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Urgency and the Buying Process - by @barnes_hank
"There are 4 categories of urgency that come to mind for me–in order of opportunity value for a provider being legitimately considered.

Buyer Acknowledged Urgency – This is a situation where they buyer understands and is committed to change. I spoke to one company in the recent past who made a decision to purchase an employee performance management system in 4 days! How/Why? Because their board mandated that a system be in place by the start of the new year. If not, the repercussions would be significant. These are often the source of “bluebirds” and your best approach, once you know the customer has this urgency, is to make it as easy as possible for them to buy. And quickly."
go-to-market  buying  cycle  customer  experience  marketing  effectiveness  messaging  sales  urgency 
5 hours ago by jonerp
How content became the crowning digital disruptor achievement for Netflix - by @whostu
"Netflix has disrupted the broadcast TV industry and now has its sights on the movie business. Chief Content Officer Ted Sarandos talks through the challenges ahead."
content  marketing  digital  and  enterprise  in  the  real  world  user  experience 
4 days ago by jonerp
Enterprise hits and misses – Black Friday gets a retail assessment, B2B buyers face a dichotomy - by @jonerpy
"This week: Black Friday and Cyber Monday are in the books - we glean insights from the chaos. Plus: B2B buyers face a dichotomy - why technology buying remains a conundrum. Your whiffs include Twitter potshots, breaches, and an unfair/hilarious video about Millennials."
crm  and  customer  experience  hits  misses  retail  e-commerce  the  omni-channel 
13 days ago by jonerp
ServiceNow CMO – ‘We aren’t a cloud system of record, we’re a cloud system of action’ - by @derek_dupreez
"Cloud vendor ServiceNow has historically struggled to define itself in a market where HR, CRM and ERP rule - but that’s changing."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  it  service  management  the  new  professional  as  a 
21 days ago by jonerp
How much can you really trust user-generated content? - by @bmosherzinck
"User-generated content that advocates for brands is all the rage. But how willing are consumers to do it? And are we on a slippery branded slope? We analyze examples and data from SproutSocial."
content  marketing  digital  and  user  experience 
24 days ago by jonerp
Embedding apps in Quip is huge for Salesforce – here’s why - by @philww
"In a video interview at Dreamforce, I explain why embedding apps in Quip advances Salesforce in enterprise collaboration and conversational computing."
collaboration  sharing  and  digital  productivity  crm  customer  experience  frictionless  enterprise 
4 weeks ago by jonerp
Digital transformation may be overhyped, but so is business as usual – with Brian Solis - by @jonerp
"I usually dread the next digital transformation report to land in my inbox. But it's different when I hear from Brian Solis of Altimeter Group. Here's our latest back and forth - with some surprising data to chew on."
crm  and  customer  experience  digital  transformation  -  frictionless  enterprise 
5 weeks ago by jonerp
The Power of (Product) Moments - by @barnes_hank
"Wow experiences are scalable when they are ingrained in the product and service design. Rather than being random acts of “wow”, they become fundamental to the delivery. Since they are designed in the product they may not be totally unexpected, but they’ll still be appreciated."
go-to-market  customer  experience  cx  design  thinking  effortless  moments  of  truth  product  service 
5 weeks ago by jonerp
Dreamforce 2017 – a black swan puzzle to be decoded - by @denispombriant
"Attempting to predict the thrust of Dreamforce 2017 means understanding the mind of Marc Benioff and the black swan that is Salesforce. Here's one attempt."
cloud  platforms  -  infrastructure  and  architecture  collaboration  sharing  digital  productivity  crm  customer  experience  event  reports 
6 weeks ago by jonerp
Enterprise hits and misses – conversational UIs vs vendor lock-in, algorithms vs privacy - by @jonerp
"This week - can conversational UIs smash walled gardens? Or will they lead to a new phase of vendor lock-in? Plus: Google and Facebook and their algorithmic foraging. And, of course, your whiffs."
hits  and  misses  mobile  user  experience  ux  application  design 
6 weeks ago by jonerp
Conversational UI and the walled gardens of mobile and social - by @philww
"Conversational UI cuts across the walled gardens of mobile and social to restore an open Web, but risks new vendor lock-in to restrict customer choice."
machine  intelligence  and  ai  user  experience 
7 weeks ago by jonerp
Not just bubble wrap – Sealed Air aims to sell knowledge with SAP Hybris - by @derek_dupreez
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Not just bubble wrap – Sealed Air aims to sell knowledge with SAP Hybris Derek du Preez
4:21am
Not just bubble wrap – Sealed Air aims to sell knowledge with SAP Hybris
Today, October 18th 4:21am
· Derek du Preez
· cloud platforms - infrastructure and architecture
crm and customer experience
digital enterprise in the real world
e-commerce
retail e-commerce and the omni-channel
use cases

Naveen Kandasami, global IT executive director at Sealed Air, explains how the company is standardising and transforming with SAP Hybris."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  digital  enterprise  in  the  real  world  e-commerce  retail  omni-channel  use  cases 
7 weeks ago by jonerp
“Customer experience is only as good as your weakest link” – talking retail with SAP Hybris - by @jonerp
"Customer experience is easily broken. But will AI, voice and bots make a difference? Not if we take a "tools will save us" mentality, says Bernard Chung of SAP Hybris."
crm  and  customer  experience  e-commerce  identity  retail  the  omni-channel 
8 weeks ago by jonerp
Two takes on conversational computing and the limits of AI - by @philww
"Visits to conversational computing vendors Tact and Apttus highlighted five lessons on the limits of AI and how to overcome them in B2B enterprise applications."
crm  and  customer  experience  machine  intelligence  ai  productivity 
8 weeks ago by jonerp
OOW17 – Larry with nuance, contextualizing Oracle OpenWorld’s key messaging - by @denispombriant
"Larry Ellison’s recent Oracle OpenWorld performance must be viewed in the context of a longer history in which he was for cloud computing before he was against it. And before he knew it."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  digital  transformation  frictionless  enterprise  oow17 
9 weeks ago by jonerp
Claim you listen to customers? Then do a live feedback session at your next enterprise event - by @jonerp
""We listen to our customers." Yeah? So why not put on a live customer feedback session in front of your entire event. Here's some lessons from how Domo pulled it off."
analytics  planning  and  data  analysis  crm  customer  experience  service  management 
9 weeks ago by jonerp
OOW17 – A conversation with Steve Miranda on SaaS progress and the pragmatism of Oracle’s vision - by @dahowlett #oow17
"Oracle is taking its ERP customers on a fresh journey that includes IoT and machine learning as the guides. Does it make sense? We think so."|
cloud  erp  financials  and  supply  chain  crm  customer  experience  infrastructure  productivity  talent  management  user  oow17 
10 weeks ago by jonerp
Microsoft Ignite – use case citations support the product pitches - by @whostu
"gital government and public services
iot robotics and ai

Use case exemplars were the order of the day to support the inevitable product pitches from various Microsoft execs at Ignite 17."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  digital  enterprise  in  the  real  world  government  public  services  iot  robotics  ai 
10 weeks ago by jonerp
Letting Your Customers Tell Your Story - by @barnes_hank
"But, when validation of service comes from your customers, it is immediately more credible. The volume of stories in the Mimecast piece is impressive. They had many many customers who were willing to invest their time to create stories about their experience. And the only thing Mimecast had to do was basic editing and layout."
go-to-market  advocacy  marketing  case  studies  customer  experience  service  validation  hpe  mimecast 
11 weeks ago by jonerp
Oracle’s cloud revenues soar for Q1 FY2018 as “self-driving database” waits in the wings - by @whostu
"Cloud revenues up 51% year-on-year, but Wall Street is cool on lower-than-expected second quarter outlook. But first, OpenWorld and self-driving databases."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  digital  content  marketing  government  public  services  iot  robotics  ai 
12 weeks ago by jonerp
Oracle confident ahead of earnings, changes executive compensation plan – software buyers take note - by @dahowlett
"Oracle has radically changed its key executive compensation plan. This matters as do the goals and targets it is setting for itself."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  hcm  the  digital  future  of  work  earnings  reports 
12 weeks ago by jonerp
Monday’s Musings: Part 1 of 4 – What Top CMO’s Care About (Demand Gen Persona) - by @rwang0
"These top CMO’s have coalesced around these seven concerns:

Dealing with convergence of marketing ops and sales ops. As new business models emerge and B2B and B2C models converge to P2P approaches, the traditional functional fiefdoms of marketing and sales seem quite antiquated. Organizations must decide if inside sales should belong in marketing or customer success reside with sales. This convergence and orchestration creates havoc on traditional structures but ultimately provide a customer centric approach."
2017  apps  strategy  cdo  chief  marketing  officer  cmo  constellation  research  content  context  customer  engagement  experience  management  cx  cxm 
august 2017 by jonerp
Okta API strategy aims to bridge gap between customer experience and security - by @derek_dupreez
"The cloud identity management vendor kicked off its annual customer event in Las Vegas today with a number of announcements that expand the Okta platform."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  governing  identity  privacy  security 
august 2017 by jonerp
Hoping for social media shares isn’t a content distribution plan - by @jonerp
"A new podcast deconstructing social media as a content platform caught my ear. Here's why I think it matters to B2B - and how distribution and attention connect."
content  marketing  digital  and  user  experience 
august 2017 by jonerp
Salesforce and the Third Chapter – on towards $20 billion, says Benioff - by @whostu
"Onwards to $20 billion run rate, says Salesforce CEO Marc Benioff and the start of Chapter Three of the enterprise cloud firm's growth story. "
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  digital  content  marketing  iot  robotics  ai  retail  e-commerce  the  omni-channel 
august 2017 by jonerp
Video is disrupting B2B content platforms, and the bots are next, says ViewLift - by @jonerp
"Content platforms are changing fast. ViewLift's CTO tells me about why video is surging, and how partner Incedo keeps them on top of Alexa - and the AI bots to come."
analytics  planning  and  data  analysis  content  marketing  digital  user  experience  media 
august 2017 by jonerp
Enterprise UX personas – on strategic models and design mistakes - by @jonerp
"The value of personas in enterprise UX remains a subject of debate. At Enterprise UX 2017, Robert Reimann explained the problem with personas, and why enterprise UX needs strategic models."
user  experience  ux  and  application  design 
august 2017 by jonerp
Asking Your Customers For Help - by @barnes_hank
"Here’s a sample list of things you can ask your customers (btw, if you have a customer community–for service or advocacy–this can be really easy, but it’s not that hard without one):

Where do you go looking for information?
What influencers do you trust? Which ones don’t you trust as highly?
How hard is it to find information you need on our Web site?
What do you think of our new collateral?
What steps do you follow to make a purchase?
When do you start preparing the business case to justify extending a subscription service?
What slows down your buying efforts the most?"
go-to-market  buying  cycle  customer  experience  influencers  insight  research 
august 2017 by jonerp
Jury’s Inn for the win – maybe surveys aren’t so terrible after all - by @jonerp
"Yeah, I still detest surveys. But Jury's Inn gave my skepticism a welcome jolt, leaving me to find another chip for my shoulder. Here's how they did it."
crm  and  customer  experience  productivity  user 
august 2017 by jonerp
Rethinking ERP buyers, from cloud ERP to vendor selection – with Gabriel Gheorghiu - by @jonerp
"What better way to debate a new ERP buyer report than with the author itself? That's exactly what I did with a new SelectHub report written by analyst Gabriel Gheorghiu. There are several surprises we must consider."
cloud  erp  financials  and  supply  chain  crm  customer  experience  digital  skills  training  professional  services 
august 2017 by jonerp
Pandora skips to the next track as advertising revenue growth becomes focus -by @whostu
"Pandora is to focus less on premium subscriber growth and more on growing advertising opportunities from its larger free service user base. Changed priorities ahead."
cloud  platforms  -  infrastructure  and  architecture  e-commerce  mobile  user  experience 
august 2017 by jonerp
Why does the informed buyer ignore marketers? – A new dialogue -by @jonerp
"My last piece on informed buyers ruffled a feather or two. Still, B2B buyers need more than over-branded and tone deaf content. Here's a fresh response and dialogue."
content  marketing  crm  and  customer  experience  digital 
july 2017 by jonerp
Building subscription relationships that work in a #XaaS world - by @philww
"Subscription relationships are key to success in a XaaS world but it's not just a matter of repackaging an existing product with services for a monthly fee."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  digital  transformation  frictionless  enterprise  future  of  work 
july 2017 by jonerp
Adobe Target gets more personalized thanks to AI - by @bmosherzinck
"Personalization is a tough nut to crack. Today, Adobe announced enhancements to Adobe Target, including AI, intending to take personalization forward. Barb Mosher Zinck shares her views."
crm  and  customer  experience  digital  content  marketing 
july 2017 by jonerp
Retention, Growth and CX Expectations - by @barnes_hank
"But is there an answer–something that you can do with accounts to drive growth without sacrificing retention. There is. It is helping customers improve. How do you do that? You provide unique perspectives that can help their business be ore efficient or effective. You provide depth to those perspectives by outlining how those actions can be taken. And you focus on the impact, the ROI, of those efforts."
future  of  sales  go-to-market  customer  experience  improvement  cx  growth  retention 
july 2017 by jonerp
The B2B buyer’s journey – what we’ve learned, and what we’re missing - by @jonerp
"New ideas have advanced the conversation about the B2B buyer and the so-called buyer's journey, but something's still missing."
content  marketing  crm  and  customer  experience  digital 
july 2017 by jonerp
A CxO’s practical guide to surviving the as-a-service revolution - by @philww
"Are you ready for the shift to services? Find out when you read and respond to this CXO's practical guide to surviving the as-a-service revolution."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  digital  transformation  frictionless  enterprise  professional  services 
july 2017 by jonerp
Why SAP’s design approach is central to its Leonardo ambitions – with Sam Yen - by @jonerp
"Design methods are inseparable from SAP 's Leonardo ambitions. At Enterprise UX 2017, SAP's Sam Yen gave me his take on Leonardo, and why design will be integral to these emerging tech projects."
iot  robotics  and  ai  user  experience  ux  application  design 
july 2017 by jonerp
Scoot over DevOps, make room for DesignOps - by @jonerp
"Heard enough about DevOps? Fancy some DesignOps? The term doesn't matter - but operationalizing design does. Here's what I learned from Capital One's Kristin Skinner."
digital  enterprise  in  the  real  world  use  cases  user  experience  ux  and  application  design 
june 2017 by jonerp
Accenture passes 50% in its shift to ‘The New’ - by @whostu
"Accenture is now 50% transitioned to The New of cloud and digital services. But the Trump administration's failure to deliver on public sector reform is taking a toll."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  devops  nosql  the  open  source  stack  digital  content  marketing  government  public  services  iot  robotics  ai  outsourcing 
june 2017 by jonerp
Oracle hits record $200 billion market value as cloud revenues soar - by @whostu
"Some sabre-rattling at Salesforce and a strong use case in AT&T - Oracle's cloud fortunes impress Wall Street."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  digital  government  public  services 
june 2017 by jonerp
Five ways FinancialForce is changing under CEO Tod Nielsen - by @philww #ffcom17
"Five ways Salesforce-native cloud ERP vendor FinancialForce is changing its strategy under recently installed CEO Tod Nielsen"
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  hcm  the  digital  future  of  work 
june 2017 by jonerp
Design for strategy, not features – structuring UX design teams around customer experiences - by @jonerp
"Designing for strategic impact sounds good. Designing for customer experience - even better. But how? At Enterprise UX 2017, Peter Merholz got realistic with some practical ways of structuring design teams."
digital  transformation  -  frictionless  enterprise  user  experience  ux  and  application  design 
june 2017 by jonerp
Can we get beyond incremental innovation with design? – Enterprise UX views with Sam Yen - by @jonerp
"Design as a way to transform the enterprise? It's a heady concept, one that got plenty of play at Enterprise UX 2017. My chat with Sam Yen of SAP explains the reasoning - and raises new questions."
digital  transformation  -  frictionless  enterprise  user  experience  ux  and  application  design 
june 2017 by jonerp
Yahoo! RIP. Mayer out as Verizon puts a dot com pioneer out of its misery - by @whostu
"It's over. Dot com pioneer Yahoo! is no more and CEO Marissa Mayer's announced her last in a long line of turnaround plans. Now, who takes the Oath?"
collaboration  sharing  and  digital  productivity  crm  customer  experience  content  marketing 
june 2017 by jonerp
To have or not to have a CMO - by @bmosherzinck
"Is it time to shake up marketing? Jared Blank of Bluecore says yes. Should the CMO report to a CDO of some flavor - a chief officer that heads up the digital experience? Barb Mosher Zinck looks at the reasoning behind a marketing department rethink. Her take involves the tricky balance of data and storytelling."
analytics  planning  and  data  analysis  crm  customer  experience  digital  content  marketing 
june 2017 by jonerp
Shell Downstream CIO – ‘IT needs to add to the bottom line if it wants a seat at the table’ - by @derek_dupreez
"Craig Walker, Shell Downstream CIO, explains how he had to adjust how his IT department thought about projects - with the bottom line front of mind."
crm  and  customer  experience  use  cases 
may 2017 by jonerp
MuleSoft points at the online consumer context – feel disconnected, they will walk away
"Online consumers want to trade when they want to trade, using what they want to use to do it, and they expect businesses to have their systems sufficiently glued together to make this happen."
crm  and  customer  experience  frictionless  enterprise 
may 2017 by jonerp
Salesforce, according to Marc Benioff - by @whostu
"After turning in another stellar quarter, Salesforce CEO Marc Benioff on the highlights - in his own words."
crm  and  customer  experience  digital  government  public  services  iot  robotics  ai 
may 2017 by jonerp
Tableau subscription pricing – a proxy for software acquisition - by @dahowlett
"Tableau's switch to subscription model provides an rare insight into what this could mean for buyers. This story exposes some of the immediate issues."
analytics  planning  and  data  analysis  user  experience 
may 2017 by jonerp
A survivor’s guide to omni-channel retail disruption from Starbucks management - by @whostu
"Starbucks was a early starter when it came to recognising the need to adapt to the oncoming digital disruption of retail. CEO Kevin Johnson and Chairman Howard Schultz have some tips for those now struggling with the same issue."
crm  and  customer  experience  mobile  retail  e-commerce  the  omni-channel 
may 2017 by jonerp
The fast, comprehensive SuiteWorld 17 recap - by @brianssommer
"SuiteWorld 17 was more than a transition show for NetSuite. The company, many times lightheartedly, sought to allay customers or prospects concerns re: the future of the company, its people or its products. They did that very well."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  hcm  the  digital  future  of  work  internet  things  retail  e-commerce  omni-channel 
may 2017 by jonerp
#SuiteWorld17 – an emphasis on customers - by @dahowlett
"SuiteWorld 17 has come and gone but this year, we found eight customer stories that are worth the reading along with three others that capture the essence of the strategies Oracle NetSuite is deploying."
cloud  erp  financials  and  supply  chain  crm  customer  experience  hr  admin  payroll  use  cases  event  reports 
may 2017 by jonerp
McDonald’s new secret sauce – you want digital with that? - by @whostu
"Digitally-enabled ordering and delivery is the future for the McDonald's Experience of the Future, says CEO Steve Easterbrook, including an expanding alliance with Uber."
crm  and  customer  experience  mobile  retail  e-commerce  the  omni-channel  social  user 
april 2017 by jonerp
SAP S/4HANA – the Q1 FY2017 update and glimpse at SAPPHIRENow 2017 - by @dahowlett
"SAP S/4 HANA is maturing rapidly and according to the company is on the cusp of broad based adoption. The customer count on S/4 is still relatively small but the promise of acceleration is there."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  productivity  spend  management  event  reports 
april 2017 by jonerp
Trainwreck – the danger of upending net neutrality - by @denispombriant
"Net neutrality is a central pillar of Internet freedom that has come under attack - again. Efforts to rollback hard won rights cannot and should not be ignored because any attempt to mobilize monopoly power affects everyone."
crm  and  customer  experience 
april 2017 by jonerp
Oracle’s PaaS/IaaS progress – becoming real - by @brianssommer
"Are Oracle's IaaS and PaaS solutions real? Here’s what Brian Sommer learned at a recent analyst event centered on just such a question. The reality seems to be a lot of progress, but with some lingering concerns."
cloud  platforms  -  infrastructure  and  architecture  digital  government  public  services  user  experience 
april 2017 by jonerp
GE fronts $11m for Zinc to stay in touch with deskless workers - by @philww
"GE Ventures leads an $11m investment in enterprise messaging app Zinc, which keeps deskless workers in touch while they're on the move."
collaboration  sharing  and  digital  productivity  mobile  user  experience 
april 2017 by jonerp
Sorry’s not such a hard word when your share price is in freefall – more comms lessons for United - by @whostu
"United's CEO has been promising to think again about the airline's 're-accomodating' policies as the PR nightmare continues."
crm  and  customer  experience  social 
april 2017 by jonerp
The path to integrating intelligence throughout the martech stack - by @bmosherzinck
"Marketing and AI are going to get a heavy does of hype this year. But Barb Mosher Zinck does see some progress. Turns out that machine learning can help with of the most vexing martech problems: lead attribution. A more interesting play is coming: look out for the "integrated intelligence layer."
analytics  planning  and  data  analysis  crm  customer  experience  digital  content  marketing  iot  robotics  ai  machine  intelligence 
april 2017 by jonerp
United’s social media nightmare leaves Delta CEO to defend airline overbooking - by @whostu
"Delta had some good news to talk about yesterday, but as United's self-inflicted PR disaster continues to cause its share price to lose altitude, there's really only one topic of conversation."
crm  and  customer  experience  digital  content  marketing 
april 2017 by jonerp
Enterprise hits and misses – collaboration ferments digital, United breaks PR - by @joenerp
"In this edition: fresh customer stories fuse collaboration and digital change. Plus: Customer engagement faces off against United's continued disservice. Bi-modal IT gets a different kind of spanking, and H-1 Visa changes force a skills rethink. And yeah - whiffs-a-plenty."
collaboration  sharing  and  digital  productivity  crm  customer  experience  hits  misses 
april 2017 by jonerp
Don’t design for average, design for inclusion – Mike Miles’ four pillars of inclusive design - by @jonerp
"One highlight from our local NERD Summit was a well-thought presentation on inclusive design. Here's the takeaways, including presenter Mike Miles' Four Pillars of Inclusive Design. I also bring up one big gotcha not mentioned."
digital  skills  and  training  diversity  mobile  user  experience  ux  application  design 
april 2017 by jonerp
SAP Digital Customer Insight and beyond – SAP’s data as a service plans unfold - by @rhirsch
"Drawing on meetings and online inquiries, Dick Hirsch dons the investigator hat again to pursue SAP's data as a service moves in Digital Customer Insight and beyond. In the process, he makes a discovery: a new internal startup called SAP Business Data Network that reveals some of SAP's data as a service intentions, and how they compare with other companies such as Uber."
crm  and  customer  experience  internet  of  things  iot  robotics  ai 
april 2017 by jonerp
All hail the new Sage as Sage Summit UK swings into town - by @dahowlett
"Sage Summit 2017 was a refreshing affair that demonstrated a 'new' Sage that has been conspicuously missing in the past. There's an awful lot to do but progress is good and customers should be encouraged."
cloud  erp  financials  and  supply  chain  crm  customer  experience  hcm  the  digital  future  of  work  spend  management 
april 2017 by jonerp
Digital ad scandals and ad blockers are undermining online ads – what next? - by @jonerp
"Scandals and uncertainty have rocked the online ad industry, raising questions for advertisers on value versus cost. Facebook and Google are hogging the growth, leaving publishers and their ad clients with uncertain futures. But what are the alternatives? And when will readers get fed up with invasive, ad-heavy UX? Yes, gory screen shots are included."
content  marketing  digital  and  mobile  user  experience  ux  application  design  media 
april 2017 by jonerp
A primer on the CRM blockchain - by @denispombriant
"While blockchain started its life as an enabler for cryptocurrencies, attention is now turning towards its application in security for CRM. Think that's pie in the sky? Read on."
crm  and  customer  experience  productivity 
march 2017 by jonerp
IaaS will lead our cloud advance, says Ellison as Oracle pleases Wall Street - by @whostu
"IaaS as Oracle's largest cloud market? Larry Ellison has Amazon in his sights as Oracle beats Wall Street expectations for its third quarter."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  digital  government  public  services  hcm  the  future  of  work 
march 2017 by jonerp
SAP Hybris and the push towards enterprise microservices – an analysis - by @rhirsch
"At the SAP Hybris event in Munich, SAP announced the SAP Hybris Revenue Cloud offering - the latest in a series of commercial microservices offerings. In this analysis, Dick Hirsch explains why microservices are becoming a factor for enterprise software vendors. He also breaks out several types of microservices, and the relevance of each."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience 
march 2017 by jonerp
Consumer privacy is a hot mess – enterprises can do better - by @jonerp
"A flurry of news stories have rendered data privacy all but obsolete. But it's a mistake to imply there is nothing we can do about it. Enterprises that get out in front on privacy can find a competitive edge."
crm  and  customer  experience  data  privacy  internet  of  things  user  ux  application  design 
march 2017 by jonerp
Retail review – omni-channel may be science fiction, but a single source of truth matters - by @jonerp
"In my NRF 2017 review, I buried the omni-channel. But that wasn't entirely fair. In this follow up, I share retail transformation views from two companies, Infor and CitiXsys. Their advice brings together practical next steps retailers can take. For the bold, there is a chance to get closer to the customer via in-store culture change - and retail data platforms."
crm  and  customer  experience  mobile  retail  e-commerce  the  omni-channel  user  ux  application  design 
march 2017 by jonerp
Watson, meet Einstein – a relatively elementary AI alliance - by @whostu
"Watson meets Einstein and the result is a non-aggression pact between IBM and Salesforce that could reap AI benefits for both."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  digital  government  public  services  machine  intelligence  ai 
march 2017 by jonerp
Evaluating tech skills needs for 2017 – analytics, security, and soft skills rule the day - by @jonerp
"Tech skills data is full of false promises and over-hyped salaries. But if you dig, you'll find important clues to emerging skills - and where enterprise projects are headed. Here's my opinionated review of 2017 tech skills projections."
analytics  planning  and  data  analysis  digital  skills  training  future  of  work  the  new  professional  it  as  a  service  user  experience 
march 2017 by jonerp
Quantifying social media value remains difficult – latest research - by @denispombriant
"Quantifying social media value, or rather its impact continues to prove elusive. But before everyone with skin in that game takes fright, it's time to rethink what social media actually achieves."
analytics  planning  and  data  analysis  crm  customer  experience  digital  content  marketing 
march 2017 by jonerp
Salesforce suffers from Wall Street jitters despite bumping up full year guidance - by @whostu
"Kalanick’s apology, also posted to Uber’s website, began, “By now I’m sure you’ve seen the video where I treated an Uber driver disrespectfully. To say that I am ashamed is an extreme understatement.”

The language then grew increasingly melancholy, with Kalanick stating that the incident “cannot be explained away.”
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  digital  content  marketing  machine  intelligence  ai 
march 2017 by jonerp
SAP UK v Diageo – an important ruling for customers with indirect access issues - by @dahowlett
"SAP has just won in its SAP UK v Diageo test case determining the right of software vendors to charge license fees to users on indirect access to SAP generated data."
collaboration  sharing  and  digital  productivity  crm  customer  experience 
february 2017 by jonerp
A peek behind the diginomica curtain. How we figure out #evilplans - by @dahowlett
"The core diginomica team just came off a retreat where we discussed a bunch of evilplans. How do we do that? Check out this behind the scenes look."
analytics  planning  and  data  analysis  crm  customer  experience 
february 2017 by jonerp
Oracle’s cloudy Spice Girls moment – tell us what you want, what you really, really want
"Oracle can talk tech-and-dirty if you want to, but now it seems it would rather take a more holistic, business goals approach to the whole subject of the cloud."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience 
february 2017 by jonerp
How NRF 2017 changed my thinking on retail trends – a semi-visual tour - by @jonerp
"I headed to the NRF retail extravaganza with burning questions about how retailers succeed in Amazon's shadow. Thanks to a slew of meetings and demos with startups, analysts, and assorted industry players, I got some answers. Here's a five point roundup, complete with graphics and videos."
analytics  planning  and  data  analysis  crm  customer  experience  e-commerce  retail  the  omni-channel  new  professional  it  as  a  service 
february 2017 by jonerp
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