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Ding dong, digital calling! Why the Avon Lady badly needs a modernizing makeover - by @whostu
"Once upon a time the Avon Lady was a business innovation. Those days are gone and the 130 year old cosmetics giant badly needs a modernizing digital makeover."
analytics  planning  and  data  analysis  crm  customer  experience  productivity  retail  e-commerce  the  omni-channel 
2 hours ago by jonerp
Pepsi lacks digital fizz in a disrupted retail sector - by @whostu
"Pepsi's not exactly tub-thumping its digital evangelism in the same way as Starbucks and McDonald's - and now is not the time for 'wait and see'."
analytics  planning  and  data  analysis  crm  customer  experience  digital  enterprise  in  the  real  world  retail  e-commerce  omni-channel  social 
2 days ago by jonerp
Digital media disruptions XX – Facebook elevates comments over shares + Alexa’s content future - by @jonerp
"In this edition – why Facebook's comments over shares News Feed change matters far beyond Facebook. How to tell the real influencers from the fakes, and: why brands should reckon with Alexa for content."
content  marketing  digital  and  iot  robotics  ai  user  experience  media 
10 days ago by jonerp
Built.io and Contentstack bring on the headless CMS experience - by @philww
"Built.io spinoff Contentstack provides a headless CMS to deliver adaptive content within a personalized, responsive and multi-channel digital experience."
crm  and  customer  experience  digital  content  marketing  ux  application  design 
12 days ago by jonerp
If we all hate adverts then why do we love Super Bowl adverts? - by @dahowlett
"Is it the end of the ad era? Some experts think so. This is an industry that needs reinvention."
analytics  planning  and  data  analysis  crm  customer  experience  advertising 
13 days ago by jonerp
Listen up! Why voice is calling loudest for digital transformation
"Dismiss voice-enabled business at your peril. There is much more going on behind the scenes if you keep an ear to the ground."
collaboration  sharing  and  digital  productivity  crm  customer  experience  future  of  work  iot  robotics  ai 
17 days ago by jonerp
Enterprise hits and misses – HR tech tries to get modern, while SAP gets Callidus - by @jonerp
"This week: HR tech tries to get modern, but gets trifurcated instead. And: the weak link in customer experience. SAP surprises and buy Callidus. Your whiffs include peacocks, banned by United."
crm  and  customer  experience  hcm  the  digital  future  of  work  hits  misses 
18 days ago by jonerp
IBM, SAP and more are making a new play for the middle office - by @philww
"After IBM invests in Apttus and SAP buys Callidus, enterprise middle office takes the limelight as an emerging intelligent automation market"
cloud  erp  financials  and  supply  chain  crm  customer  experience  frictionless  enterprise  machine  intelligence  ai  productivity 
19 days ago by jonerp
SAP Q4 FY2017 earnings – a call with Luka Mucic, CFO - by @dahowlett
"SAP didn't disappoint in its Q4 FY2017 numbers but then it didn't excite either. But there are still questions worth the asking. "
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  earnings  reports 
20 days ago by jonerp
SAP to acquire CallidusCloud, beefs out CX and LMS offerings - by @dahowlett
"SAP made a surprise acquisition in snagging CallidusCloud in a deal worth $2.4 billion. Here's my initial take."
crm  and  customer  experience  hcm  the  digital  future  of  work  productivity 
20 days ago by jonerp
Understanding the impact of Amazon Go innovations - by @dahowlett
"Amazon Go attracted plenty of attention but there is more than the superficial experience to contemplate."
analytics  planning  and  data  analysis  crm  customer  experience  frictionless  enterprise  retail  e-commerce  the  omni-channel 
23 days ago by jonerp
World Economic Forum 2018 – why trust has to be valued higher than growth in the 4IR - by @whostu
"If anything is more important than trust in your corporate values heirarchy, then you're in trouble. But what is trust? Important debate at the World Economic Forum."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  digital  government  public  services  future  of  work  iot  robotics  ai  regulation 
27 days ago by jonerp
Differentiation by platform – the Oracle and Salesforce approaches - by @denispombriant
"Salesforce and Oracle are emerging as leading competitive platform plays. Here is an outline of what it means."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience 
4 weeks ago by jonerp
NRF 2018 preview – retail demos will show if AI and augmented reality are ready for prime time - by @jonerp
"Not all retail demos are created equal. Here's a couple of recent faves that show how AI and augmented reality can make the retail experience better - and help retailers compete."
e-commerce  mobile  retail  and  the  omni-channel  user  experience 
5 weeks ago by jonerp
How to get a halfway decent tech news Flash Briefing from Alexa – tips for enterprise readers - by @jonerp
"Getting a semi-decent personalized tech briefing out of Amazon Alexa is a project. Here's an illustrated look at how I did mine - and how enterprise readers should approach it. Plenty of heachache-saving tips included."
mobile  user  experience  ux  and  application  design  media 
6 weeks ago by jonerp
Data capitalism, digital government and the empowered subscriber - by @philww
"Is our future bright or dark in an era of data capitalism? Digital government has a pivotal role in turning citizens into tomorrow's empowered subscribers."
crm  and  customer  experience  digital  government  public  services  transformation  -  frictionless  enterprise  identity  machine  intelligence  ai 
6 weeks ago by jonerp
The socially mediated addiction economy needs a reset - by @denispombriant
"Facebook led the way in facing a social media backlash in 2017. This year promises to be no better as people wake up to the impact of the addiction economy."
crm  and  customer  experience 
6 weeks ago by jonerp
Retail and AI in 2018 – can Reflektion help solve retail’s personalization challenges? - by @jonerp
"How real-time can personalization get? What does AI have to offer retailers? And is there a purchase conversion impact? Here's what I learned from Reflektion."
analytics  planning  and  data  analysis  crm  customer  experience  e-commerce  retail  the  omni-channel 
6 weeks ago by jonerp
GDPR – aggression, blame-shifting and obfuscation ahead?
"SugarCRM CEO Larry Augustin welcomes GDPR, but the side-effects may be grim, he says."
crm  and  customer  experience  data  privacy  digital  content  marketing  government  public  services  open  source  regulation 
7 weeks ago by jonerp
diginomica 2017 – the year according to Dennis - by @dahowlett
"2017 is almost at an end; 2018 is around the corner. In the second of our annual reviews of the highlights of the year, Dennis Howlett offers his personal picks of the best of diginomica 2017. Customer stories feature heavily."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  digital  enterprise  in  the  real  world  transformation  frictionless  governing  identity  privacy  security  hcm  future  of  work  iot  robotics  ai  retail  e-commerce  omni-channel  new  professional  it  as  a  service  ux  application  design  blockchain 
8 weeks ago by jonerp
Oracle hit as Wall Street’s greedy appetite for cloud cash isn’t sated - by @whostu
"Oracle handed in some strong quarterly numbers yesterday, but Wall Street sent the share price down as its appetite for cloud growth wasn't fed."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  digital  government  public  services  hcm  the  future  of  work 
9 weeks ago by jonerp
Urgency and the Buying Process - by @barnes_hank
"There are 4 categories of urgency that come to mind for me–in order of opportunity value for a provider being legitimately considered.

Buyer Acknowledged Urgency – This is a situation where they buyer understands and is committed to change. I spoke to one company in the recent past who made a decision to purchase an employee performance management system in 4 days! How/Why? Because their board mandated that a system be in place by the start of the new year. If not, the repercussions would be significant. These are often the source of “bluebirds” and your best approach, once you know the customer has this urgency, is to make it as easy as possible for them to buy. And quickly."
go-to-market  buying  cycle  customer  experience  marketing  effectiveness  messaging  sales  urgency 
9 weeks ago by jonerp
How content became the crowning digital disruptor achievement for Netflix - by @whostu
"Netflix has disrupted the broadcast TV industry and now has its sights on the movie business. Chief Content Officer Ted Sarandos talks through the challenges ahead."
content  marketing  digital  and  enterprise  in  the  real  world  user  experience 
10 weeks ago by jonerp
Enterprise hits and misses – Black Friday gets a retail assessment, B2B buyers face a dichotomy - by @jonerpy
"This week: Black Friday and Cyber Monday are in the books - we glean insights from the chaos. Plus: B2B buyers face a dichotomy - why technology buying remains a conundrum. Your whiffs include Twitter potshots, breaches, and an unfair/hilarious video about Millennials."
crm  and  customer  experience  hits  misses  retail  e-commerce  the  omni-channel 
11 weeks ago by jonerp
ServiceNow CMO – ‘We aren’t a cloud system of record, we’re a cloud system of action’ - by @derek_dupreez
"Cloud vendor ServiceNow has historically struggled to define itself in a market where HR, CRM and ERP rule - but that’s changing."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  it  service  management  the  new  professional  as  a 
november 2017 by jonerp
How much can you really trust user-generated content? - by @bmosherzinck
"User-generated content that advocates for brands is all the rage. But how willing are consumers to do it? And are we on a slippery branded slope? We analyze examples and data from SproutSocial."
content  marketing  digital  and  user  experience 
november 2017 by jonerp
Embedding apps in Quip is huge for Salesforce – here’s why - by @philww
"In a video interview at Dreamforce, I explain why embedding apps in Quip advances Salesforce in enterprise collaboration and conversational computing."
collaboration  sharing  and  digital  productivity  crm  customer  experience  frictionless  enterprise 
november 2017 by jonerp
Digital transformation may be overhyped, but so is business as usual – with Brian Solis - by @jonerp
"I usually dread the next digital transformation report to land in my inbox. But it's different when I hear from Brian Solis of Altimeter Group. Here's our latest back and forth - with some surprising data to chew on."
crm  and  customer  experience  digital  transformation  -  frictionless  enterprise 
november 2017 by jonerp
The Power of (Product) Moments - by @barnes_hank
"Wow experiences are scalable when they are ingrained in the product and service design. Rather than being random acts of “wow”, they become fundamental to the delivery. Since they are designed in the product they may not be totally unexpected, but they’ll still be appreciated."
go-to-market  customer  experience  cx  design  thinking  effortless  moments  of  truth  product  service 
november 2017 by jonerp
Dreamforce 2017 – a black swan puzzle to be decoded - by @denispombriant
"Attempting to predict the thrust of Dreamforce 2017 means understanding the mind of Marc Benioff and the black swan that is Salesforce. Here's one attempt."
cloud  platforms  -  infrastructure  and  architecture  collaboration  sharing  digital  productivity  crm  customer  experience  event  reports 
october 2017 by jonerp
Enterprise hits and misses – conversational UIs vs vendor lock-in, algorithms vs privacy - by @jonerp
"This week - can conversational UIs smash walled gardens? Or will they lead to a new phase of vendor lock-in? Plus: Google and Facebook and their algorithmic foraging. And, of course, your whiffs."
hits  and  misses  mobile  user  experience  ux  application  design 
october 2017 by jonerp
Conversational UI and the walled gardens of mobile and social - by @philww
"Conversational UI cuts across the walled gardens of mobile and social to restore an open Web, but risks new vendor lock-in to restrict customer choice."
machine  intelligence  and  ai  user  experience 
october 2017 by jonerp
Not just bubble wrap – Sealed Air aims to sell knowledge with SAP Hybris - by @derek_dupreez
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Not just bubble wrap – Sealed Air aims to sell knowledge with SAP Hybris Derek du Preez
4:21am
Not just bubble wrap – Sealed Air aims to sell knowledge with SAP Hybris
Today, October 18th 4:21am
· Derek du Preez
· cloud platforms - infrastructure and architecture
crm and customer experience
digital enterprise in the real world
e-commerce
retail e-commerce and the omni-channel
use cases

Naveen Kandasami, global IT executive director at Sealed Air, explains how the company is standardising and transforming with SAP Hybris."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  digital  enterprise  in  the  real  world  e-commerce  retail  omni-channel  use  cases 
october 2017 by jonerp
“Customer experience is only as good as your weakest link” – talking retail with SAP Hybris - by @jonerp
"Customer experience is easily broken. But will AI, voice and bots make a difference? Not if we take a "tools will save us" mentality, says Bernard Chung of SAP Hybris."
crm  and  customer  experience  e-commerce  identity  retail  the  omni-channel 
october 2017 by jonerp
Two takes on conversational computing and the limits of AI - by @philww
"Visits to conversational computing vendors Tact and Apttus highlighted five lessons on the limits of AI and how to overcome them in B2B enterprise applications."
crm  and  customer  experience  machine  intelligence  ai  productivity 
october 2017 by jonerp
OOW17 – Larry with nuance, contextualizing Oracle OpenWorld’s key messaging - by @denispombriant
"Larry Ellison’s recent Oracle OpenWorld performance must be viewed in the context of a longer history in which he was for cloud computing before he was against it. And before he knew it."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  digital  transformation  frictionless  enterprise  oow17 
october 2017 by jonerp
Claim you listen to customers? Then do a live feedback session at your next enterprise event - by @jonerp
""We listen to our customers." Yeah? So why not put on a live customer feedback session in front of your entire event. Here's some lessons from how Domo pulled it off."
analytics  planning  and  data  analysis  crm  customer  experience  service  management 
october 2017 by jonerp
OOW17 – A conversation with Steve Miranda on SaaS progress and the pragmatism of Oracle’s vision - by @dahowlett #oow17
"Oracle is taking its ERP customers on a fresh journey that includes IoT and machine learning as the guides. Does it make sense? We think so."|
cloud  erp  financials  and  supply  chain  crm  customer  experience  infrastructure  productivity  talent  management  user  oow17 
october 2017 by jonerp
Microsoft Ignite – use case citations support the product pitches - by @whostu
"gital government and public services
iot robotics and ai

Use case exemplars were the order of the day to support the inevitable product pitches from various Microsoft execs at Ignite 17."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  digital  enterprise  in  the  real  world  government  public  services  iot  robotics  ai 
september 2017 by jonerp
Letting Your Customers Tell Your Story - by @barnes_hank
"But, when validation of service comes from your customers, it is immediately more credible. The volume of stories in the Mimecast piece is impressive. They had many many customers who were willing to invest their time to create stories about their experience. And the only thing Mimecast had to do was basic editing and layout."
go-to-market  advocacy  marketing  case  studies  customer  experience  service  validation  hpe  mimecast 
september 2017 by jonerp
Oracle’s cloud revenues soar for Q1 FY2018 as “self-driving database” waits in the wings - by @whostu
"Cloud revenues up 51% year-on-year, but Wall Street is cool on lower-than-expected second quarter outlook. But first, OpenWorld and self-driving databases."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  digital  content  marketing  government  public  services  iot  robotics  ai 
september 2017 by jonerp
Oracle confident ahead of earnings, changes executive compensation plan – software buyers take note - by @dahowlett
"Oracle has radically changed its key executive compensation plan. This matters as do the goals and targets it is setting for itself."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  hcm  the  digital  future  of  work  earnings  reports 
september 2017 by jonerp
Monday’s Musings: Part 1 of 4 – What Top CMO’s Care About (Demand Gen Persona) - by @rwang0
"These top CMO’s have coalesced around these seven concerns:

Dealing with convergence of marketing ops and sales ops. As new business models emerge and B2B and B2C models converge to P2P approaches, the traditional functional fiefdoms of marketing and sales seem quite antiquated. Organizations must decide if inside sales should belong in marketing or customer success reside with sales. This convergence and orchestration creates havoc on traditional structures but ultimately provide a customer centric approach."
2017  apps  strategy  cdo  chief  marketing  officer  cmo  constellation  research  content  context  customer  engagement  experience  management  cx  cxm 
august 2017 by jonerp
Okta API strategy aims to bridge gap between customer experience and security - by @derek_dupreez
"The cloud identity management vendor kicked off its annual customer event in Las Vegas today with a number of announcements that expand the Okta platform."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  governing  identity  privacy  security 
august 2017 by jonerp
Hoping for social media shares isn’t a content distribution plan - by @jonerp
"A new podcast deconstructing social media as a content platform caught my ear. Here's why I think it matters to B2B - and how distribution and attention connect."
content  marketing  digital  and  user  experience 
august 2017 by jonerp
Salesforce and the Third Chapter – on towards $20 billion, says Benioff - by @whostu
"Onwards to $20 billion run rate, says Salesforce CEO Marc Benioff and the start of Chapter Three of the enterprise cloud firm's growth story. "
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  digital  content  marketing  iot  robotics  ai  retail  e-commerce  the  omni-channel 
august 2017 by jonerp
Video is disrupting B2B content platforms, and the bots are next, says ViewLift - by @jonerp
"Content platforms are changing fast. ViewLift's CTO tells me about why video is surging, and how partner Incedo keeps them on top of Alexa - and the AI bots to come."
analytics  planning  and  data  analysis  content  marketing  digital  user  experience  media 
august 2017 by jonerp
Enterprise UX personas – on strategic models and design mistakes - by @jonerp
"The value of personas in enterprise UX remains a subject of debate. At Enterprise UX 2017, Robert Reimann explained the problem with personas, and why enterprise UX needs strategic models."
user  experience  ux  and  application  design 
august 2017 by jonerp
Asking Your Customers For Help - by @barnes_hank
"Here’s a sample list of things you can ask your customers (btw, if you have a customer community–for service or advocacy–this can be really easy, but it’s not that hard without one):

Where do you go looking for information?
What influencers do you trust? Which ones don’t you trust as highly?
How hard is it to find information you need on our Web site?
What do you think of our new collateral?
What steps do you follow to make a purchase?
When do you start preparing the business case to justify extending a subscription service?
What slows down your buying efforts the most?"
go-to-market  buying  cycle  customer  experience  influencers  insight  research 
august 2017 by jonerp
Jury’s Inn for the win – maybe surveys aren’t so terrible after all - by @jonerp
"Yeah, I still detest surveys. But Jury's Inn gave my skepticism a welcome jolt, leaving me to find another chip for my shoulder. Here's how they did it."
crm  and  customer  experience  productivity  user 
august 2017 by jonerp
Rethinking ERP buyers, from cloud ERP to vendor selection – with Gabriel Gheorghiu - by @jonerp
"What better way to debate a new ERP buyer report than with the author itself? That's exactly what I did with a new SelectHub report written by analyst Gabriel Gheorghiu. There are several surprises we must consider."
cloud  erp  financials  and  supply  chain  crm  customer  experience  digital  skills  training  professional  services 
august 2017 by jonerp
Pandora skips to the next track as advertising revenue growth becomes focus -by @whostu
"Pandora is to focus less on premium subscriber growth and more on growing advertising opportunities from its larger free service user base. Changed priorities ahead."
cloud  platforms  -  infrastructure  and  architecture  e-commerce  mobile  user  experience 
august 2017 by jonerp
Why does the informed buyer ignore marketers? – A new dialogue -by @jonerp
"My last piece on informed buyers ruffled a feather or two. Still, B2B buyers need more than over-branded and tone deaf content. Here's a fresh response and dialogue."
content  marketing  crm  and  customer  experience  digital 
july 2017 by jonerp
Building subscription relationships that work in a #XaaS world - by @philww
"Subscription relationships are key to success in a XaaS world but it's not just a matter of repackaging an existing product with services for a monthly fee."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  digital  transformation  frictionless  enterprise  future  of  work 
july 2017 by jonerp
Adobe Target gets more personalized thanks to AI - by @bmosherzinck
"Personalization is a tough nut to crack. Today, Adobe announced enhancements to Adobe Target, including AI, intending to take personalization forward. Barb Mosher Zinck shares her views."
crm  and  customer  experience  digital  content  marketing 
july 2017 by jonerp
Retention, Growth and CX Expectations - by @barnes_hank
"But is there an answer–something that you can do with accounts to drive growth without sacrificing retention. There is. It is helping customers improve. How do you do that? You provide unique perspectives that can help their business be ore efficient or effective. You provide depth to those perspectives by outlining how those actions can be taken. And you focus on the impact, the ROI, of those efforts."
future  of  sales  go-to-market  customer  experience  improvement  cx  growth  retention 
july 2017 by jonerp
The B2B buyer’s journey – what we’ve learned, and what we’re missing - by @jonerp
"New ideas have advanced the conversation about the B2B buyer and the so-called buyer's journey, but something's still missing."
content  marketing  crm  and  customer  experience  digital 
july 2017 by jonerp
A CxO’s practical guide to surviving the as-a-service revolution - by @philww
"Are you ready for the shift to services? Find out when you read and respond to this CXO's practical guide to surviving the as-a-service revolution."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  digital  transformation  frictionless  enterprise  professional  services 
july 2017 by jonerp
Why SAP’s design approach is central to its Leonardo ambitions – with Sam Yen - by @jonerp
"Design methods are inseparable from SAP 's Leonardo ambitions. At Enterprise UX 2017, SAP's Sam Yen gave me his take on Leonardo, and why design will be integral to these emerging tech projects."
iot  robotics  and  ai  user  experience  ux  application  design 
july 2017 by jonerp
Scoot over DevOps, make room for DesignOps - by @jonerp
"Heard enough about DevOps? Fancy some DesignOps? The term doesn't matter - but operationalizing design does. Here's what I learned from Capital One's Kristin Skinner."
digital  enterprise  in  the  real  world  use  cases  user  experience  ux  and  application  design 
june 2017 by jonerp
Accenture passes 50% in its shift to ‘The New’ - by @whostu
"Accenture is now 50% transitioned to The New of cloud and digital services. But the Trump administration's failure to deliver on public sector reform is taking a toll."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  devops  nosql  the  open  source  stack  digital  content  marketing  government  public  services  iot  robotics  ai  outsourcing 
june 2017 by jonerp
Oracle hits record $200 billion market value as cloud revenues soar - by @whostu
"Some sabre-rattling at Salesforce and a strong use case in AT&T - Oracle's cloud fortunes impress Wall Street."
cloud  platforms  -  infrastructure  and  architecture  crm  customer  experience  digital  government  public  services 
june 2017 by jonerp
Five ways FinancialForce is changing under CEO Tod Nielsen - by @philww #ffcom17
"Five ways Salesforce-native cloud ERP vendor FinancialForce is changing its strategy under recently installed CEO Tod Nielsen"
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  hcm  the  digital  future  of  work 
june 2017 by jonerp
Design for strategy, not features – structuring UX design teams around customer experiences - by @jonerp
"Designing for strategic impact sounds good. Designing for customer experience - even better. But how? At Enterprise UX 2017, Peter Merholz got realistic with some practical ways of structuring design teams."
digital  transformation  -  frictionless  enterprise  user  experience  ux  and  application  design 
june 2017 by jonerp
Can we get beyond incremental innovation with design? – Enterprise UX views with Sam Yen - by @jonerp
"Design as a way to transform the enterprise? It's a heady concept, one that got plenty of play at Enterprise UX 2017. My chat with Sam Yen of SAP explains the reasoning - and raises new questions."
digital  transformation  -  frictionless  enterprise  user  experience  ux  and  application  design 
june 2017 by jonerp
Yahoo! RIP. Mayer out as Verizon puts a dot com pioneer out of its misery - by @whostu
"It's over. Dot com pioneer Yahoo! is no more and CEO Marissa Mayer's announced her last in a long line of turnaround plans. Now, who takes the Oath?"
collaboration  sharing  and  digital  productivity  crm  customer  experience  content  marketing 
june 2017 by jonerp
To have or not to have a CMO - by @bmosherzinck
"Is it time to shake up marketing? Jared Blank of Bluecore says yes. Should the CMO report to a CDO of some flavor - a chief officer that heads up the digital experience? Barb Mosher Zinck looks at the reasoning behind a marketing department rethink. Her take involves the tricky balance of data and storytelling."
analytics  planning  and  data  analysis  crm  customer  experience  digital  content  marketing 
june 2017 by jonerp
Shell Downstream CIO – ‘IT needs to add to the bottom line if it wants a seat at the table’ - by @derek_dupreez
"Craig Walker, Shell Downstream CIO, explains how he had to adjust how his IT department thought about projects - with the bottom line front of mind."
crm  and  customer  experience  use  cases 
may 2017 by jonerp
MuleSoft points at the online consumer context – feel disconnected, they will walk away
"Online consumers want to trade when they want to trade, using what they want to use to do it, and they expect businesses to have their systems sufficiently glued together to make this happen."
crm  and  customer  experience  frictionless  enterprise 
may 2017 by jonerp
Salesforce, according to Marc Benioff - by @whostu
"After turning in another stellar quarter, Salesforce CEO Marc Benioff on the highlights - in his own words."
crm  and  customer  experience  digital  government  public  services  iot  robotics  ai 
may 2017 by jonerp
Tableau subscription pricing – a proxy for software acquisition - by @dahowlett
"Tableau's switch to subscription model provides an rare insight into what this could mean for buyers. This story exposes some of the immediate issues."
analytics  planning  and  data  analysis  user  experience 
may 2017 by jonerp
A survivor’s guide to omni-channel retail disruption from Starbucks management - by @whostu
"Starbucks was a early starter when it came to recognising the need to adapt to the oncoming digital disruption of retail. CEO Kevin Johnson and Chairman Howard Schultz have some tips for those now struggling with the same issue."
crm  and  customer  experience  mobile  retail  e-commerce  the  omni-channel 
may 2017 by jonerp
The fast, comprehensive SuiteWorld 17 recap - by @brianssommer
"SuiteWorld 17 was more than a transition show for NetSuite. The company, many times lightheartedly, sought to allay customers or prospects concerns re: the future of the company, its people or its products. They did that very well."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  hcm  the  digital  future  of  work  internet  things  retail  e-commerce  omni-channel 
may 2017 by jonerp
#SuiteWorld17 – an emphasis on customers - by @dahowlett
"SuiteWorld 17 has come and gone but this year, we found eight customer stories that are worth the reading along with three others that capture the essence of the strategies Oracle NetSuite is deploying."
cloud  erp  financials  and  supply  chain  crm  customer  experience  hr  admin  payroll  use  cases  event  reports 
may 2017 by jonerp
McDonald’s new secret sauce – you want digital with that? - by @whostu
"Digitally-enabled ordering and delivery is the future for the McDonald's Experience of the Future, says CEO Steve Easterbrook, including an expanding alliance with Uber."
crm  and  customer  experience  mobile  retail  e-commerce  the  omni-channel  social  user 
april 2017 by jonerp
SAP S/4HANA – the Q1 FY2017 update and glimpse at SAPPHIRENow 2017 - by @dahowlett
"SAP S/4 HANA is maturing rapidly and according to the company is on the cusp of broad based adoption. The customer count on S/4 is still relatively small but the promise of acceleration is there."
cloud  erp  financials  and  supply  chain  platforms  -  infrastructure  architecture  crm  customer  experience  productivity  spend  management  event  reports 
april 2017 by jonerp
Trainwreck – the danger of upending net neutrality - by @denispombriant
"Net neutrality is a central pillar of Internet freedom that has come under attack - again. Efforts to rollback hard won rights cannot and should not be ignored because any attempt to mobilize monopoly power affects everyone."
crm  and  customer  experience 
april 2017 by jonerp
Oracle’s PaaS/IaaS progress – becoming real - by @brianssommer
"Are Oracle's IaaS and PaaS solutions real? Here’s what Brian Sommer learned at a recent analyst event centered on just such a question. The reality seems to be a lot of progress, but with some lingering concerns."
cloud  platforms  -  infrastructure  and  architecture  digital  government  public  services  user  experience 
april 2017 by jonerp
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