps getting stronger, even if it comes at a cost to the bottom line."
digital  enterprise  in  the  real  world  e-commerce  future  of  work  iot  robotics  and  ai  machine  intelligence  retail  omni-channel 
5 weeks ago by jonerp
Enterprise hits and misses – retailers get serious about data, agile gets a reckoning
"This week: retailers get serious about data and analytics while Amazon gets called out on privacy. An Agile Manifesto author rails on "faux agile", debate ensues. Your whiffs include the perils of live mics, and the dumbest smart lock in the world."
devops  nosql  and  the  open  source  stack  digital  skills  training  hits  misses  retail  e-commerce  omni-channel 
8 weeks ago by jonerp
Salesforce Connections 2018 – inside DoorDash’s plans to transform its customer support with AI
"For DoorDash, great customer support at high volumes is an absolute must. At Salesforce Connections 2018, I got their tips on migrating to Service Cloud, the impact of a 360 customer view, and what lies immediately ahead: Einstein service bots."
crm  and  customer  experience  service  management  e-commerce  machine  intelligence  ai  mobile  use  cases 
8 weeks ago by jonerp
Salesforce Connections 2018 – takeaways from the Salesforce B2B Commerce announcement
"At Salesforce Connections 2018, B2B Commerce was officially announced. I asked Salesforce executives why this announcement matters, and gut checked it with customers. Here's what I learned."
e-commerce  retail  and  the  omni-channel 
9 weeks ago by jonerp
A sometimes invisible, always frictionless, smart PA – the grocery store of tomorrow - by @whostu
"Highly-personalised and very smart - the online grocery store of tomorrow is still taking shape with a big ‘to-do’ list."
e-commerce  retail  and  the  omni-channel 
9 weeks ago by jonerp
Enterprise hits and misses – retail gets a digital report card and AI incrementalism gets a debate
"This week - retail gets a digital transformation checkup and the AI incrementalism debate is joined. Also: are lean, agile, and design thinking useful, or slick selling tools? Your whiffs include a close encounter with my LinkedIn doppelganger."
hits  and  misses  iot  robotics  ai  professional  services  retail  e-commerce  the  omni-channel  user  experience 
11 weeks ago by jonerp
Digital transformation in retail – four use case progress reports
"How’s transformation going at Kohl’s, Urban Outfitters, Ralph Lauren and GAP?"
digital  enterprise  in  the  real  world  retail  e-commerce  and  omni-channel  use  cases 
12 weeks ago by jonerp
Playing digital catch-up at Wendy’s and Papa John’s
"Wendy's and Papa John's are two firms in need of a digital boost, but can they get their acts together in a turbulent fast food market?"
retail  e-commerce  and  the  omni-channel 
may 2018 by jonerp
Disruption infatuation? No. Cloud apps? Yes. Why DataStax bet on the hybrid cloud
"My last talk with DataStax CEO Billy Bosworth left us with unfinished business. We address that by poking holes in disruption infatuation. Bosworth makes his case for a different model: transformative cloud apps powered by a hybrid cloud."
devops  nosql  and  the  open  source  stack  retail  e-commerce  omni-channel 
may 2018 by jonerp
Enterprise hits and misses – Domino’s vs McDonald’s in digital, Google vs Microsoft in the cloud
"This week: Domino's is winning in digital, McDonald's not so much. Google wants Microsoft's enterprise cloud business, and blockchain's supply chain limitations are assessed. And: ridiculous whiffs, including premature project celebrations."
cloud  platforms  -  infrastructure  and  architecture  hits  misses  iot  robotics  ai  retail  e-commerce  the  omni-channel 
may 2018 by jonerp
Enterprise hits and misses – retail searches for metrics, cloud BI pushes towards adoption
"Every time I talk to someone about the viability of blockchain, I get challenged to show a real project beyond the obvious bitcoin use case. IBM has been working to build large enterprise projects blockchain and today they offered an irrefutable example that they have dubbed TrustChain, a blockchain that proves the provenance of jewelry by following the supply chain from mine to store."
analytics  planning  and  data  analysis  hits  misses  retail  e-commerce  the  omni-channel  new  professional  it  as  a  service 
april 2018 by jonerp
There’s value in offline retail, but the metrics are wrong
"What technology is working well in shops and how to measure its worth - some use case exemplars."
retail  e-commerce  and  the  omni-channel 
april 2018 by jonerp
Dunnhumby on retail’s winners and losers - by @jonerp
"Can data science make the difference between winning and losing in retail? Dunnhumby's answer is yes - but with a big catch. You have to get the value proposition right. Their Retail Performance Index explains why."
crm  and  customer  experience  e-commerce  retail  the  omni-channel 
april 2018 by jonerp
CEO Aneel Bhusri on Workday present and future
"Workday CEO Aneel Bhusri talks about the future of HCM analytics, enterprise applications, vertical markets and customer satisfaction."
analytics  planning  and  data  analysis  cloud  erp  financials  supply  chain  hcm  the  digital  future  of  work  retail  e-commerce  omni-channel  ux  application  design 
april 2018 by jonerp
Bed, Bath & Beyond – when you wish upon a digital vision…your share price collapses
Bed, Bath & Beyond's digital direction has been furnished with more detail, but it's still not clear whether this is a vision or a wish list...
analytics  planning  and  data  analysis  crm  customer  experience  digital  content  marketing  retail  e-commerce  the  omni-channel 
april 2018 by jonerp
Why progressive web apps are anything but boring – a retail view from Magento
"Mobile commerce has yet to achieve its potential, held back by app proliferation and consumer (dis)trust. Magento's Peter Sheldon thinks progressive web apps can change that."
crm  and  customer  experience  e-commerce  retail  the  omni-channel 
april 2018 by jonerp
How City Furniture modernized its retail tech – and brought employees closer to customers
"Empowering store associates with technology is becoming a key strategy for retailers of all sizes. But for City Furniture, its legacy back-end was a big obstacle. Here's what it did about it."
crm  and  customer  experience  digital  enterprise  in  the  real  world  retail  e-commerce  omni-channel  use  cases 
april 2018 by jonerp
For Hudson’s Bay’s new CEO, another headache – a data breach with a claimed 5 million cards at risk - by @whostu
"Hudson's Bay Company has a hell of a lot to do in terms of tech upgrades. That's going to include payment systems after 5 million cards were involved in a massive data breach."
data  privacy  retail  e-commerce  and  the  omni-channel  security 
april 2018 by jonerp
New Hudson’s Bay CEO – turnaround strategy was good, execution wasn’t
"The Hudson's Bay Company has had a turbulent year, but a new CEO's now in place and talking up the need to be creative around retail customers, online and offline."
crm  and  customer  experience  retail  e-commerce  the  omni-channel 
april 2018 by jonerp
Enterprise hits and misses – scraping Cambridge Analytica for insights, and negotiating better AI projects
"This week: Extracting lessons from Cambridge Analytica's ethical morass. Plus: the art of negotiating AI projects, and minimizing "risk bias." Google and Uber face setbacks worth watching. And yes, loads of goofy and baffling whiffs."
hits  and  misses  iot  robotics  ai  retail  e-commerce  the  omni-channel 
march 2018 by jonerp
Tough love memo to retailers – stop wasting money on incremental tech!
"Retailers need to embed tech into the corporate DNA rather than putting lipstick on a pig."
e-commerce  retail  and  the  omni-channel 
march 2018 by jonerp
Domopalooza 2018 – Target gives a progress report on their data-driven transformation - by @jonerp #DP18
"At Domopalooza 2017, Target's story of data transformation at scale was a show highlight. But as Target's Ben Schein shared this year, empowering decision makers with data is just the beginning."
analytics  planning  and  data  analysis  collaboration  sharing  digital  productivity  enterprise  in  the  real  world  retail  e-commerce  omni-channel  use  cases 
march 2018 by jonerp
Walmart boss – “frictionless” shopping within 5 years. (If Amazon doesn’t deliver first…) - by @whostu
"Walmart is expanding its online grocery delivery business, but is it moving fast enough to hold off the threat from Amazon? CEO Greg Foran makes his pitch."
digital  enterprise  in  the  real  world  retail  e-commerce  and  omni-channel  use  cases 
march 2018 by jonerp
Enterprise hits and misses – can AI save the legal system? And who will save software user events? - by @jonerp
"This week: AI's disruptive impact on the legal system (and hacking it from within). Also: why software user events need a rethink. Your whiffs include failed Twitter apps, and robots flipping burgers (and humans)."
hits  and  misses  iot  robotics  ai  retail  e-commerce  the  omni-channel 
march 2018 by jonerp
Retailers are finally catching on to employee experience – but there’s a knowledge gap ahead - by @jonerp
"If your employees are unhappy or poorly trained, forget about customer experience. At NRF 2018, Nudge Rewards made their case on how to solve the knowledge gap between customers and employees. It's all about the app."
e-commerce  future  of  work  hcm  and  the  digital  retail  omni-channel 
march 2018 by jonerp
“Digital innovator” GAP looks to data science to drive customers across retail channels - by @whostu
"Multi-channel, multi-brand customers spend up to ten times more than single channel, single brand ones, so understanding how to influence them is crucial at The GAP."
analytics  planning  and  data  analysis  crm  customer  experience  digital  enterprise  in  the  real  world  mobile  retail  e-commerce  omni-channel  social 
march 2018 by jonerp
Walmart bombs as Wall Street gets a bad case of ‘Amazon panic’ - by @whostu
"Walmart saw its Q4 e-commerce numbers more than halved on those in Q3. Wall Street didn't like that one little bit, despite the retailer's insistence on playing a long game."
retail  e-commerce  and  the  omni-channel 
february 2018 by jonerp
Online as retail theater at Harrods
"When you're a top London tourist attraction as well as a store, doing online retailing right becomes a significant challenge."
analytics  planning  and  data  analysis  cloud  platforms  -  infrastructure  architecture  crm  customer  experience  digital  enterprise  in  the  real  world  retail  e-commerce  omni-channel 
february 2018 by jonerp
Throw out Generation Z stereotypes and make friends with Alexa – @NRFnews retail market insights - by @jonerp
"At NRF 2018, the retail apocalypse gave way to a more optimistic narrative. But as the data from NRF's consumer behavior panel showed, today's consumer has raised the bar. How can retailers close the expectation gap?"
crm  and  customer  experience  e-commerce  mobile  retail  the  omni-channel 
february 2018 by jonerp
Ding dong, digital calling! Why the Avon Lady badly needs a modernizing makeover - by @whostu
"Once upon a time the Avon Lady was a business innovation. Those days are gone and the 130 year old cosmetics giant badly needs a modernizing digital makeover."
analytics  planning  and  data  analysis  crm  customer  experience  productivity  retail  e-commerce  the  omni-channel 
february 2018 by jonerp
Pepsi lacks digital fizz in a disrupted retail sector - by @whostu
"Pepsi's not exactly tub-thumping its digital evangelism in the same way as Starbucks and McDonald's - and now is not the time for 'wait and see'."
analytics  planning  and  data  analysis  crm  customer  experience  digital  enterprise  in  the  real  world  retail  e-commerce  omni-channel  social 
february 2018 by jonerp
Capgemini’s Warner on the AI voice imperative – brands are falling behind on conversational commerce - by @jonerp
"Retailers aren't moving fast enough with conversational commerce. That's the message from Capgemini's Shannon Warner - and she's got the data to back it up. Here's my NRF 2018 review."
machine  intelligence  and  ai  professional  services  retail  e-commerce  the  omni-channel 
february 2018 by jonerp
My NRF2018 retail demo awards roundup – from annoyingly smart fridges to self-powered pop-up shops -by @jonerp
"My tour of NRF 2018 retail demos was a dizzying mixture of the clever and the overhyped. Here's an illustrated review of this year's winners, with a bias towards practical tech retailers can use this year."
mobile  retail  e-commerce  and  the  omni-channel  ux  application  design 
january 2018 by jonerp
Starbucks places a downpayment on a Blockchain vision - by @whostu
"Starbucks took a long term bet on digital a long time ago. Now attention is turning to the future of payment tech, including securing a role as a trust legitimiser for Blockchain."
customer  service  management  digital  enterprise  in  the  real  world  e-commerce  retail  and  omni-channel  social 
january 2018 by jonerp
Understanding the impact of Amazon Go innovations - by @dahowlett
"Amazon Go attracted plenty of attention but there is more than the superficial experience to contemplate."
analytics  planning  and  data  analysis  crm  customer  experience  frictionless  enterprise  retail  e-commerce  the  omni-channel 
january 2018 by jonerp
Has mobile commerce turned a corner? – @RetailRobGarf reveals Salesforce’s holiday retail data - by @jonerp #NRF2018
"At NRF 2018, Salesforce's Rob Garf shared some compelling mobile commerce numbers with me - including an 18 percent surge in mobile commerce. But it's the reasons behind the surge that retailers should be tracking."
analytics  planning  and  data  analysis  e-commerce  mobile  retail  the  omni-channel  ux  application  design 
january 2018 by jonerp
#NRF2018 live – retail apocalypse? No. Data problems and store/online convergence? Yes. - by @jonerp
"NRF 2018 contradicts the retail apocalypse storyline. But the online/store convergence comes with data obstacles. Here's five insights and surprises - plus my show demo awards so far."
analytics  planning  and  data  analysis  e-commerce  retail  the  omni-channel 
january 2018 by jonerp
#NRF2018 live – How DAVIDsTEA uses loyalty program data to change experiences – and results - by @jonerp
"Retail transformation sounds great - until you hit a data wall. Live at NRF 2018, DAVIDsTEA told me how they turned their loyalty program data into a much broader effort. Their partner AgilOne was on hand to help share the results."
analytics  planning  and  data  analysis  digital  enterprise  in  the  real  world  e-commerce  retail  omni-channel  use  cases 
january 2018 by jonerp
NRF 2018 preview – retail demos will show if AI and augmented reality are ready for prime time - by @jonerp
"Not all retail demos are created equal. Here's a couple of recent faves that show how AI and augmented reality can make the retail experience better - and help retailers compete."
e-commerce  mobile  retail  and  the  omni-channel  user  experience 
january 2018 by jonerp
Nike focuses on digital membership and “relentless flow of innovation” - by @derek_dupreez
"Footwear and apparel giant Nike tells investors that digital is enabling a better “price-value relationship” with its customers."
e-commerce  retail  and  the  omni-channel 
january 2018 by jonerp
Retail and AI in 2018 – can Reflektion help solve retail’s personalization challenges? - by @jonerp
"How real-time can personalization get? What does AI have to offer retailers? And is there a purchase conversion impact? Here's what I learned from Reflektion."
analytics  planning  and  data  analysis  crm  customer  experience  e-commerce  retail  the  omni-channel 
january 2018 by jonerp
FedEx aims to deliver on Blockchain, autonomous vehicles and tougher security - by @whostu
"FedEx's 2017 will be remembered for the TNT cyber-attack, but it's heading into 2018 on growing e-commerce and a lively innovation agenda."
cloud  platforms  -  infrastructure  and  architecture  customer  service  management  digital  enterprise  in  the  real  world  e-commerce  governing  identity  privacy  security 
december 2017 by jonerp
diginomica 2017 – the year according to Dennis - by @dahowlett
"2017 is almost at an end; 2018 is around the corner. In the second of our annual reviews of the highlights of the year, Dennis Howlett offers his personal picks of the best of diginomica 2017. Customer stories feature heavily."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  digital  enterprise  in  the  real  world  transformation  frictionless  governing  identity  privacy  security  hcm  future  of  work  iot  robotics  ai  retail  e-commerce  omni-channel  new  professional  it  as  a  service  ux  application  design  blockchain 
december 2017 by jonerp
Digital progress for Lands End, but land’s end not yet in sight for US heritage brand - by @whostu
"Lands End CEO Jerome Griffith can see signs of the retailer's shift to digital paying off, but there's still a long way to go to turn around the brand."
analytics  planning  and  data  analysis  retail  e-commerce  the  omni-channel 
december 2017 by jonerp
RBS, Feather and Black, Thomas Cook, Toys ‘R’ Us and Multiyork. Symptoms of retail carnage courtesy of Amazon and omnichannel? - by @dahowlett
"The almost daily diet of retail closures is spreading. Currently, big-ticket household goods stores are in the spotlight but they are far from alone. Is this the Amazon effect?"
retail  e-commerce  and  the  omni-channel 
december 2017 by jonerp
The price of omni-channel success at Thomas Cook is job cuts - by @whostu
"Thomas Cook is seeing more and more business coming from online sales which is encouraging it to close more stores. Omni-channel thinking in action."
retail  e-commerce  and  the  omni-channel 
december 2017 by jonerp
Enterprise hits and misses – Black Friday gets a retail assessment, B2B buyers face a dichotomy - by @jonerpy
"This week: Black Friday and Cyber Monday are in the books - we glean insights from the chaos. Plus: B2B buyers face a dichotomy - why technology buying remains a conundrum. Your whiffs include Twitter potshots, breaches, and an unfair/hilarious video about Millennials."
crm  and  customer  experience  hits  misses  retail  e-commerce  the  omni-channel 
november 2017 by jonerp
Cyber Monday chalks up the biggest US online retail day to date - by @whostu
"Cyber Monday met expectations and delivered a set of record numbers, particularly around mobile platforms. "
mobile  retail  e-commerce  and  the  omni-channel  ux  application  design 
november 2017 by jonerp
Enterprise hits and misses – AI finds consequences, Uber rides into the security quagmire - by @jonerp
"This week: the consequences of AI enterprises need to reckon with. Plus: consumer brand-pimping versus buyer trust. And - Uber drives though the mud again. Plus my first pre-whiff ever."
hits  and  misses  iot  robotics  ai  machine  intelligence  retail  e-commerce  the  omni-channel 
november 2017 by jonerp
Retail progress reports – GAP and Nordstrom ready for omni-channel Holidays - by @whostu
"It's nearly time for the Holidays and that means retail wars. On eve of battle, GAP and Nordstrom update on their omni-channel capabilities."
retail  e-commerce  and  the  omni-channel 
november 2017 by jonerp
Enterprise hits and misses – omni-channels near holiday stress test, digital gets critiqued - by @jonerp
"This week: it's omni-channel or bust as holiday season kicks in. Plus: do digital with a capital D - or don't bother. Dreamforce gets a wrap, and you get your weekly whiffs."
hits  and  misses  retail  e-commerce  the  omni-channel 
november 2017 by jonerp
Enterprise hits and misses – McDonald’s and Dunkin’ vs Starbucks, blockchain vs the skeptics - by @jonerp
"This week: McDonald's goes for the digital trojan horse against Starbucks, while Dunkin' brews their own. Plus: blockchain earns credibility from real-world advancements. Your whiffs include live music on planes - and I get a Halloween whiff called on myself."
hits  and  misses  retail  e-commerce  the  omni-channel 
november 2017 by jonerp
Event Report - SAP Hybris Live 2017 Barcelona - YaaS morphs and more agility ahead - by @holgermu
"On the concern side, SAP Hybris is in the middle of a transformation on the platform side and at the same side customer best practices are changing. SAP overall is trying to capture this with its design thinking projects under the SAP Leonardo umbrella, it is not clear how SAP Hybris is part of them. Equally missing is the overall SAP CRM vision and plans, something that always affects ecommerce plans, where SAP Hybris plays. Lastly SAP needs a 3rd party data and overall DaaS strategy, as customer acquisition and sentiment collected from first party data – will always remain only a fraction of the challenge ecommerce vendors have to solve."
cloud  constellation  research  crm  e-commerce  futurist  holger  mueller  iaas  nextgen  apps  nextgenapps  paas  sap  hybris 
october 2017 by jonerp
How cloud ERP helps ambitious businesses move fast, grow fast - by @philww`
"Learning from NetSuite customers BUILT/ and Buster & Punch how cloud ERP helps ambitious businesses like them move fast and grow fast"
cloud  erp  financials  and  supply  chain  e-commerce 
october 2017 by jonerp
Not just bubble wrap – Sealed Air aims to sell knowledge with SAP Hybris - by @derek_dupreez
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Not just bubble wrap – Sealed Air aims to sell knowledge with SAP Hybris Derek du Preez
4:21am
Not just bubble wrap – Sealed Air aims to sell knowledge with SAP Hybris
Today, October 18th 4:21am
· Derek du Preez
· cloud platforms - infrastructure and architecture
crm and customer experience
digital enterprise in the real world
e-commerce
retail e-commerce and the omni-channel
use cases

Naveen Kandasami, global IT executive director at Sealed Air, explains how the company is standardising and transforming with SAP Hybris."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  digital  enterprise  in  the  real  world  e-commerce  retail  omni-channel  use  cases 
october 2017 by jonerp
SAP Hybris exec Q&A – Creating a front-office ERP platform - by @derek_dupreez
"Carsten Thoma, president of SAP Hybris, gives us his rundown on the company’s focus for creating an enablement and engagement platform."
cloud  platforms  -  infrastructure  and  architecture  e-commerce  retail  the  omni-channel 
october 2017 by jonerp
GAP CIO Paul Chapman closes the omni-channel gap with Oracle Cloud migration - by @jtwentyman
"At Oracle OpenWorld, The Gap’s Intermix brand was hailed as the first in its portfolio to make the trip to the cloud, but other passengers aren’t far behind."
retail  e-commerce  and  the  omni-channel  oow17 
october 2017 by jonerp
“Customer experience is only as good as your weakest link” – talking retail with SAP Hybris - by @jonerp
"Customer experience is easily broken. But will AI, voice and bots make a difference? Not if we take a "tools will save us" mentality, says Bernard Chung of SAP Hybris."
crm  and  customer  experience  e-commerce  identity  retail  the  omni-channel 
october 2017 by jonerp
PepsiCo fizzes with digital to support “brilliant disruption” - by @whostu
"Disruption isn't a bad thing, suggests PepsiCo CEO Indra Nooyi, as the CPG giant gets serious about e-commerce."
digital  and  content  marketing  e-commerce  retail  the  omni-channel 
october 2017 by jonerp
Busting through the retail AI hype with Salesforce’s Rob Garf – at Shop.org ’17 - by @jonerp
"In search of retail intelligence, I cornered Rob Garf of Salesforce. We examined the dilemma of known and unknown visitors, and what Salesforce is doing about retail AI with Einstein."
retail  e-commerce  and  the  omni-channel 
october 2017 by jonerp
NetSuite’s Andy Lloyd on overcoming omni-channel blues, downplaying AI, and yes – Oracle - by @jonerp
"At Shop.org 2017, NetSuite's Commerce chief took a stance against AI hyperbole. We also got into the modern back office as antidote to the omni-channel blues. Bonus: an Oracle update."
e-commerce  retail  and  the  omni-channel 
october 2017 by jonerp
Winning customer trust in China – an e-commerce story from Revolve and Lime Crime - by @jonerp
"During a Chinese e-commerce workshop at Shop.org 2017, I got a firsthand view of an e-commerce launch in China. The story told by Revolve and Lime Crime has lessons that go well beyond China."
analytics  planning  and  data  analysis  digital  content  marketing  e-commerce  retail  the  omni-channel  use  cases 
september 2017 by jonerp
Shop.org live – how Carhartt turns visitors into customers with user-generated content - by @jonerp
"No brand would object to generating more user-generated content - but it's not that easy. At Shop.org 2017, Carhartt shared how they upped their UGC game, and why it matters."
"No  brand  would  object  to  generating  more  user-generated  content  -  but  it's  not  that  easy.  At  Shop.org  2017  Carhartt  shared  how  they  upped  their  UGC  game  and  why  it  matters.content  marketing  e-commerce  retail  the  omni-channel  use  cases 
september 2017 by jonerp
London’s Uber ban – turning the city’s back on innovation and the ‘gig economy’? - by @whostu
"Uber is banned from the streets of London. What does this say about the UK capital's pre-Brexit attitude to innovation and the role of the 'gig economy' at a time when it's trying to attract tech inward investment?"
customer  service  management  e-commerce  future  of  work  regulation 
september 2017 by jonerp
Barnes & Noble loves its stores, but can’t turn the page on the omni-shambles - by @whostu
"arnes & Noble has never lost its love for its stores, but the problems for new CEO Demos Parneros remain the same omni-shambles that we've seen for the past few years."
retail  e-commerce  and  the  omni-channel 
september 2017 by jonerp
Amazon and Whole Foods – what happens once the honeymoon is over?
"Amazon’s purchase of Whole Foods has the potential to shake up the US retail industry. But to get it right, the ecommerce giant needs to ensure it doesn’t throw the customer experience baby out with the cultural bathwater."
retail  e-commerce  and  the  omni-channel 
august 2017 by jonerp
Ocado put robots in its warehouse. Here’s what happened next - by @philww
"When Ocado put robots in its warehouse, it was the culmination of a 17-year journey to digitally transform the retail grocery industry. Here's the outcome."
digital  transformation  -  frictionless  enterprise  infrastructure  retail  e-commerce  and  the  omni-channel  use  cases 
august 2017 by jonerp
Salesforce and the Third Chapter – on towards $20 billion, says Benioff - by @whostu
"Onwards to $20 billion run rate, says Salesforce CEO Marc Benioff and the start of Chapter Three of the enterprise cloud firm's growth story. "
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  digital  content  marketing  iot  robotics  ai  retail  e-commerce  the  omni-channel 
august 2017 by jonerp
Enterprise hits and misses – retail storefronts and AI optimists fight back - by @jonerp
"This week - a retail pulse check shows storefronts are fighting back by re-inventing. AI and jobs optimists bolster their case while Elon Musk fires flares. And: some very whiffy awards."
e-commerce  hits  and  misses  iot  robotics  ai  retail  the  omni-channel 
august 2017 by jonerp
Foot Locker braces for a digital marathon, not a sprint - by @whostu
"Sneaker retailer Foot Locker is turning to digital to keep up with more fickle customers, but can it keep up the pace to reach the finish line?"
retail  e-commerce  and  the  omni-channel 
august 2017 by jonerp
GAP’s Rodney Dangerfield moment – just can’t get no digital respect! - by @whostu
"What's an online retailer got to do to get some respect these days? GAP CEO Art Peck feels the recognition isn't there that his firm deserves."
retail  e-commerce  and  the  omni-channel 
august 2017 by jonerp
Walmart shores up e-commerce grocery defences as Amazon threat grows - by @whostu
"Amazon is buying Whole Foods, a gambit that could put more pressure on Walmart's dependence on grocery revenue. Just as well e-commerce growth is still healthy then."
retail  e-commerce  and  the  omni-channel 
august 2017 by jonerp
The retail challenge – getting over Amazon envy and learning to love the stores again - by @whostu
"Not long ago, the overwhelming desire in retail was to prove you could be as Amazon as Amazon. Now it's about bringing legacy physical assets into play alongside the digital ambitions."
retail  e-commerce  and  the  omni-channel 
august 2017 by jonerp
JC Penney sinks to all-time low despite omni-channel claims of success - by @whostu
"JC Penney's articulated a strong omni-channel argument, but Wall Street's not convinced, sending the stock price to a new low."
retail  e-commerce  and  the  omni-channel 
august 2017 by jonerp
Adidas aims to boost digital revenues from €1bn to €4bn by 2020
"The German sportswear brand is seeing a huge shift in demand for where its customers want to buy Adidas goods, with more moving online."
e-commerce  retail  and  the  omni-channel 
august 2017 by jonerp
Pandora skips to the next track as advertising revenue growth becomes focus -by @whostu
"Pandora is to focus less on premium subscriber growth and more on growing advertising opportunities from its larger free service user base. Changed priorities ahead."
cloud  platforms  -  infrastructure  and  architecture  e-commerce  mobile  user  experience 
august 2017 by jonerp
Amazon profits plummet on soaring expenses, but AWS is winning customers - by @whostu
"You gotta invest to expand. A mantra that finds favour at Amazon, but less so it seems with Wall Street..."
cloud  platforms  -  infrastructure  and  architecture  digital  government  public  services  retail  e-commerce  the  omni-channel 
july 2017 by jonerp
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