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jonerp : irregulars   17

The broader issues behind Brexit send a frightening message to the services industry - by @pfersht
"Moreover, this rebellion against the establishment can be clearly mirrored in many of our enterprises, where similar issues of disenfranchisement are rapidly permeating."
business  process  outsourcing  (bpo)  digital  transformation  hfsresearch.com  homepage  hr  strategy  it  services  sourcing  change  management  the  as-a-service  economy  brexit  enterprise  irregulars 
june 2016 by jonerp
Digital labor will trim 1.4 million global services jobs by 2021 - by @pfersht
"The choice will largely be down to the workers figuring out whether they want to stay in this industry and learn new skills and ways of working, in order to continue to be effective. As the data plainly shows, the services industry, from an employee standpoint, is likely to be 10% smaller in five years’ time. That may be a significant number of workers, but this reduction is gradual and gives ambitious workers the chance to reorient their skills and job focus."
business  process  outsourcing  (bpo)  cognitive  computing  digital  transformation  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation  enterprise  irregulars 
june 2016 by jonerp
The future of work is about capabilities you (should) already have - by @pfersht
"Frankly, I’m sick and tired hearing about “Digital Skills” and “Creative Capabilities” being some far-flung capabilities which you need to go to Millennial school to develop (whatever that is). Digital skills are about understanding your customers’ current experiences and intelligently leveraging every traditional, social and mobile channel touching your business to make them richer. Creative capabilities come from collaborating and challenging yourself with your colleagues and partners."
design  thinking  digital  transformation  hfsresearch.com  homepage  hr  strategy  robotic  process  automation  enterprise  irregulars 
may 2016 by jonerp
The mysterious HfS business model… revealed - by @pfersht
"The answer is simple: flood the market with a daily dose of insight and have everyone feel part of what you are doing. Make your information company open, social and collaborative; make everyone feel like they are a “client”, even when they are not. Make people want to spend time reading your stuff and also invite them to weigh in with their views and opinions."
business  process  outsourcing  (bpo)  hfsresearch.com  homepage  it  services  the  as-a-service  economy  enterprise  irregulars 
february 2016 by jonerp
The jobs aren’t “going away” – they’ve already pretty much gone - by @pfersht
"Rote B2B sales and customer service jobs have already gone away.Forrester’s jaw-dropping prediction is a simple case of analysts predicting things that have already happened to create some headline noise. Most B2B transactional customer service tasks have already been automated, or at least offshored."
business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  digital  transformation  it  services  robotic  automation  change  management  locations  enterprise  irregulars 
february 2016 by jonerp
IBM, Infosys, Accenture and Cognizant lead in the industry’s first Design Thinking Blueprint - by @pfersht
"Being successful in the As-a-Service Economy requires ambitious service providers to make fundamental changes to their whole approach to service design and delivery. At the heart of this evolution, is a shift to service solutions being designed with real business context, as opposed to simply “looking at a process”. This involves a genuine focus on approaching and interpreting a client’s challenges, identifying and experimenting with opportunities, and ultimately evolving these approaches into the service delivery."
2015  hfs  buyers  summit  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  design  thinking  digital  transformation  global  services  blueprint  results  enterprise  irregulars 
january 2016 by jonerp
Why we mustn’t make the same mistakes with RPA that we made with BPO - by @pfersht
"Glaring into a future, where there is no written rule book, no set curriculum to follow, can be a little daunting. So it can’t hurt to take a look at some of the mistakes of our past to create a more long-term, focused strategy to set us in better stead as we embark on this new wave of change and disruption to our cosy little world"
featured  posts  technology  software  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  design  thinking  digital  transformation  enterprise  irregulars  hfsresearch.com  homepage  it 
december 2015 by jonerp
80% of outsourcing relationships fail to deliver collaborative value… so what can we do? - by @pfersht
"Design Thinking in services is based, primarily, on both service buyer and provider coming together to create business outcomes that are mutually beneficial – and motivational – for both parties. However, this must be established as ongoing collaboration across all key relationship stakeholders, and not simply two days of senior management putting sticky notes on each others’ foreheads."
business  featured  posts  2015  hfs  buyers  summit  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  design  thinking  enterprise  irregulars  hfsresearch.com  homepage  hr  strategy  it  services 
december 2015 by jonerp
The 2015 HfS Global IT Services Top Ten. Here it is. - by @pfersht
"AWS has dominated the infrastructure cloud market with revenues as much as ten times larger than its nearest pure play public cloud providers, at over $4.6 billion. In response to this threat, the traditional providers are also staking a major claim to be in the As-a-Service business with IBM, for example, stating it now has achieved cloud revenues of $7 billion in 2014, with $3 billion of which is As-a-Service, with the rest presumably comprising more traditional consulting and integration services."
cloud  computing  digital  transformation  hfsresearch.com  homepage  it  outsourcing  services  saas  paas  iaas  and  bpaas  security  risk  the  as-a-service  economy  enterprise  irregulars 
october 2015 by jonerp
IBM makes a meteoric rise into the HR-as-a-Service big three - by @pfersht
"Just when you thought IBM’s Global Business Services was cratering into an As-a-Sleep state, having sold-offits call center business exactly two years’ ago, Big Blue’s next-gen services star is once again shining, with the acquisition of one of the finest up-and-coming specialist Workday services firms in the market: Meteorix."
business  process  outsourcing  (bpo)  hfsresearch.com  homepage  hr  strategy  it  services  saas  paas  iaas  and  bpaas  talent  in  sourcing  the  as-a-service  economy  enterprise  irregulars 
october 2015 by jonerp
Long live the freemium analyst model… - by @pfersht
"It seems the “freemium” model we’ve adopted at HfS over the last six years is really having an impact. It’s our view that top insights shouldn’t be stuffed behind a firewall. Clients will pay for premium data, indepth analyst strategy session and in-depth competitive landscape reports, but when it comes to insights, viewpoints, or just some plain old entertainment, why hide it?"
analytics  and  big  data  business  process  outsourcing  (bpo)  hfsresearch.com  homepage  it  services  advisors  enterprise  irregulars  hfs 
september 2015 by jonerp
How Robotic Process Automation has become a right dog’s breakfast - by @pfersht
"In a recent survey of 178 enterprise buyers, only 11% of respondents said that they have extensive or even some real-life hands-on experience with RPA to-date. That means that 89% of respondents have not really experienced RPA hands-on but were instead getting their insights on its capabilities via indirect messaging."
absolutely  meaningless  comedy  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  hfsresearch.com  homepage  it  services  advisors  robotic  automation  enterprise  irregulars 
september 2015 by jonerp
Social intelligence and reputation are the keys to survival in this automating world - by @pfersht
"However, I have good news for the paranoid – computers are still really bad at simulating social interaction. What’s more, team work is becoming more critical than ever, as we need to keep adapting to a changing work environment. Your personality and ability to excite, befriend, intellectually stimulate, or just have a laugh with the people around you, is now more critical than ever."
2015  as-a-service  study  buyers'  sourcing  best  practices  design  thinking  hfsresearch.com  homepage  social  networking  change  management  talent  in  the  economy  automation  enterprise  irregulars  hfs  research  phil  fersht 
august 2015 by jonerp
How the gig economy has turned bad analysts into vendor advocates - by @pfersht
"The technology and services industry today is awash with individuals whose only professional activity is flitting from vendor conference to vendor conference, with the sole purpose of writing completely non-objective puff pieces praising their vendor hosts in exchange for money (or in the hope said vendors will pony up some dough in gratitude)."
analytics  and  big  data  confusing  outsourcing  information  hfsresearch.com  homepage  advisors  social  networking  the  as-a-service  economy  #analysts  #archat  enterprise  irregulars 
august 2015 by jonerp
Forget Uberization, we must avoid Subwayfication - by @pfersht
"The As-a-Service Economy is all about achieving the outcomes we most want with a great service experience. So let’s look at how to avoid that not happening and becoming legacy businesses that failed to stay ahead of the demand curve."
absolutely  meaningless  comedy  design  thinking  hfsresearch.com  homepage  sourcing  change  management  the  as-a-service  economy  enterprise  irregulars  phil  fersht  subway 
august 2015 by jonerp
Building your personal brand in the As-a-Service Economy - by @pfersht
"5. Be genuinely collaborative and don’t just pretend to be. Yes, we all know the types, but the more you collaborate, the more people will enjoy working with you and the more you will learn from others. Take the attitude that if you give, you will mostly get back. However, nothing beats having a genuine reputation for being collaborative – it’s such a big plus in the emerging work environment. Noone likes the non-team players and it’s easy to uncover who they are in today’s environment."
analytics  and  big  data  buyers'  sourcing  best  practices  hfsresearch.com  homepage  hr  strategy  social  networking  change  management  talent  in  the  as-a-service  economy  enterprise  irregulars  phil  fersht 
june 2015 by jonerp
Work smarter, not cheaper: Automation skills have rapidly arrived at the top of the talent agenda - by @pfersht
"We’re shortly going to release the results of our new study delving into BPO talent, which probes into whether there is a genuine career path to follow for BPO and operations professionals, or whether we’re terminally stuck in the “accidental career” we never intended to venture into. In anycase, I wanted to share one set of data points that show which skills have been increasing in significance."
2015  talent  in  bpo  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  hfsresearch.com  homepage  hr  strategy  it  services  robotic  automation  change  management  the  as-a-service  economy  enterprise  irregulars 
march 2015 by jonerp

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