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jonerp : ecommerce   9

Customer experience disconnect is putting businesses at risk
"Research from Dimension Data shows that 70% of respondents said customer experience is not represented at board level. The research indicates that lower-level management or multiple managers often assuming responsibility. Furthermore, only 17% said their organisation takes a fully integrated, centralised approach to user experience."
erp  latest  news  ai  analytics  artificial  intelligence  customer  experience  cx  digital  integration  ecommerce  retail  user  visualsoft 
january 2019 by jonerp
Predicting The Future Of Digital Marketplaces
"Competitive differentiation, buyer retention, buyer acquisition, and social media engagement and the four most common customer-facing challenges marketplaces face today. 39% of marketing execs say that differentiating from competitors is the greatest challenge, followed by buyer retention (32%), buyer acquisition (29%) and effective social media campaigns (29%) Further validation that today’s digital marketplaces are enabling greater digital transformation through personalization is found in just 22% of respondents said customer experience is a challenge."
business  featured  posts  technology  software  trends  &  concepts  altimeter  group  byline=louis  columbus  digital  marketplaces  ecommerce  forrester  google  cloud  platform  kahuna 
november 2018 by jonerp
Adobe could be the next $10 billion software company
"Even while it was announcing its revenue, rival Salesforce was meeting with Marketing Cloud customers in Chicago at the Salesforce Connections conference, a move that presented an interesting juxtaposition between the two competitors. Both have a similar approach to the marketing side, while Salesforce concentrates on the customer including CRM and service components. Adobe differentiates itself with content, which shows up on the balance sheet as the majority of its revenue."
cloud  earnings  ecommerce  enterprise  adobe  customer  experience  management  marketing  subscription  model 
june 2018 by jonerp
Retails last resort? Extreme Personalization. - by @sameerpatel
"
91% of us unsubscribe from emails (Salesforce)
44% of direct mail is never opened (NewsCred)
60% of us opt out of mobile push notifications (Kahuna)
Over $280 billion is abandoned in digital shopping carts, every year (Google)

Round 3, in the form of Extreme Personalization, is now upon us..."
artificial  intelligence  ecommerce  and  retail  kahuna  machine  learning  management  ai 
august 2017 by jonerp
Why Macy’s Struggles Expose a Deeper Crisis in B2C Marketing Automation - by @sameerpatel
"Clearly, maintaining a fragmented view of the customer across a growing set of channels will not suffice. Nor will it be OK to not be able to engage consumers at exactly the right touch point, at the right time. In 2017, marketers will need to look for true cross-channel solutions that can provide a single profile of the consumer and can respect the pace at which the consumer wants to traverse the purchase journey, engaging him on just the right channel with the right message and at the right time."
artificial  intelligence  digital  transformation  b2c  ecommerce  marketing  retail 
january 2017 by jonerp
Integrating the Commerce Experience: Salesforce to Acquire Demandware - by @mfauscette
"To compare the platforms from SAP, Oracle and Demandware then, you can see on the Grid the relative positions. While SAP Hybris and Oracle have a higher MP score, which shouldn’t be surprising, Demandware, the smaller company by itself, has higher satisfaction overall. If you compare the 3 products in the “compare” view you can see the overall star rating and the 7 satisfaction metrics like this."
acquisition  analysis  oracle  salesforce.com  sap  software  technology  commerce  demandware  digital  ecommerce 
june 2016 by jonerp
Top 10 Quotes from NetSuite’s SuiteWorld 2016 - by @erp_cindyjutras
"“Customization is not a dirty word at NetSuite.”

The caveat to this is obviously… as long as you can upgrade. NetSuite customers are all running the same code, yet all are a little different. One of the unique features of NetSuite’s platform (unique for a SaaS-only solution anyway) is the ability to make even complex changes to the data model with no negative impact."
erp  acs  606  business  process  automation  cindy  jutras  cloud  ecommerce  fms  ifrs  15  mint  mobile  netsuite  saas 
june 2016 by jonerp
New Group at Infor Helps Customers Navigate Digital Disruption - by @erp_cindyjutras
"Infor is now taking this a step further and spinning out a new group from Hook & Loop. It’s called H&L Digital and its proclaimed mission is to create “Differentiation through personalized digital experiences at scale that help enterprises outpace digital disruption and unlock digital growth opportunities.” That’s a mouthful that exposes Hook & Loop’s “agency” lineage."
erp  cindy  jutras  cloud  creative  agency  digital  disruption  economy  ecommerce  hook  and  loop  infor  mint  smb 
april 2016 by jonerp
Transforming Consumer Value Chains: Navigating The Power Shift to the Shopper - by @lcecere #walmart #scm
Last week, Wal-Mart announced the closing of 269 stores and the layoffs of 10,000 employees. In addition, Macy’s announced the closure of 36 stores and K-Mart followed suite with announcements of 27 store closings. For December 2015, retail sales were the lowest since 2009. What does this mean? I think three things...."
big  data  supply  chains  customer-centric  chain  excellence  insights  community  leadership  consumer  products  ecommerce  retail  the  each 
january 2016 by jonerp

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