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jonerp : knowledge   9

Introducing "The Super User (R)evolution" Unleashing the Collaborative Forces Already in Your Enterprise
"The "Initial Super Users" Era: In the late 90's and early aughts, it was recognized that companies would do better to assign internal end users to provide guidance to other end users at least for the training for the initial go-live. Sometimes this role was made more permanent, thus extending beyond go-live but such extended roles were seldom formalized or respected and usually simply petered out for lack of management support and respect."
business  process  owners  center  of  excellence  end  users  help  desk  knowledge  transfer  kpi  power  super  user  networks  thrive  after  go-live  competency 
september 2017 by jonerp
New Infosys AI tool could transform the way companies maintain complex systems - by @ron_miller
"Infosys believes that once you begin to get a grip on these basic plumbing issues, you can put humans to work on more fundamental problems that require creative thinking, something machines are a long way from achieving. A more cynical view is that companies will lay off the employees once they are no longer needed. The reality is probably going to be somewhere in the middle."
artificial  intelligence  enterprise  tc  infosys  vishal  sikka  machine  learning  knowledge  management 
may 2016 by jonerp
Why 77% of the C-Suite really want provider-replacement therapy - by @pfersht
"Outsourcing is very much the direction the C-Suite wants to take to do the redesigning. 62% see a genuine need to bring in external specialists to redesign their operations, compared to only 24% of their middle layer. Clearly, leadership realizes their existing team just doesn’t have what it takes to do much more than keep the same old widgets turning."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cognitive  computing  design  thinking  digital  transformation  hr  strategy  it  services  knowledge  &  robotic  automation 
january 2016 by jonerp
Data is eating the services industry! - by @pfersht
"In short, Dries is correct in his view that the value is no longer really in owning the software, it’s in owning and orchestrating data powered by huge internet-enabled communities. And it’s also very appropriate to take this viewpoint when we look at the future of operations and service delivery, which I’ll get to soon."
analytics  and  big  data  business  process  outsourcing  (bpo)  cognitive  computing  design  thinking  digital  transformation  it  services  knowledge  &  robotic  automation  saas  paas  iaas  bpaas 
january 2016 by jonerp
Cannibalize or face extinction (if you want to survive in the As-a-Service Economy) - by @pfersht
"The legacy service providers (and those service providers who may not realize they are – actually – legacy) simply don’t know how to price, solution, assess the risk and pull it all together – they can’t, because they simply aren’t set up that way."
2015  as-a-service  study  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  hfsresearch.com  homepage  hr  strategy  it  services  knowledge  &  robotic  automation  saas 
october 2015 by jonerp
Why big consulting needs to buy into BPO to address the As-a-Service Economy - by @pfersht
"Simply put, it’s a huge, huge challenge for most current services relationships to morph into anything closely resembling an As-a-Service model, with the current mindsets of most buyside and sellside delivery staff. Buyers need deep expertise to help them reorient their skills and capabilities – and their service providers need to make serious investments and sacrifices to help them, which give their accountants and shareholders hives."
analytics  and  big  data  business  process  outsourcing  (bpo)  hfsresearch.com  homepage  hr  strategy  it  services  knowledge  &  advisors  robotic  automation  saas  paas  iaas  bpaas 
june 2015 by jonerp
The Four Foundations of the As-a-Service Economy, Part I: Getting your Outsourcing and Talent mix right - by @pfersht
"I truly believe the oncoming wave of As-a-Service is going to be driven by the inability of enterprises to reorient their existing talent to move beyond the traditional transactional outsourcing model."
analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  digital  transformation  finance  &  accounting  bpo  global  services  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  it  knowledge 
may 2015 by jonerp
The 2015 Progressive F&A BPO Blueprint - by @pfersht
"Almost two years to the day since we launched our first Blueprint Report, we finally circle back to the core horizontal services function at the core of BPO and shared services: finance and accounting. For our 20th Blueprint, authored by analysts Phil Fersht and Hema Santosh, we deliberately focused on the proven “progressive” skills, investments, domain acumen and as-a-service potential of the leading providers in finance and accounting service delivery."
analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  finance  &  accounting  bpo  global  services  hfs  blueprint  results  hfsresearch.com  homepage  knowledge  advisors  robotic  automation  saas  paas 
march 2015 by jonerp
Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge - by @pfersht
"Next on the horizon is the need to mine and interpret our data better – and we need to automate processes more effectively in order to get better data from them and apply them to our business needs. This is where we need to upskill – in process redesign, in managing and enabling analytics tools, in driving advancements in automation and cognitive platforms more effectively."
services  analytics  and  big  data  business  process  outsourcing  (bpo)  buyers'  sourcing  best  practices  cloud  computing  digital  transformation  global  hfs  surveys:  all  our  survey  posts  hfsresearch.com  homepage  hr  strategy  it  knowledge  & 
january 2015 by jonerp

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